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Google's Business Messages

Your Direct Connection to Customers' Searches

Engage with customers where and when they need it. Provide a conversational experience directly from Google Search and Maps.

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Start the Conversation With Your Customers Today

Drive Business Value

Increase customers satisfaction and sales, and gain more loyal customers through efficient customer service. 

Be Where Customers Need You

Meet customers in their moment of need, directly from Google Search, Maps, or across your owned channels.

Differentiate Your Brand

Create a distinctive customer experience. Set the standard for your industry, and put your business on the map.


Your Direct Connection to the Search of Your Customers

Meet your customers in their moment of need. Whenever your customers are searching for products, looking for a local business, want to make a purchase, or need support.

Google's Business Messages enables you to become seamlessly discoverable across multiple entry points!

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    Google Search & Google Maps

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    Your owned channels, like your website

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    More places on Android, like within apps

Conversations Googles Business Messages

Provide Great Customer Experience and Drive Value

On Google's Business Messages, customers initiate the conversation whenever it's convenient for them. Conversations take place on a Google messaging surface available on iOS and Android.

Create and add value during the complete customer journey with rich features, from discovery to the purchasing moment. Use carousels & cards for richer engagement, smart reply chips for quicker responses, or chatbot capabilities and smart automation to provide personalized on demand support.

Request Early Access

Get Access to Google's Business Messages with

business messaging api

Business Messaging API

Integrate directly with our Business Messaging API and connect to your customers on their preferred channels. Our API combines multiple communication channels into a single platform. Get access to high volume two-way messaging and global reach capabilities.

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Mobile Service Cloud

One solution with everything you need to provide a seamless customer experience, anytime, anywhere. Interact with your customers through their preferred channel via one Omnichannel Inbox, or automate your conversations with a chatbot. For a five-star service.

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Request Google's Business Messages Today

Google's Business Messages is implemented in our solutions. We help you easily integrate Google's Business Messages to your workflow. Provide the perfect customer experience and be there, when and where your customers need you.

Request early access to get started or reach out for more information.

Get Inspired

Feb 10, 2022 • Instant Messaging

Personalization: New Gamechanger in the Healthcare Sector

With the ever-evolving healthcare system, the search continues for the best ways to provide better outcomes while reducing costs. As healthcare is a highly consumer-centric industry, upholding customer delight through personalised communication is crucial. Research suggests that there are opportunities worth $500 billion for innovators like Amazon to provide superior customer experience and establish a new “front door” for healthcare by replacing the first point of contact from a doctor’s clinic to a consumer’s home.

retail ecommerce visual
Feb 10, 2022 • Instant Messaging

How To Build a Robust Customer Service Strategy in 2022

With customer service becoming the new benchmark for successful businesses, the need to sharpen your CX strategies has become eminent. A study by Esteban Kolsky states that 34% of companies are implementing “customer journey mapping” into their customer service. A user experience journey is mapped before and after using a product, customer service paves the path to ensure a seamless journey benefiting both the brand as well as the customer. This blog walks you through the benefits of impactful customer service tips that can help your eCommerce business immensely.

5 Benefits of Google's Business Messages
Jan 24, 2022 • Instant Messaging

5 Benefits of Google's Business Messages

Google's Business Messages will allow you to meet your customers where they are in their moment of need. Learn more about this conversational messaging channel and what five benefits it can have for your business.

Jan 03, 2022 • Instant Messaging

WhatsApp Business: More Types of Proactive Messages Now Available

Have you heard? WhatsApp allows more types of proactive messages to its services and that’s awesome news for your business! It means that you will be able to serve your customers more information they choose to receive.

Jan 03, 2022 • Instant Messaging

All You Need to Know About WhatsApp Business Opt-Ins

If you want to reach out to your customers with outbound messaging via the WhatsApp Business solution, you'll need an active opt-in. In this blog, we'll share exactly how you can get valid opt-ins for WhatsApp Business and ways you can direct customers to your WhatsApp Business channel.

instagram messaging for business
Nov 02, 2021 • Instant Messaging

Ace Instagram Messaging For Business With

When it comes to using Instagram Messaging for businesses, it's one of the most convenient and powerful means to build relationships with potential customers, promote and advertise your products/services, and even close sales - all of this at one platform.

conversational messaging opportunity
Aug 17, 2021 • Instant Messaging

Conversational Messaging: Seize the Omnichannel Messaging Opportunity

Customer engagement today happens on a variety of online channels. Each one is an opportunity to strengthen the relationship: to attract, engage, interact, and convert customers. Customers expect efficient communication with a business and through their preferred channels and devices - in an effort to solve their queries faster. Most customers expect answers to their questions within 30 seconds, and they prefer mobile as their primary communication channel.

SMS API integration
Jul 22, 2021 • Instant Messaging

How SMS API Integration Helps You Scale Your Business Communications

When it comes to business messaging and message delivery - SMS works brilliantly. It’s the most accessible channel people still use every day, and it’s unlikely to go away any time soon. And that’s why SMS is used by most businesses, big and small, to communicate with their customers whenever they want and wherever they are. 

connect engage support customers on instagram
Jun 29, 2021 • Instant Messaging

Instagram for Businesses: Connect, Engage and Support Your Customers on Instagram Via API

With Instagram Messaging, brands can manage their presence – making a lot more possible with conversations and be at the forefront of customer experience. The platform’s main features such as shopping, sharing, creating content have made it popular among its users. On the business side of things, it fits squarely into an amazing tool for connecting and resolving customers’ queries. Let's go further and understand what Integrating Instagram Messaging via API means for your business. 

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