Contact Help
Contact Try now

Solutions for Optimised Customer Interaction.

Create ultimate customer experiences with our Software and API Solutions. Empower your Marketing, Sales and Customer Service.

Talk to an expert

Software and API solutions

Mobile Marketing Cloud

Mobile Marketing Cloud

Omnichannel customer engagement solution for businesses that want to start conversations with people, not profiles.

Read more
Mobile Service Cloud

Mobile Service Cloud

All-in-one customer service software to deliver superior experiences, engage customers, and increase customer happiness.

Read more
Communications Platform

Communications Platform

Connect once, communicate forever. Easy and cost-effective messaging and voice solutions to reach your audience.

Read more

Start the Conversation With Your Customers

Discover all the solutions available for your business in one platform. Respond to the customers' need for real-time and personal contact with businesses, and automate and personalise all customer interactions through their favourite mobile channels.

Mobile Marketing Cloud

CM.com's Mobile Marketing Cloud is an omnichannel customer engagement solution that enables you to create marketing automation campaigns throughout the entire customer journey. From real-time notifications to nurturing flows, start cross-channel engagement that keeps them coming back for more.

  1. Unlock your customer data with our Customer Data Platform

  2. Create real-time smart segments

  3. Build omnichannel marketing campaigns with integrated tools

  4. Automate your customer journeys with workflows

Find out more
mobile marketing cloud

Mobile Service Cloud

One solution with everything you need to provide a seamless customer experience, anytime, anywhere. Interact with your customers through their preferred channel via one Omnichannel Inbox, or automate your conversations with a chatbot.

  1. Communicate via all channels in one inbox

  2. Collaborate with internal & external teams

  3. Integrate software and tools of your choice

  4. Automate conversations with a chatbot

Find Out More
Mobile Service Cloud

Communications Platform

Embrace personal, easy, and cost-effective solutions to deliver your message to your target audience. From SMS, WhatsApp, Apple Business Chat, Viber, and Voice, start delivering via your customers' preferred channels.

  1. Send and receive SMS messages worldwide

  2. Make, receive and automate your business calls

  3. Communicate on all Conversational Channels

Find out more
Communications Platform

Outperform Expectations

We help any business grow and improve its interaction with customers. Talk to one of our experts for more information.

Talk to an expertDiscover all products

Latest Articles

What Customers Want from Conversational Marketing

Jun 03, 2021 • Conversational Commerce
Conversational marketing is less of a business strategy and more of a way of treating your most valuable asset: your customers. It removes obstacles between the customer and business and replaces them with the power of real-time communication. Read on to find out more!

Future-Proof Your Business with Conversational Commerce

Mar 30, 2021 • Conversational Commerce
Conversational Commerce is the convergence between messaging apps and commerce. Messaging apps such as Facebook Messenger, WhatsApp Business, WeChat, Viber, and native apps like RCS (Android) and Apple Business Chat (iOS) will fulfil a significant commercial role in your customer communications.

9 mobile marketing mistakes to avoid in 2021

Jan 12, 2021 • Conversational Commerce
It’s no secret anymore, consumers expect to be able to engage with brands on their mobile devices. For brands, it is the best channel to reach your customers and to drive sales. While not every business needs a mobile app to meet consumer demand, every business needs a smart mobile marketing strategy. We’ll take you through the mobile marketing errors that shouldn’t be made in 2021.

The 10 biggest challenges facing today's customer service manager

Dec 17, 2020 • Conversational Commerce
Customer service has changed and improved enormously over the years. Until a few years ago, companies could only be reached by phone, e-mail or face-to-face. Fortunately, the rapid digitization of our society has contributed to better accessibility of both companies and customers. However, customers' expectations have also changed a lot in recent times . Managing these expectations is sometimes challenging and frustrating. We investigated: what are the ten biggest challenges for today's customer service manager?

How conversational commerce can optimise your entire mobile customer journey?

Nov 25, 2020 • Conversational Commerce
The way in which consumers interact with companies changes quickly. Consumers who are interested in your product or service prefer to interact in real-time through their favourite communication channel. That conversation is likely to take place on mobile devices and through just one channel. For companies, it’s important that they adapt their way of interacting with consumers to meet customers’ needs.

Conversational Commerce, the trend shaping the future of business

Sep 21, 2020 • Conversational Commerce
While ‘Conversational Commerce’ is no new concept, the phenomenon is gaining momentum, driving innovation, and customer experience in an ever-changing eCommerce landscape. The way today’s consumers choose to communicate with brands is fundamentally shifting. Gone are the days of infuriating calls, jumping through multiple hoops to get to the right department, and confusing out-of-date websites – customers now expect to be able to engage in seamless, conversational experiences with businesses, similar to how they communicate with their friends and family.

Podcast Interview: The importance of chatbots and AI in an uncertain future

Aug 06, 2020 • Conversational Commerce
Chatbots, or conversational agents, are becoming increasingly popular the world over; largely due to advancements in AI, machine learning, and natural language processing. Today’s chatbots are smarter, more responsive, and undeniably critical to industries such as eCommerce, Insurance, and Banking.

How to improve customer communication with omnichannel conversations

Jun 03, 2020 • Conversational Commerce
Effective communication fosters trust and builds relationships, playing an essential role in both personal and professional life. By offering helpful feedback and encouraging open-mindedness, effective communication contributes to the success of any business, regardless of sector and size.

CM Inspires: Innovation in Messaging

Jan 23, 2020 • Conversational Commerce
It’s January 22nd, 2020. Time for a new edition of CM Inspires, hosted at the CM.com Campus. With a full house, people were ready to hear all about the latest messaging innovations. Which just so happens to be the title of this edition. And from an exclusive seat at the back of the room, I’m now sharing the highlights of CM Inspires with whoever could not make it to Campus.
CM.com
English (SA)
Select your region
+27 (21) 180 2560
CM.com is a GSMA Member CM Is a WASPA Member

Is this region a better fit for you?

Go