WhatsApp Business Solution.

Start the conversation on WhatsApp and provide world class mobile customer experiences on this popular messaging channel.

Get started in 3 steps Contact us on WhatsApp

Efficient Communication

The WhatsApp Business Solution is a valuable and powerful tool for high quality conversations to enhance the customer service and improve your business results.

Rich Conversations

WhatsApp is one the most popular messaging channels on the planet allowing you to talk to customers in real-time and have relevant and rich conversations.

Secured Messaging Channel

As WhatsApp Business Solution provider, we securely host WhatsApp data. Our officially supported API is GDPR compliant and secured with end-to-end encryption.

WhatsApp opens up a world of opportunities to provide world-class customer service and minimize the friction in the buying and customer journey.

With the WhatsApp Business Solution, you can connect with your customers globally on their favorite messaging channel.

1 billion people use WhatsApp every day
65 billion WhatsApp messages are sent per day
195 minutes is the average time spent on WhatsApp per week

Get started in 3 steps

Media

Send images, videos, audios, documents to complete processes faster.

Location

Share location information in real-time to enhance delivery experiences.

Contacts

Use the contact array to send contact information to your users.

User Verification

Securely protect customer accounts with two factor authentication.

WhatsApp allows you to amplify your communication with rich content like pictures, videos, locations, and more.

With your business WhatsApp account you can set-up quick replies, indicate opening hours, show your address, and link to your website.

If your customers are not ready to make a purchase, they can get in touch with you to find that extra bit of information and support needed.

Use WhatsApp for alerts, notifications, and customer support.

Reduce pressure on your customer care team by automating repetitive tasks. Let our chatbots handle the recurring jobs so your agents can focus on the conversations that really matter. Hand over the conversation to a customer care agent if the conversation becomes too complex. This way, you can still be of real value to your customers.

Discover our Scripted Chatbot yourself and order your favorite cup of coffee at the CM.com coffee corner. Add +31 97008101016 to your contacts list and send a message saying ˝Hi˝ over WhatsApp or scan the QR code.

Learn more about our Chatbots

Create an Account on CM.com

Register for free on our platform to get started with the WhatsApp Business Solution. Existing customers can simply log in to their account to kick-start the process.

Request Access

Once logged in, head to "Channels" and request access via the WhatsApp icon. To start testing right away, set up our WhatsApp sandbox.

Use WhatsApp for Customer Service

Once approved you can start sending messages with WhatsApp. Use our cloud software or the WhatsApp API to provide great customer support via WhatsApp.

Get Access to WhatsApp for Business via Our API or Software

Business Messaging API

Integrate directly with our Business Messaging API and connect to your customers on their preferred channels. Our API combines multiple communication channels into a single platform. Get access to high volume two-way messaging and global reach capabilities.

Mobile Marketing Cloud

Mobile Marketing Cloud unifies existing data points into 360˚ customer profiles. It's the only solution that includes all mobile messaging channels like WhatsApp, empowering you to create personalized omnichannel experiences that increase customer engagement.

Mobile Service Cloud

One solution with everything you need to provide a seamless customer experience, anytime, anywhere. Interact with your customers through their preferred channel via one Omnichannel Inbox, or automate your conversations with a chatbot. For a five-star service.

Monthly Active Users (unique customers)	Price **
Up to 500	€ 99 / month
Up to 1000	€ 149 / month
Up to 2500	€ 249 / month
Up to 5000	€ 349 / month
Up to 10000	€ 499 / month
> 10000	Contact us for Custom Pricing
* One-time onboarding fee of €499 applies
** Excluding Cost per Templated Message

Customer Care Window

Respond to customer-initiated conversations over WhatsApp for free within 24 hours of the first message being sent. Enable your contact center agents to send session and template messages.

Rich Message Templates

Collect opt-ins from your customers so you can initiate the conversation with rich message templates. Send alerts and notifications which can be sent both in and outside the 24 hour window.