Retail
With omnichannel marketing, chatbots and customer service all under one roof, you can do everything in one single dashboard.
Unlock your customer data and automate your mobile marketing with a Customer Data Platform and personalised workflows.
Automate Where Is My Order (WISMO) and return requests with scripted chatbots, AI chatbots and voicebots.
Empower your agents to deliver exceptional customer support, on any channel, with all-in-one customer service software.
Wouldn’t your team’s time be better spent creating meaningful moments with your customers rather than dealing with the everyday?
Once you begin to automate your customer service processes, including Where's My Order (WISMO) requests and returns, with retail chatbots, you give your team the gift of time. And great things can happen when you provide them with the time to interact with customers meaningfully.
While Revolution Beauty's support team has always done a good job of serving customers, they knew that they could be more efficient.
With millions of fans, followers, and customers, the brand interacts with hundreds of people each day. This means constantly receiving messages and requests through its website, social media accounts, email, and more.
50% productivity boost compared to previous ticketing system
Backlog of over 2,000 messages slashed in 14 days
Service reps can now each handle 15 messages per hour
As Missguided began to experience tremendous growth, the main contact channels – live chat, email and social – became flooded. The answer was simple. A chatbot reduced the burden on customer service team and allowed them to focus on what really matters.
80% of engagements now happen via a chatbot
14% reduction in contacts and the associated costs
8 weeks to complete the project
Chatbots ensure retailers can provide effective customer service 24/7, help customers self-serve and get their answers faster. Visa versa, chatbots automate responses and reduce live contacts.
Download the report90% of customers leave after a bad experience, but 86% are willing to pay a premium for a more personalised experience. So that makes personalisation a worthwhile ambition, but how do you achieve it?
Download the reportWe'd love to help your business realise the power of conversational commerce. Click the link below to speak to our sales team and schedule a demo.
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