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WhatsApp Business

Improve Your Customers Experience on WhatsApp

Start the conversation on WhatsApp and provide world-class mobile customer experiences on this popular messaging channel.

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Experience the Power of WhatsApp

For Medium and Large Enterprises

Efficient Communication

The WhatsApp Business Solution is a valuable and powerful tool for high quality conversations to enhance the customer service and improve your business results.

Rich Conversations

WhatsApp is one of the most popular messaging channels on the planet allowing you to talk to customers in real-time and have relevant and rich conversations.

Secured Messaging Channel

As a WhatsApp Business Solution provider, we securely host WhatsApp data. Our API is GDPR compliant and secured with end-to-end encryption.

WhatsApp Marketing Messages

Send Marketing Messages With WhatsApp Business Platform

Discover how to create additional value for the customer, utilize re-engagement messages, drive more conversions & engagement, and increase sales.

Download the Infographic

Trusted by brands worldwide

Example of WhatsApp Business

Reach More Than 2 Billion People Worldwide

WhatsApp opens up a world of opportunities to provide world-class customer service and minimize the friction in the buying and customer journey.

With the WhatsApp Business Solution, you can connect with your customers globally on their favorite messaging channel.

  1. 2 billion people use WhatsApp (Statista)

  2. 100 billion WhatsApp messages are sent per day (Backlinko)

  3. WhatsApp is used in over 180 countries (WhatsApp)

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WhatsApp Business API - The New Way to Reach Your Customers

whatsapp-business-guide

WhatsApp Business Solution Guide

In this guide you will find everything there is to know about WhatsApp Business API. You'll learn why WhatsApp Business Solution is the way to grow your business by delivering an exceptional customer experience.

Download Guide

Versatile Features for All Business Messaging

Media

Send images, videos, audios, documents to complete processes faster.

Location

Share location information in real-time to enhance delivery experiences.

Contacts

Use the contact array to send contact information to your users.

User Verification

Securely protect customer accounts with two factor authentication.

whatsapp messages

Enrich Your Customer Service & Support

WhatsApp allows you to amplify your communication with rich content like pictures, videos, locations, and more.

With your business WhatsApp account you can set-up quick replies, indicate opening hours, show your address, and link to your website.

If your customers are not ready to make a purchase, they can get in touch with you to find that extra bit of information and support needed.

Use WhatsApp for alerts, notifications, and customer support.

scripted chatbot coffee flow

Automate Conversations With a Chatbot

Reduce pressure on your customer care team by automating repetitive tasks. Let our chatbots handle the recurring jobs so your agents can focus on the conversations that really matter. Hand over the conversation to a customer care agent if the conversation becomes too complex. This way, you can still be of real value to your customers. 

Discover our Scripted Chatbot yourself and order your favorite cup of coffee at the CM.com coffee corner. Add +31 97008101016 to your contacts list and send a message saying ˝Hi˝ over WhatsApp or scan the QR code.

Learn more about Chatbots

Businesses Using the WhatsApp Business API

Chat With Customers in Two Ways:

Customer Care Window

Respond to customer-initiated conversations over WhatsApp for free within 24 hours of the first message being sent. Enable your contact center agents to send session and template messages.

Rich Message Templates

Collect opt-ins from your customers so you can initiate the conversation with rich message templates. Send alerts and notifications which can be sent both in and outside the 24 hour window.

Get Access to WhatsApp for Business via Our API or Software

Business Messaging API

Business Messaging API

Integrate directly with our Business Messaging API and connect to your customers on their preferred channels. Our API combines multiple communication channels into a single platform. Get access to high volume two-way messaging and global reach capabilities.

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mobile marketing cloud

Mobile Marketing Cloud

Mobile Marketing Cloud unifies existing data points into 360˚ customer profiles. It's the only solution that includes all mobile messaging channels like WhatsApp, empowering you to create personalized omnichannel experiences that increase customer engagement.

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mobile service cloud

Mobile Service Cloud

Want to provide customer service via WhatsApp? With Mobile Service Cloud, you can interact with your customers via any channel - all in one easy-to-use inbox. Provide a consistent experience across channels.

Read more

Start Testing WhatsApp Business

Register on our platform to get started with the WhatsApp Business Solution. Request access via the WhatsApp icon and set up the WhatsApp sandbox to start testing right away.

Test WhatsApp Business

Pick the Pricing Bundle that Fits Your Needs

From € 99

per month

Monthly Active Users
  • Counts the number of unique users you engaged with messages in a calendar month

  • Best option for multiple messages to a limited set of users

  • Use Cases: newsletters, daily updates

From € 89

per month

Conversations
  • Counts the amount of 24-hours window messages to a unique user

  • Best option for chats with customers with a clear start and end point

  • Use Cases: customer support, Q&A, conversational bots

From € 59

per month

Messages
  • Counts all inbound and outbound messages to applicable channels

  • Best option for single messages with limited responses

  • Use Cases: notifications, reminders, marketing

Communication Channel Advisor

Discover your customers favorite communication channels.

Check Channel Advisor

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