Kunderne forventer personlige oplevelser. Derfor skal virksomhederne skabe den ultimative kundeoplevelse og nytænke deres aktiviteter. CM.com hjælper dig med de rigtige værktøjer. Nedenfor kan du læse mere om vores løsninger.
Kontakt dine kunder via deres foretrukne kommunikationskanaler, f.eks. WhatsApp, SMS og Voice, for at muliggøre omnichannel-samtaler, reducere gnidninger i dine aktiviteter og forbedre effektiviteten.
Læs mereIntegrer betalinger, fra eCommerce til betalinger i butikken og endda betalinger i samtaler. Dette giver dig mulighed for at administrere dine omnichannel-betalinger på én platform.
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Kundeengagement foregår i dag på en række forskellige onlinekanaler. I denne vejledning lærer du, hvordan du bruger de mest relevante kanaler til at kommunikere med kunderne for at tiltrække, engagere, interagere og konvertere.
Overgå de stigende kundeforventninger inden for logistik og transport og levere problemfri oplevelser.
Læs, hvordan BMW Group leverer den bedste kommunikations- og køreoplevelse:
Kommunikations-, identifikations- og betalingsprocesser er afgørende for behandlingsprocesser i sundhedssektoren.
Læs, hvordan Amphia Hospital sammen med CM.com optimere kommunikationen:
Tilgodese dine kunders behov inden for retail og eCommerce med problemfri interaktioner og betalinger.
Læs, hvordan Takeaway.com leverer fremragende service på tværs af flere kanaler:
I fritids- og rejsebranchen skal du være på forkant med dine kunders forventninger, hvilket kræver løbende udvikling.
Læs, hvordan Jamezz udvider sin bestillingsplatform med sikre betalinger:
In an age of mass marketing, as well as constant TV, internet and email advertising, it’s safe to say that peak sales periods like Black Friday and the Holiday Season can be something of an overwhelming experience for consumers around the world. Feeling overwhelmed by irrelevant information from companies that doesn't match their personal needs and desires, it's no surprise people might want to switch off their phones, radios, and televisions, tuning out all forms of marketing until the sales peak season is over. As an eCommerce player, you should always be looking to avoid this by diversifying and personalizing your marketing strategy in a way that suits your customers needs and sensibilities.
RCS is a rising star among the messaging channels. It combines the reliability of the SMS network with the added benefits of rich media and other modern messaging features. Its only hiccup was reach - iOS didn't support RCS. Until now.
Using SMS customer service templates not only saves time but lets your support team create personalized, on-brand communications with just a few clicks. Today we’ll share business text message templates you can use to give your customers the information they need — fast.
Organizations face a significant challenge in effectively managing overdue payments and cash flow in a positive light with customers. To collect payments while keeping relationships intact and increasing engagement, SMS has emerged as a powerful, efficient and convenient tool for both businesses and customers. In this blog, we’ll explore how to effectively use SMS for late payments, highlighting its benefits and best practices.
There are many different ways to send text messages, and the various names and acronyms may start to feel daunting. In this blog, we'll tell you everything about SMS and MMS.
Want to grow your business? Then customer contact is key. Now that everybody and everything is connected to each other via those powerful little computers in our hands, the way you communicate with customers is becoming increasingly important for your succes. Read all about how you can use SMS to elevate your customer contact, drive sales and create that loyal customer base.
SMS is one of the oldest text messaging services, and the rise of instant messaging apps definitely made a dent in SMS traffic. Contrary to the newer apps with their rich features, SMS is quite basic in its features- plain text messages, not fluff, and a character limit of 160. Regardless, SMS is still one of the most impactful communication channels today. Read all about SMS statistics and its continued value to modern business communication.
Are you already talking to your customers on WhatsApp? You really should! WhatsApp Business Platform, the business communication platform of one of the most popular messaging channels in the world today, has a wide selection of powerful engagement tools to enhance customer communication and boost sales. And they've added another innovative feature under their belt: WhatsApp Carousel.
WhatsApp and Facebook Messenger are both established messaging channels for customer engagement. But what are the differences? Which advantages does each channel have for what business use case? Let's dive into the details
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