conversational-ai-cloud-icon
Conversational AI Cloud

Conversational Platform to Build AI Chatbots

One platform to automate conversations, work smarter and boost productivity, with no coding required.

conversational-ai-cloud hero medium

Automate Customer Contact in a Personal Way

Conversational AI Cloud makes it easy to build your own AI-powered chatbot, voicebot, virtual assistant, or internal knowledge base to automate your customer support. Watch the video to get a first impression of our conversational AI software or learn more about Conversational AI.

Watch the demo

How Conversational AI Helps Your Business Grow at Scale

Be there for your customers at any time and on any channel.

Automate conversations and create more valuable time for your team.

Make data-driven decisions based on customer activity.

Scale up without hiring staff to tackle the increasing volume of questions.

Provide fast, efficient responses and reduce waiting times.

TRUSTED BY BRANDS WORLDWIDE

BMW Group
vivid homes
missguided
crises control
radius
randstad
tui
ing

Anyone Can Build and Manage AI Chatbots

With Conversational AI Cloud, you can design and launch automated conversations without coding. You do not need your developers or external parties to deliver the best-automated customer service. With our platform, anyone can build and manage AI chatbots.

  1. Intuitive drag-and-drop AI chatbot builder

  2. No coding and development required

chatbot conversation cm.com

AI Chatbots That Put You in Control

Support your customers with the right answers when they need them. Monitor, correct and safeguard automated conversations to ensure accurate, high-quality outcomes for your customers. You're in control of the AI chatbot.

  1. Learn what customers are searching and asking for

  2. Analyse chatbot performance to improve conversations

  3. Multilingual content and support

Contact us
conversational IVR

Personalise Automated Conversations

Personalisation is critical when you're building a chatbot. Every customer is different, and every conversation should be a personal experience. Conversational AI Cloud helps you to understand your customers based on context and intent. You are ready to give your customers the best possible response: anywhere, anytime.

  1. Understand context and intent from customer

  2. Integrate with existing databases

  3. Content-based personalisation

Watch the demo

Safeguard Privacy and Data Security

Ensure safe and trustworthy automated conversations. Build AI chatbots complying with the latest standards, regulations, and best practices. Manage access with different authorisation and authentication options. Control safety and make sure your customer feels safe to contact you securely.

  1. ISO 27001 certified & GDPR compliant

  2. Role-based access control

  3. Safeguard conversation quality

Discover more

Start a Conversation With Conversational AI

We can tell you much more about Conversational AI Cloud. Why don't you give it a try by starting a conversation below?

integrations conversational AI cloud

Unlock More Value with Integrations

Integrate with other smart systems in your front- and backend to create a fully automated customer journey. Get even more possibilities and data to reach even better results.

  1. Connect with your database, e-commerce platform or other software

  2. Handover to live agent in any customer service software

Contact us

Why Conversational AI Cloud?

Reliable Support

Our professionals are here to help; let us help you get the most out of your chatbot.

Future Proof

Embrace technology with CM.com and implement the most popular channels.

Experienced

We've worked in the chatbot business since 2004; discover what we learned.

Across the Globe

We work with clients across the globe; reach out to discover more about our customers.

Want to see Conversational AI Cloud in action? Fill out the form to request a free demo from one of our experts.

Related articles

Education Technology
Nov 27, 2023 • Chatbots

How Generative AI supercharges your customer service

Meeting customers' expectations remains the biggest challenge in service. Speed, convenience, and accurate responses are critical to achieving this. With the power of Generative AI, customer questions can be identified, categorised, and resolved more quickly. Plus, your organisation is continuously fed with data to improve the entire customer journey.

facebook-chatbot-1
Oct 09, 2023 • Chatbots

Chatbots in action, part 3: Facebook Chatbots

In the real world, people use different environments to achieve different goals. They’ll go to brick-and-mortar shops to compare prices and competitors. Visit a showroom to experience products up close. Or schedule a meeting to see a live demo. But is that how it works in the digital world? Yes, it is. The digital world has various environments, too, from websites to messaging channels, social platforms and more.

instagram-chatbot
Oct 02, 2023 • Chatbots

Chatbots in action, part 2: Instagram Chatbots

Every channel where customers interact with a brand offers a different experience. Among the most distinctive is Instagram. Unlike other social media apps, Instagram users scrolling through posts often feel a deeply personal connection with the sources they follow: celebrities, favourite products, and subjects they’re passionate about. It’s a community built on trusting influential people.

chatbots-in-action
Sep 25, 2023 • Chatbots

Chatbots in action, part 1: WhatsApp Chatbots

Facebook. Instagram. TikTok. There’s a rainbow of social media channels available to customers today. Some are visual; some are about connecting with friends; others are more business-like. But if there’s a single channel that spans communication in all its varieties, it’s Meta-owned WhatsApp.

chatbot-customer-experience
Sep 18, 2023 • Chatbots

Omnichannel chatbots: create once, offer everywhere

Chatbots spent a decade-plus as a technological sideline: nestling at the corner of websites, roaming the odd FAQ, inviting people to click with a hopeful link. They weren’t a big part of the customer experience. But now – suddenly – they’re everywhere.

blog-image-chatbots-increase-sales-reduce-costs
Sep 04, 2023 • Chatbots

How AI chatbots can increase sales and reduce costs

With increased consumer and business choice comes increased pressure on sales teams. Now more than ever, it’s vital to ensure leads are qualified and every sales team member is maximising their chances of converting. Equally, cross-selling to existing customers and growing revenue per user is crucial to building incremental revenue. So how can you generate a large volume of leads, qualify them and ensure your team is only going after those leads most likely to convert?

blog-image-building-chatbot-experience
Aug 21, 2023 • Chatbots

How to build a great chatbot experience

Having a chatbot on your website or social channels is a good start. After all, it shows that you care about delivering a great experience to your customers, and you want them to be able to contact you in a way that’s convenient for them. However, if that chatbot doesn’t provide a great customer experience, it can instantly undo much of that goodwill. A chatbot is only as good as the answers it offers. Here are four key chatbot components you need to consider.

blog-image-chatbots-improve-customer-service
Aug 07, 2023 • Chatbots

How to use AI chatbots to improve customer service

Customer service teams face a vast range of challenges in their day-to-day. Customer expectations are higher than ever, and large volumes of repetitive queries can test their patience and create stress where there needn’t be any. That’s likely why the average customer service representative only stays in a job for 12 months.

customer service research about channels and phone
Jul 17, 2023 • Chatbots

What are the most effective customer service channels?

If you want to update your contact details, perhaps your address, at a particular company, you'll often send a message and wait for a reply. And you wait. And wait some more. You may feel annoyed. Or perhaps you'll try to get the job done via another channel. Annoying right? Have you considered your customers may face this situation when contacting your business? Or thought how easy it is for your customers to reach you via their preferred channel?

Is this region a better fit for you?
Go
close icon