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Mobile Marketing Cloud

Omnichannel customer engagement solution for businesses that want to start conversations with people, not profiles.

Mobile Service Cloud

All-in-one customer service software to deliver superior experiences, engage customers, and increase customer happiness.

Conversational AI Cloud

Automate conversations with our AI-powered chat- and voicebot solution. Build your own Conversational AI Applications.

Communications Platform

Connect once, communicate forever. Easy and cost-effective messaging and voice solutions to reach your audience.

CM.com's Mobile Marketing Cloud is an omnichannel customer engagement solution that enables you to create marketing automation campaigns throughout the entire customer journey. From real-time notifications to nurturing flows, start cross-channel engagement that keeps them coming back for more.

Unlock your customer data with our Customer Data Platform
Create real-time smart segments
Build omnichannel marketing campaigns with integrated tools
Automate your customer journeys with workflows

One solution with everything you need to provide a seamless customer experience, anytime, anywhere. Interact with your customers through their preferred channel via one Omnichannel Inbox, or automate your conversations with a chatbot.

Communicate via all channels in one inbox
Collaborate with internal & external teams
Integrate software and tools of your choice
Automate conversations with a chatbot

Deliver an exceptional customer experience and enable your customers with self-service support. Automate conversations with your own AI-powered Conversational bots.

Build your own Conversational AI bots & applications
Improve continuously with Analytics and Optimizations
Personalize and customize conversations with integrations

Embrace personal, easy, and cost-effective solutions to deliver your message to your target audience. From SMS, WhatsApp, Apple Messages for Business, Viber, and Voice, start delivering via your customers' preferred channels.

Send and receive SMS messages worldwide
Make, receive and automate your business calls
Communicate on all Conversational Channels

Latest articles

Dec 15, 2021 • CM.com

The Tech Trends of 2022: Innovations That Will Reshape Business In The Future

As 2021 comes to an end, many businesses are still responding to changes in the business environment brought on by the COVID-19 pandemic. The global crisis introduced the necessity to innovate, forcing many to rethink how they communicate with their customers and repackage product and service offerings for the new landscape – a landscape defined by digital transformation.

Dec 07, 2021 • WhatsApp

How to Use the Whatsapp Business in the Sports and Fitness Sector

In this series of sector-related tips for the WhatsApp Business API, we’re diving into the possibilities of WhatsApp for the Sports and Fitness sector. How can you benefit from the WhatsApp Business solution in terms of reducing pressure on customer care while optimising the customer journey?

Dec 06, 2021 • WhatsApp

Hotel Industry Benefiting from WhatsApp Business API

In this series of sector-related tips for the WhatsApp Business API, we're diving into the possibilities of WhatsApp for the hotel industry. How can hotels, booking platforms, hostels and B&Bs use the WhatsApp Business solution to enhance the customer experience?

Nov 18, 2021 • Customer Experience

What Is Integrated Customer Service and What Are Its Benefits?

Elevate your business' service experience with integrated customer service. Learn what this is, its benefits and how to get started.

Oct 19, 2021 • Conversational Commerce

From Conversation to Conversion: When Customer Communication and Payments Collide

Today, everything is instant. The need for self-isolation has further pushed us into the arms of companies that live for speed. Whether it’s fast Netflix downloads for entertainment, real-time bookings for online fitness classes with Mindbody, or same-day Amazon deliveries for home improvement tools – we’ve come to expect all of it in near real time. When it comes to consumer behavior, impatience has become a new virtue.

Sep 06, 2021 • Conversational Commerce

All You Need to Know About Voicebots

Today’s customers are demanding more autonomy. They don’t want to call you to answer simple questions, to change their account details, or to follow up on an order. In fact, most customers don’t want to call at all.

Sep 06, 2021 • Conversational Commerce

5 Reasons Why Social Messaging Should Be Part of Your Social Media Strategy

The word transformational has been used a lot in business today, to the extent that it’s lost most of its meaning. Transformational products, services, or actions inspire or create major, lasting changes.

Jun 03, 2021 • Conversational Commerce

What Customers Want from Conversational Marketing

Conversational marketing is less of a business strategy and more of a way of treating your most valuable asset: your customers. It removes obstacles between the customer and business and replaces them with the power of real-time communication. Read on to find out more!

Mar 30, 2021 • Conversational Commerce

Future-Proof Your Business with Conversational Commerce

Conversational Commerce is the convergence between messaging apps and commerce. Messaging apps such as Facebook Messenger, WhatsApp Business, WeChat, Viber, and native apps like RCS (Android) and Apple Messages for Business (iOS) will fulfil a significant commercial role in your customer communications.

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