The UK is the 3rd biggest e-commerce market in the world, behind China and the US (Statista).
of online traffic to retailers and 53% of all retail sales happen via mobile devices (salecycle)
of shoppers feel uncomfortable in-store post-COVID (EY Future Consumer Index report)
of millennials have used a chatbot and 70% reported a positive experience (Forbes)
Your customers want to talk to you on their favourite channel. Make sure they can, by using CM.com's mobile messaging channels.
eCommerce is a competitive market. Make sure you understand your audience, to improve your marketing efforts. What is it your audience wants to achieve? Get healthier, enjoy good quality music, or stay up-to-date with the latest trends?
Stores compete for shoppers attention. To win the battle you need to meet shopper demands and connect both in-store and online interactions. Offer a customer experience that matches expectations and supports customers whether in-person or virtual.
Doing business directly with consumers means you will talk and sell directly to that audience. Control over service and sales channels requires a different approach. Be prepared to deliver a customer experience that sticks.
Keep your customers happy by letting the chatbot answer their enquiries quickly.
Tailor communications to your customer, where they are and their orders.
Customers can reach you easily, anytime, anywhere via their favourite channel.
Scale-up in peak seasons by automating elements of your customer contact.
Manage all conversations efficiently in one Omnichannel Inbox.
This infographic shows how you to optimise key retail dates with the right technology. Plan ahead and take full advantage of each and every one with customer service, marketing, and AI solutions.
Download the infographicWouldn’t your team’s time be better spent creating meaningful moments with your customers rather than dealing with the everyday?
Once you begin to automate, your processes, you give your team the gift of time. And when you give them the time to interact with customers in a meaningful way, great things can happen.
Mobile Service CloudWhile Revolution Beauty's support team has always done a good job of serving customers, they knew that they could be more efficient.
With millions of fans, followers, and customers, the brand interacts with hundreds of people each day. This means constantly receiving messages and requests through its website, social media accounts, email, and more.
50% productivity boost compared to previous ticketing system
Backlog of over 2,000 messages slashed in 14 days
Service reps can now each handle 15 messages per hour
As Missguided began to experience tremendous growth, the main contact channels – live chat, email and social – became flooded. The answer was simple. A chatbot reduced the burden on customer service team and allowed them to focus on what really matters.
80% of engagements now happen via a chatbot
14% reduction in contacts and the associated costs
8 weeks to complete the project
How can your organisation face the myriad challenges of the retail market with confidence? In this guide we pinpoint key retail events and talk about the strategies and tactics you can employ.
Download the guideOmnichannel customer engagement solution for businesses that want to start conversations with people, not profiles.
All-in-one customer service software to deliver superior experiences, engage customers, and increase customer happiness.
Deliver exceptional customer experience and self-service with our Conversational AI Cloud.
We'd love to help your business realise the power of conversational commerce. Click the link below to speak to our sales team and schedule a demo.
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