The WhatsApp Business Solution is a valuable and powerful tool for high volume business to customer communication and contact centers with multiple agents to provide customer support.
With the WhatsApp Business Solution, you benefit from built-in features like quick replies and chat bots. Amplify your communication with pictures, videos, locations, opening hours, and more.
We are a verified WhatsApp Business provider and host your data in our in-house data centers. Our officialy supported API is GDPR compliant and secured with WhatsApp's end-to-end encryption.
WhatsApp is indispensable to the customer journey. From getting to know your company and its services, to coming back with a question about the tenth product they bought from you, customers turn to messaging in every step of the buying process.
WhatsApp opens up a world of opportunities to grow revenue, reduce pressure on customer service and minimise friction on the path towards the purchase of products and services.
Alerts: Updates, changes or reminders - alert when it matters.
Notifications: Reminders of deliveries, orders, and appointments.
Customer Support: Support customers with two-way conversations.
The WhatsApp Business Solution allows you to amplify your communication. If your customers are not ready to make a purchase, they can get in touch with you to find that extra bit of information and support needed.
Read how our customers across industries successfully use the WhatsApp Business Solution.
MBOwebshop.nl chooses WhatsApp as customer support channel: "If young people are your target group, you have to communicate through the channel they use"
Cash Crusaders was looking for the simplest form of communication with customers which led them to the WhatsApp Business solution via CM.com.
No more fear of missing out. The visitors of Dept Festival received program updates on their mobile phone via WhatsApp so they wouldn't miss a thing.
Send images, videos, audios, documents to complete processes faster.
Share location information in real-time to enhance delivery experiences.
Use the contact array to send contact information to your users.
Securely protect customer accounts with two factor authentication.
Build a chatbot to assist users with getting FAQs answered faster.
Register for free on our platform to get started with the WhatsApp Business Solution. Existing customers can simply log in to their account to kick-start the process.
Once logged in, you will find "Channels" on your dashboard - request access via the WhatsApp icon. We'll keep you informed throughout the on-boarding process.
✔️ One Contact Center tool for all your conversations: Receive incoming support queries or start a conversation with your customers on WhatsApp from a single platform and manage all your messaging channels together in one easy to manage inbox.
✔️ Simple Integration via API: Our Business Messaging API combines multiple communication channels into a single platform, providing you with a high-volume and two-way customer engagement solution.
✔️ Customer Care Window: Whenever your customer contacts or replies to you, a customer care window is opened. You are not limited to the pre-approved Message Templates, though Message Templates are possible as well.
✔️ Rich Message Templates: If you want to reach out to your customer first – once you have received an opt-in from them to do so - you can make use of rich templates, which can include images, documents and text.
From WhatsApp & Apple Business Chat to SMS and Viber, combine them in one interface or choose the channels your customers prefer most. Make customer service easy for you, and your customers.All Messaging Channels
We guarantee the delivery of your message. If there is no internet connection available or your recipient doesn't have WhatsApp installed, we can automatically fall back to SMS.
With over 20+ years of experience developing communications technology, our 18 offices across the world represent over ten thousand CM.com customers, globally.
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