Modern retail interactions happen on mobile phones

Be there at the precise moment your customers are ready to convert with our cutting-edge retail communication solutions. 

retail-ecommerce industry
Industries next icon Retail

One platform for everything

With omnichannel marketing, chatbots and customer service all under one roof, you can do everything in one single dashboard. 


Automate customer service with retail chatbots

Wouldn’t your team’s time be better spent creating meaningful moments with your customers rather than dealing with the everyday?

Once you begin to automate your customer service processes, including Where's My Order (WISMO) requests and returns, with retail chatbots, you give your team the gift of time. And great things can happen when you provide them with the time to interact with customers meaningfully. 

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Revolution Beauty

Revolution Beauty boosts team productivity by 50%

While Revolution Beauty's support team has always done a good job of serving customers, they knew that they could be more efficient.

With millions of fans, followers, and customers, the brand interacts with hundreds of people each day. This means constantly receiving messages and requests through its website, social media accounts, email, and more.

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    50% productivity boost compared to previous ticketing system

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    Backlog of over 2,000 messages slashed in 14 days

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    Service reps can now each handle 15 messages per hour

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Missguided

Missguided decreases live contacts and costs by 14%

As Missguided began to experience tremendous growth, the main contact channels – live chat, email and social – became flooded. The answer was simple. A chatbot reduced the burden on customer service team and allowed them to focus on what really matters. 

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    80% of engagements now happen via a chatbot

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    14% reduction in contacts and the associated costs 

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    8 weeks to complete the project

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The new retail consumer

The new retail consumer

How can your organisation face the myriad challenges of the retail market with confidence? In this guide we pinpoint key retail events and talk about the strategies and tactics you can employ.

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The Convers-AI-tional Nation Retail Report

The Convers-AI-tional Nation Retail Report

Customer service has a pivotal role in overall customer spending. But how are retail brands really performing? To delve deeper, we reviewed the UK’s top 25 retail brands when it comes to engagement.

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Deliver personalised customer engagements

We'd love to help your business realise the power of conversational commerce. Click the link below to speak to our sales team and schedule a demo.

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