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Conversational AI. Go Beyond Chatbots.

Support, engage and acquire customers around the clock with Conversational AI Cloud.

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One Solution. Endless AI Applications.

Fortune 500 companies to start-ups are leveraging conversational AI chatbots to enhance their business processes. From chatbots and voicebot to virtual agents and fully conversational website, it's easy with our Conversational AI Cloud.

Trust our long-term clients

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Always on Conversational Support with AI Chatbots

Create an intelligent, personalised conversational bot without a single line of code. Design personalised conversations based on Q&As and dialogs to offer the best possible experience.

  1. Intuitive drag-and-drop CMS

  2. No code chatbot builder

  3. Implementation within 8 weeks

Empower Customers with Conversations

Customer expectations are rising rapidly. Let them decide how, when, and where they engage with you. With your AI chatbot, you can offer a personalised interaction at scale.

  1. Available on every channel, platform and device

  2. 24/7 Availability

  3. Personalised interactions via chat or voice

Enable Chatbots Across Channels

With Conversational AI, companies can easily manage interactive Q&As, automate conversations, and proactively engage with customers across all digital channels.

  1. Capitalise on customer engagement across channels

  2. Integration with messaging channels including WhatsApp

  3. Market leading NLP capabilities in >20 languages

Chatbot dialog

Learn From Experience and Improve Continuously

The self-learning capabilities and features of our AI technology identifies gaps and suggests relevant answers. From autoAnswers to autoDialogs, improve your conversations based on recommendations.

  1. Learn from your customers: understand context and intent

  2. Advanced NLP techniques, business rules and contextual data

  3. Analyse chatbot and voicebot performance to improve conversations

integrations conversational AI cloud

Unlock More Value with Integrations

Integrate with other smart systems that your business replies on - from frontend to backend, create a fully automated customer journey.

  1. Integrate with other software and back-end systems

  2. Connect with your CRM and eCommerce platform

  3. Integrate with CM.com's wider portfolio - from live chat to Sign

Why Conversational AI Cloud?

Easy-to-use

We simplify technology: the CMS is easy-to-use for everyone.

Experienced

In the Chatbot Business since 2004, helping A-tier clients across the globe.

Exact

Continuous learning and improvement to provide the most accurate answers.

Evident

Innovating is working together. All our clients are reference clients. Ask them.

Effective

Turn conversations into conversions. We don’t stop by just giving an answer.

Get Started With Conversational AI Cloud

Find out how Conversational AI Cloud works and how our clients are getting results from it. Talk to one of our experts to see what Conversational AI can mean for your company. Or try it yourself.

Talk To an Expert

Packaging Conversational AI Cloud

Advanced

-

  • Automate customer journeys and answer general questions.

  • Automation

  • Analytics and Optimisation

Pro

+ Advanced features

  • Personalise your interactions and handle complex customer requests.

  • Automation

  • Analytics and Optimisation

  • Proactivity

  • Personalisation

  • Integrations and Customisation

Enterprise

+ Pro features

  • Gain ultimate control and protection with advanced security features.

  • Automation

  • Analytics and Optimisation

  • Proactivity

  • Personalisation

  • Integrations and Customisation

  • Advanced Security

  • Premium Support

Essential Conversational AI Guides for Your Business

Voicebots Guide

Voicebots: The Emerging Force in Service

Unlike chatbots, voicebots have the ability to audibly engage with customers — mirroring virtual assistants like Amazon’s Alexa. Download the guide and get to know voicebots in detail.

Read more
Power of AI Guide

The Power of AI in Customer Service

Curious to see how AI can revolutionise your customer service offering? From 24/7 availability to unlimited scalability, Conversational AI promises several benefits for customer service.

Read more

Latest Articles

Legal Tech: What does it really mean for your firm?

Jul 23, 2021 • Chatbots
At the moment Legal Tech is a relentless topic of conversation for every law firm but what does Legal Tech really mean? Legal Tech is simply the umbrella term for any technology that makes it easier for law firms to deliver their services.  It offers forward looking firms an opportunity to improve their overall efficiency and increase their level of service and the quality of their client experience.  

How can law firms evaluate the right Legal Tech for them?

Jul 23, 2021 • Chatbots
In our last blog we looked at what Legal Tech is and how its successful adoption will help law firms increase efficiency, profitability, productivity, appeal and security. Here we’re going to get into the detail. We’ll consider how you can evaluate the right solutions for your firm and which solutions could offer you the best entry point into Legal Tech.

Beyond the Hype: Use Voicebots for Your Service

Jul 22, 2021 • Chatbots
Are voicebots the future of customer service? Many believe so. At the very least, you should consider it. We believe in an omnichannel future of customer service. Make sure you are reachable; on the channel your customer prefers. In this article, we'll show you why a voicebot can also improve your customer service.

5 Myths Busted For Automating The Customer Service

Apr 12, 2021 • Chatbots
In a world dominated by an “I need it now” mentality, customers don’t just want their queries solved. They want them solved efficiently and they want them solved now. The days of being put on hold, or scrolling through websites have come to an end and customer service needs to adjust to keep up. Companies need to provide each individual customer with the smart, tailored experience they deserve, that’s why we set out to develop DigitalCX: a platform for automated customer service.

Future-Proof Your Business with Conversational Commerce

Mar 30, 2021 • Chatbots
Conversational Commerce is the convergence between messaging apps and commerce. Messaging apps such as Facebook Messenger, WhatsApp Business, WeChat, Viber, and native apps like RCS (Android) and Apple Business Chat (iOS) will fulfil a significant commercial role in your customer communications.

A Detailed Guide to Using a WhatsApp Chatbot for Business

Mar 26, 2021 • Chatbots
Businesses across all sectors are starting to see the mind-bending value of one of the most promising digital trends in recent history: chatbots. Specifically WhatsApp chatbots. We'll dive into some of the reasons you should take notice of the potent business trend that is WhatsApp chatbots.

Why 2021 Is the Year to Start With a Chatbot

Mar 24, 2021 • Chatbots
While chatbots have begun to gain traction in the past few years, they have in fact been around for some time. In 1966, Eliza - the first chatbot - made its debut, but it was only able to answer a few simple questions. Since, thanks to the advancement in technologies such as Artificial Intelligence (AI) and Natural Language Processing (NLP), chatbots are becoming smarter by the day. What's next?

17 ways business messaging enhances your customer satisfaction

Jan 28, 2021 • Chatbots
The ease of communication between businesses and consumers weighs heavily on customer service. Emerging technologies offer numerous possibilities to start conversations with your customers. Conversational channels such as WhatsApp and Facebook Messenger are increasingly being used by companies to engage with customers. But how can you use these channels? To get you up to speed, we share some proven examples. Get inspired and enhance your customer experience today.

13 benefits of conversational chatbots

Jan 20, 2021 • Chatbots
Communicating with customers efficiently is more important than ever — but doing so isn’t always easy. Chatbots are an increasingly popular form of artificial intelligence in the business world, enabling companies to serve customers’ needs without human intervention. Today, we’ll explain the benefits of chatbots to help you determine if they're the right tool to integrate into your customer service strategy.
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