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Conversational AI Cloud

Go Beyond Chatbots With Conversational AI•

Deliver exceptional customer experience and self-service with our Conversational AI Cloud.

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One Solution. Endless AI Applications.

We make Conversational AI accessible. Easily build & launch your own intelligent conversations and Conversational User Interfaces. Chatbot, voicebot, knowledge base, virtual agent, or fully conversational website, it's easy with Conversational AI Cloud.

TRUSTED BY BRANDS WORLDWIDE

Easily Build Your Own Conversational Bots

Create an intelligent, personalised conversational bot without a single line of code. Design personalised conversations based on Q&As and dialogs to offer the best experience.

  1. Intuitive drag-and-drop CMS

  2. No coding required

  3. Implementation within 8 weeks

Empower Customers with Conversations

Customer expectations are rising rapidly. Let them decide how, when, and where they contact you. With your AI bot, you can offer a personalised interaction instantly.

  1. 24/7 Availability

  2. Personalised interactions via chat or voice

  3. On every channel, platform & device

conversational IVR

New to Our Family: Voicebots

Your customers enjoy the convenience of fast, personal, and easy service. Take your customer service to a whole new level with a voicebot. Supported by Conversational IVR, you can deliver great customer service experiences.

Automate phone conversations with Conversational IVR.

Customers can interact with the bot in a natural way using speech. A voicebot understands context and can reply in a human way.

Discover Voicebots

Why Conversational AI Cloud?

Easy-to-use

We simplify technology: the CMS is easy-to-use for everyone.

Experienced

Developing Chatbots since 2004, helping Tier-1 clients across the globe.

Exact

Continuous learning & improvement to provide the most accurate answer.

Evident

Innovating is working together. All our clients are reference clients. Ask them.

Effective

Turn conversations into conversions. We don’t stop by just giving an answer.

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Improve Continuously With AI Technologies

Intelligent, automated conversations will help improve customer engagement. Our AI technologies will learn from the input from end-users and other companies and will analyse conversational performance. Improve your conversations based on recommendations.

  1. Learn from your customers: understand context and intent

  2. Advanced NLP techniques, business rules & contextual data

  3. Analyse chatbot and voicebot performance to improve conversations

Types of Chatbots to Optimise Customer Service

FAQ

Automate answers to the more common questions your team may be asked
Returns & WISMO

Allow customers to easily find answers to order-related questions
Verification

Verify the identity of your customers simply and secure online information
Knowledge Base

Hold a vast amount of internal company information in one place for your team
Acquisition

Start a conversation with new visitors or share information with customers
integrations conversational AI cloud

Unlock More Value with Integrations

Integrate with other smart systems in your front- and backend to create a fully automated customer journey. Get even more possibilities and data to reach even better results.

  1. Connect with your database, e-commerce platform or other software

  2. Involve Payment solutions for Conversational Commerce

  3. Integrate with CM.com or other solutions for Marketing & Service

Conversational AI at Your Disposal

Create Your Own Conversations

With Conversational AI Cloud, you have everything you need within Conversational AI at your disposal. Our experts are here for you. Create your own intelligent conversations and keep optimising them based on AI suggestions.

High Safety & Security Standards

Looking for a safe and reliable partner? We've got you covered. All data is yours and stays yours. Compliant with the highest security standards, ISO 27001 and NEN 7510 certified. Manage access with different authorisation and authentication options. We take security very seriously.

  1. Scalable

    Automate conversations across channels. Manage a large number of conversations and make customer service scalable.

  2. Cost-efficient

    Easy-to-use, no development needed. Content editors can create their own bots in the CMS. Low total cost of ownership.

  3. Future-proof

    Embrace new technologies. Implement Conversational User Interfaces, wherever you like. In web chat, WhatsApp, Voice, IVR and more.

Voicebots

Voicebots, the Emerging Force in Customer Service

It’s safe to say the pressure is on to deliver timely and personalised customer experiences more than ever before. So could Voicebots, the next development in Conversational AI, address the challenge?

Download the guide
Conversational AI Cloud Brochure

Conversational AI Cloud Brochure

Want to find out more information about our Conversational AI Cloud? Download our brochure and discover how you can easily build AI chatbots, voicebots, knowledge bases and more. 

Download the brochure

Packaging Conversational AI Cloud

Advanced

-

  • Automate customer journeys and answer general questions.

  • Automation

  • Analytics & Optimisation

Pro

+ Advanced features

  • Personalise your interactions and handle complex customer requests.

  • Automation

  • Analytics & Optimisation

  • Proactivity

  • Personalisation

  • Integrations & Customisation

Enterprise

+ Pro features

  • Gain ultimate control and protection with advanced security features.

  • Automation

  • Analytics & Optimisation

  • Proactivity

  • Personalisation

  • Integrations & Customisation

  • Advanced Security

  • Premium Support

2021 Competitive Strategy Leadership Award

Frost & Sullivan

Frost & Sullivan

CM.com has earned Frost & Sullivan’s 2021 Competitive Strategy Leadership Award. A great recognition for our track record within the Conversational AI domain for groundbreaking product design and strong commitment to innovation.

Read more

Get Started With Conversational AI Cloud

Find out how Conversational AI Cloud works and how our clients are getting results from it. Talk to one of our experts to see what Conversational AI can mean for your company. Or try it yourself.

Talk to an expert

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