Increase customers satisfaction and sales, and gain more loyal customers through efficient customer service.
Meet customers in their moment of need, directly from Google Search, Maps, or across your owned channels.
Create a distinctive customer experience. Set the standard for your industry, and put your business on the map.
Meet your customers in their moment of need. Whenever your customers are searching for products, looking for a local business, want to make a purchase, or need support.
Google's Business Messages enables you to become seamlessly discoverable across multiple entry points!
Google Search & Google Maps
Your owned channels, like your website
More places on Android, like within apps
On Google's Business Messages, customers initiate the conversation whenever it's convenient for them. Conversations take place on a Google messaging surface available on iOS and Android.
Create and add value during the complete customer journey with rich features, from discovery to the purchasing moment. Use carousels & cards for richer engagement, smart reply chips for quicker responses, or chatbot capabilities and smart automation to provide personalized on demand support.
Integrate directly with our Business Messaging API and connect to your customers on their preferred channels. Our API combines multiple communication channels into a single platform. Get access to high volume two-way messaging and global reach capabilities.Read more
One solution with everything you need to provide a seamless customer experience, anytime, anywhere. Interact with your customers through their preferred channel via one Omnichannel Inbox, or automate your conversations with a chatbot. For a five-star service.Read more
Google Business Messages is just 1 of many messaging channels used by more and more brands. Their emergence generates many questions from businesses. Download the guide and learn everything there is to know about these essential messaging channels.Download the Guide
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