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WhatsApp Business Solution.

Start the conversation on WhatsApp and provide world class mobile customer experiences on this popular messaging channel.

Get started in 3 stepsContact us on WhatsApp

Experience the Power of WhatsApp

For Medium and Large Enterprises

Efficient Communication

The WhatsApp Business Solution is a valuable and powerful tool for high quality conversations to enhance the customer service and improve your business results.

Rich Conversations

WhatsApp is one of the most popular messaging channels on the planet allowing you to talk to customers in real-time and have relevant and rich conversations.

Secured Messaging Channel

As a WhatsApp Business Solution provider, we securely host WhatsApp data. Our API is GDPR compliant and secured with end-to-end encryption.

Trusted by brands worldwide

radius
dept
cash crusaders
mbo webshop
inholland
tu eindhoven
hellopaisa
Example of WhatsApp Business

Reach More Than 2 Billion People Worldwide

WhatsApp opens up a world of opportunities to provide world-class customer service and minimize the friction in the buying and customer journey.

With the WhatsApp Business Solution, you can connect with your customers globally on their favorite messaging channel.

  1. 2 billion people use WhatsApp (Statista)

  2. 100 billion WhatsApp messages are sent per day (Backlinko)

  3. WhatsApp is used in over 180 countries (WhatsApp)

Get started in 3 steps

WhatsApp Business API - The New Way to Reach Your Customers

whatsapp-business-guide

WhatsApp Business Solution Guide

In this guide you will find everything there is to know about WhatsApp Business API. You'll learn why WhatsApp Business Solution is the way to grow your business by delivering an exceptional customer experience.

Download Guide

Versatile Features for All Business Messaging

Media

Send images, videos, audios, documents to complete processes faster.

Location

Share location information in real-time to enhance delivery experiences.

Contacts

Use the contact array to send contact information to your users.

User Verification

Securely protect customer accounts with two factor authentication.

whatsapp messages

Enrich Your Customer Service & Support

WhatsApp allows you to amplify your communication with rich content like pictures, videos, locations, and more.

With your business WhatsApp account you can set-up quick replies, indicate opening hours, show your address, and link to your website.

If your customers are not ready to make a purchase, they can get in touch with you to find that extra bit of information and support needed.

Use WhatsApp for alerts, notifications, and customer support.

scripted chatbot coffee flow

Automate Conversations With a Chatbot

Reduce pressure on your customer care team by automating repetitive tasks. Let our chatbots handle the recurring jobs so your agents can focus on the conversations that really matter. Hand over the conversation to a customer care agent if the conversation becomes too complex. This way, you can still be of real value to your customers. 

Discover our Scripted Chatbot yourself and order your favorite cup of coffee at the CM.com coffee corner. Add +31 97008101016 to your contacts list and send a message saying ˝Hi˝ over WhatsApp or scan the QR code.

Learn more about Chatbots

Get Started in 3 Easy Steps

Create an Account on CM.com

Register for free on our platform to get started with the WhatsApp Business Solution. Existing customers can simply log in to their account to kick-start the process.

Request Access

Once logged in, head to "Channels" and request access via the WhatsApp icon. To start testing right away, set up our WhatsApp sandbox.

Use WhatsApp for Customer Service

Once approved you can start sending messages with WhatsApp. Use our cloud software or the WhatsApp Business API to provide great customer support via WhatsApp.

Get Access to WhatsApp for Business via Our API or Software

Business Messaging API

Business Messaging API

Integrate directly with our Business Messaging API and connect to your customers on their preferred channels. Our API combines multiple communication channels into a single platform. Get access to high volume two-way messaging and global reach capabilities.

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mobile marketing cloud

Mobile Marketing Cloud

Mobile Marketing Cloud unifies existing data points into 360˚ customer profiles. It's the only solution that includes all mobile messaging channels like WhatsApp, empowering you to create personalized omnichannel experiences that increase customer engagement.

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mobile service cloud

Mobile Service Cloud

One solution with everything you need to provide a seamless customer experience, anytime, anywhere. Interact with your customers through their preferred channel via one Omnichannel Inbox, or automate your conversations with a chatbot. For a five-star service.

Read more

WhatsApp Business Solution - Conversational Bundle Pricing *

Pick the Bundle That Fits Your Needs

* One-time onboarding fee of €499 applies

** Excluding Cost per Templated Message
Monthly Active Users (unique customers) Price **
Monthly Active Users (unique customers) Price **

Up to 500

€ 99 / month

Up to 1000

€ 149 / month

Up to 2500

€ 249 / month

Up to 5000

€ 349 / month

Up to 10000

€ 499 / month

> 10000

Contact us for Custom Pricing

* One-time onboarding fee of €499 applies

** Excluding Cost per Templated Message

Companies Using the WhatsApp Business API

Can Chat With Customers in Two Ways:

Customer Care Window

Respond to customer-initiated conversations over WhatsApp for free within 24 hours of the first message being sent. Enable your contact center agents to send session and template messages.

Rich Message Templates

Collect opt-ins from your customers so you can initiate the conversation with rich message templates. Send alerts and notifications which can be sent both in and outside the 24 hour window.

Grow Your Business with WhatsApp

Do you want to reach your customers on their preferred mobile channel? Choose CM.com as your WhatsApp Business Solution provider and easily manage all your conversations with the Mobile Service Cloud. Start the conversation on WhatsApp and provide a world-class mobile customer experience.

Get started with WhatsAppContact us on WhatsApp

Latest Articles

WhatsApp QR Code Ideas to Build a Healthy Contact List

Sep 21, 2021 • WhatsApp
When it comes to creating the path of least resistance, today’s technology has it in the bag. Much of the reason for this is because it’s just so difficult to gain and keep customers in this enormously competitive business world. Therefore, making every experience that they have with us a seamless and pleasurable one is pretty important.

Wave Goodbye To Queuing And Crowded Bars At Your Events With Mobile Order

Sep 17, 2021 • WhatsApp
Whether it’s a football match, music festival, or classical concert, there’s nothing more annoying than standing at a crowded bar, fighting to get the barkeeper’s attention for a drink while you miss big chunks of the event. After all, it’s the reason you’re there in the first place. So how do we solve this? Let’s start by looking at something almost all visitors take to events with them: a smartphone. It is already widely used for e-ticketing, so why not also for ordering food and drinks, too? This is where CM.com’s Mobile Order product comes in. The exciting thing is that reducing queuing time isn’t the only benefit this technology can bring events organizers. Let’s take a closer look…

How to make flexibility the key to every successful marketing strategy

Sep 15, 2021 • WhatsApp
It’s widely accepted that change is the only constant in the modern business environment (Forbes, 2017). If businesses don't build marketing strategies with built-in flexibility, they won’t be able to adapt to and respond to this change. You can have the best marketing strategy in the world, but if it doesn’t allow you to take advantage of an opportunity in almost real time, or change your messaging based on fluctuating market conditions, it won’t be successful for long. Changes in consumer behavior or new competitive offerings can make any good marketing strategy obsolete, but the ability to adapt allows businesses to respond to problems and seize new opportunities the moment they arise. Here is how modern communications platforms help businesses identify opportunities and respond with flexibility to give them a competitive advantage.

New in Mobile Marketing Cloud: free-form WhatsApp messaging

Aug 30, 2021 • WhatsApp
WhatsApp is one of the most popular mobile messaging channels for businesses to engage with their audience. However, WhatsApp requires that business-initiated messages are templated and pre-registered, with the exception of messages sent as a reply to a user-initiated message. In this article, we'll take a closer look at the possibilities of user-initated messages (free-form messages).

Get Started with Interactive WhatsApp Messages

Aug 13, 2021 • WhatsApp
Since WhatsApp Business launched a few years ago, it has quickly become one of the most popular choices for business communication. Because of this, WhatsApp has expanded its business tools and added interactive WhatsApp messages.

WhatsApp Chatbot: Best Practices

Aug 12, 2021 • WhatsApp
Pretty sure that you’ve heard of chatbots before. The employee that never sleeps can be a very valuable tool for your customer service, with personalized user journeys and automation to really get the job done online. But did you know that chatbots can also be employed on WhatsApp?

WhatsApp for Business: The New Way to Engage with Your Customers

Jul 20, 2021 • WhatsApp
The popularity of WhatsApp as a mobile messaging app is steadily growing and with good reason. With 2 billion active daily users sending 65 billion messages every day, in 180 countries and 60 languages, it’s no surprise that Facebook (the developers behind WhatsApp) expanded their platform to include a business application: WhatsApp Business.

WhatsApp Business: More Types of Proactive Messages Now Available

Jul 14, 2021 • WhatsApp
Have you heard? WhatsApp allows more types of proactive messages to its services and that’s awesome news for your business! It means that you will be able to serve your customers more information they choose to receive.

Platform Updates: March 2021

Mar 24, 2021 • WhatsApp
Every day, over a hundred developers are working on improving the CM.com platform. In this update, we want to inform you about the latest changes made to improve your platform experience.
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