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Conversational AI Cloud

Automate Conversations and Ease Service Pressure

Design and deploy AI-powered chatbots across all channels efficiently with a single application - no coding needed.

Conversational AI Cloud engagement platform chatbot conversation

Empower Self-Service

Enable customers to resolve issues without speaking to a human agent

Provide 24/7 Support

Be available to customers no matter the time of day or night

Grow Without Costs

Scale your customer service support without additional operational costs

Easily Build Your Own Chatbot With AI

Set up and fuel your chatbot with accurate content in minutes. Conversational AI Cloud scans your website, PDFs and other knowledge sources to provide quick, accurate AI-generated answers without training, configuration or creating additional chatbot pathways.

Learn more about Generative AI >

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Deploy in Hours Not Weeks

Simply connect your website or knowledge sources and your chatbot is ready to go.

Customize to Your Tone of Voice

Personalize your chatbot to the tone of voice and style of your company.

Human Like Conversations

Create human-like conversations and move away from rigid chatbots with AI.

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Customizable Chatbots That Put You in Control

Customize your chatbot's responses and control dialogue flows with an easy-to-use drag-and-drop builder, enabling you to ensure accurate, high-quality conversations for your customers.

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Simply Drag-and-Drop

Design, launch and maintain automated conversations with ease.

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Integrate Existing Solutions

Utilize your existing technology stack with plug-and-play integrations.

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Control Your Answers

Monitor and safeguard through pre-build conversations to ensure the right responses.

Goodbye Siloed Solutions.
Hello Engagement Platform.

Conversational AI Cloud seamlessly integrates with our suite of service and marketing tools to create a unified experience for both your customers and team members. It effortlessly works with our Mobile Service Cloud, Customer Data Platform and more.

Here's What Our Customers Have To Say

Recognized - Accredited - Secured

Gartner
Juniper Research
Frost & Sullivan
Future Digital Awards
IDC
451 Research
GDPR
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Discover Why Service Agents Love our Platform

Leave your information and get instant access to our 10-minute demo video. In which we will show you:

  • The real product in action - not polished marketing visuals, but exactly how it works.

  • How our Engagement Platform can help you get better results.

  • Step-by-step explanations of key features and benefits.

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Get started with our Engagement Platform today and keep costs low, support teams happy, and customers satisfied.

Find Answers to Your Questions

What is Conversational AI?

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Conversational AI technology enables computers to engage in natural text conversations with customers, utilizing data, natural language processing, and machine learning to mimic human interactions. A prime example of Conversational AI in action is a chatbot facilitating instant, personalized responses to customer queries about products or services.

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What is an AI Chatbot?

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An AI chatbot is a computer program simulating human communication, widely employed in diverse online scenarios, from customer service to sales. Advances in technology have elevated chatbots from basic, rigid tools to sophisticated systems that engage users in a remarkably human-like manner.

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What is a Generative AI Chatbot?

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A Generative AI chatbot draws on input from websites, PDFs, knowledge centres and other knowledge sources to generate dynamic responses, eliminating recognition issues, ensuring a hassle-free conversational experience and preventing the need to predefine answers. Generative AI enables instant chatbot set-up and generates contextual answers based on the preferred tone of voice aligned with your brand.

What is a Voicebot?

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A voicebot, or 'Conversational IVR,' is an AI-driven conversational agent using natural language understanding and voice recognition (speech-to-text). It interprets human speech, responding in everyday language with the help of a text-to-speech engine. Beyond familiar AI assistants, like Alexa or Siri, conversational interactive voice response (IVR) is increasingly popular in customer service as a prevalent form of conversational AI.

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Latest Articles

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Apr 16, 2025 • AI

How to Build AI for the Future

You start with one agent, and before you know it, you will have an entire agentic workforce! Plan ahead and future-proof your AI endeavors with seamless integrations and monitored control.

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Mar 20, 2025 • AI

Chatting with the Near Future: AI's New Role in the Customer Experience

AI innovations in customer service are emerging more rapidly than ever before, especially with the latest addition of Agentic AI and it’s AI Agents. We spoke with Roel Jansen, our Head of Commerce of our Engagement Platform, on how these AI advancements are transforming customer interactions and enhancing the experience. With Roel's expertise and vision, discover the future of customer service and what it means for businesses today. Whether you're an AI enthusiast or just curious about the future, you won't want to miss these engaging insights!

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Mar 13, 2025 • AI

Agents of Change

A contemplation on CM.com in the era of AI Agents.

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How to Create AI Agents in Five Easy Steps

AI agents are your virtual helpers. Digital employees designed to perform specific tasks within an Agentic AI framework. What type of tasks? Pretty much anything you can think of: Analyzing data, writing emails, automating cancel or renewal processes, creating tickets, and so on and on and on. But how do you create these AI agents? Let us show you how.

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Agentic AI Agents: Helping You Get Things Done

Looking for a smart and capable employee that never sleeps? A little helper that can take over all your menial and repetitive tasks to make your life a little easier? One that will continuously learn and improve itself to keep assisting you the best it can? This may sound like a dream (and an unrealistic one at that), but it's much closer to reality than you might realize! Discover Agentic AI!

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Nov 11, 2024 • AI

Turning shoppers into loyal fans: how to retain customers post-Black Friday

Black Friday is a huge shopping event, drawing crowds of eager shoppers hunting for deals. But after the frenzy fades, the real challenge begins: turning one-time shoppers into loyal, repeat customers. Customer retention is vital for long-term success and post-Black Friday is the perfect time to build lasting relationships. So, how can your business retain customers post-Black Friday? In this blog, we’ll explore how to make it happen.

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Oct 14, 2024 • AI

The Art of Simplicity: Helping Your Customers Make Quick Decisions This Black Friday

Black Friday 2024 is just around the corner, bringing with it a great opportunity for retailers to maximize their sales. However, standing out in such a competitive event isn’t easy. Consumers expect attractive offers, fast deliveries, and top-notch customer support. In this article, we’ll show you how to simplify the purchasing process during Black Friday, optimizing everything from promotions to logistics and 24/7 customer service. Discover the best strategies to ensure a seamless experience and increase customer loyalty. Don’t fall behind this Black Friday!

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Jun 06, 2024 • AI

Unlock Communication Excellence With CPaaS

Diving deeper into CM.com's CPaaS approach in empowering business users to unlock Communication Excellence - a guest article by Quadrant Knowledge Solutions, a global advisory and consulting firm focused on helping clients in achieving business transformation goals with Strategic Business and Growth advisory services.

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Apr 22, 2024 • AI

Happy Clients, Happy Agents: the Platform Effect in Customer Service

As a member of the customer service team, you stand on the front lines of customer interaction every day. In a world where customers demand quick and personalized service, long wait times, impersonal responses, or worse, incorrect answers, can quickly drive a customer away. Your goal, however, is to connect customers with your organization and deliver the best answers and service possible. It’s incredibly satisfying to see a customer leave a conversation happier and eager to purchase your product. Your efforts can significantly enhance the customer experience, but you need the right tools to truly excel. Integrating these tools into a platform amplifies your capabilities and lets you experience the power of the platform effect.

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