Conversational Channels

Business Communication on All Channels•

Provide your customers with on-the-go access to your customer support via their favourite messaging channels.

All Your Customers' Preferred Channels

Simplify the customer experience and combine WhatsApp, Facebook Messenger, Apple Messages for Business, Twitter, RCS, SMS and more in one interface – or select the channels your customers prefer.

Easily Alternate Between Channels

Connecting to all messaging apps via one interface allows you to switch between channels so you can easily continue conversations with multiple customers through multiple channels.

Use fully-integrated Premium Features

Benefit from built-in features like quick replies and chatbots. Insert rich media into the conversation, amplify your communication with pictures, videos, locations, opening hours, and more.

WhatsApp Business

Use WhatsApp to talk to customers on their favourite messaging channel and exceed expectations.

Apple Messages for Business

Connect up to 1.4 billion active users of Apple devices with iOS 11.3. or higher and handle chats via Apple Messages for Business.

Viber for Business

Provide your customers with the rich, instant and interactive experience that they want by using Viber.

RCS

Create rich, interactive and personalised experiences within the #1 most used feature of phones today: the SMS inbox.

Facebook Messenger

Offer more than just support with Facebook Messenger, one of the most powerful online tools for customer contact today.

Instagram Messaging

Connect and engage with the Instagram community: have meaningful conversations, increase customer satisfaction, drive sales.

Telegram offers several unique characteristics – it's highly secure and allows you to share a diverse range of rich content.

Twitter

People worldwide use Twitter to keep an eye on trending events, news and to reach out to companies.

Google's Business Messages

Engage with customers where and when they need it. Provide a conversational experience directly from Google Search and Maps.

	Business Messaging API	Mobile Service Cloud	Mobile Marketing Cloud
	Business Messaging API	Mobile Service Cloud	Mobile Marketing Cloud
WhatsApp Business	✔	✔	✔
Apple Messages for Business	✔	✔
Viber for Business	✔	✔	✔
Facebook Messenger	✔	✔
Instagram Messaging	✔	✔
Twitter for Business	✔	✔	✔
Google's Business Messages	✔	✔
RCS Business Messaging	✔	✔	✔
Telegram		✔

Business Messaging API

With our unique Business Messaging API, you can send personalised messages to mobile phones all around the world. Our API combines multiple channels into a single platform, providing you with high-volume and two-way customer engagement capabilities.

Mobile Service Cloud

With the Mobile Service Cloud, you have access to all messaging channels, tools, and features to lift your customer care to the highest level. Easily communicate with your customers on all channels and manage all conversations in one easy to use dashboard.

Mobile Marketing Cloud

The Mobile Marketing Cloud is the only omnichannel customer engagement solution that includes all mobile messaging channels like SMS and WhatsApp. This empowers marketers to create superior experiences that increase engagement and conversion.

The Complete Guide to Conversational Messaging

Customer engagement today happens on a variety of online channels. In this guide you’ll see how using the most relevant channels can help you to attract, engage, interact, and convert customers.

Download the guide

When your customer base is constantly on the move, how do you make sure you stay connected? Radius Payment Solutions has all the answers.

Traditional family fragrance business Czech & Speake needed a new route to market during the COVID-19 pandemic. WhatsApp for Business was the answer.

Cash Crusaders was looking for the easiest form of communication with customers which led them to the WhatsApp Business solution.

May 22, 2023 • Instant Messaging

Introducing Instagram Marketing Messages

Today, more and more customer engagement happens on social media. And with good reason. Personalised messages on consumers' favourite messaging apps can truly benefit your brand awareness. Instagram's new Marketing Messages feature offers a great marketing tool to be visible where your customers are and re-engage them to boost those conversion rates.

Dec 19, 2022 • Instant Messaging

SMS is 30 years old! 30 facts about SMS through the ages

Happy birthday, SMS! This famous channel celebrated its 30th birthday on December 3rd, 2022. From messages between individuals to SMS Marketing, the channel reigns supreme in the world of telecommunications. Let's look at some fun statistics and details you might not know about; 30 years of SMS history, the channel that pioneered mobile messaging as we know it today.

Sep 05, 2022 • Instant Messaging

An introduction to Google's Business Messages API

Google plays an important role in most people's daily lives, with statistics showing that the site was visited billion times in January 2022 alone. Considering this prevalence, it’s no surprise that businesses are leveraging the site to better connect with customers and Google's Business Messages, launched in 2021, are facilitating just this.

Jul 11, 2022 • Instant Messaging

Scale your business communications with an SMS API integration

When it comes to business messaging and message delivery - SMS works brilliantly. It’s the most accessible channel people still use every day, and it’s unlikely to go away any time soon. And that’s why SMS is used by most businesses, big and small, to communicate with their customers whenever they want and wherever they are.

May 23, 2022 • Instant Messaging

How to use Google’s Business Messages to improve customer service

“How easy is it to do business with us?” If this is a question that you’ve asked your customers at any point in the last two years then you’re acutely aware of the importance of keeping your customers happy. If you haven’t asked this question, then you may find some valuable nuggets of information in this article.

Jan 27, 2022 • Instant Messaging

5 Benefits of Google's Business Messages

Google's Business Messages will allow you to meet your customers where they are in their moment of need. Learn more about this conversational messaging channel and what five benefits it can have for your business.

Jan 06, 2022 • Instant Messaging

What is WhatsApp Business? Top benefits of the most popular messaging app

Are you interested in learning about WhatsApp Business and what it can offer as a customer support tool? Introducing a new channel can be time-consuming and tricky – but not to worry. We’ve broken down everything you need to know about WhatsApp Business to prepare you for this new addition to your omnichannel toolkit.

Nov 08, 2021 • Instant Messaging

Conversational Channels are no longer optional

Setting up a conversational messaging strategy is no longer optional for your business. Customers want to talk - but on their schedule, not yours. Responding in real-time, on their preferred conversational channel, used to be a nice-to-have for businesses; now customers expect it.

Oct 21, 2021 • Instant Messaging

How proptech can help you improve customer experience

Delivering great customer service in the real estate sector may require a fundamental shift in the way your brand talks to its customers. But don’t worry, we have the answers…