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Conversational AI. Go Beyond Chatbots.

Support, engage and acquire customers around the clock with Conversational AI Cloud.

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One Solution. Endless AI Applications.

Fortune 500 companies to start-ups are leveraging conversational AI chatbots to enhance their business processes. From chatbots and voicebot to virtual agents and fully conversational website, it's easy with our Conversational AI Cloud.

Trust our long-term clients

vattenfall
anwb
asr
missguided
eneco
aegon
randstad
tui
ing
congstar
ics

Why Conversational AI Cloud?

Easy-to-use

We simplify technology: the CMS is easy-to-use for everyone.

Experienced

In the Chatbot Business since 2004, helping A-tier clients across the globe.

Exact

Continuous learning and improvement to provide the most accurate answers.

Evident

Innovating is working together. All our clients are reference clients. Ask them.

Effective

Turn conversations into conversions. We don’t stop by just giving an answer.

2021 Competitive Strategy Leadership Award

Frost & Sullivan

Frost & Sullivan

CM.com has earned Frost & Sullivan’s 2021 Competitive Strategy Leadership Award. A great recognition for our track record within the Conversational AI domain for groundbreaking product design and strong commitment to innovation.

Read the Full Report

Always on Conversational Support with AI Chatbots

Create an intelligent, personalised conversational bot without a single line of code. Design personalised conversations based on Q&As and dialogs to offer the best possible experience.

  1. Intuitive drag-and-drop CMS

  2. No code chatbot builder

  3. Implementation within 8 weeks

Empower Customers with Conversations

Customer expectations are rising rapidly. Let them decide how, when, and where they engage with you. With your AI chatbot, you can offer a personalised interaction at scale.

  1. Available on every channel, platform and device

  2. 24/7 Availability

  3. Personalised interactions via chat or voice

Enable Chatbots Across Channels

With Conversational AI, companies can easily manage interactive Q&As, automate conversations, and proactively engage with customers across all digital channels.

  1. Capitalise on customer engagement across channels

  2. Integration with messaging channels including WhatsApp

  3. Market leading NLP capabilities in >20 languages

Chatbot dialog

Learn From Experience and Improve Continuously

The self-learning capabilities and features of our AI technology identifies gaps and suggests relevant answers. From autoAnswers to autoDialogs, improve your conversations based on recommendations.

  1. Learn from your customers: understand context and intent

  2. Advanced NLP techniques, business rules and contextual data

  3. Analyse chatbot and voicebot performance to improve conversations

integrations conversational AI cloud

Unlock More Value with Integrations

Integrate with other smart systems that your business replies on - from frontend to backend, create a fully automated customer journey.

  1. Integrate with other software and back-end systems

  2. Connect with your CRM and eCommerce platform

  3. Integrate with CM.com's wider portfolio - from live chat to Sign

How Other Brands Use Conversational AI Cloud

Be inspired by other brands and businesses. Find out how they improve their customer contact with Conversational AI.

Insurer Onlia is disrupting the Canadian market with a fully digital proposition, including an AI chatbot in the app and on the website for a seamless customer experience.

Missguided began to experience tremendous growth, a chatbot reduced the burden on the customer service team and allowed them to focus on what really matters. 

Packaging Conversational AI Cloud

Advanced

-

  • Automate customer journeys and answer general questions.

  • Automation

  • Analytics and Optimisation

Pro

+ Advanced features

  • Personalise your interactions and handle complex customer requests.

  • Automation

  • Analytics and Optimisation

  • Proactivity

  • Personalisation

  • Integrations and Customisation

Enterprise

+ Pro features

  • Gain ultimate control and protection with advanced security features.

  • Automation

  • Analytics and Optimisation

  • Proactivity

  • Personalisation

  • Integrations and Customisation

  • Advanced Security

  • Premium Support

Get Started With Conversational AI Cloud

Find out how Conversational AI Cloud works and how our clients are getting results from it. Talk to one of our experts to see what Conversational AI can mean for your company. Or try it yourself.

Talk To an Expert

Essential Conversational AI Guides for Your Business

Voicebots Guide

Voicebots: The Emerging Force in Service

Unlike chatbots, voicebots have the ability to audibly engage with customers — mirroring virtual assistants like Amazon’s Alexa. Download the guide and get to know voicebots in detail.

Read more
Power of AI Guide

The Power of AI in Customer Service

Curious to see how AI can revolutionise your customer service offering? From 24/7 availability to unlimited scalability, Conversational AI promises several benefits for customer service.

Read more

Latest Articles

How to Optimise your Customer Service for Black Friday

Oct 14, 2021 • Chatbots
The eCommerce industry in South Africa has experienced a boom since the start of the COVID-19 pandemic — and Black Friday was no exception. According to PayFast, Black Friday saw a 50% increase in spending patterns in 2020. The payment solution company also says that it processed a 283% increase in total payment volumes, compared to a normal peak such as payday. With such potential revenue gains, it's easy to focus on your marketing campaigns without considering the most important factor that might impact the success of your Black Friday efforts - customer experience.

Chatbot vs. Live Chat: Which is Right for Your Business?

Oct 12, 2021 • Chatbots
Chat is quickly becoming many customers’ favourite way to communicate with brands. From getting their problems solved quickly to finding more information about a company’s products or services - chat is fast, efficient, and doesn’t involve the long-wait times typically associated with phone calls or rounds of back-and-forth emails.

How to Make Flexibility the Key to Every Successful Marketing Strategy

Sep 22, 2021 • Chatbots
It’s widely accepted that change is the only constant in the modern business environment (Forbes, 2017). If businesses don't build marketing strategies with built-in flexibility, they won’t be able to adapt to and respond to this change. You can have the best marketing strategy in the world, but if it doesn’t allow you to take advantage of an opportunity in almost real-time, or change your messaging based on fluctuating market conditions, it won’t be successful for long. Changes in consumer behaviour or new competitive offerings can make any good marketing strategy obsolete, but the ability to adapt allows businesses to respond to problems and seize new opportunities the moment they arise. Here is how modern communications platforms help businesses identify opportunities and respond with flexibility to give them a competitive advantage.

How to Ensure a Smooth Candidate Experience Without (digital) Hurdles

Aug 12, 2021 • Chatbots
We all understand the concept of “customer first” and for most businesses, providing excellent customer service is one of their top priorities. Despite the competition for fresh talent on the job market, this concept does not guide how people think and conduct throughout the hiring process. When it comes to HR and recruitment, a digitalised process may be the way of the future.

5 Use Cases of a WhatsApp Bot

Aug 11, 2021 • Chatbots
With around 2 billion active users in more than 180 countries, WhatsApp is a prolific communication app that is primed for business use. The WhatsApp chatbot – or bot – in particular, is a valuable communication tool for businesses when implemented effectively. Here’s a look at five use cases for the WhatsApp bot.

How to Choose the Right Customer Service Software

Aug 11, 2021 • Chatbots
Your customer service approach can be a serious competitive advantage. Gartner claims that 80% of companies mainly compete on their customer experience. While Microsoft reports that 96% of consumers say that customer service is a huge factor in how loyal they are to a brand. How can you boost your customer satisfaction and retention rates with superior customer service? With the help of the right customer service software. In this blog, we walk you through the benefits of customer service software and the factors to consider when choosing a tool for your team.

5 Tips to Build the Best Chatbot

Aug 05, 2021 • Chatbots
A growing number of businesses are taking full advantage of chatbots. Unfortunately, there are a lot of problems that may hinder your chatbot from giving the best experience possible. There are five tips in this article will assist you in creating a successful chatbot.

Legal Tech: What does it really mean for your firm?

Jul 23, 2021 • Chatbots
At the moment Legal Tech is a relentless topic of conversation for every law firm but what does Legal Tech really mean? Legal Tech is simply the umbrella term for any technology that makes it easier for law firms to deliver their services.  It offers forward looking firms an opportunity to improve their overall efficiency and increase their level of service and the quality of their client experience.  

How can law firms evaluate the right Legal Tech for them?

Jul 23, 2021 • Chatbots
In our last blog we looked at what Legal Tech is and how its successful adoption will help law firms increase efficiency, profitability, productivity, appeal and security. Here we’re going to get into the detail. We’ll consider how you can evaluate the right solutions for your firm and which solutions could offer you the best entry point into Legal Tech.
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