3 out of 4 even states that it is their most important travel companion e.g. for booking tickets, asking questions, etc.
Chatbots help to create a seamless and error-free stay. Eventually, this contributes to the guest experience, which is a top priority for the majority of the industry.
The majority of the industry understands this and believes owning data is key for personalization.
Visitors want to book their activities or accommodations fast and easily. This can be done by simplifying the purchase journey via one-click mobile bookings.
Visitors' expectations are getting higher and higher. How can you keep up and exceed them?
Watch the video to get an impression of what you can do with CM.com's solutions for Leisure and Travel.
Read more in our blogDuring the organization of your event, you have many touchpoints with your visitors. This is your chance to impress your visitors. The key is to use data for personal communication.
Discover our solutions for Sports and Music & Live.
Visitors have a broad range of choices for fun activities. Be unique by engaging your customers in new ways. Go beyond the physical ways of interacting and reach them via different mobile channels.
Discover our solutions for Museums & Parks and Theaters.
The main need of this tech-savvy industry is a reliable and future-proof system. CM.com's technology enables it to quickly set up and seamlessly scale up. Our proven infrastructure can handle large amounts of calls, messages, and payment transactions.
The hospitality industry is very guest-oriented. Delivering the best service is a top priority. This goes beyond the hotel lobby, and should also include all online interaction. Provide a seamless mobile customer journey and take the next step in hospitality.
As official event supporter, we teamed up with Formula 1 Heineken Dutch Grand Prix to provide the best customer experience with many of our solutions.
Vacansoleil optimizes its customer service by bringing multiple channels together at one place, and automating conversations with an AI Chatbot called Eva.
With 100,000 visitors in three days, Invictus Games is a huge sporting event. CM.com helped with ticketing, app and mobile marketing.
Download the infographic to find out how CM.com’s solutions optimized every stage of the fan journey of the Formula 1 Heineken Dutch Grand Prix 2022.
Download the infographicCustomer service is an essential part of the experience in Leisure & Travel. Be available throughout the entire customer journey, via any channel.
For Marketing & Sales in Leisure & Travel, the challenge is maintaining engagement with your visitors and ensuring they remain loyal. Thankfully, there's technology to ease your job.
Customer experience is the heart of Leisure & Travel, so make sure that your operations run smoothly to meet customer expectations. Technology should work for people, not against them.
Customer service is an essential part of the experience in Leisure & Travel. Be available throughout the entire customer journey, via any channel.
Read moreFor Marketing & Sales in Leisure & Travel, the challenge is maintaining engagement with your visitors and ensuring they remain loyal. Thankfully, there's technology to ease your job.
Read moreCustomer experience is the heart of Leisure & Travel, so make sure that your operations run smoothly to meet customer expectations. Technology should work for people, not against them.
Read moreAre you a digital front-runner or a satisfied traditionalist?
Discover how tech-driven your experience is and receive advice on the next steps in your digital transformation.
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