We are pleased to announce the successful launch of our innovative Generative AI capabilities. This release represents the latest advancement in our ongoing AI investment efforts. Read all about our new integrated Generative AI features.Read the press release
With Conversational AI Cloud you can design and launch automated conversations without coding. You do not need your developers or external parties to deliver the best-automated customer service. With our platform, anyone can build and manage AI chatbots.
Intuitive drag-and-drop AI chatbot builder platform
No coding required
Everyone can design, build and maintain automated conversations
Understand your customers better and support them with answers when they need them. Monitor and safeguard automated conversations to ensure the right outcome for your customers, as well as their quality too. You're in control of the AI chatbot.
Learn what customers are searching and asking for
Analyze chatbot performance to improve conversations
Multilingual content and support
Personalization is key when you're building a chatbot. Every customer is different, and every conversation should be a personal experience. Conversational AI Cloud helps you to understand your customers based on context and intent. You are ready to provide your customers with the best possible response: anywhere, anytime!
Understand context and intent from customer
Integrate with existing databases
Ensure safe and trustworthy automated conversations. Build AI chatbots complying with the latest standards, regulations, and best practices. Manage access with different authorization and authentication options. Control safety and make sure your customer feels safe to contact you securely.
ISO 27001 certified & GDPR compliant
Role-based access control
Safeguard conversation quality
Be there for your customer whenever, wherever
Automate and create more valuable time for your team
Make smart decisions based on customer data gathered by your AI chatbot
Scale up without hiring extra staff to tackle the increasing volume of questions
Provide fast and efficient responses to customers and reduce waiting times
Integrate with other smart systems in your front- and backend to create a fully automated customer journey. Get even more possibilities and data to reach even better results.
Connect with your database, e-commerce platform or other software
Handover to live agent in any customer service software
Optimizing Online Customer Engagement
Read how insurer Onlia is disrupting the Canadian market with a fully digital proposition, including an AI chatbot in the app and on the website.
Sustainable Innovation to Conversational
Find out how Vattenfall is efficiently starting the green dialogue with chatbot Nina. Conversational AI Cloud helps Vattenfall reach its ambitions.
Improving the Customer Experience
DHL Parcel Benelux implements Conversational AI Cloud to improve customer experiences. With chatbot Tracy, they automate and digitize personal contact.
✅ Reliable Support
Our professionals are here to help so you get the most out of your chatbot
✅ Future Proof
Embrace technology with CM.com and implement the newest channels
We learned over the years and work in the chatbot business since 2004
✅ Across the Globe
We work with clients across the globe - join to learn and grow together
Want to see Conversational AI Cloud in action? Fill out the form to request a free demo given by one of our experts.
Select a region to show relevant information. This may change the language.