Kunderne forventer personlige oplevelser. Derfor skal virksomhederne skabe den ultimative kundeoplevelse og nytænke deres aktiviteter. CM.com hjælper dig med de rigtige værktøjer. Nedenfor kan du læse mere om vores løsninger.
Kontakt dine kunder via deres foretrukne kommunikationskanaler, f.eks. WhatsApp, SMS og Voice, for at muliggøre omnichannel-samtaler, reducere gnidninger i dine aktiviteter og forbedre effektiviteten.
Læs mereIntegrer betalinger, fra eCommerce til betalinger i butikken og endda betalinger i samtaler. Dette giver dig mulighed for at administrere dine omnichannel-betalinger på én platform.
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Kundeengagement foregår i dag på en række forskellige onlinekanaler. I denne vejledning lærer du, hvordan du bruger de mest relevante kanaler til at kommunikere med kunderne for at tiltrække, engagere, interagere og konvertere.
Overgå de stigende kundeforventninger inden for logistik og transport og levere problemfri oplevelser.
Læs, hvordan BMW Group leverer den bedste kommunikations- og køreoplevelse:
Kommunikations-, identifikations- og betalingsprocesser er afgørende for behandlingsprocesser i sundhedssektoren.
Læs, hvordan Amphia Hospital sammen med CM.com optimere kommunikationen:
Tilgodese dine kunders behov inden for retail og eCommerce med problemfri interaktioner og betalinger.
Læs, hvordan Takeaway.com leverer fremragende service på tværs af flere kanaler:
I fritids- og rejsebranchen skal du være på forkant med dine kunders forventninger, hvilket kræver løbende udvikling.
Læs, hvordan Jamezz udvider sin bestillingsplatform med sikre betalinger:
Organizations face a significant challenge in effectively managing overdue payments and cash flow in a positive light with customers. To collect payments while keeping relationships intact and increasing engagement, SMS has emerged as a powerful, efficient and convenient tool for both businesses and customers. In this blog, we’ll explore how to effectively use SMS for late payments, highlighting its benefits and best practices.
There are many different ways to send text messages, and the various names and acronyms may start to feel daunting. In this blog, we'll tell you everything about SMS and MMS.
Want to grow your business? Then customer contact is key. Now that everybody and everything is connected to each other via those powerful little computers in our hands, the way you communicate with customers is becoming increasingly important for your succes. Read all about how you can use SMS to elevate your customer contact, drive sales and create that loyal customer base.
SMS is one of the oldest text messaging services, and the rise of instant messaging apps definitely made a dent in SMS traffic. Contrary to the newer apps with their rich features, SMS is quite basic in its features- plain text messages, not fluff, and a character limit of 160. Regardless, SMS is still one of the most impactful communication channels today. Read all about SMS statistics and its continued value to modern business communication.
Are you already talking to your customers on WhatsApp? You really should! WhatsApp Business Platform, the business communication platform of one of the most popular messaging channels in the world today, has a wide selection of powerful engagement tools to enhance customer communication and boost sales. And they've added another innovative feature under their belt: WhatsApp Carousel.
WhatsApp and Facebook Messenger are both established messaging channels for customer engagement. But what are the differences? Which advantages does each channel have for what business use case? Let's dive into the details
One might assume that SMS has lost relevance in an era dominated by popular messaging channels such as WhatsApp and Instagram. However, when it comes to Black Friday, one of the most anticipated shopping events of the year, SMS remains as important as ever. While consumers are bombarded with emails, push notifications, and social media advertisements, the humble SMS message, with its 98% open rate, often cuts through the noise and connects businesses with eager shoppers.
Black Friday stands out as one of the most anticipated shopping events of the year, with online sales growing 3.5% to $65.3 billion globally in 2022. With this, big and small businesses will strive for maximum exposure. Yet, this task is far from straightforward. Retailers must compete to be visible, overcome high advertising costs, and meet escalating customer expectations to cut through the noise and drive conversion. Moreover, every touchpoint in the customer journey represents a make-or-break opportunity to form relationships and drive transactions, or risk losing a consumer’s interest and trust.
In this digital era, providing the optimal customer experience means connecting and engaging with your customers online on their favorite platforms and channels. Online (automated) customer engagement and A2P (application-to-person) messaging is bigger than ever, which unfortunately also means that messaging fraud is on the rise. Artificially Inflated Traffic (AIT) fraud has become an alarming issue in the telecommunications industry, but worry not! CM.com has built the perfect safeguard feature to protect your business endeavors from AIT fraud.
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