of today's consumers will buy more from a company after a very good customer experience.
of today's shoppers use multiple channels in their buying journey. Omnichannel eCommerce is here to stay.
of consumers will stop buying from brands that use poor personalization tactics.
of attribution data can be missed in analytics because of browsers with tracking prevention, ad blockers and cookie laws.
How do you stand out in the ever-changing world of shopping?
Watch the video to get an impression of what you can do with CM.com's solutions for retail and eCommerce.Read more in our blog
New innovative players and disruptive business models are emerging and reshaping the market, pressuring traditional retailers to respond.
Recognizing and acknowledging new trends and adapting strategies to them is crucial.
The number of eCommerce shops is rising. Making the environment extremely competitive and challenging for retailers to differentiate.
Differentiating can be done by stepping away from the transactional business model and embracing the relational.
Global tech giants are growing extremely and are reshaping the retail & eCommerce industry. At the same time, taking the online buying process to the proverbial ‘next level'.
YourSurprise is using Mobile Service Cloud to adapt service to the needs of its customers in 23 countries.
Together with MediaMarkt, we developed an identification flow based on what the customer always has in his pocket.
Mobile Service Cloud helps winparts improve. Not only customer service but also conversion.
Discover how best-in-class eCommerce personalization works – fitted to the customer journey as you know it.Download infographic
Customer service in eCommerce can help you stand out. If done right, it helps build trust and eventually boost conversions and order values. Empower your agents to offer the best service.
Today's customers want a seamless experience both online and offline. This is the main challenge for marketers and sales reps in Retail & eCommerce to solve. Discover how technology can help.
Technology should work for people, not against them. Streamlining your operational services will greatly improve the customer experience. And happy customers are returning customers.
Are retailers getting personalization right? CM.com surveyed nearly 10.000 consumers from all over the world on their expectations and experiences with personalized interactions.
Who likes to wait? Right, no one. That's why time is of the essence in customer service. In this research report, you'll discover how fast you need to be to live up to customer expectations.
Emotions affect how consumers interact with customer service. Discover what this means for your business in the report.
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