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Conversational AI Cloud

Go beyond Chatbots with Conversational AI•

Support, engage and acquire customers around the clock with Conversational AI Cloud.

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One solution. Endless AI applications.

Fortune 500 companies to start-ups are leveraging conversational AI chatbots to enhance their business processes. From chatbots and voicebot to virtual agents and a fully conversational website, it's easy with our Conversational AI Cloud.

Trust our long-term clients

vattenfall
anwb
asr
missguided
eneco
aegon
randstad
tui
ing
congstar
ics

Why Conversational AI Cloud?

Easy-to-use

We simplify technology: the CMS is easy-to-use for everyone.

Experienced

In the Chatbot Business since 2004, helping A-tier clients across the globe.

Exact

Continuous learning and improvement to provide the most accurate answers.

Evident

Innovating is working together. All our clients are reference clients. Ask them.

Effective

Turn conversations into conversions. We don’t stop by just giving an answer.

Always on Conversational support with AI Chatbots

Create an intelligent, personalised conversational bot without a single line of code. Design personalised conversations based on Q&As and dialogs to offer the best possible experience.

  1. Intuitive drag-and-drop CMS.

  2. No code chatbot builder.

  3. Implementation within 8 weeks.

Empower customers with conversations

Customer expectations are rising rapidly. Let them decide how, when, and where they engage with you. With your AI chatbot, you can offer a personalised interaction at scale.

  1. Available on every channel, platform and device.

  2. 24/7 Availability.

  3. Personalised interactions via chat or voice.

Enable Chatbots across channels

With Conversational AI, companies can easily manage interactive Q&As, automate conversations, and proactively engage with customers across all digital channels.

  1. Capitalise on customer engagement across channels.

  2. Integration with messaging channels including WhatsApp.

  3. Market leading NLP capabilities in >20 languages.

Chatbot dialog

Learn from experience and improve continuously

The self-learning capabilities and features of our AI technology identifies gaps and suggests relevant answers. From autoAnswers to autoDialogs, improve your conversations based on recommendations.

  1. Learn from your customers: understand context and intent.

  2. Advanced NLP techniques, business rules and contextual data.

  3. Analyse chatbot & voicebot performance to improve conversations.

human handover

New to our family: Voicebots

Your customers enjoy the convenience of fast, personal, and easy service. Take your customer service to a whole new level with a voicebot. Supported by Conversational IVR, you can deliver great customer service experiences.

Automate phone conversations with Conversational IVR.

Customers can interact with the bot in a natural way using speech. A voicebot understands context and can reply humanly.

Discover Voicebots
integrations conversational AI cloud

Unlock more value with integrations

Integrate with other smart systems that your business replies on - from frontend to backend, create a fully automated customer journey.

  1. Integrate with other software and back-end systems.

  2. Connect with your CRM and eCommerce platform.

  3. Integrate with CM.com's wider portfolio - from live chat to Sign.

Essential Conversational AI guides for your business

How other brands use Conversational AI Cloud

Be inspired by other brands and businesses. Find out how they improve their customer contact with Conversational AI.

Insurer Onlia is disrupting the Canadian market with a fully digital proposition, including an AI chatbot in the app and on the website for a seamless customer experience.

Missguided began to experience tremendous growth, a chatbot reduced the burden on the customer service team and allowed them to focus on what really matters. 

Packaging Conversational AI Cloud

Advanced

-

  • Automate customer journeys and answer general questions.

  • Automation

  • Analytics and Optimisation

Pro

+ Advanced features

  • Personalise your interactions and handle complex customer requests.

  • Automation

  • Analytics and Optimisation

  • Proactivity

  • Personalisation

  • Integrations and Customisation

Enterprise

+ Pro features

  • Gain ultimate control and protection with advanced security features.

  • Automation

  • Analytics and Optimisation

  • Proactivity

  • Personalisation

  • Integrations and Customisation

  • Advanced Security

  • Premium Support

2021 Competitive strategy leadership award

Frost & Sullivan

Frost and Sullivan

CM.com has earned Frost and Sullivan’s 2021 Competitive Strategy Leadership Award. Great recognition for our track record within the Conversational AI domain for groundbreaking product design and a strong commitment to innovation.

Read the full report

Get started with Conversational AI Cloud

Find out how Conversational AI Cloud works and how our clients are getting results from it. Talk to one of our experts to see what Conversational AI can mean for your company. Or try it yourself.

Talk to an expert

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