WhatsApp, Apple Messages for Business & More
Simplify the customer experience and combine WhatsApp, Facebook Messenger, Apple Messages for Business, Twitter, RCS, SMS and more in one interface – or select the channels your customers prefer.
Connecting to all messaging apps via one interface allows you to switch between channels so you can easily continue conversations with multiple customers through multiple channels.
Benefit from built-in features like quick replies and chatbots. Insert rich media into the conversation, amplify your communication with pictures, videos, locations, opening hours, and more.
Use WhatsApp to talk to customers on their favourite messaging channel and exceed expectations.
Connect up to 1.4 billion active users of Apple devices with iOS 11.3. or higher and handle chats via Apple Messages for Business.
Provide your customers with the rich, instant and interactive experience that they want by using Viber.
Create rich, interactive and personalised experiences within the #1 most used feature of phones today: the SMS inbox.
Offer more than just support with Facebook Messenger, one of the most powerful online tools for customer contact today.
Connect and engage with the Instagram community: have meaningful conversations, increase customer satisfaction, drive sales.
Telegram offers several unique characteristics – it's highly secure and allows you to share a diverse range of rich content.
People worldwide use Twitter to keep an eye on trending events, news and to reach out to companies.
Engage with customers where and when they need it. Provide a conversational experience directly from Google Search and Maps.
Find the best communication channels to engage your customers and dive into the data with CM.com's interactive Communication Channel Advisor tool. Discover messaging channels for your use case, audience and more.
Channel Advisor| Business Messaging API | Mobile Service Cloud | Mobile Marketing Cloud | |
|---|---|---|---|
| Business Messaging API | Mobile Service Cloud | Mobile Marketing Cloud | |
WhatsApp Business |
✔ |
✔ |
✔ |
Apple Messages for Business |
✔ |
✔ |
|
Viber for Business |
✔ |
✔ |
✔ |
Facebook Messenger |
✔ |
✔ |
|
Instagram Messaging |
✔ |
✔ |
|
Twitter for Business |
✔ |
✔ |
✔ |
Google's Business Messages |
✔ |
✔ |
|
RCS Business Messaging |
✔ |
✔ |
✔ |
Telegram |
✔ |
With our unique Business Messaging API, you can send personalised messages to mobile phones all around the world. Our API combines multiple channels into a single platform, providing you with high-volume and two-way customer engagement capabilities.
Read moreWith the Mobile Service Cloud, you have access to all messaging channels, tools, and features to lift your customer care to the highest level. Easily communicate with your customers on all channels and manage all conversations in one easy to use dashboard.
Read moreThe Mobile Marketing Cloud is the only omnichannel customer engagement solution that includes all mobile messaging channels like SMS and WhatsApp. This empowers marketers to create superior experiences that increase engagement and conversion.
Read moreCustomer engagement today happens on a variety of online channels. In this guide you’ll see how using the most relevant channels can help you to attract, engage, interact, and convert customers.
Download the guideThe best way to optimise customer support? Learn from other companies. Our customers include companies in retail, service, leisure, travel, events, and many more.
When your customer base is constantly on the move, how do you make sure you stay connected? Radius Payment Solutions has all the answers.
Traditional family fragrance business Czech & Speake needed a new route to market during the COVID-19 pandemic. WhatsApp for Business was the answer.
Cash Crusaders was looking for the easiest form of communication with customers which led them to the WhatsApp Business solution.
When your customer base is constantly on the move, how do you make sure you stay connected? Radius Payment Solutions has all the answers.
Read moreTraditional family fragrance business Czech & Speake needed a new route to market during the COVID-19 pandemic. WhatsApp for Business was the answer.
Read moreCash Crusaders was looking for the easiest form of communication with customers which led them to the WhatsApp Business solution.
Read moreGet started with one or all of our Conversational Channels. Start small, grow big with our adaptive platform that scales down or up along with your and your customers' needs.
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