Conversational AI Cloud

Conversational Platform to Build AI Chatbots•

One platform to automate conversations, work smarter and boost productivity, with no coding required.

Conversational ai cloud new page chatbot

Automate Customer Contact in a Personal Way

Conversational AI Cloud makes it easy to build your own AI-powered chatbot, voicebot, virtual assistant, or internal knowledge base to automate your customer support. Watch the video to get a first impression of our conversational AI software or learn more about Conversational AI.

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How Conversational AI Helps Your Business Grow at Scale

24/7 Support

Be there for your customers at any time and on any channel.

Boost Productivity

Automate conversations and create more valuable time for your team.

Understand Your Customer

Make data-driven decisions based on customer activity.

Save Costs

Scale up without hiring staff to tackle the increasing volume of questions.

Quick Response Times

Provide fast, efficient responses and reduce waiting times.

TRUSTED BY BRANDS WORLDWIDE

Anyone Can Build and Manage AI Chatbots

With Conversational AI Cloud, you can design and launch automated conversations without coding. You do not need your developers or external parties to deliver the best-automated customer service. With our platform, anyone can build and manage AI chatbots.

Intuitive drag-and-drop AI chatbot builder
No coding and development required
Everyone can design, build and maintain automated conversations

Discover chatbot examples

AI Chatbots That Put You in Control

Support your customers with the right answers when they need them. Monitor, correct and safeguard automated conversations to ensure accurate, high-quality outcomes for your customers. You're in control of the AI chatbot.

Learn what customers are searching and asking for
Analyse chatbot performance to improve conversations
Multilingual content and support

Personalise Automated Conversations

Personalisation is critical when you're building a chatbot. Every customer is different, and every conversation should be a personal experience. Conversational AI Cloud helps you to understand your customers based on context and intent. You are ready to give your customers the best possible response: anywhere, anytime.

Understand context and intent from customer
Integrate with existing databases
Content-based personalisation

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Safeguard Privacy and Data Security

Ensure safe and trustworthy automated conversations. Build AI chatbots complying with the latest standards, regulations, and best practices. Manage access with different authorisation and authentication options. Control safety and make sure your customer feels safe to contact you securely.

ISO 27001 certified & GDPR compliant
Role-based access control
Safeguard conversation quality

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Types of Chatbots to Optimise Service

Acquisition

Start a conversation with new visitors or share information with customers

Internal

Hold a vast amount of internal company information in one place for your team

FAQ

Automate answers to the more common questions your team may be asked

WISMO

Allow customers to easily find answers to order-related questions

Verification

Verify the identity of your customers simply and secure online information

Unlock More Value with Integrations

Integrate with other smart systems in your front- and backend to create a fully automated customer journey. Get even more possibilities and data to reach even better results.

Connect with your database, e-commerce platform or other software
Handover to live agent in any customer service software

How Our Customers Use Conversational AI

VIVID

VIVID launched its omnichannel chatbot and voicebot via Conversational AI Cloud to fast-track queries and automatically share knowledge with its customers.

DHL Parcel Benelux

DHL Parcel Benelux implemented a chatbot via Conversational AI Cloud to improve the transport and delivery process and communication.

DFS

DFS enhanced its customer experience, providing an improved and more innovative service via the AI chatbot ‘Sofia’ via Conversational AI Cloud.

Voicebots, the Emerging Force in Customer Service

It’s safe to say the pressure is on to deliver timely and personalised customer experiences more than ever before. So could Voicebots, the next development in Conversational AI, address the challenge?

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Conversational AI Cloud Brochure

Want to find out more information about our Conversational AI Cloud? Download our brochure and discover how you can easily build AI chatbots, voicebots, knowledge bases and more.

Download the brochure

Why Conversational AI Cloud?

Reliable Support

Our professionals are here to help; let us help you get the most out of your chatbot.

Future Proof

Embrace technology with CM.com and implement the most popular channels.

Experienced

We've worked in the chatbot business since 2004; discover what we learned.

Across the Globe

We work with clients across the globe; reach out to discover more about our customers.

Want to see Conversational AI Cloud in action? Fill out the form to request a free demo from one of our experts.

Oct 02, 2023 • Chatbots

Chatbots in action, part 2: Instagram Chatbots

Every channel where customers interact with a brand offers a different experience. Among the most distinctive is Instagram. Unlike other social media apps, Instagram users scrolling through posts often feel a deeply personal connection with the sources they follow: celebrities, favourite products, and subjects they’re passionate about. It’s a community built on trusting influential people.

Sep 25, 2023 • Chatbots

Chatbots in action, part 1: WhatsApp Chatbots

Facebook. Instagram. TikTok. There’s a rainbow of social media channels available to customers today. Some are visual; some are about connecting with friends; others are more business-like. But if there’s a single channel that spans communication in all its varieties, it’s Meta-owned WhatsApp.

Sep 18, 2023 • Chatbots

Omnichannel chatbots: create once, offer everywhere

Chatbots spent a decade-plus as a technological sideline: nestling at the corner of websites, roaming the odd FAQ, inviting people to click with a hopeful link. They weren’t a big part of the customer experience. But now – suddenly – they’re everywhere.

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Sep 04, 2023 • Chatbots

How AI chatbots can increase sales and reduce costs

With increased consumer and business choice comes increased pressure on sales teams. Now more than ever, it’s vital to ensure leads are qualified and every sales team member is maximising their chances of converting. Equally, cross-selling to existing customers and growing revenue per user is crucial to building incremental revenue. So how can you generate a large volume of leads, qualify them and ensure your team is only going after those leads most likely to convert?

Aug 21, 2023 • Chatbots

How to build a great chatbot experience

Having a chatbot on your website or social channels is a good start. After all, it shows that you care about delivering a great experience to your customers, and you want them to be able to contact you in a way that’s convenient for them. However, if that chatbot doesn’t provide a great customer experience, it can instantly undo much of that goodwill. A chatbot is only as good as the answers it offers. Here are four key chatbot components you need to consider.

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Aug 07, 2023 • Chatbots

How to use AI chatbots to improve customer service

Customer service teams face a vast range of challenges in their day-to-day. Customer expectations are higher than ever, and large volumes of repetitive queries can test their patience and create stress where there needn’t be any. That’s likely why the average customer service representative only stays in a job for 12 months.

customer service research about channels and phone

Jul 17, 2023 • Chatbots

What are the most effective customer service channels?

If you want to update your contact details, perhaps your address, at a particular company, you'll often send a message and wait for a reply. And you wait. And wait some more. You may feel annoyed. Or perhaps you'll try to get the job done via another channel. Annoying right? Have you considered your customers may face this situation when contacting your business? Or thought how easy it is for your customers to reach you via their preferred channel?

Jul 03, 2023 • Chatbots

The 3 key benefits of internal chatbots for housing associations

By now, we’re all familiar with customer-facing chatbots. They help us to do everything from checking our bank balance to returning unwanted items. What’s more interesting is an internal knowledge base chatbot. Rather than helping customers, this ‘bot’ assists your team members and delivers knowledge. Yet, the technology is underused for internal business communications in housing associations.

Jun 30, 2023 • Chatbots

Seamless customer support at the Formula 1 Heineken Dutch Grand Prix

In the run-up to any event, attendees will have numerous questions, such as "how do I get there," "where can I find my tickets," and "Is there somewhere to stay nearby." F1 fans often ask these types of questions before the Formula 1 Heineken Dutch Grand Prix.