WhatsApp Business API

Send notifications with our officially supported API
for WhatsApp Business or provide support with our
Customer Contact tool.

Get started in 3 steps Contact us on WhatsApp

High quality communication

The WhatsApp Business Solution is a valuable and powerful channel for high quality communication for service and sales purposes.

Extra powerful features

Use the WhatsApp Business Solution to be as relevant as possible for your audience. You can easily enrich the channel by adding features like quick replies and chat bots.

Secured channel

As WhatsApp Business Solution provider we host your data in our in-house data centers. Our officialy supported API is GDPR compliant and secured with WhatsApp's end-to-end encryption.

WhatsApp is indispensable to the customer journey. From getting to know your company and its services, to coming back with a question about the tenth product they bought from you, customers turn to messaging in every step of the buying process.

WhatsApp opens up a world of opportunities to grow revenue, reduce pressure on customer service and minimise friction on the path towards the purchase of products and services.

Alerts: Updates, changes or reminders - alert when it matters.
Notifications: Reminders of deliveries, orders, and appointments.
Customer Support: Support customers with two-way conversations.

Get started in 3 steps

How our customers use WhatsApp Business

The WhatsApp Business Solution allows you to amplify your communication. If your customers are not ready to make a purchase, they can get in touch with you to find that extra bit of information and support needed.

Read how our customers across industries successfully use the WhatsApp Business Solution.

Media

Send images, videos, audios, documents to complete processes faster.

Location

Share location information in real-time to enhance delivery experiences.

Contacts

Use the contact array to send contact information to your users.

User Verification

Securely protect customer accounts with two factor authentication.

Chatbots

Build a chatbot to assist users with getting FAQs answered faster.

€99

Monthly subscription

ESSENTIALS

First business profile free
-
10 Message Templates
5,000 Monthly Messages*
Online Support (working hours)
*Above 5k Messages €0.02

€299

Monthly subscription

BUSINESS

First business profile free
Add additional profiles
100 Message Templates
50,000 Monthly Messages*
24/7 Online and Phone Support
*Above 50k Messages €0.012

Custom

High Volume

ENTERPRISE

First business profile free
Add additional profiles
Unlimited Templates
More than 50,000 Monthly Messages*
Dedicated 24/7 VIP Support & Service
*Above 50k Messages we provide a custom price

Contact for custom prices

Get started in 3 steps

Contact our experts

Create an account on CM.com

Register for free on our platform to get started with the WhatsApp Business Solution. Existing customers can simply log in to their account to kick-start the process.

Request access

Once logged in, you will find "Channels" on your dashboard - request access via the WhatsApp icon. We'll keep you informed throughout the on-boarding process.

WhatsApp for customer service

Once approved you can start sending messages with WhatsApp. Use our Contact Center tool or the WhatsApp API to provide customer support via WhatsApp

✔️ One Contact Center tool for all your conversations: Receive incoming support queries or start a conversation with your customers on WhatsApp from a single platform and manage all your messaging channels together in one easy to manage inbox.

Our Customer Contact tool >

✔️ Simple Integration via API: Our Business Messaging API combines multiple communication channels into a single platform, providing you with a high-volume and two-way customer engagement solution.

To the API docs >

✔️ Customer Care Window: Whenever your customer contacts or replies to you, a customer care window is opened. You are not limited to the pre-approved Message Templates, though Message Templates are possible as well.

✔️ Rich Message Templates: If you want to reach out to your customer first – once you have received an opt-in from them to do so - you can make use of rich templates, which can include images, documents and text.

Access to all popular messaging channels

From WhatsApp & Apple Business Chat to SMS and Viber, combine them in one interface or choose the channels your customers prefer most. Make customer service easy for you, and your customers.

All Messaging Channels

Automatic channel fallback

We guarantee the delivery of your message. If there is no internet connection available or your recipient doesn't have WhatsApp installed, we can automatically fall back to SMS.

Global reach with local presence

With over 20+ years of experience developing communications technology, our 18 offices across the world represent over ten thousand CM.com customers, globally.