Modern retail interactions happen on mobile phones

Be there at the precise moment your customers are ready to convert with our cutting-edge retail communication solutions. 

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retail-ecommerce industry
Industries Retail

Retail in numbers

3rd

The UK is the 3rd biggest e-commerce market in the world, behind China and the US (Statista).

63%

of online traffic to retailers and 53% of all retail sales happen via mobile devices (salecycle)

90%

of shoppers say that their experiences with mobile commerce could be better (oberlo)

60%

of millennials have used a chatbot and 70% reported a positive experience (Forbes)

Are you free to talk?

Your customers want to talk to you on their favourite channel. Make sure they can, by using CM.com's mobile messaging channels.

Speak to an expertConversational Channels

Retail segments CM.com serves

Electronics eCommerce

eCommerce

eCommerce is a competitive market. Make sure you understand your audience, to improve your marketing efforts. What is it your audience wants to achieve? Get healthier, enjoy good quality music, or stay up-to-date with the latest trends?

Fashion eCommerce

In-store

Stores compete for shoppers attention. To win the battle you need to meet shopper demands and connect both in-store and online interactions. Offer a customer experience that matches expectations and supports customers whether in-person or virtual. 

D2C eCommerce

D2C

Doing business directly with consumers means you will talk and sell directly to that audience. Control over service and sales channels requires a different approach. Be prepared to deliver a customer experience that sticks.

The Convers-AI-tional Nation Retail Report

The Convers-AI-tional Nation Retail Report

Customer service has a pivotal role in overall customer spending. But how are retail brands really performing? To delve deeper, we reviewed the UK’s top 25 retail brands when it comes to engagement.

Download the report

Less time on the everyday,
more time for the exceptional

Wouldn’t your team’s time be better spent creating meaningful moments with your customers rather than dealing with the everyday?

Once you begin to automate your processes, you give your team the gift of time. And when you give them the time to interact with customers in a meaningful way, great things can happen. 

Read the blog
Revolution Beauty

Revolution Beauty boosts team productivity by 50%

While Revolution Beauty's support team has always done a good job of serving customers, they knew that they could be more efficient.

With millions of fans, followers, and customers, the brand interacts with hundreds of people each day. This means constantly receiving messages and requests through its website, social media accounts, email, and more.

  1. 50% productivity boost compared to previous ticketing system

  2. Backlog of over 2,000 messages slashed in 14 days

  3. Service reps can now each handle 15 messages per hour

Read the case study
Missguided

Missguided decreases live contacts and costs by 14%

As Missguided began to experience tremendous growth, the main contact channels – live chat, email and social – became flooded. The answer was simple. A chatbot reduced the burden on customer service team and allowed them to focus on what really matters. 

  1. 80% of engagements now happen via a chatbot

  2. 14% reduction in contacts and the associated costs 

  3. 8 weeks to complete the project

Read the case study
The new retail consumer

The new retail consumer

How can your organisation face the myriad challenges of the retail market with confidence? In this guide we pinpoint key retail events and talk about the strategies and tactics you can employ.

Download the guide

Deliver personalised customer engagements

We'd love to help your business realise the power of conversational commerce. Click the link below to speak to our sales team and schedule a demo.

Talk to SalesOur customers

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