conversational-ai-cloud-icon
Conversational AI Cloud

Go beyond Chatbots with Conversational AI•

Support, engage and acquire customers around the clock with Conversational AI Cloud.

conversational-ai-cloud hero medium

One solution. Endless AI applications.

With Conversational AI, you can build and launch intelligent conversational chatbots without the need for code.

Trust our long-term clients

Why Conversational AI Cloud?

Easy-to-use

We simplify technology: the CMS is easy-to-use for everyone.

Experienced

In the Chatbot Business since 2004, helping A-tier clients across the globe.

Exact

Continuous learning and improvement to provide the most accurate answers.

Evident

Innovating is working together. All our clients are reference clients. Ask them.

Effective

Turn conversations into conversions. We don’t stop by just giving an answer.

Easily build your own conversational bots

Create an intelligent, personalised conversational bot without a single line of code. Design personalised conversations based on Q&As and dialogs to offer the best possible experience.

  1. Intuitive drag-and-drop CMS.

  2. No code chatbot builder.

  3. Implementation within 8 weeks.

Empower customers with conversations

Customer expectations are rising rapidly. Let them decide how, when, and where they engage with you. With your AI chatbot, you can offer a personalised interaction at scale.

  1. Available on every channel, platform and device.

  2. 24/7 Availability.

  3. Personalised interactions via chat or voice.

Enable Chatbots across channels

With Conversational AI, companies can easily manage interactive Q&As, automate conversations, and proactively engage with customers across all digital channels.

  1. Capitalise on customer engagement across channels.

  2. Integration with messaging channels including WhatsApp.

  3. Market leading NLP capabilities in >20 languages.

Chatbot dialog

Learn from experience and improve continuously

The self-learning capabilities and features of our AI technology identifies gaps and suggests relevant answers. From autoAnswers to autoDialogs, improve your conversations based on recommendations.

  1. Learn from your customers: understand context and intent.

  2. Advanced NLP techniques, business rules and contextual data.

  3. Analyse chatbot & voicebot performance to improve conversations.

human handover

Give your bot a voice: build a Voicebot

Your customers enjoy the convenience of fast, personal, and easy service. Take your customer service to a whole new level with a voicebot. Supported by Conversational IVR, you can deliver great customer service experiences.

Automate phone conversations with Conversational IVR.

Customers can interact with the bot in a natural way using speech. A voicebot understands context and can reply humanly.

Discover Voicebots
integrations conversational AI cloud

Unlock more value with integrations

Integrate with other smart systems that your business replies on - from frontend to backend, create a fully automated customer journey.

  1. Connect with your database, eCommerce platform or other software

  2. Involve Payment solutions for conversational commerce

  3. Integrate with CM.com or other solutions for Marketing & Service

Free Paper: The power of Conversational AI Cloud

Conversational AI in Customer Service

Conversational AI in customer service

With the power of Conversational AI, customer questions can be answered faster. Besides, your organisation is continuously fed with data to improve the entire customer journey.

Learn more about the Power of AI for Customer Service in the paper.

Download now

How other brands use Conversational AI Cloud

Be inspired by other brands and businesses. Find out how they improve their customer contact with Conversational AI.

Insurer Onlia is disrupting the Canadian market with a fully digital proposition, including an AI chatbot in the app and on the website for a seamless customer experience.

Read customer story

Missguided began to experience tremendous growth, a chatbot reduced the burden on the customer service team and allowed them to focus on what really matters. 

Read customer story

Packaging Conversational AI Cloud

Advanced


Automate your customer service and customer journeys, answer general questions and improve customer satisfaction.

Advanced package

Pro

+ Advanced package

Personalise your interactions and handle complex requests from customers. Create an internal knowledge base, digitalise sales, and integrate with any system.

Pro package

Enterprise

+ Advanced & Pro package

Unlock 24/7 dedicated support. Gain ultimate control and protection with advanced security features.

Enterprise package

2021 Competitive strategy leadership award

Frost & Sullivan

Frost and Sullivan

CM.com has earned Frost and Sullivan’s 2021 Competitive Strategy Leadership Award. Great recognition for our track record within the Conversational AI domain for groundbreaking product design and a strong commitment to innovation.

Read the full report

Get started with Conversational AI Cloud

Find out how Conversational AI Cloud works and how our clients are getting results from it. Talk to one of our experts to see what Conversational AI can mean for your company. Or try it yourself.

Talk to an expert

Latest articles

Nov 17, 2022 • Chatbots

Go With The Flow: Here’s How Internal Knowledge Base Chatbots Improve Business Operations

There’s a push and pull in business where we are acutely aware of the need for individual, personalised team and customer communication, but we don’t always have the time or capacity to manage it. To this end, many are opting to implement a robust internal knowledge base with an integrated chatbot functionality.
Nov 02, 2022 • Chatbots

What Can an AI Chatbot App Do For Your Customer Call Centre?

Our customers are becoming more comfortable with chatbots, as are we, no doubt. In fact, we expect to interact with them on most channels now, from Facebook to WhatsApp; they’re certainly useful and efficient tools.
Oct 28, 2022 • Chatbots

8 Touchpoints to Engage With Candidates During the Candidate Journey

For candidates searching for a new role, it’s easy to feel lost as the hiring process drags on, like just another applicant among many. In this setting, why would top talent choose an organization that doesn’t make them feel wanted?
Oct 26, 2022 • Chatbots

Personalization in eCommerce: there's more than 'Hi John'

Every eCommerce player knows personalisation is important. It’s how you build customer trust and comfort, make your messaging meaningful, and keep web shoppers coming back. But fewer realise how deep and broad real personalisation goes.
Sep 28, 2022 • Chatbots

How to Design and Customise Your Website Chatbot With No Code

Chatbots can be a gold mine, but businesses often think implementing one can take up a lot of resources. Don’t worry; there’s no need to hassle your developers. You can now design and implement a no-code chatbot on your website. In this article, you’ll find out why you’d want a chatbot and how it can look on your website.
Sep 26, 2022 • Chatbots

3 Ways of Enhancing CX With Conversational Commerce

See the chat apps that customers have on their phones? They aren’t just apps for socializing with others. Establish your brand presence on them and provide a phenomenal customer experience (CX), and they can be your gateways to generating more customer goodwill and sales.
Sep 26, 2022 • Chatbots

A Detailed Guide to Using a WhatsApp Chatbot for Business

Businesses across all sectors are starting to see the mind-bending value of one of the most promising digital trends in recent history: chatbots. Specifically WhatsApp chatbots. We'll dive into some of the reasons you should take notice of the potent business trend that is WhatsApp chatbots.
Sep 16, 2022 • Chatbots

Hybridising Live Chat With a Chatbot

If your customer service strategy doesn’t include live chat, you could be missing out on a big boost to customer satisfaction scores. Live chat offers short waiting times and the ability for customers to get on with their day while your team solves their issues. However, it can be a burden for your customer service team as a large proportion of their time is often spent dealing with repetitive questions that are easily answered but time-consuming to resolve.
Aug 29, 2022 • Chatbots

Remote Customer Service Made Simple

Remote working has been a hot topic in South Africa for some time. The COVID-19 pandemic may have kick-started the home working revolution, but the quality of life benefits of remote working has often been pondered by forward-thinking management. With many teams still working at least semi-remotely, it’s more important than ever to consider how teams communicate to enable them to work effectively outside the office environment.
South Africa
CM.com logo +27 (21) 180 2560

Is this region a better fit for you?

Go
RCS
Apple Messages for Business
Whatsapp
WhatsApp
Scan & chat
Scan the code with your mobile phone to start chatting or use WhatsApp Web