Leisure & Travel

Stand Out in Travel & Leisure

Take the next step in hospitality by extending the guest experience via mobile communication. 

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Industries Leisure & Travel

Travel and Leisure in Numbers

85% of travelers have a phone with them

3 out of 4 even states that it is their most important travel companion e.g. for booking tickets, asking questions, etc.

1 in 3 is positive about chatbots

Chatbots help to create a seamless and error-free stay. Eventually, this contributes to the guest experience, which is a top priority for the majority of the industry.

70% prefer personalized communication

The majority of the industry understands this and believes owning data is key for personalization.

1/2 use their mobile phone for bookings

Visitors want to book their activities or accommodations fast and easily. This can be done by simplifying the purchase journey via one-click mobile bookings.

Trusted by leading brands

Exceed Your Visitors' Expectations

Visitors' expectations are getting higher and higher. How can you keep up and exceed them?

Watch the video to get an impression of what you can do with CM.com's solutions for Leisure and Travel.

Read more in our blog

The Travel and Leisure Segments We Serve

Events and Festivals

Sport Events, Festivals, Music & More

During the organization of your event, you have many touchpoints with your visitors. This is your chance to impress your visitors. The key is to use data for personal communication.

Discover our solutions for Sports and Music & Live.

Zoos

Theaters, Museums, Parks, Zoos & More

Visitors have a broad range of choices for fun activities. Be unique by engaging your customers in new ways. Go beyond the physical ways of interacting and reach them via different mobile channels.

Discover our solutions for Museums & Parks and Theaters.

Travel

Booking Agencies & Travel Transportation

The main need of this tech-savvy industry is a reliable and future-proof system. CM.com's technology enables it to quickly set up and seamlessly scale up. Our proven infrastructure can handle large amounts of calls, messages, and payment transactions.

Hospitality, restaurants

Hospitality, Restaurants & Hotels

The hospitality industry is very guest-oriented. Delivering the best service is a top priority. This goes beyond the hotel lobby, and should also include all online interaction. Provide a seamless mobile customer journey and take the next step in hospitality.

infographic dutch grand prix formula 1

Infographic: The Road to the Ultimate Fan Experience

Download the infographic to find out how CM.com’s solutions optimized every stage of the fan journey of the Formula 1 Heineken Dutch Grand Prix 2022.

Download the infographic

We Understand Your Challenges

Customer service is an essential part of the experience in Leisure & Travel. Be available throughout the entire customer journey, via any channel.

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For Marketing & Sales in Leisure & Travel, the challenge is maintaining engagement with your visitors and ensuring they remain loyal. Thankfully, there's technology to ease your job.

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Customer experience is the heart of Leisure & Travel, so make sure that your operations run smoothly to meet customer expectations. Technology should work for people, not against them.

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Download Our Free Paper

How Digital is Your Customer Experience?

How Digital is Your Customer Experience?

Are you a digital front-runner or a satisfied traditionalist?

Discover how tech-driven your experience is and receive advice on the next steps in your digital transformation.

Download the checklist

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