Ontdek de kracht van conversational commerce

Optimaliseer customer journeys met een volledig geïntegreerde winkelervaring.

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conversational commerce

Verrijk customer journeys met conversational commerce

Dankzij conversational commerce kunnen klanten winkelen en communiceren met bedrijven via een verscheidenheid aan communicatiekanalen, Voice en live chat. Deze gesprekken kunnen zelfs worden geoptimaliseerd met een (AI) chatbot.

Het implementeren van conversational commerce oplossingen zoals AI chatbots, social messaging en geïntegreerde betaaloplossingen geeft klanten vertrouwen in jouw bedrijf. En dat stimuleert de omzet.

CM.com biedt een alles-in-één conversational commerce oplossing waarmee jouw bedrijf klanten actief kan betrekken tijdens hun customer (buying) journey, op de communicatiekanalen van hun voorkeur.

Ons platform versterkt


Miljarden mensen wereldwijd gebruiken messaging apps in hun dagelijks leven. Wees je concurrenten voor en trek nieuwe klanten aan met een superieure winkelervaring.


Verhoog de gemiddelde orderwaarde met soepele geautomatiseerde processen en klantgerichte service voor, tijdens en na de verkoop.


Pak jouw klanten bij de hand tijdens hun customer journey, reageer actief op hun zorgen en twijfels en benadruk hun unieke waarde om de conversie een boost te geven.


Ga het gesprek aan via voorkeurskanalen

Kom jouw klanten tegemoed en start de customer journey op de kanalen waar ze zijn. Met onze Conversational Commerce-oplossing kun je populaire communicatiekanalen gemakkelijk integreren.

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Effortless Transactions Within Conversations

Moeiteloze transacties binnen gesprekken

Conversationele betalingen vereenvoudigen transacties - accepteer verschillende betaalmethoden online en in de winkel en creëer een soepele, klantgerichte buying journey .

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De alles-in-één oplossing voor conversational commerce

Communiceer naadloos op verschillende kanalen voor een consistente ervaring.

Gebruik AI om de customer experience te personaliseren op schaal.

Creëer natuurlijke overgangen van conversatie naar betaling.

Veilige payment gateways die ervoor zorgen dat transacties veilig verlopen.

Omarm de 'end-to-end' oplossing voor een geoptimaliseerde customer experience.

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Verhoog het gemak met een handige in-chat shopervaring

Now enable customers to browse and fill their carts directly within the chat. Unlock the complete customer journey with pre-built payment links or leverage the integrated payment features of messaging platforms like WhatsApp, Facebook Messenger, or Apple Messages for Business.

Laat jouw klanten producten browsen en hun winkelwagentje vullen tijdens het chatten. Biedt een volledige customer journey aan met kant-en-klare betaallinks of maak gebruik van de geïntegreerde betalingsfuncties van messaging apps zoals WhatsApp, Facebook Messenger of Apple Messages for Business.

Luister naar onze succesverhalen

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In today's digital age, businesses are always looking for ways to connect with their customers quickly and efficiently. One of the most popular communication tools that have emerged in recent years is WhatsApp, which is widely used around the world. The WhatsApp Business Platform provides businesses with an easy way to manage their customer communication, automate responses, and provide better customer service. In this blog, we will explore how retailers and eCommerce businesses can use the WhatsApp Business Platform to enhance their customer engagement, drive sales, and build a loyal customer base.

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How to Use WhatsApp Business for Conversational Commerce?

Conversational Commerce is a type of eCommerce that focuses on two-way conversations with customers via the use of online chat tools. It's a concept that's actually been around for quite some time, with former Developer Experience Lead at Uber, Chris Messina, describing it as "the intersection of messaging apps and shopping" back in 2015.

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