Ontdek de kracht van conversational commerce

Optimaliseer customer journeys met een volledig geïntegreerde winkelervaring.

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conversational commerce

Verrijk customer journeys met conversational commerce

Dankzij conversational commerce kunnen klanten winkelen en communiceren met bedrijven via een verscheidenheid aan communicatiekanalen, Voice en live chat. Deze gesprekken kunnen zelfs worden geoptimaliseerd met een (AI) chatbot.

Het implementeren van conversational commerce oplossingen zoals AI chatbots, social messaging en geïntegreerde betaaloplossingen geeft klanten vertrouwen in jouw bedrijf. En dat stimuleert de omzet.

CM.com biedt een alles-in-één conversational commerce oplossing waarmee jouw bedrijf klanten actief kan betrekken tijdens hun customer (buying) journey, op de communicatiekanalen van hun voorkeur.

Ons platform versterkt

Betrokkenheid

Miljarden mensen wereldwijd gebruiken messaging apps in hun dagelijks leven. Wees je concurrenten voor en trek nieuwe klanten aan met een superieure winkelervaring.


Verkoop

Verhoog de gemiddelde orderwaarde met soepele geautomatiseerde processen en klantgerichte service voor, tijdens en na de verkoop.

Support

Pak jouw klanten bij de hand tijdens hun customer journey, reageer actief op hun zorgen en twijfels en benadruk hun unieke waarde om de conversie een boost te geven.

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Ga het gesprek aan via voorkeurskanalen

Kom jouw klanten tegemoed en start de customer journey op de kanalen waar ze zijn. Met onze Conversational Commerce-oplossing kun je populaire communicatiekanalen gemakkelijk integreren.

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Effortless Transactions Within Conversations

Moeiteloze transacties binnen gesprekken

Conversationele betalingen vereenvoudigen transacties - accepteer verschillende betaalmethoden online en in de winkel en creëer een soepele, klantgerichte buying journey .

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De alles-in-één oplossing voor conversational commerce

Communiceer naadloos op verschillende kanalen voor een consistente ervaring.

Gebruik AI om de customer experience te personaliseren op schaal.

Creëer natuurlijke overgangen van conversatie naar betaling.

Veilige payment gateways die ervoor zorgen dat transacties veilig verlopen.

Omarm de 'end-to-end' oplossing voor een geoptimaliseerde customer experience.

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Verhoog het gemak met een handige in-chat shopervaring

Now enable customers to browse and fill their carts directly within the chat. Unlock the complete customer journey with pre-built payment links or leverage the integrated payment features of messaging platforms like WhatsApp, Facebook Messenger, or Apple Messages for Business.

Laat jouw klanten producten browsen en hun winkelwagentje vullen tijdens het chatten. Biedt een volledige customer journey aan met kant-en-klare betaallinks of maak gebruik van de geïntegreerde betalingsfuncties van messaging apps zoals WhatsApp, Facebook Messenger of Apple Messages for Business.

Luister naar onze succesverhalen

Laatste artikelen

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Jan 17, 2024 • Conversational Commerce

Ads That Click to WhatsApp: What Are They and What Are the Benefits?

Successful marketing means creating personal and conversational experiences for your customers. And what better place to meaningfully connect to your customers than on their favorite social media platforms and channels such as Facebook, Instagram and WhatsApp? With ads that click to WhatsApp, aka click-to-chat WhatsApp ads, you can offer your customers the direct and personal engagement that they crave. Read all about it!

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Smooth Payments for the Ultimate Dutch Grand Prix Experience

What is needed for the best Formula 1 Heineken Dutch Grand Prix experience? A good, fair race of course. Racers who are on top of their game? Good food and a nice cold beer? All the above are true. But there are also unseen factors that contribute to a great day at the Dutch Grand Prix. Payments during an event are seen as a given, a necessary evil perhaps, but they can truly make or break the experience for a visitor. Learn more about our Payments solutions at the Dutch Grand Prix and how they contributed to this awesome event.

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Today, more and more customer engagement happens on social media. And with good reason. Personalized messages on the favorite messaging apps of your customers can truly benefit your brand awareness. Instagram's new Marketing Messages feature offers a great marketing tool to be visible where your customers are and re-engage them to boost those conversion rates.

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How to Use the Whatsapp Business Platform in Retail and eCommerce

In today's digital age, businesses are always looking for ways to connect with their customers quickly and efficiently. One of the most popular communication tools that have emerged in recent years is WhatsApp, which is widely used around the world. The WhatsApp Business Platform provides businesses with an easy way to manage their customer communication, automate responses, and provide better customer service. In this blog, we will explore how retailers and eCommerce businesses can use the WhatsApp Business Platform to enhance their customer engagement, drive sales, and build a loyal customer base.

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Showcase Your Products With WhatsApp Business Product Messages

You might already be using WhatsApp Business as a communications channel for things like customer service, customer feedback, and marketing. However, what many people have yet to discover is the power of WhatsApp Product Messages as a highly innovative and effective way to boost your sales potential on one of the world's most popular online messaging channels.

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Jan 12, 2023 • Conversational Commerce

How to Use WhatsApp Business for Conversational Commerce?

Conversational Commerce is a type of eCommerce that focuses on two-way conversations with customers via the use of online chat tools. It's a concept that's actually been around for quite some time, with former Developer Experience Lead at Uber, Chris Messina, describing it as "the intersection of messaging apps and shopping" back in 2015.

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Increase Your Conversions Rate With WhatsApp Business Assisted Sales

You don't need a degree in psychology to know that some customers are more risk-averse than others when it comes to making a purchase. When shopping online everyone has, at some point, been in the position of hovering over the 'confirm payment' button with that little voice at the back of their minds telling them they're about to make a mistake. Sometimes we throw caution to the wind regardless of any doubts we may have and buy the product anyway; in many cases, we abandon our carts and go elsewhere to find what we're looking for.

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Personalization in eCommerce: there's more than 'Hi John'

Every eCommerce player knows personalization is important. It’s how you build customer trust and comfort, make your messaging meaningful, and keep web shoppers coming back. But fewer realize how deep and broad real personalization goes.

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