Future-Proof Your Business and Digital Processes

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With CM.com's Software Solution

Customers expect personalized experiences. CM.com has tools for your businesses to provide the ultimate customer experience and reimagine your operations. Below you can read more about our solutions.

Communications Platform - Identification Solutions

Communication Platform

Our omnichannel communication platform allows you to seamlessly communicate with customers on their preferred channels, such as WhatsApp and SMS, from a single inbox.

Connect Channels
Identification Solutions

Identification Solutions

Let customers digitally sign documents and identify or authenticate themselves with OTP or other identity solutions. Create a seamless process while protecting your data and user transactions.

Secure Processes

Trusted Worldwide

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Red je Pakkeje
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Latest Articles

WhatsApp vs Facebook Messenger
Jan 18, 2024 • Messaging

WhatsApp vs Facebook Messenger: Which Messaging Channel is Best for What?

WhatsApp and Facebook Messenger are both established messaging channels for customer engagement. But what are the differences? Which advantages does each channel have for what business use case? Let's dive into the details

live-meta
Oct 10, 2023 • Messaging

Why SMS Remains As Essential As Ever For Black Friday

One might assume that SMS has lost relevance in an era dominated by popular messaging channels such as WhatsApp and Instagram. However, regarding Black Friday, one of the most anticipated shopping events of the year, SMS remains as essential as ever. While consumers are bombarded with emails, push notifications, and social media advertisements, the humble SMS message, with its 98% open rate, often cuts through the noise and connects businesses with eager shoppers.

messaging-fraud-and-prevention-for-businesses
Sep 12, 2023 • Messaging

A2P Messaging Fraud and Prevention for Businesses

Safeguarding company data against security threats should be at the top of the priorities list for every modern company. Especially since A2P, or application-to-person messaging fraud, is on the rise. Read about the different types of A2P fraud and the steps you can take to avoid becoming the next victim.

whatsapp-business-blog_image-tracking-order-updates
Jun 29, 2023 • Messaging

How To Use WhatsApp For Tracking And Order Updates

Even the most easy-going among us can get a bit nervous if we need clarification on what's going on with our order. We've all been there, combing through our emails from the past month, searching for payment confirmation, or fretting about whether our product has accidentally been shipped three-quarters of the way around the world to an unknown location, never to be seen again.

whatsapp-business-blog_image-abandoned-carts-stock-wishlist
Jun 06, 2023 • Messaging

How WhatsApp Business can help with abandoned carts recovery

Picture the scene as a customer: we've made the decision that we're going to buy something and we've added it to the cart, but for whatever reason, we don't follow through with the transaction. Sometimes we forget that we've added items to the cart; other times the phone rings just as we're about to click pay and we forget about it. On other occasions, we see something at the last minute that we don't like the look of that makes us think twice about buying.

intro-to-rcs-messaging-for-marketers
Jun 03, 2023 • Messaging

Are you still one-way messaging? There is another way

Customer messaging doesn’t have to be one-way. With two-way messaging, marketing becomes a conversation rather than a broadcast. When you can communicate with customers as equals, you can fully understand what they want from your brand, and that’s about as valuable as data gets.

Customer Service for Telecoms
May 15, 2023 • Messaging

How Mobile Messaging Improves Customer Service For Telecoms

Telecoms have long been at the cutting edge of communication technology. And through these technological advancements, industry leaders can also bolster customer support. Enter SMS in telecom industry businesses, an integration that greatly improves the customer experience.

whatsapp-business-blog_image-deals-offers
Apr 03, 2023 • Messaging

Increase conversion with promotional messages on WhatsApp

In an age of mass marketing, as well as constant TV, internet, and email advertising, it’s safe to say that sales periods can be something of an overwhelming experience for consumers around the world. Inundated with information from companies, people could be forgiven for wanting to switch off their phones, radios, and televisions and ignore all forms of marketing until the sales period is all over. As an eCommerce owner, you should always be looking to avoid this by diversifying your marketing strategy in a way that suits your customer's needs.

hero-channel-advisor-blog
Sep 28, 2022 • Messaging

Why engagement on the right communication platform is key

Today’s consumers expect easy and convenient communication with businesses. That means your business needs to be easy to engage with and reach when your customers need you. Being present on the right communication channels can make or break the customer experience.