Be there for your customers at any time and on any channel.
Automate conversations and create more valuable time for your team.
Make data-driven decisions based on customer activity.
Scale up without hiring staff to tackle the increasing volume of questions.
Provide fast, efficient responses and reduce waiting times.
With Conversational AI Cloud, you can design and launch automated conversations without coding. You do not need your developers or external parties to deliver the best-automated customer service. With our platform, anyone can build and manage AI chatbots.
Intuitive drag-and-drop AI chatbot builder
No coding and development required
Everyone can design, build and maintain automated conversations
Support your customers with the right answers when they need them. Monitor, correct and safeguard automated conversations to ensure accurate, high-quality outcomes for your customers. You're in control of the AI chatbot.
Learn what customers are searching and asking for
Analyse chatbot performance to improve conversations
Multilingual content and support
Personalisation is critical when you're building a chatbot. Every customer is different, and every conversation should be a personal experience. Conversational AI Cloud helps you to understand your customers based on context and intent. You are ready to give your customers the best possible response: anywhere, anytime.
Understand context and intent from customer
Integrate with existing databases
Ensure safe and trustworthy automated conversations. Build AI chatbots complying with the latest standards, regulations, and best practices. Manage access with different authorisation and authentication options. Control safety and make sure your customer feels safe to contact you securely.
ISO 27001 certified & GDPR compliant
Role-based access control
Safeguard conversation quality
Integrate with other smart systems in your front- and backend to create a fully automated customer journey. Get even more possibilities and data to reach even better results.
Connect with your database, e-commerce platform or other software
Handover to live agent in any customer service software
VIVID launched its omnichannel chatbot and voicebot via Conversational AI Cloud to fast-track queries and automatically share knowledge with its customers.
DHL Parcel Benelux implemented a chatbot via Conversational AI Cloud to improve the transport and delivery process and communication.
DFS enhanced its customer experience, providing an improved and more innovative service via the AI chatbot ‘Sofia’ via Conversational AI Cloud.
Our professionals are here to help; let us help you get the most out of your chatbot.
Embrace technology with CM.com and implement the most popular channels.
We've worked in the chatbot business since 2004; discover what we learned.
Across the Globe
We work with clients across the globe; reach out to discover more about our customers.
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