Contact

Latest blog articles

Customer Experience Mobile Marketing Cloud Mobile Service Cloud Conversational AI Chatbots

Sep 30, 2022 • Marketing

Pages: how we supercharge SMS

Build visually engaging mobile landing pages from a simple text message.

Sep 28, 2022 • Conversational AI

How to Design and Customise Your Website Chatbot With No Code

Chatbots can be a gold mine, but businesses often think implementing one can take up a lot of resources. Don’t worry; there’s no need to hassle your developers. You can now design and implement a no-code chatbot on your website. In this article, you’ll find out why you’d want a chatbot and how it can look on your website.

Sep 26, 2022 • Conversational Commerce

3 Ways of Enhancing CX With Conversational Commerce

See the chat apps that customers have on their phones? They aren’t just apps for socializing with others. Establish your brand presence on them and provide a phenomenal customer experience (CX), and they can be your gateways to generating more customer goodwill and sales.

Sep 26, 2022 • Chatbots

A Detailed Guide to Using a WhatsApp Chatbot for Business

Businesses across all sectors are starting to see the mind-bending value of one of the most promising digital trends in recent history: chatbots. Specifically WhatsApp chatbots. We'll dive into some of the reasons you should take notice of the potent business trend that is WhatsApp chatbots.

Sep 21, 2022 • SMS

How to Improve Your Delivery Service With SMS Notifications

If you're active in today's transport and or delivery business, you'll face new challenges to keep your customers happy on a daily basis. Customers expect fast and flexible, and sometimes even same-day, delivery. Time is money, costs need to be cut, and regaining control of the delivery process will significantly benefit your business. SMS can make a difference.

Sep 21, 2022 • Sign

How to Easily Create an Electronic Signature in 5 Steps With Sign

Research suggests that many individuals continue to believe that creating an e-signature is a complicated process. This means that many of them stick with the status quo - using traditional “wet” signatures even though they are associated with higher costs, lower productivity levels, and a more harmful impact on the environment.

Sep 16, 2022 • Chatbots

Hybridising Live Chat With a Chatbot

If your customer service strategy doesn’t include live chat, you could be missing out on a big boost to customer satisfaction scores. Live chat offers short waiting times and the ability for customers to get on with their day while your team solves their issues. However, it can be a burden for your customer service team as a large proportion of their time is often spent dealing with repetitive questions that are easily answered but time-consuming to resolve.

Sep 15, 2022 • Mobile Service Cloud

5 Tech Stack Essentials for Improving Customer Service in 2023

Are your customer service tools lacking the features your team needs to do its best work? And have you lost customers as a result? If so, your customer support tech stack might need an upgrade in 2023.

Sep 07, 2022 • Messaging

Why Engagement on the Right Communication Channels Is Key

Today’s consumers expect simplicity and convenience when communicating with a business. That means easy engagement and reachability.

Sep 05, 2022 • WhatsApp

How the Logistics Industry Can Benefit From the WhatsApp Business Solution

In this series of sector-related tips for the WhatsApp Business API, we're diving into the possibilities of WhatsApp for the Logistics sector. How can you benefit from the WhatsApp Business solution to reduce pressure on customer care while optimising the customer journey?

Sep 02, 2022 • Mobile Marketing Cloud

9 Top Marketing Use Cases for Voice Campaigns

What's more impactful than a personal, spoken message? The human voice is one of the most powerful ways to convey information to your customers, supporters, and employees. But how can you do it at scale? Voice campaigns enable you to reach people effectively, boosting engagement and reach while controlling costs.

Aug 31, 2022 • Conversational AI

How To Meet Customer Demand On The Move

Today’s transport operators face a fresh set of challenges. Sharing data between different parts of the organisation. Keeping customers happy across a multitude of channels. And leveraging technology to answer customer expectations—which can be summed up as “get it right, right here, right now”. These aren’t simple issues.

Email Marketing: 5 Winning Email Campaign Strategies For Growth

What methods do you know for reaching and engaging your customers? Bulk SMS, WhatsApp, social channels, email marketing - the list is long and pretty exciting. Yes, today’s businesses have the world at their fingertips and can use communication methods that simply weren’t available back in the day.

Aug 29, 2022 • Chatbots

Remote Customer Service Made Simple

Remote working has been a hot topic in South Africa for some time. The COVID-19 pandemic may have kick-started the home working revolution, but the quality of life benefits of remote working has often been pondered by forward-thinking management. With many teams still working at least semi-remotely, it’s more important than ever to consider how teams communicate to enable them to work effectively outside the office environment.

Aug 28, 2022 • Chatbots

Take Flight! 3 Reasons to Use a FAQ Chatbot in Your Agency

Tentatively at first, but with increasing urgency and excitement, we watched the world of travel open up in 2022. Undoubtedly, the travel and leisure industry suffered a significant beating over the past two years. However, smart travel companies are turning their attention to ways to differentiate themselves and emerge as battle-scarred market leaders, ready to support the impending surge of travellers.

Is this region a better fit for you?

Go

WhatsApp

Scan & chat

Scan the code with your mobile phone to start chatting or use WhatsApp Web