of today's shoppers use multiple channels in their buying journey. The gap between online and offline is narrowing. Omnichannel eCommerce is here to stay.
dollar is invested in Conversational AI to improve personalized customer service experiences in eCommerce to boost conversion rates.
people used Voice technology in 2020 to order a product or service. Voice technology is being embraced to take the next step in eCommerce sales.
Start building your conversational commerce strategy and get ahead of the competition.
Download our paper, including a free checklist to optimize your eCommerce Customer Service Strategy.Download the Guide
Fashion brands compete for shoppers attention. To win that battle you need to meet shopper demands.
Offer a customer experience that matches expectations and supports you in improving your eCommerce performance.
Consumer Electronics is a competitive market. Make sure you understand your audience, to improve your marketing efforts.
What is it your audience wants to achieve? Get healthier, enjoy good quality music, or stay up-to-date with the latest trends? Use this!
Doing business directly with consumers means you will talk and sell directly to that audience.
Control over service and sales channels requires a different approach. Be prepared to deliver a customer experience that sticks.
With Conversational Commerce you provide beautiful customer service and commerce experiences on any channel.
Enable your customers to fulfill the complete customer journey within a conversation. Whether they have a question or want to order a product: everything is possible.
Turn every conversation into a conversion.
Let your eCommerce business stand out with the solutions and channels CM.com offers.Discover Our Solutions
Centralpoint is using Mobile Service Cloud to be available for their customers - there where their customers want to reach them.
As Missguided experienced tremendous growth, the main contact channels (live chat, e-mail & social channels) became flooded.
Together with MediaMarkt, we developed an identification flow based on what the customer always has in his pocket.
''Be where your customers are and deliver the service experience they expect.''
Watch the video and learn how Centralpoint leverages Mobile Service Cloud to meet their customer demands.Mobile Service Cloud
Select a region to show relevant information. This may change the language.
Is this region a better fit for you?