Retail & eCommerce

Up Your Game in Retail & eCommerce

Build effortless Retail & eCommerce customer experiences with conversational commerce.

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Industries Retail & eCommerce

Retail & eCommerce in Numbers

94%

of today's consumers will buy more from a company after a very good customer experience.

73%

of today's shoppers use multiple channels in their buying journey. Omnichannel eCommerce is here to stay.

63%

of consumers will stop buying from brands that use poor personalization tactics.

10% to 30%

of attribution data can be missed in analytics because of browsers with tracking prevention, ad blockers and cookie laws.

Trusted by leading brands

Make Every Conversation Count

How do you stand out in the ever-changing world of shopping?

Watch the video to get an impression of what you can do with CM.com's solutions for retail and eCommerce.

Read more in our blog

Elevate Your Retail & eCommerce Business With CM.com

Brick-and-Mortar Stores

Brick-and-Mortar Stores

New innovative players and disruptive business models are emerging and reshaping the market, pressuring traditional retailers to respond.

Recognizing and acknowledging new trends and adapting strategies to them is crucial. 

Pureplay eCommerce

Pureplay eCommerce

The number of eCommerce shops is rising. Making the environment extremely competitive and challenging for retailers to differentiate.

Differentiating can be done by stepping away from the transactional business model and embracing the relational.

Marketplaces and Platforms

Marketplaces and Platforms

Global tech giants are growing extremely and are reshaping the retail & eCommerce industry. At the same time, taking the online buying process to the proverbial ‘next level'.

retail ecommerce journey infographic

Infographic: Personalization in eCommerce

Discover how best-in-class eCommerce personalization works – fitted to the customer journey as you know it. 

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We Understand Your Challenges

Customer service in eCommerce can help you stand out. If done right, it helps build trust and eventually boost conversions and order values. Empower your agents to offer the best service. 

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Today's customers want a seamless experience both online and offline. This is the main challenge for marketers and sales reps in Retail & eCommerce to solve. Discover how technology can help.

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Technology should work for people, not against them. Streamlining your operational services will greatly improve the customer experience. And happy customers are returning customers. 

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WhatsApp Marketing Messages Infographic

WhatsApp Marketing Messages Infographic

Discover how to drive more conversions and engagement with the WhatsApp Business Platform along the Retail and E-commerce customer journey and improve your marketing performance.

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download whitepaper How to Grow Your Business With a Relational Approach

How to Grow Your Business

Are you already shifting to a relational business approach?

At CM.com we believe that the answer lies in changing the business-wide approach from transactional to a focus on building long-term customer relationships. 

Find Out How Now
7 Tips for Customer Service Success

7 Tips for Customer Service Success

How can you continue to meet your customers' expectations?

With these 7 tips for customer service in eCommerce, you can offer the best service. The checklist helps you to determine where you stand and what you can improve.

Download Whitepaper
The Digital Commerce Guide

The Digital Commerce Guide

Read about the key features to look for in a Payment Service Provider, the questions to ask when selecting one, and learn how the right payment partner can help deliver the ultimate checkout experience.

Get the Guide & Checklist

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