IT & Operations
Connect to your customers on their favorite channels.
Seamlessly integrate into an all-in-one platform.
Customers expect personalized experiences. CM.com has tools for your businesses to provide the ultimate customer experience and reimagine your operations. Below you can read more about our solutions.
Our omnichannel communication platform allows you to seamlessly communicate with customers on their preferred channels, such as WhatsApp and SMS, from a single inbox.
Let customers digitally sign documents and identify or authenticate themselves with OTP or other identity solutions. Create a seamless process while protecting your data and user transactions.
Outperform customer expectations within logistics and transport and provide seamless experiences.
Read how BMW Group provides the best communication and driving experience:
Efficient communication, identification, and payment processes are vital in healthcare for patient care processes.
Read how Amphia Hospital uses messaging to optimize patient communication:
Meet the needs of your customers in retail and eCommerce with seamless interactions and payments.
Read how Takeaway.com provides excellent service across multiple communication channels:
In the leisure and travel industry, you need to be ahead of your customers expectations, requiring continuous development.
Every brand says it is "customer-centric." Far fewer can answer a simpler question. When your customer wants to hear from you, are you in the place they would actually look? They have already decided. A teenager lives in direct messages. A parent might only ever pick up the phone. There is no single "right" channel anymore, only the one each individual customer prefers. The mobile device has quietly become the remote control of our lives, and more of our buying and support now happens there. The brands pulling ahead are not the ones shouting on every platform. They are the ones meeting each customer in the channel that customer chose. Here are four worth getting right.
RCS is a rising star among the messaging channels. It combines the reliability of the SMS network with the added benefits of rich media and other modern messaging features. Its only hiccup was reach - iOS didn't support RCS. Until now.
WhatsApp and Facebook Messenger are both established messaging channels for customer engagement. But what are the differences? Which advantages does each channel have for what business use case? Let's dive into the details
One might assume that SMS has lost relevance in an era dominated by popular messaging channels such as WhatsApp and Instagram. However, regarding Black Friday, one of the most anticipated shopping events of the year, SMS remains as essential as ever. While consumers are bombarded with emails, push notifications, and social media advertisements, the humble SMS message, with its 98% open rate, often cuts through the noise and connects businesses with eager shoppers.
Safeguarding company data against security threats should be at the top of the priorities list for every modern company. Especially since A2P, or application-to-person messaging fraud, is on the rise. Read about the different types of A2P fraud and the steps you can take to avoid becoming the next victim.
Even the most easy-going among us can get a bit nervous if we need clarification on what's going on with our order. We've all been there, combing through our emails from the past month, searching for payment confirmation, or fretting about whether our product has accidentally been shipped three-quarters of the way around the world to an unknown location, never to be seen again.
Picture the scene as a customer: we've made the decision that we're going to buy something and we've added it to the cart, but for whatever reason, we don't follow through with the transaction. Sometimes we forget that we've added items to the cart; other times the phone rings just as we're about to click pay and we forget about it. On other occasions, we see something at the last minute that we don't like the look of that makes us think twice about buying.
Customer messaging doesn’t have to be one-way. With two-way messaging, marketing becomes a conversation rather than a broadcast. When you can communicate with customers as equals, you can fully understand what they want from your brand, and that’s about as valuable as data gets.
Telecoms have long been at the cutting edge of communication technology. And through these technological advancements, industry leaders can also bolster customer support. Enter SMS in telecom industry businesses, an integration that greatly improves the customer experience.
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