IT技术&运营部门
客户始终希望在与企业沟通时获得个性化的体验。因此，作为企业需要重新设计各个环节的连接和触达，力求为消费者带来极致的体验。通过与创新可靠的合作伙伴合作，简化复杂的流程。
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如今能够实现客户互动的线上渠道多种多样。无论是人与人之间的消息传递，还是实用的聊天窗口，无一不是增进客户关系的良机：获客、参与、互动和转化。
无论是客户的主动咨询还是企业主动与客户联系，实时与客户沟通或非实时互动，客户的交流偏好都并不相同。
通过本指南您可以了解到：
•国际云通信策略
•如何选择合适的国际云通信渠道
•不同的国际云通信渠道的优缺点和最佳实践（WhatsApp, Viber, Twitter, Instagram.....）
•国际云通信渠道的最佳实践和实用方法
下载指南赋能技术和运营人员，通过国际短信、国际语音、海外即时通讯工具的一站式对接，快速开展业务。一个Business Messaging API，即可连接国际短信及海外热门即时通讯工具。通过一个语音API或SIP中继，就可实现语音通信。例如，通过国际短信或WhatsApp发送验证码、通知，通过这种方式，可大大提升运营效率，提高应用的转化或降低失约率。
国际云通信平台通过WhatsApp、Apple message for Business、RCS、Instagram、Facebook Messenger、Twitter等客户首选的海外即时通讯工具为客户提供服务或进行营销。通过与Business Messaging API集成，一次对接，可以启用多个客户偏好的通信渠道，按需选择。亦可通过SaaS软件的形式使用。
即时通讯工具API欧洲认证支付服务商，为企业提供一站式的在线支付解决方案，持欧洲PSP支付牌照。整合任何线上或线下渠道的支付，包括主流电商平台的支付、品牌独立站的支付、付款链接的支付、二维码的支付、移动订单的支付、线下门店的支付，甚至是在不同通讯渠道对话中的支付。这允许企业在一个单一平台上管理所有支付方式，并在需要时进行扩展。为企业拓展欧洲市场提供支付保障。
对接一个Business Messaging API，即可通过国际短信及WhatsApp等海外热门即时通讯工具实现通信需求。通过语音API或SIP中继，就可实现语音通信。
根据业务的需求和目标市场客户的偏好，通过一次对接，企业即可以可持续的方式按需增加新的沟通渠道。为拓展目标市场，扩大流量，与目标用户保持互动。7/24/365的技术支持及网络运营监控，确保网络安全与通信。
减少与不同通信渠道和支付渠道对接的复杂性，与CM.com平台对接即可实现短信、语音、海外即时通信工具等全渠道的通信和欧洲地区的支付。为企业节约时间和成本，快速拓展市场。
To provide the best communication and driving experience, CM.com stepped in as a CPaaS partner to help make ConnectedDrive scalable and futureproof.
BMW
We have been working together with CM.com for years now and when did I ever have to call you to say something is wrong? Never! CM.com simply offers the best quality we can find and being the best quality platform is very important for us.
Takeaway.com.
We agree on the idea that innovation needs continuous development and anticipation of new developments. We want to be ahead of the customer's expectations. CM.com understands that.
Jamezz
We exceed customers' expectations when they want to buy the latest smartphone. In-store verification of identity, bank account, and credit no longer is time-consuming.
MediaMarkt
Diving deeper into CM.com's CPaaS approach in empowering business users to unlock Communication Excellence - a guest article by Quadrant Knowledge Solutions, a global advisory and consulting firm focused on helping clients in achieving business transformation goals with Strategic Business and Growth advisory services.
Using SMS customer service templates not only saves time but lets your support team create personalized, on-brand communications with just a few clicks. Today we’ll share business text message templates you can use to give your customers the information they need — fast.
As a member of the customer service team, you stand on the front lines of customer interaction every day. In a world where customers demand quick and personalized service, long wait times, impersonal responses, or worse, incorrect answers, can quickly drive a customer away. Your goal, however, is to connect customers with your organization and deliver the best answers and service possible. It’s incredibly satisfying to see a customer leave a conversation happier and eager to purchase your product. Your efforts can significantly enhance the customer experience, but you need the right tools to truly excel. Integrating these tools into a platform amplifies your capabilities and lets you experience the power of the platform effect.
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WhatsApp has experienced over 60% growth year-on-year as a customer service channel. It’s growing fast, but what are the benefits of using WhatsApp Business for customer service? And how can customer service agents manage the increasing inbound enquiries via WhatsApp? In this blog, we'll discuss why WhatsApp Business benefits customer service and how to efficiently handle incoming messages with CM.com's Mobile Service Cloud.
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Do you recognize the feeling? Imagine you want to change your address, send a message, and await a reply. And you wait. And wait some more. Do you feel annoyed? Or will you try to get the job done via another channel? Now, back to your business. How easily can your customers reach you via their preferred channel?
Even the most easy-going among us can get a bit nervous if we don't know what's going on with our order. We've all been there, combing through our emails from the past month searching for payment confirmation, or fretting about whether our product has accidentally been shipped three-quarters of the way around the world to an unknown location, never to be seen again.
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