Contact Help
Contact Register

WhatsApp Business Solution.

Start the conversation on WhatsApp and provide world class mobile customer experiences on this popular messaging channel.

Get started in 3 steps Contact us on WhatsApp

Experience the Power of WhatsApp

For Medium and Large Enterprises

Efficient Communication

The WhatsApp Business Solution is a valuable and powerful tool for high quality conversations to enhance the customer service and improve your business results.

Rich Conversations

WhatsApp is one the most popular messaging channels on the planet allowing you to talk to customers in real-time and have relevant and rich conversations.

Secured Messaging Channel

As WhatsApp Business Solution provider we provide a cloud based solution to securely host WhatsApp data. Our officially supported API is GDPR compliant and secured with end-to-end encryption.

Reach More Than 2 Billion People Worldwide

WhatsApp opens up a world of opportunities to provide world class customer service and minimize the friction in the buying and customer journey.

With the WhatsApp Business Solution you can connect with your customers globally on their favorite messaging channel. Provide a seamless customer experience with rich content and the variety of features WhatsApp for Business has to offer.

  1. 1 billion people use WhatsApp every day

  2. 65 billion WhatsApp messages are sent per day

  3. 195 minutes is the average time spent on WhatsApp per week

Get started in 3 steps
Example of WhatsApp Business

How Our Customers Use WhatsApp Business

We've teamed up with some of our customers to share their success stories. Read how businesses, across various industries, successfully use WhatsApp for Business for better service and support.

Versatile Features for All Business Messaging

Media

Send images, videos, audios, documents to complete processes faster.

Location

Share location information in real-time to enhance delivery experiences.

Contacts

Use the contact array to send contact information to your users.

User Verification

Securely protect customer accounts with two factor authentication.

Enrich Your Customer Service & Support

WhatsApp allows you to amplify your communication with rich content like pictures, videos, locations, and more.

With your business WhatsApp account you can set-up quick replies, indicate opening hours, show your address and link to your website. If your customers are not ready to make a purchase, they can get in touch with you to find that extra bit of information and support needed.

Use the WhatsApp messaging app for:

  1. Alerts: Updates, changes or reminders, alert when it matters

  2. Notifications: Reminders of deliveries, orders, and appointments

  3. Customer Support: Talk with your customers and deliver support

whatsapp

WhatsApp for Business - Conversational Bundle Pricing *

Pick the Bundle That Fits Your Needs

Monthly Active Users (unique customers) Price **

Up to 500

€ 99 / month

Up to 1000

€ 149 / month

Up to 2500

€ 249 / month

Up to 5000

€ 349 / month

Up to 10000

€ 499 / month

> 10000

Contact us for Custom Pricing

* One-time onboarding fee of €499 applies

** Excluding Cost per Templated Message
Start with WhatsApp API To Mobile Service Cloud

Get Started in 3 Easy Steps

Available via Web-based App and API

Create an Account on CM.com

Register for free on our platform to get started with the WhatsApp Business Solution. Existing customers can simply log in to their account to kick-start the process.

Request Access

Once logged in, head to "Channels" and request access via the WhatsApp icon. To start testing right away, set up our WhatsApp sandbox. We keep you informed throughout the on-boarding process.

Use WhatsApp for Customer Service

Once approved you can start sending messages with WhatsApp. Use the Mobile Service Cloud or the WhatsApp API to provide great customer support via WhatsApp.

Access WhatsApp via API or WebApp

✔️ Mobile Service Cloud to easily manage your conversations: Receive incoming support queries or start a conversation with your customers on WhatsApp. Manage all your messaging channels together in one easy to manage dashboard and provide the best customer experience.

To the Mobile Service Cloud > 




✔️ Simple Integration via API: Our Business Messaging API combines multiple communication channels into a single platform, providing you with a high-volume and two-way customer engagement solution.

To the API docs > 

whatsapp qr cm.com

Use a Chatbot to Automate Your Conversations

Reduce pressure on your customer care team by automating repetitive tasks. Let our chatbots handle the recurring jobs so your agents can focus on the conversations that really matter. Hand over the conversation to a customer care agent if the conversation becomes too complex. This way, you can still be of real value to your customers. 

  1. Available on WhatsApp and any other channel and device

  2. Easy to build and manage without programming

  3. Guaranteed results

More about Chatbots
chatbot whatsapp

Companies Using the WhatsApp Business API

Can Chat With Customers in Two Ways:

Customer Care Window

Respond to customer-initiated conversations over WhatsApp for free within 24 hours of the first message being sent. Enable your contact center agents to send session and template messages.

Rich Message Templates

Collect opt-ins from your customers so you can initiate the conversation with rich message templates. Send alerts and notifications which can be sent both in and outside the 24 hour window.

Grow Your Business with WhatsApp

Do you want to reach your customers on their preferred mobile channel? Choose CM.com as your official WhatsApp Business Solution provider and easily manage all your conversations with de Mobile Service Cloud. Start the conversation on WhatsApp and provide a world class mobile customer experience.

Get started with WhatsApp Contact us on WhatsApp

Related articles

17 Ways Business Messaging Enhances Your Customer Satisfaction

Jan 13, 2021 • WhatsApp
The ease of communication between businesses and consumers weighs heavily on customer service. Emerging technologies offer numerous possibilities to start conversations with your customers. Conversational channels such as WhatsApp and Facebook Messenger are increasingly being used by companies to engage with customers. But how can you use these channels? To get you up to speed, we share some proven examples. Get inspired and enhance your customer experience today.

WhatsApp Business Policy Update - New Opportunities

Jan 04, 2021 • WhatsApp
WhatsApp Business will be of value for your business if it’s treated as a valuable communication channel. Therefore, you will need to follow the WhatsApp Business Policy, so we ensure that all communication that runs through WhatsApp, is of relevance for the receiver: your customers. Discover what the new policy means for you.

9 Mobile Marketing Mistakes to Avoid in 2021

Dec 30, 2020 • WhatsApp
It’s no secret anymore, consumers expect to be able to engage with brands on their mobile devices. For brands, it is the best channel to reach your customers and to drive sales. While not every business needs a mobile app to meet consumer demand, every business needs a smart mobile marketing strategy. We’ll take you through the mobile marketing errors that shouldn’t be made in 2021.

How to Start With WhatsApp Business Interactive Buttons

Nov 04, 2020 • WhatsApp
We have been waiting for the button feature since the launch of the WhatsApp Business API and this is the first step to start using them! WhatsApp released the Interactive Button Templates which provides you as a company with the opportunity to add buttons for quick replies or call to actions. Buttons are key to create a frictionless customer journey and we will explain to you why they are so important and how you can use this new feature.

Successful Starting Points for WhatsApp

Aug 24, 2020 • WhatsApp
Great, you are going to start with WhatsApp for Business! Now, you have access to the enormous pool of more than 2 billion users. But, how will you reach and engage your audience on WhatsApp. You will need to create a starting point for your (potential) customers to start reaching out to you on WhatsApp. This Blog will explain multiple clever options you have and which starting points can be used for which scenario.

Introducing Whatsapp Sandbox: 3 Easy Ways to Start Testing and Developing Right Away!

Aug 21, 2020 • WhatsApp
Do you want to start testing and developing your WhatsApp Business solution and flow without waiting for your WhatsApp Business Account to be approved? This is now possible with our WhatsApp sandbox testing environment.

Send Rich WhatsApp Message Templates with Campaigns

Jul 23, 2020 • WhatsApp
Now, you can easily send out Rich WhatsApp notifications with our Campaigns tool. We empower you to send out (rich content) WhatsApp Templates Messages within a few clicks in bulk. Campaigns is the easiest way to push highly relevant and personalised messages quickly and easily to your audience.

WhatsApp Updates Opt-in and Quality rating policy

Jun 26, 2020 • WhatsApp
On July 9th WhatsApp will update their opt-in policy and will improve the quality rating. A valuable update which enables you to maintain the high level of service you provide through the favorite channel of your customer.

How to use WhatsApp Business – 3 creative tips with customer use cases

Jan 27, 2020 • WhatsApp
WhatsApp Business offers great opportunities for brands to increase their reach and visibility. This popular messaging channel empowers businesses to create extraordinary value for customers and improve brand engagement. The question, however, is how exactly this is achieved?
CM.com
Global
Select your region
+31 (0) 76 572 70 00
CM.com is a GSMA Member

Is this region a better fit for you?

Go