Retail & eCommerce
of today's consumers will buy more from a company after a very good customer experience.
of today's shoppers use multiple channels in their buying journey. Omnichannel eCommerce is here to stay.
of consumers will stop buying from brands that use poor personalization tactics.
of attribution data can be missed in analytics because of browsers with tracking prevention, ad blockers and cookie laws.
How do you stand out in the ever-changing world of shopping?
Watch the video to get an impression of what you can do with CM.com's solutions for retail and eCommerce.
Read more in our blogNew innovative players and disruptive business models are emerging and reshaping the market, pressuring traditional retailers to respond.
Recognizing and acknowledging new trends and adapting strategies to them is crucial.
The number of eCommerce shops is rising. Making the environment extremely competitive and challenging for retailers to differentiate.
Differentiating can be done by stepping away from the transactional business model and embracing the relational.
Global tech giants are growing extremely and are reshaping the retail & eCommerce industry. At the same time, taking the online buying process to the proverbial ‘next level'.
YourSurprise is using Mobile Service Cloud to adapt service to the needs of its customers in 23 countries.
Together with MediaMarkt, we developed an identification flow based on what the customer always has in his pocket.
Mobile Service Cloud helps winparts improve. Not only customer service but also conversion.
Discover how best-in-class eCommerce personalization works – fitted to the customer journey as you know it.
Download infographicCustomer service in eCommerce can help you stand out. If done right, it helps build trust and eventually boost conversions and order values. Empower your agents to offer the best service.
Today's customers want a seamless experience both online and offline. This is the main challenge for marketers and sales reps in Retail & eCommerce to solve. Discover how technology can help.
Technology should work for people, not against them. Streamlining your operational services will greatly improve the customer experience. And happy customers are returning customers.
Customer service in eCommerce can help you stand out. If done right, it helps build trust and eventually boost conversions and order values. Empower your agents to offer the best service.
Read moreToday's customers want a seamless experience both online and offline. This is the main challenge for marketers and sales reps in Retail & eCommerce to solve. Discover how technology can help.
Read moreTechnology should work for people, not against them. Streamlining your operational services will greatly improve the customer experience. And happy customers are returning customers.
Read moreDiscover how to drive more conversions and engagement with the WhatsApp Business Platform along the Retail and E-commerce customer journey and improve your marketing performance.
Read moreAre you already shifting to a relational business approach?
At CM.com we believe that the answer lies in changing the business-wide approach from transactional to a focus on building long-term customer relationships.
Find Out How NowHow can you continue to meet your customers' expectations?
With these 7 tips for customer service in eCommerce, you can offer the best service. The checklist helps you to determine where you stand and what you can improve.
Download WhitepaperRead about the key features to look for in a Payment Service Provider, the questions to ask when selecting one, and learn how the right payment partner can help deliver the ultimate checkout experience.
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Customer Service
