全渠道通信 数字化流程•

​为技术和运营部门人员的工作提供便利性，减少对接不同平台的复杂性，提供极致的客户体验。

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按部门 IT技术&运营部门

提供极致的客户体验

客户始终希望在与企业沟通时获得个性化的体验。因此，作为企业需要重新设计各个环节的连接和触达，力求为消费者带来极致的体验。通过与创新可靠的合作伙伴合作，简化复杂的流程。

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免费下载白皮书

消费者主导性技术资产的重要性白皮书

《消费者主导型技术资产的重要性》白皮书

随着技术创新步伐加快，技术部门必须找到取得领地位的最佳方式。

一直以来，各行各业、各类规模企业的技术决策者，均面临着一个巨大挑战，即如何建立安全有效的基础架构，以优化业务流程和运营。人们的而生活越来越依赖于技术的进步，技术资产的发展必须以消费者需求为中心。

技术部门须要着眼于未来，并根据不断变化的消费者偏好来做出相应决定。

阅读白皮书，了解创建面向未来的技术资产需要考虑的几个维度。

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国际云通信指南

《国际云通信指南》

如今能够实现客户互动的线上渠道多种多样。无论是人与人之间的消息传递，还是实用的聊天窗口，无一不是增进客户关系的良机：获客、参与、互动和转化。

无论是客户的主动咨询还是企业主动与客户联系，实时与客户沟通或非实时互动，客户的交流偏好都并不相同。

通过本指南您可以了解到：

•国际云通信策略

•如何选择合适的国际云通信渠道

•不同的国际云通信渠道的优缺点和最佳实践（WhatsApp, Viber, Twitter, Instagram.....）

•国际云通信渠道的最佳实践和实用方法

下载指南

与单一平台对接 实现全渠道通信

国际短信

简化运营和交互流程

赋能技术和运营人员，通过国际短信、国际语音、海外即时通讯工具的一站式对接，快速开展业务。一个Business Messaging API，即可连接国际短信及海外热门即时通讯工具。通过一个语音API或SIP中继，就可实现语音通信。例如，通过国际短信或WhatsApp发送验证码、通知，通过这种方式，可大大提升运营效率，提高应用的转化或降低失约率。

国际云通信平台
海外即时通讯工具API

选择合适的通讯渠道，精准触达

通过WhatsApp、Apple message for Business、RCS、Instagram、Facebook Messenger、Twitter等客户首选的海外即时通讯工具为客户提供服务或进行营销。通过与Business Messaging API集成，一次对接，可以启用多个客户偏好的通信渠道，按需选择。亦可通过SaaS软件的形式使用。

即时通讯工具API
欧洲支付平台

全渠道支付 & 变现

欧洲认证支付服务商，为企业提供一站式的在线支付解决方案，持欧洲PSP支付牌照。整合任何线上或线下渠道的支付，包括主流电商平台的支付、品牌独立站的支付、付款链接的支付、二维码的支付、移动订单的支付、线下门店的支付，甚至是在不同通讯渠道对话中的支付。这允许企业在一个单一平台上管理所有支付方式，并在需要时进行扩展。为企业拓展欧洲市场提供支付保障。

支付平台

一站式的云通信平台
为企业拓展海外市场保驾护航

快速对接 全渠道通信

对接一个Business Messaging API，即可通过国际短信及WhatsApp等海外热门即时通讯工具实现通信需求。通过语音API或SIP中继，就可实现语音通信。

可持续按需增加通信渠道

根据业务的需求和目标市场客户的偏好，通过一次对接，企业即可以可持续的方式按需增加新的沟通渠道。为拓展目标市场，扩大流量，与目标用户保持互动。7/24/365的技术支持及网络运营监控，确保网络安全与通信。

完整的基础设施平台

减少与不同通信渠道和支付渠道对接的复杂性，与CM.com平台对接即可实现短信、语音、海外即时通信工具等全渠道的通信和欧洲地区的支付。为企业节约时间和成本，快速拓展市场。

平台已对接通信和支付通道

客户荐言

To provide the best communication and driving experience, CM.com stepped in as a CPaaS partner to help make ConnectedDrive scalable and futureproof.

BMW

We have been working together with CM.com for years now and when did I ever have to call you to say something is wrong? Never! CM.com simply offers the best quality we can find and being the best quality platform is very important for us.

Takeaway.com.

We agree on the idea that innovation needs continuous development and anticipation of new developments. We want to be ahead of the customer's expectations. CM.com understands that.

Jamezz

We exceed customers' expectations when they want to buy the latest smartphone. In-store verification of identity, bank account, and credit no longer is time-consuming.

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