WhatsApp Business API
Send notifications with our officially supported API
for WhatsApp Business or provide support with our
Customer Contact tool.
Get started in 3 steps
Contact us on WhatsApp
Experience the power of the WhatsApp Business Solution
For large and enterprise business
Scalability
The WhatsApp Business Solution is a valuable and powerful tool for high volume business to customer communication and contact centers with multiple agents to provide customer support.
Extra built-in features
With the WhatsApp Business Solution, you benefit from built-in features like quick replies and chat bots. Amplify your communication with pictures, videos, locations, opening hours, and more.
Data Protection
We are a verified WhatsApp Business provider and host your data in our in-house data centers. Our officialy supported API is GDPR compliant and secured with WhatsApp's end-to-end encryption.
Reach 2 billion people in over 180 countries
WhatsApp is indispensable to the customer journey. From getting to know your company and its services, to coming back with a question about the tenth product they bought from you, customers turn to messaging in every step of the buying process.
WhatsApp opens up a world of opportunities to grow revenue, reduce pressure on customer service and minimise friction on the path towards the purchase of products and services.
-
Alerts: Updates, changes or reminders - alert when it matters.
-
Notifications: Reminders of deliveries, orders, and appointments.
-
Customer Support: Support customers with two-way conversations.
How our customers use WhatsApp Business
The WhatsApp Business Solution allows you to amplify your communication. If your customers are not ready to make a purchase, they can get in touch with you to find that extra bit of information and support needed.
Read how our customers across industries successfully use the WhatsApp Business Solution.
MBOwebshop.nl chooses WhatsApp as customer support channel: "If young people are your target group, you have to communicate through the channel they use"
Cash Crusaders was looking for the simplest form of communication with customers which led them to the WhatsApp Business solution via CM.com.
No more fear of missing out. The visitors of Dept Festival received program updates on their mobile phone via WhatsApp so they wouldn't miss a thing.
Real-time Notifications and Support via Chatbot or Agents
Media
Send images, videos, audios, documents to complete processes faster.
Location
Share location information in real-time to enhance delivery experiences.
Contacts
Use the contact array to send contact information to your users.
User Verification
Securely protect customer accounts with two factor authentication.
Chatbots
Build a chatbot to assist users with getting FAQs answered faster.
Choose the price plan for your business
Whether you're a start-up or a big business talking to thousands of WhatsApp users around the world. Pick the plan that fits your needs and get the most out of WhatsApp.
Need more than 10 profiles? Need more than 150.000 monthly messages? Contact us for custom pricing.
Get started nowESSENTIALS
Monthly subscription- ✔ First business profile free
- -
- ✔ 10 Message Templates
- ✔ 5,000 Monthly Messages *
- ✔ Online Support (working hours)
- * Above 5k Messages €0.02
BUSINESS
Monthly subscription- ✔ First business profile free
- ✔ €99 p.m. per extra profile
- ✔ 100 Message Templates
- ✔ 50,000 Monthly Messages *
- ✔ 24/7 Online and Phone Support
- * Above 50k Messages €0.012
ENTERPRISE
Monthly subscription- ✔ First business profile free
- ✔ €99 p.m. per extra profile
- ✔ Unlimited Message Templates
- ✔ 50,000 Monthly Messages *
- ✔ Dedicated 24/7 VIP Support
- * Above 50k Messages €0.009
Get started in 3 easy steps
Create an account on CM.com
Register for free on our platform to get started with the WhatsApp Business Solution. Existing customers can simply log in to their account to kick-start the process.
Request access
Once logged in, you will find "Channels" on your dashboard - request access via the WhatsApp icon. We'll keep you informed throughout the on-boarding process.
WhatsApp for customer service
Once approved you can start sending messages with WhatsApp. Use our Contact Center tool or the WhatsApp API to provide customer support via WhatsApp
Connect to WhatsApp via our platform or your own
✔️ One Contact Center tool for all your conversations: Receive incoming support queries or start a conversation with your customers on WhatsApp from a single platform and manage all your messaging channels together in one easy to manage inbox.
✔️ Simple Integration via API: Our Business Messaging API combines multiple communication channels into a single platform, providing you with a high-volume and two-way customer engagement solution.
How to communicate with your customers on WhatsApp?
✔️ Customer Care Window: Whenever your customer contacts or replies to you, a customer care window is opened. You are not limited to the pre-approved Message Templates, though Message Templates are possible as well.
✔️ Rich Message Templates: If you want to reach out to your customer first – once you have received an opt-in from them to do so - you can make use of rich templates, which can include images, documents and text.
Use CM.com as your WhatsApp Business Solution Provider
#1 platform for Mobile Communication
Access to all popular messaging channels
From WhatsApp & Apple Business Chat to SMS and Viber, combine them in one interface or choose the channels your customers prefer most. Make customer service easy for you, and your customers.
All Messaging ChannelsAutomatic channel fallback
We guarantee the delivery of your message. If there is no internet connection available or your recipient doesn't have WhatsApp installed, we can automatically fall back to SMS.
Global reach with local presence
With over 20+ years of experience developing communications technology, our 18 offices across the world represent over ten thousand CM.com customers, globally.
Start with the WhatsApp Business Solution today
By creating a presence on WhatsApp, you can connect and build personal relationships with your customers. By choosing CM.com as your official WhatsApp Business Solution Provider, you can connect to WhatsApp Business and all other popular messaging channels.
Get started with WhatsApp Contact us on WhatsApp
Select Your Region
Select a region to show relevant information.
This may change the language.
Can't find your region?
Is this region a better fit for you?
Select Your Region
