Commerce
Get ahead of your competitors and attract new customers with a convenient shopping experience on your customers' preferred channels.
Use the latest innovative verification products and transform your logins and authentications into painless moments.
Increase average order value with smooth automated processes and customer-centric service before, during, and after the sale.
Guide visitors seamlessly through their journey, addressing concerns and highlighting unique value to boost conversions.
Start the journey right by meeting your customers where they are. With our Conversational Commerce Solutions, you can seamlessly integrate popular messaging channels.
Request a demoConversational Payments simplify transactions – accept diverse methods online and in-store, creating a frictionless, customer-centric shopping journey.
Request a demoSeamlessly connect on messaging platforms for consistent experiences.
Leverage AI insights for personalized experiences at scale.
Enable seamless transitions from conversations to purchases.
Offer secure payment gateways, ensuring safe transactions.
Embrace 'end-to-end' potential for fully optimized customer experiences.
At CM.com, we focus on your customer service needs. We offer tools that enhance your support experience, providing prompt assistance and personalized interactions to help you build strong relationships and deliver exceptional service.
Read moreWe choose to recruit new Domino’s employees via WhatsApp, because it is the most popular channel for our target group. The integrated chatbot gives a personal feeling and connection to our brand. By a small sample, we learned that applying via WhatsApp is easier and quicker than traditional methods.
"Consumers want to do more themselves, such as scanning products and paying directly without having to involve a sales representative. This is what we call 'customers becoming cashiers'."
Now enable customers to browse and fill their carts directly within the chat. Unlock the complete customer journey with pre-built payment links or leverage the integrated payment features of messaging platforms like WhatsApp, Facebook Messenger, or Apple Messages for Business.
Discover all channelsOur integrated platform and APIs provide access to multiple messaging and voice channels.
Choose your payment methods and start accepting all online and offline payments on one platform.
Easily secure and protect digital interactions by verifying users with the most secure and convenient verification channels.
Say goodbye to disconnected shopping experiences and engage your customers seamlessly across their preferred channels.
Effortlessly integrate AI chatbots, social messaging, and payment solutions to build trust and drive purchases. With CM.com's all-in-one platform, you can actively engage consumers throughout their buying journey, creating a cohesive and personalized shopping experience.
Diving deeper into CM.com's CPaaS approach in empowering business users to unlock Communication Excellence - a guest article by Quadrant Knowledge Solutions, a global advisory and consulting firm focused on helping clients in achieving business transformation goals with Strategic Business and Growth advisory services.
Successful marketing means creating personal and conversational experiences for your customers. And what better place to meaningfully connect to your customers than on their favorite social media platforms and channels such as Facebook, Instagram and WhatsApp? With ads that click to WhatsApp, aka click-to-chat WhatsApp ads, you can offer your customers the direct and personal engagement that they crave. Read all about it!
Everybody has probably used (or at the very least heard of) Facebook and its communication channel Facebook Messenger. But did you know that Facebook Messenger can be of great added value for your business? Use this versatile channel to reach your audience!
What is needed for the best Formula 1 Heineken Dutch Grand Prix experience? A good, fair race of course. Racers who are on top of their game? Good food and a nice cold beer? All the above are true. But there are also unseen factors that contribute to a great day at the Dutch Grand Prix. Payments during an event are seen as a given, a necessary evil perhaps, but they can truly make or break the experience for a visitor. Learn more about our Payments solutions at the Dutch Grand Prix and how they contributed to this awesome event.
Today, more and more customer engagement happens on social media. And with good reason. Personalized messages on the favorite messaging apps of your customers can truly benefit your brand awareness. Instagram's new Marketing Messages feature offers a great marketing tool to be visible where your customers are and re-engage them to boost those conversion rates.
In today's digital age, businesses are always looking for ways to connect with their customers quickly and efficiently. One of the most popular communication tools that have emerged in recent years is WhatsApp, which is widely used around the world. The WhatsApp Business Platform provides businesses with an easy way to manage their customer communication, automate responses, and provide better customer service. In this blog, we will explore how retailers and eCommerce businesses can use the WhatsApp Business Platform to enhance their customer engagement, drive sales, and build a loyal customer base.
You might already be using WhatsApp Business as a communications channel for things like customer service, customer feedback, and marketing. However, what many people have yet to discover is the power of WhatsApp Product Messages as a highly innovative and effective way to boost your sales potential on one of the world's most popular online messaging channels.
Conversational Commerce is a type of eCommerce that focuses on two-way conversations with customers via the use of online chat tools. It's a concept that's actually been around for quite some time, with former Developer Experience Lead at Uber, Chris Messina, describing it as "the intersection of messaging apps and shopping" back in 2015.
You don't need a degree in psychology to know that some customers are more risk-averse than others when it comes to making a purchase. When shopping online everyone has, at some point, been in the position of hovering over the 'confirm payment' button with that little voice at the back of their minds telling them they're about to make a mistake. Sometimes we throw caution to the wind regardless of any doubts we may have and buy the product anyway; in many cases, we abandon our carts and go elsewhere to find what we're looking for.
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