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Conversational AI.
Go Beyond Chatbots.

Deliver exceptional customer experience and self-service with our Conversational AI Cloud.

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One Solution. Endless AI Applications.

We make Conversational AI accessible. Easily build & launch your own intelligent conversations and Conversational User Interfaces. Chatbot, voicebot, knowledge base, virtual agent, or fully conversational website, it's easy with Conversational AI Cloud.

Trust our long-term clients

vattenfall
anwb
asr
missguided
eneco
onlia
aegon
randstad
tui
ing
congstar

Easily Build Your Own Conversational Bots

Create an intelligent, personalized conversational bot without a single line of code. Design personalized conversations based on Q&As and dialogs to offer the best experience.

  1. Intuitive drag-and-drop CMS

  2. No coding required

  3. Implementation within 8 weeks

Empower Customers with Conversations

Customer expectations are rising rapidly. Let them decide how, when, and where they contact you. With your AI bot, you can offer a personalized interaction instantly.

  1. 24/7 Availability

  2. Personalized interactions via chat or voice

  3. On every channel, platform & device

dialog builder conversational AI cloud

Improve Continuously With AI Technologies

Intelligent, automated conversations will help improve customer engagement. Our AI technologies will learn from the input from end-users and other companies and will analyze conversational performance. Improve your conversations based on recommendations.

  1. Learn from your customers: understand context and intent

  2. Advanced NLP techniques, business rules & contextual data

  3. Analyze chatbot and voicebot performance to improve conversations

integrations conversational AI cloud

Unlock More Value with Integrations

Integrate with other smart systems in your front- and backend to create a fully automated customer journey. Get even more possibilities and data to reach even better results.

  1. Connect with your database, e-commerce platform or other software

  2. Involve Payment solutions for Conversational Commerce

  3. Integrate with CM.com or other solutions for Marketing & Service

Why Conversational AI Cloud?

Easy-to-use

We simplify technology: the CMS is easy-to-use for everyone.

Experienced

In Chatbot Business since 2004, helping A-tier clients across the globe.

Exact

Continuous learning & improvement to provide the most accurate answer.

Evident

Innovating is working together. All our clients are reference clients. Ask them.

Effective

Turn conversations into conversions. We don’t stop by just giving an answer.

Free Paper: The Emerging Force in Customer Service

Voice Bots in Customer Service

Voice Bots in Customer Service

It’s safe to say the pressure is on to deliver timely, personalized and fulfilling customer service experiences more than ever before. In this paper we provide an introduction to the technology, their role in customer service, and the benefits they provide.

Download the Guide

Conversational AI at Your Disposal

Create Your Own Conversations

With Conversational AI Cloud, you have everything you need within Conversational AI at your disposal. Our experts are here for you. Create your own intelligent conversations and keep optimizing them based on AI suggestions.

High Safety & Security Standards

Looking for a safe and reliable partner? We've got you covered. All data is yours and stays yours. Compliant with the highest security standards, ISO 27001 and NEN 7510 certified. Manage access with different authorization and authentication options. We take security very seriously.

  1. Scalable

    Automate conversations across channels. Manage a large number of conversations and make customer service scalable.

  2. Cost-efficient

    Easy-to-use, no development needed. Content editors can create their own bots in the CMS. Low total cost of ownership.

  3. Future-proof

    Embrace new technologies. Implement Conversational User Interfaces, wherever you like. In web chat, WhatsApp, Voice, IVR and more.

How Other Brands Use Conversational AI Cloud

Be inspired by other brands and businesses. Find out how they improve their customer contact with Conversational AI.

Read how insurer Onlia is disrupting the Canadian market with a fully digital proposition, including an AI chatbot in the app and on the website.

Read more

Find out how Vattenfall is efficiently starting the green dialogue with chatbot Nina. Conversational AI Cloud helps Vattenfall reach its ambitions.

Read more

Packaging Conversational AI Cloud

Advanced


Automate your customer service and customer journeys, answer general questions and improve customer satisfaction.

Pro

+ Advanced package

Personalize your interactions and handle complex customers requests. Create an internal knowledge base, digitalize sales, and integrate with any system.

Enterprise

+ Advanced & Pro package

Unlock 24/7 dedicated support. Gain ultimate control and protection with advanced security features.

2021 Competitive Strategy Leadership Award

Frost & Sullivan

Frost & Sullivan

CM.com has earned Frost & Sullivan’s 2021 Competitive Strategy Leadership Award. A great recognition for our track record within the Conversational AI domain for groundbreaking product design and strong commitment to innovation.

Read the Full Report

Get Started With Conversational AI Cloud

Find out how Conversational AI Cloud works and how our clients are getting results from it. Talk to one of our experts to see what Conversational AI can mean for your company. Or try it yourself.

Talk To an Expert

Latest Articles

How to make flexibility the key to every successful marketing strategy

Sep 15, 2021 • Chatbots
It’s widely accepted that change is the only constant in the modern business environment (Forbes, 2017). If businesses don't build marketing strategies with built-in flexibility, they won’t be able to adapt to and respond to this change. You can have the best marketing strategy in the world, but if it doesn’t allow you to take advantage of an opportunity in almost real time, or change your messaging based on fluctuating market conditions, it won’t be successful for long. Changes in consumer behavior or new competitive offerings can make any good marketing strategy obsolete, but the ability to adapt allows businesses to respond to problems and seize new opportunities the moment they arise. Here is how modern communications platforms help businesses identify opportunities and respond with flexibility to give them a competitive advantage.

7 Tips to Improve Your eCommerce Customer Experience

Aug 18, 2021 • Chatbots
Today’s consumers want a convenient shopping experience with the ability to quickly and easily resolve issues — the faster, the better. In this blog, we share 7 ways to improve your customer service experience and retain more buyers.

Get Started with Interactive WhatsApp Messages

Aug 13, 2021 • Chatbots
Since WhatsApp Business launched a few years ago, it has quickly become one of the most popular choices for business communication. Because of this, WhatsApp has expanded its business tools and added interactive WhatsApp messages.

WhatsApp Chatbot: Best Practices

Aug 12, 2021 • Chatbots
Pretty sure that you’ve heard of chatbots before. The employee that never sleeps can be a very valuable tool for your customer service, with personalized user journeys and automation to really get the job done online. But did you know that chatbots can also be employed on WhatsApp?

How to Choose the Right Customer Service Software

Aug 10, 2021 • Chatbots
Your customer service approach can be a serious competitive advantage. Gartner claims that 80% of companies mainly compete on their customer experience. While Microsoft reports that 96% of consumers say that customer service is a huge factor in how loyal they are to a brand. How can you boost your customer satisfaction and retention rates with superior customer service? With the help of the right customer service software. Encompassing a huge variety of tech — customer service software refers to any tool used to monitor, organize, and address customer service inquiries. In this blog, we walk you through the benefits of customer service software and the factors to consider when choosing a tool for your team.

5 Tips to Build the Best Chatbot

Jul 09, 2021 • Chatbots
A growing number of companies are discovering the benefits of chatbots. Unfortunately, there are also a number of pitfalls, which may prevent your chatbot from providing the most optimal experience. With the tips in this article, you'll create a successful chatbot.

Beyond the Hype: Use Voicebots for Your Service

Jul 02, 2021 • Chatbots
Are voicebots the future of customer service? Many believe so. At the very least, you should consider it. We believe in an omnichannel future of customer service. Make sure you are reachable; on the channel your customer prefers. In this article, we'll show you why a voicebot can also improve your customer service.

Why 2021 Is the Year to Start With a Chatbot

Mar 10, 2021 • Chatbots
While chatbots have begun to gain traction in the past few years, they have in fact been around for some time. In 1966, Eliza - the first chatbot - made its debut, but it was only able to answer a few simple questions. Since, thanks to the advancement in technologies such as Artificial Intelligence (AI) and Natural Language Processing (NLP), chatbots are becoming smarter by the day. What's next?

17 Ways Business Messaging Enhances Your Customer Satisfaction

Jan 13, 2021 • Chatbots
The ease of communication between businesses and consumers weighs heavily on customer service. Emerging technologies offer numerous possibilities to start conversations with your customers. Conversational channels such as WhatsApp and Facebook Messenger are increasingly being used by companies to engage with customers. But how can you use these channels? To get you up to speed, we share some proven examples. Get inspired and enhance your customer experience today.
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