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Oct 28, 2019 • CM.com

Platform updates: October 2019

Every day, over a hundred developers are working on improving the CM.com platform. In this update, we want to inform you about the latest changes made to improve your platform experience.

Oct 24, 2019 • Instant Messaging

This holiday season: the season of giving the best customer experience

The days become longer, and the night's shorter - that means summer and the holiday season is upon us. It also means Black Friday, Cyber Monday, Christmas and all the fun festivities surrounding it is just about here. For businesses in for example the retail or leisure and hospitality sector, this is one of the busiest times of the year. Have you prepared your business to give your customers the best customer experience possible during this festive season? In this blog post, you'll find relevant tips on how to do so.

Oct 21, 2019 • WhatsApp

CM.com and Mobitainment partner to deliver WhatsApp Business solutions

In today's mobile-first world, it's no surprise we are constantly on our phones and especially like engaging via text messaging. That is why many companies choose text-based USSD to facilitate mechanics for competition entries and performing surveys. Read more on the Mobitainment and CM partnership striving to improve WhatsApp Business Solutions here.

Oct 14, 2019 • Chatbots

CM partners with GotBot to improve customer experience over WhatsApp

Conversational Commerce platform CM.com has partnered with GotBot to connect clients to the official WhatsApp Business solution.

Sep 24, 2019 • Conversational Commerce

Conversational Commerce the main focus during CM Inspires

Conversational Commerce will shape the future. But what does it mean and what can you do with it? On Thursday, 19 September the annual edition of CM Inspires took place. Speakers from Albert Heijn to go, Fit For Free and The Tosti Club entered the stage and gave a glimpse of their innovative applications for an optimal customer journey.

Aug 26, 2019 • CM.com

Platform updates: August 2019

Every day, over a hundred developers are working on improving the CM.com platform. In this update, we want to inform you about the latest changes made to improve your platform experience.

Aug 23, 2019 • Instant Messaging

Time for something new, transforming the traditional contact center

Consider for a minute the last business you had to call for support. Did you have to jump through multiple IVR hoops to get to the right department, only having to repeat yourself before you finally got to the answer you were looking for?

Jul 19, 2019 • Instant Messaging

CPaaS eBook: The key to successful customer communication

Good customer experience leaves people feeling valued and appreciated. It minimizes friction on the path to purchase and maximizes efficiency. Happy customers buy more, they are more loyal and share their experiences with family and friends. That's exactly why good customer experience is everything, but it can't be achieved without effective and efficient communication. CPaaS is primarily focused on enriching customer communication channels - it contributes to a full customer experience, ensuring you can be in contact with your customers any time of the day, via the channel which is most convenient for them. But how is CPaaS growing in the world and how can businesses benefit from this rising real-time communication framework?

Jul 18, 2019 • Marketing

Customer Data Platform: Everything you need to know as a marketer

With a Customer Data Platform (CDP), you are one step ahead of your competitors. As a marketer, you have to respond quickly to the needs of your customers. In this article we explain what a Customer Data Platform is and how it benefits your business.

Jul 18, 2019 • SMS

The AA: Peace-of-mind roadside rescue via SMS and push

The Automobile Association of South Africa (AA) is a non-profit organisation that has been operating in South Africa since 1930. It provides a comprehensive range of products and services spanning on-the-road assistance services, travel products and services, technical and accreditation services, as well as a range of insurance products and services for its members and corporate customers.

Jul 17, 2019 • CM.com

Platform updates: July 2019

Every day, over a hundred developers are working on improving the CM.com platform. In this update, we want to inform you about the latest changes made to improve your platform experience.

Jul 10, 2019 • Customer Experience

The KLM Open: sell 50.000 tickets in 30 seconds

The 100th edition of the KLM Open golf tournament, also known as the Dutch Open will take place from 12 to 15 September 2019. With 50,000 expected visitors, ticket sales and entrance control should run as smoothly as possible. We talked about this with Demi Schreuder, Project Manager at TIG Sports, who has been organising the KLM Open for the past 16 years. With their innovative approach, nothing should stand in the way of a successful golf event.

Jun 24, 2019 • Instant Messaging

How to use the WhatsApp Business solution in Telecoms

In this series of sector-related tips for the WhatsApp Business API, we're diving into the possibilities of WhatsApp for the Telecoms sector. How can you benefit from the WhatsApp Business solution to reduce pressure on customer care while optimising the customer journey?

Jun 06, 2019 • CM.com

Platform updates: June 2019

Every day, over a hundred developers are working on improving the CM.com platform. In this update, we want to inform you about the latest changes made to improve your platform experience.

Jun 04, 2019 • WhatsApp

How to use the WhatsApp Business solution in: Travel & Hospitality

In this series of sector-related tips for the WhatsApp Business API, we're diving into the possibilities of WhatsApp for the Travel & Hospitality sector. How can you benefit from the WhatsApp Business solution to reduce pressure on customer care while optimising the customer journey?

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