Business Communication on Conversational Channels.
Provide your customers with on-the-go access to your customer support via their favourite messaging channels.
The Benefit of All Mobile Messaging Channels in One Place
WhatsApp, Apple Business Chat & More
All Your Customers' Preferred Channels
Simplify the customer experience and combine WhatsApp, Facebook Messenger, Apple Business Chat, Twitter, RCS, SMS and more in one interface – or select the channels your customers prefer.
Easily Alternate Between Channels
Connecting to all messaging apps via one interface allows you to switch between channels so you can easily continue conversations with multiple customers through multiple channels.
Use fully-integrated Premium Features
Benefit from built-in features like quick replies and chatbots. Insert rich media into the conversation, amplify your communication with pictures, videos, locations, opening hours, and more.
Choose the Channel(s) That Fit Your Customers' Needs
Our Customer Success Stories
The best way to optimise customer support? Learn from other companies. Our customers include companies in retail, service, leisure, travel, events, and many more. Contact us to learn how to use Messaging Channels in your business communication.
Good service means being available where your customers are. With young people as customers, the choice for MBOwebshop.nl was easy: support via preferred channels through one easy dashboard.
Instant messaging with the Customer Contact tool from CM.com offers the unique ability for Travelstart to address the growing demand for personal interactions and streamlined experiences.
A digital platform that grew from an idea to a successful company with 350 employees in three years. By putting the consumer first and by proactively communicating.
Software Solution or API?
See which channels are available
| Mobile Service Cloud | Business Messaging API | |
|---|---|---|
WhatsApp Business |
✔ |
✔ |
Apple Business Chat |
✔ |
✔ |
Viber |
✔ |
✔ |
Facebook for Business |
✔ |
|
Telegram |
✔ |
|
✔ |
✔ |
|
RCS |
✔ |
|
SMS |
✔ |
✔ |
Use Our Mobile Service Cloud or Connect to Our API
Mobile Service Cloud
Communicate with your customers through multiple channels, all via one dashboard. Combine all your customer service processes in one place, so you can streamline the process and save time.
Business Messaging API
Manage just one API instead of a separate one per channel, enable two-way messaging on all channels for meaningful conversations and add rich content to improve and enrich your service.
One Contact Centre Tool for All Conversations
With the Mobile Service Cloud, you have access to all messaging channels, tools, and features to elevate your customer care to the highest level. Communicate with your customers through their preferred messaging channels, such as WhatsApp, Apple Business Chat, Facebook Messenger, Viber, Telegram, Twitter, SMS and manage all conversations in one easy-to-use dashboard
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One Dashboard for All Channels
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CM.com Chatbot as a helping hand
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Build Unique Customer Profiles
Personalised Communication Across Multiple Channels
With the CM.com Business Messaging API, you can send messages to mobile phones all around the world. Via our REST API and the CM.com Platform, you can communicate via channels such as SMS, RCS, WhatsApp Business, Apple Business Chat and Viber. Whether you want to send a single message or millions at a time.
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Reach your customers within seconds
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Manage just one API instead of a separate one per channel
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Add rich content to improve and enrich your customer experience.
Ready to Start?
Get started with Messaging Channels. Start small, grow big with our adaptive platform that scales up or down with you and your customers' needs. Take a look at our onboarding guide and get started now.
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