conversational-ai-cloud-icon
Conversational AI Cloud

Go Beyond Chatbots With Conversational AI•

Deliver exceptional customer experience and self-service with our Conversational AI Cloud.

Contact Sales
conversational-ai-cloud hero medium

One Solution. Endless AI Applications.

We make Conversational AI accessible. Easily build & launch your own intelligent conversations and Conversational User Interfaces. Chatbot, voicebot, knowledge base, virtual agent, or fully conversational website, it's easy with Conversational AI Cloud.

TRUSTED BY BRANDS WORLDWIDE

BMW Group
vivid homes
missguided
crises control
radius
randstad
tui
ing
AMEX
robiquity

Easily Build Your Own Conversational Bots

Create an intelligent, personalised conversational bot without a single line of code. Design personalised conversations based on Q&As and dialogs to offer the best experience.

  1. Intuitive drag-and-drop CMS

  2. No coding required

  3. Implementation within 8 weeks

Empower Customers with Conversations

Customer expectations are rising rapidly. Let them decide how, when, and where they contact you. With your AI bot, you can offer a personalised interaction instantly.

  1. 24/7 Availability

  2. Personalised interactions via chat or voice

  3. On every channel, platform & device

conversational IVR

New to Our Family: Voicebots

Your customers enjoy the convenience of fast, personal, and easy service. Take your customer service to a whole new level with a voicebot. Supported by Conversational IVR, you can deliver great customer service experiences.

Automate phone conversations with Conversational IVR.

Customers can interact with the bot in a natural way using speech. A voicebot understands context and can reply in a human way.

Discover Voicebots

Why Conversational AI Cloud?

Easy-to-use

We simplify technology: the CMS is easy-to-use for everyone.

Experienced

Developing Chatbots since 2004, helping Tier-1 clients across the globe.

Exact

Continuous learning & improvement to provide the most accurate answer.

Evident

Innovating is working together. All our clients are reference clients. Ask them.

Effective

Turn conversations into conversions. We don’t stop by just giving an answer.

dialog builder conversational AI cloud

Improve Continuously With AI Technologies

Intelligent, automated conversations will help improve customer engagement. Our AI technologies will learn from the input from end-users and other companies and will analyse conversational performance. Improve your conversations based on recommendations.

  1. Learn from your customers: understand context and intent

  2. Advanced NLP techniques, business rules & contextual data

  3. Analyse chatbot and voicebot performance to improve conversations

Types of Chatbots to Optimise Customer Service

FAQ

Automate answers to the more common questions your team may be asked
Returns & WISMO

Allow customers to easily find answers to order-related questions
Verification

Verify the identity of your customers simply and secure online information
Knowledge Base

Hold a vast amount of internal company information in one place for your team
Acquisition

Start a conversation with new visitors or share information with customers
integrations conversational AI cloud

Unlock More Value with Integrations

Integrate with other smart systems in your front- and backend to create a fully automated customer journey. Get even more possibilities and data to reach even better results.

  1. Connect with your database, e-commerce platform or other software

  2. Involve Payment solutions for Conversational Commerce

  3. Integrate with CM.com or other solutions for Marketing & Service

Conversational AI at Your Disposal

Create Your Own Conversations

With Conversational AI Cloud, you have everything you need within Conversational AI at your disposal. Our experts are here for you. Create your own intelligent conversations and keep optimising them based on AI suggestions.

High Safety & Security Standards

Looking for a safe and reliable partner? We've got you covered. All data is yours and stays yours. Compliant with the highest security standards, ISO 27001 and NEN 7510 certified. Manage access with different authorisation and authentication options. We take security very seriously.

  1. Scalable

    Automate conversations across channels. Manage a large number of conversations and make customer service scalable.

  2. Cost-efficient

    Easy-to-use, no development needed. Content editors can create their own bots in the CMS. Low total cost of ownership.

  3. Future-proof

    Embrace new technologies. Implement Conversational User Interfaces, wherever you like. In web chat, WhatsApp, Voice, IVR and more.

Voicebots

Voicebots, the Emerging Force in Customer Service

It’s safe to say the pressure is on to deliver timely and personalised customer experiences more than ever before. So could Voicebots, the next development in Conversational AI, address the challenge?

Download the guide
Conversational AI Cloud Brochure

Conversational AI Cloud Brochure

Want to find out more information about our Conversational AI Cloud? Download our brochure and discover how you can easily build AI chatbots, voicebots, knowledge bases and more. 

Download the brochure

Packaging Conversational AI Cloud

Advanced

-

  • Automate customer journeys and answer general questions.

  • Automation

  • Analytics & Optimisation

Pro

+ Advanced features

  • Personalise your interactions and handle complex customer requests.

  • Automation

  • Analytics & Optimisation

  • Proactivity

  • Personalisation

  • Integrations & Customisation

Enterprise

+ Pro features

  • Gain ultimate control and protection with advanced security features.

  • Automation

  • Analytics & Optimisation

  • Proactivity

  • Personalisation

  • Integrations & Customisation

  • Advanced Security

  • Premium Support

2021 Competitive Strategy Leadership Award

Frost & Sullivan

Frost & Sullivan

CM.com has earned Frost & Sullivan’s 2021 Competitive Strategy Leadership Award. A great recognition for our track record within the Conversational AI domain for groundbreaking product design and strong commitment to innovation.

Read more

Get Started With Conversational AI Cloud

Find out how Conversational AI Cloud works and how our clients are getting results from it. Talk to one of our experts to see what Conversational AI can mean for your company. Or try it yourself.

Talk to an expert

Related articles

May 05, 2022 • Chatbots

Choosing the right chatbot for you

You’ll no doubt have encountered chatbots in your day-to-day interactions with brands, financial institutions, or government organisations. You might not have realised it but chatbots can take many forms. Finding one that’s right for you involves knowing a little bit about how they work and what they can do.
Apr 07, 2022 • Ticketing

How to enhance the customer experience at festivals

With the right technology, you can create a seamless event experience that’ll keep your customers coming back for more.
Mar 28, 2022 • Chatbots

Hybridising live chat with a chatbot

If your customer service strategy doesn’t include live chat, you could be missing out on a big boost to customer satisfaction scores. Live chat offers short waiting times and the ability for customers to get on with their day while your team solves their issues. However, it can be a burden for your customer service team as a large proportion of their time is often spent dealing with repetitive questions that are easily answered but time-consuming to resolve.
Mar 07, 2022 • Mobile Service Cloud

Channels for your eCommerce customer service strategy

Next time you walk into your favourite brick-and-mortar store, try noting the number of service interactions you encounter in a single visit. Now, consider if you would get a similar experience online. It's time for multichannel retailers to reimagine the customer experience in a digital setting. Think — immersive, personalised experiences that grab shoppers' attention.
Feb 10, 2022 • Ticketing

Creating fans at every stage of the customer journey

Building anticipation and making the most of commercial opportunities is key to maximising revenue for your sports event. 
Feb 03, 2022 • Chatbots

6 chatbots to revolutionise retail and eCommerce

In the super-competitive world of retail, automation can make the difference between success and failure. Spend too much time on laborious returns or repetitive questions and you’ll have none left to focus on sales strategies and building your customer base. Automating important elements of your retail operation can free up your staff to do great things.
Jan 31, 2022 • Mobile Service Cloud

Housing aftercare shouldn’t be an afterthought

It’s easy to overlook aftercare. Once you’ve converted a customer, the temptation to focus on the next conversion is all too real. However, providing good quality aftercare and post-purchase service is a crucial part of the purchase funnel.  For housing associations, the period immediately after a conversion is the trickiest time as tenants grapple with their new surroundings and potentially uncover elements of their property they’re dissatisfied with. During that period, attentiveness is key to create brand advocacy and avoid issues further down the line. 
Jan 26, 2022 • Chatbots

How to make the most of key retail sales periods

The retail year is packed with seasonal sales periods that present an opportunity to increase revenue. Getting the jump on your competition can be tricky, but with the help of some labour-saving technology, you can become a master of the retail calendar and breeze through the busy periods without breaking a sweat. Here’s how…
Jan 17, 2022 • Chatbots

5 use cases of a WhatsApp Bot

With around 2 billion active users in more than 180 countries, WhatsApp is a prolific communication app that is primed for business use. The WhatsApp chatbot – or bot – in particular, is a valuable communication tool for businesses when implemented effectively. Here’s a look at five use cases for the WhatsApp bot.
United Kingdom
CM.com logo +44 20 3868 7140

Is this region a better fit for you?

Go
RCS
Apple Messages for Business
Whatsapp
WhatsApp
Scan & chat
Scan the code with your mobile phone to start chatting or use WhatsApp Web