Modern retail interactions happen on mobile phones

Be there at the precise moment your customers are ready to convert with our cutting-edge retail communication solutions. 

retail-ecommerce industry
Industries next icon Retail


missguided logo
coca cola
czech speake logo
bmw group logo
elho logo

One platform for everything

With omnichannel marketing, chatbots and customer service all under one roof, you can do everything in one single dashboard. 

Automate customer service with retail chatbots

Wouldn’t your team’s time be better spent creating meaningful moments with your customers rather than dealing with the everyday?

Once you begin to automate your customer service processes, including Where's My Order (WISMO) requests and returns, with retail chatbots, you give your team the gift of time. And great things can happen when you provide them with the time to interact with customers meaningfully. 

Discover more
Revolution Beauty

Revolution Beauty boosts team productivity by 50%

While Revolution Beauty's support team has always done a good job of serving customers, they knew that they could be more efficient.

With millions of fans, followers, and customers, the brand interacts with hundreds of people each day. This means constantly receiving messages and requests through its website, social media accounts, email, and more.

  1. checkbox checked icon

    50% productivity boost compared to previous ticketing system

  2. checkbox checked icon

    Backlog of over 2,000 messages slashed in 14 days

  3. checkbox checked icon

    Service reps can now each handle 15 messages per hour

Read the case study

Missguided decreases live contacts and costs by 14%

As Missguided began to experience tremendous growth, the main contact channels – live chat, email and social – became flooded. The answer was simple. A chatbot reduced the burden on customer service team and allowed them to focus on what really matters. 

  1. checkbox checked icon

    80% of engagements now happen via a chatbot

  2. checkbox checked icon

    14% reduction in contacts and the associated costs 

  3. checkbox checked icon

    8 weeks to complete the project

Read the case study
Retail chatbots: automate customer service

Retail chatbots: automate customer service

Chatbots ensure retailers can provide effective customer service 24/7, help customers self-serve and get their answers faster. Visa versa, chatbots automate responses and reduce live contacts.

Download the report
The guide to personalisation in retail

The guide to personalisation in retail

90% of customers leave after a bad experience, but 86% are willing to pay a premium for a more personalised experience. So that makes personalisation a worthwhile ambition, but how do you achieve it?

Download the report

Deliver personalised customer engagements

We'd love to help your business realise the power of conversational commerce. Click the link below to speak to our sales team and schedule a demo.

Talk to SalesOur customers

Related articles

Is this region a better fit for you?
close icon