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Conversational AI.
Go Beyond Chatbots.

Deliver exceptional customer experience and self-service with our Conversational AI Cloud.

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One Solution. Endless AI Applications.

We make Conversational AI accessible. Easily build & launch your own intelligent conversations and Conversational User Interfaces. Chatbot, voicebot, knowledge base, virtual agent, or fully conversational website, it's easy with Conversational AI Cloud.

Trust our long-term clients

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ics

Easily Build Your Own Conversational Bots

Create an intelligent, personalised conversational bot without a single line of code. Design personalised conversations based on Q&As and dialogs to offer the best experience.

  1. Intuitive drag-and-drop CMS

  2. No coding required

  3. Implementation within 8 weeks

Empower Customers with Conversations

Customer expectations are rising rapidly. Let them decide how, when, and where they contact you. With your AI bot, you can offer a personalised interaction instantly.

  1. 24/7 Availability

  2. Personalised interactions via chat or voice

  3. On every channel, platform & device

dialog builder conversational AI cloud

Improve Continuously With AI Technologies

Intelligent, automated conversations will help improve customer engagement. Our AI technologies will learn from the input from end-users and other companies and will analyse conversational performance. Improve your conversations based on recommendations.

  1. Learn from your customers: understand context and intent

  2. Advanced NLP techniques, business rules & contextual data

  3. Analyse chatbot and voicebot performance to improve conversations

integrations conversational AI cloud

Unlock More Value with Integrations

Integrate with other smart systems in your front- and backend to create a fully automated customer journey. Get even more possibilities and data to reach even better results.

  1. Connect with your database, e-commerce platform or other software

  2. Involve Payment solutions for Conversational Commerce

  3. Integrate with CM.com or other solutions for Marketing & Service

Frost & Sullivan

Frost & Sullivan 2021 Competitive Strategy Leadership Award

CM.com has earned Frost & Sullivan’s 2021 Competitive Strategy Leadership Award. A great recognition for our track record within the Conversational AI domain. Most notably, Frost & Sullivan's research analysts rewarded our Conversational AI Cloud for the:  

  1. Groundbreaking product design

  2. Strong commitment to innovation

  3. End-to-end nature of the solution

  4. Expandable product portfolio of the CM.com platform

Why Conversational AI Cloud?

Easy-to-use

We simplify technology: the CMS is easy-to-use for everyone.

Experienced

Developing Chatbots since 2004, helping Tier-1 clients across the globe.

Exact

Continuous learning & improvement to provide the most accurate answer.

Evident

Innovating is working together. All our clients are reference clients. Ask them.

Effective

Turn conversations into conversions. We don’t stop by just giving an answer.

Conversational AI at Your Disposal

Create Your Own Conversations

With Conversational AI Cloud, you have everything you need within Conversational AI at your disposal. Our experts are here for you. Create your own intelligent conversations and keep optimising them based on AI suggestions.

High Safety & Security Standards

Looking for a safe and reliable partner? We've got you covered. All data is yours and stays yours. Compliant with the highest security standards, ISO 27001 and NEN 7510 certified. Manage access with different authorization and authentication options. We take security very seriously.

  1. Scalable

    Automate conversations across channels. Manage a large number of conversations and make customer service scalable.

  2. Cost-efficient

    Easy-to-use, no development needed. Content editors can create their own bots in the CMS. Low total cost of ownership.

  3. Future-proof

    Embrace new technologies. Implement Conversational User Interfaces, wherever you like. In web chat, WhatsApp, Voice, IVR and more.

Improve Your Customer Service with AI

The Power of AI in Customer Service

The Power of AI in Customer Service

Curious to see how AI can impact your customer service? From 24/7 availability to unlimited scalability, conversational AI promises several benefits that can revolutionise your current customer service solutions. Discover more in our guide.

Download the whitepaper

Packaging Conversational AI Cloud

Advanced

-

  • Automate customer journeys and answer general questions.

  • Automation

  • Analytics & Optimization

Pro

+ Advanced features

  • Personalise your interactions and handle complex customer requests.

  • Automation

  • Analytics & Optimization

  • Proactivity

  • Personalisation

  • Integrations & Customisation

Enterprise

+ Pro features

  • Gain ultimate control and protection with advanced security features.

  • Automation

  • Analytics & Optimization

  • Proactivity

  • Personalisation

  • Integrations & Customisation

  • Advanced Security

  • Premium Support

Get Started With Conversational AI Cloud

Find out how Conversational AI Cloud works and how our clients are getting results from it. Talk to one of our experts to see what Conversational AI can mean for your company. Or try it yourself.

Talk To an Expert

Related articles

What Is Conversational AI? A deep dive into modern chatbots

Jul 26, 2021 • Chatbots
Whether you know it or not, you've probably interacted with Conversational AI before — perhaps on your favourite brands’ website or in a chat conversation with a business. Today, we’ll break down conversational artificial intelligence, how it differs from traditional chatbots, and why every businesses should consider adopting it.

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The potential of machine learning is immense. For many years, we’ve been preparing for AI to take over from human interaction in live chat scenarios. In most cases though, the technology just isn’t there yet. What we do see, however, is that with the right combination of human empathy and understanding, combined with technological efficiency and scalability, we can find a valuable middle ground that improves both efficiency and customer experiences.

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When it comes to marketing, mobile leads the way. Customers can find products, compare them, and purchase in one seamless journey. Given the huge strides mobile has taken as a channel in the past 10 years, it may come as a surprise that many companies still organise their marketing, sales and support exactly the same way they did a decade ago.

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Legal Tech: What does it really mean for your firm?

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RPA, IPA and AI: what does it all mean for you?

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There’s probably not a single one of us who hasn’t, at one point or other, done the kind of mind-numbing, mundane task that’s made them think, “I wish there was a robot that could do this for me.”  Which is where RPA and IPA come in, freeing us from the drudgery of repetitive jobs to focus on the things that humans are really good at, such as empathy, creativity and ingenuity. 

Customer retention made simple

Apr 14, 2021 • Chatbots
Every company needs happy customers for customer retention and long-term survival. Outstanding customer service gives businesses a key competitive advantage which translates to long-term growth. However, the perception of ‘outstanding customer service’ has changed rapidly in the past decade. So how can your company adapt and stay ahead of the game?

Why 2021 Is the Year to Start With a Chatbot

Mar 30, 2021 • Chatbots
While chatbots have begun to gain traction in the past few years, they have in fact been around for some time. In 1966, Eliza - the first chatbot - made its debut, but it was only able to answer a few simple questions. Since, thanks to the advancement in technologies such as Artificial Intelligence (AI) and Natural Language Processing (NLP), chatbots are becoming smarter by the day. What's next?

The Role of Chatbots in a post-COVID world

Mar 17, 2021 • Chatbots
From single-purpose programmes that respond to common consumer queries, to advanced digital assistants that evolve as they process information, chatbots – or conversational agents – are becoming an increasingly popular way for businesses to deliver proactive and personalised services to their customers.
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