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Conversational Channels

Business communication on all channels

Provide your customers with on-the-go access to your customer support via their favourite messaging channels.

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Customer support across every day consumer channels

All your customer's preferred channels

Engage, support and transact with consumers inside their favourite messaging channel.

Seamlessly switch between channels

Connecting to all Chat Apps via one interface allows you to seamlessly switch between channels so you can easily continue conversations with multiple customers through multiple channels.

Extra built-in features

Benefit from built-in features like quick replies and chat bots. Insert rich media into the conversation, amplify your communication with pictures, videos, locations, opening hours, and more.

Conversational Commerce: Be where your customers are

Conversational Commerce is about being where your customers are, not where you'd like them to be. Being able to deliver the experience they want from their favourite channels means you become part of their day-to-day rather than disrupting it. 

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API integration or software solution?

See which channels are available

Channel Business Messaging API Mobile Service Cloud Mobile Marketing Cloud
Channel Business Messaging API Mobile Service Cloud Mobile Marketing Cloud

WhatsApp Business

Apple Messages for Business

Viber for Business

Facebook Messenger

Instagram Messaging

Twitter for Business

Google's Business Messages

RCS Business Messaging


Discover our solutions for every business need

Business Messaging API

Business Messaging API

With our unique Business Messaging API, you can send personalised messages to mobile phones all around the world. Our API combines multiple channels into a single platform, providing you with high-volume and two-way customer engagement capabilities.

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Mobile Service Cloud

Mobile Service Cloud

With the Mobile Service Cloud, you have access to all messaging channels, tools, and features to lift your customer care to the highest level. Easily communicate with your customers on all channels and manage all conversations in one easy to use dashboard.

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Mobile Marketing Cloud

Mobile Marketing Cloud

The Mobile Marketing Cloud is the only omnichannel customer engagement solution that includes all mobile messaging channels like SMS and WhatsApp. This empowers marketers to create superior experiences that increase engagement and conversion.

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Conversational messaging is the future

Guide to Conversational Messaging

The Guide to conversational messaging

In a mobile first world, how can you choose the best conversational messaging channels for you and your customers? Download our guide to discover the pros, cons and best approaches for each channel today.


Ready to get started?

Get started with one or all of our Conversational Channels. Start small, grow big with our adaptive platform that scales down or up along with your and your customers' needs.

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