CM.com connects messaging, marketing, service, and events. All teams work from one customer profile instead of juggling integrations.
Trusted by businesses worldwide
A CPaaS vendor gives you APIs but no software. A marketing cloud gives you campaigns but no idea what your support team knows. A service tool gives you conversations but no idea what your marketer just sent. CM.com is the only platform where your developer, your marketer and your service team all work from the same data layer, without a single integration headache between them.
Request a demoWhether you're a developer looking for APIs, a marketer building campaigns or a service team handling conversations. CM.com has a place for all of them, and because it all runs on one customer profile, switching between them is seamless.
By the time you rebuild for their channel, they're gone. One API for SMS, WhatsApp, RCS, Email, Instagram, Messenger, Viber, Line. Build once, reach everywhere. Meet customers where they already are, instantly.
Real personalisation means the right product, at the right moment, for that one person. CM.com connects your customer data directly to your campaigns. AI-driven recommendations, fully personalised emails, journeys built around individual behaviour.
AI agents handle the repetitive work automatically. Human agents step in with full context when it actually matters. An intelligent inbox combined with HALO agents that resolve, escalate and inform. Less pressure, faster resolutions.
HALO is our AI agent platform, and the fastest way to see what CM.com can do. It connects to your systems, learns your business, and starts handling real customer interactions in days, not months. Just describe what you need, and HALO builds it. No coding required.
Discover HALOCRM, order management, helpdesk. HALO plugs into what you already have.
No coding. Tell HALO what your agents should do, and it builds them.
WhatsApp, email, voice, live chat. Same agent, every channel, from day one.
"We wanted more than just handling questions. We wanted to truly help customers, in their own language, at their own moment, without overloading our team."
Anne-Louise, Conversation Designer
SMS plays a crucial role in BMW's ConnectedDrive services. CM.com's global reach means BMW doesn't have to worry about which routing or mobile network to use; CM.com takes care of it with the SMS Gateway.
BMW
"CM.com felt like an extension of our team. They weren't just a technology partner, but truly invested in the success of the project and the fan experience."
Marloes Wesselink, Project Manager TeamNL Huis
"We were looking for a partner that could not only help us optimise our ticketing process, but could create a superior fan experience. With the innovative software and data insights of CM.com, we were able to optimise the entire fan journey."
Teun Verheij, Formula 1 Heineken Dutch Grand Prix
"We didn’t just want a chatbot on the side. We wanted an AI colleague we can understand and train ourselves, that fits into our systems and really supports both our customers and our team.”
Elles, Manager Jewelry Services & Customer Service
Companies running on the CM.com platform worldwide
Telecom, Meta & Google connections. Every channel, direct routes.
Ranked CPaaS Leader by Juniper Research. Four years in a row.
Building CX solutions. Complete customer journey in one platform.
GDPR compliant, ISO certified, and regulatory excellence
See how CM.com's AI-powered platform can help you deliver seamless experiences across every touchpoint.
Why businesses choose CM.com:
✓ All channels and data in one place for seamless customer journeys
✓ Scalable engagement powered by AI and designed for humans
✓ Trusted by global brands, built for security and compliance
Learn how Conversational AI is transforming the customer experience in India, helping businesses deliver real-time, humanlike assistance through AI chatbots. Explore the types of Conversational AI practical use cases, benefits, and challenges. Gain insights on implementing AI-driven customer service to enhance engagement, efficiency, and satisfaction across industries.
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With the advent of ChatGPT, it feels like we’re venturing into a whole new world. Everyone can ask questions and give commands to what is perceived as an “omniscient” chatbot. Within a single week, it acquired 1 million active users. Big Tech got shaken up with Google introducing their LaMDA-based “Bard” and Bing Search incorporating GPT-4 with Bing Chat. There seems to be no limit to the enthusiasm. But what is ChatGPT? What does it mean for businesses? We discussed this with Arman van Lieshout, Product Manager at CM.com for our Conversational AI Solution.
In a world of crowded marketing messages, via a raft of platforms and channels, wouldn’t it be useful to be able to segment your customers according to their characteristics and target them with relevant messages at exactly the right time? The problem is that collecting the data, successfully categorising it, and then putting it to work is a lengthy and complex task. That’s where a Customer Data Platform, or CDP, comes in and it can make a huge difference to the interactions you have with your customers and potential customers…
WhatsApp Business gives business owners a presence on one of the world's most popular social messaging apps which allows them to communicate more effectively with their customers and help their businesses grow in the online marketplace. Here are just some of the features that have already made the WhatsApp Business Platform an essential part of people's eCommerce practices across the world.
At CM.com, we've noticed that more and more people are showing an interest in employing our chatbot as a virtual communication channel to help them streamline their eCommerce practices and improve the overall experience that they offer to their customers. However, we’ve also noticed that one or two of our clients are unsure about whether they should replace their current systems in order to do so.
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