Discover the Potential of Conversational Commerce•

Elevate, engage, and empower customer journeys through seamless shopping experiences.

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TRUSTED WORLDWIDE

Enhance Customer Journeys With Conversational Commerce

Conversational commerce enables customers to shop and communicate with businesses via various messaging channels, Voice, and live chat. This communication can even be optimized with (AI) chatbots.

Implementing conversational commerce solutions like AI chatbots, social messaging, and integrated payment solutions will build trust with your customers, which in turn will attract their purchases. CM.com offers an all-in-one conversational commerce solution that helps your brand cultivate this trust by actively engaging consumers on their preferred channels throughout their buying journeys.

Our Platform Helps You

Engage

Billions of people worldwide use messaging apps in their daily lives. Get ahead of your competitors and attract new customers with a convenient shopping experience.

Sell

Increase average order value with smooth automated processes and customer-centric service before, during, and after the sale.

Support

Guide visitors seamlessly through their journey, addressing concerns and highlighting unique value to boost conversions.

Connect Through Preferred Channels

Start the journey right by meeting your customers where they are. With our Conversational Commerce Solutions, you can seamlessly integrate popular messaging channels.

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Effortless Transactions Within Conversations

Conversational Payments simplify transactions – accept diverse methods online and in-store, creating a frictionless, customer-centric shopping journey.

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Solving Conversational Commerce Challenges

Unified Engagement

Seamlessly connect on messaging platforms for consistent experiences.

Tailored Interactions

Leverage AI insights for personalized experiences at scale.

Frictionless Transactions

Enable seamless transitions from conversations to purchases.

Data Security

Offer secure payment gateways, ensuring safe transactions.

Optimized Journeys

Embrace 'end-to-end' potential for fully optimized customer experiences.

Elevate Convenience: Easy In-Chat Shopping Experience

Now enable customers to browse and fill their carts directly within the chat. Unlock the complete customer journey with pre-built payment links or leverage the integrated payment features of messaging platforms like WhatsApp, Facebook Messenger, or Apple Messages for Business.

Don't Just Take Our Word For It

Our Solutions for Conversational Commerce

Interact with your customers via any channel from one inbox, or automate conversations with a chatbot.

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Connect once, communicate forever. Easy and cost-effective solutions to reach your audience.

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Let your customers pay anywhere, anytime. Choose your payment methods and start accepting all payments on one platform.

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Get Inspired

Jul 20, 2023 • Conversational Commerce

Facebook Messenger: Popularity, Users, and Insights

Everybody has probably used (or at the very least heard of) Facebook and its communication channel Facebook Messenger. But did you know that Facebook Messenger can be of great added value for your business? Use this versatile channel to reach your audience!

Jun 29, 2023 • Conversational Commerce

Smooth Payments for the Ultimate Dutch Grand Prix Experience

What is needed for the best Formula 1 Heineken Dutch Grand Prix experience? A good, fair race of course. Racers who are on top of their game? Good food and a nice cold beer? All the above are true. But there are also unseen factors that contribute to a great day at the Dutch Grand Prix. Payments during an event are seen as a given, a necessary evil perhaps, but they can truly make or break the experience for a visitor. Learn more about our Payments solutions at the Dutch Grand Prix and how they contributed to this awesome event.

May 19, 2023 • Conversational Commerce

Introducing Instagram Marketing Messages

Today, more and more customer engagement happens on social media. And with good reason. Personalized messages on the favorite messaging apps of your customers can truly benefit your brand awareness. Instagram's new Marketing Messages feature offers a great marketing tool to be visible where your customers are and re-engage them to boost those conversion rates.

May 02, 2023 • Conversational Commerce

How to Use the Whatsapp Business Platform in Retail and eCommerce

In today's digital age, businesses are always looking for ways to connect with their customers quickly and efficiently. One of the most popular communication tools that have emerged in recent years is WhatsApp, which is widely used around the world. The WhatsApp Business Platform provides businesses with an easy way to manage their customer communication, automate responses, and provide better customer service. In this blog, we will explore how retailers and eCommerce businesses can use the WhatsApp Business Platform to enhance their customer engagement, drive sales, and build a loyal customer base.

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Jan 17, 2023 • Conversational Commerce

Showcase Your Products With WhatsApp Business Product Messages

You might already be using WhatsApp Business as a communications channel for things like customer service, customer feedback, and marketing. However, what many people have yet to discover is the power of WhatsApp Product Messages as a highly innovative and effective way to boost your sales potential on one of the world's most popular online messaging channels.

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Jan 12, 2023 • Conversational Commerce

How to Use WhatsApp Business for Conversational Commerce?

Conversational Commerce is a type of eCommerce that focuses on two-way conversations with customers via the use of online chat tools. It's a concept that's actually been around for quite some time, with former Developer Experience Lead at Uber, Chris Messina, describing it as "the intersection of messaging apps and shopping" back in 2015.

Jan 12, 2023 • Conversational Commerce

Increase Your Conversions Rate With WhatsApp Business Assisted Sales

You don't need a degree in psychology to know that some customers are more risk-averse than others when it comes to making a purchase. When shopping online everyone has, at some point, been in the position of hovering over the 'confirm payment' button with that little voice at the back of their minds telling them they're about to make a mistake. Sometimes we throw caution to the wind regardless of any doubts we may have and buy the product anyway; in many cases, we abandon our carts and go elsewhere to find what we're looking for.

Oct 25, 2022 • Conversational Commerce

Personalization in eCommerce: there's more than 'Hi John'

Every eCommerce player knows personalization is important. It’s how you build customer trust and comfort, make your messaging meaningful, and keep web shoppers coming back. But fewer realize how deep and broad real personalization goes.

Sep 27, 2022 • Conversational Commerce

Valuable Customer Engagement for Effective Logistics and Durable Customer Relations

With millions of packages being delivered worldwide on a daily basis, communications have become an integral part of the world of logistics. If there is one thing that customers want, it's helpful information about their packages. Did the order succeed? When will it arrive? How can it be returned? If you’re not engaging them on the right channels—the ones they want to use—you’ll see customer dissatisfaction skyrocket at critical moments. So how do you prevent that? Let's take a look at the many different touchpoints and interactions within the delivery journey.