We help any business grow and improve its interaction with customers. Our Conversational Growth Model helps you get started with all our cloud and platform solutions.
Outperform the increasing customer expectations in the automotive industry with conversational commerce.
Engage with your donors with a strong online strategy to increase retention and donation value.
Develop capabilities that rise to new challenges, and offer experiences to live up to customer expectations.
Support, verify, and protect your customers with the right technology, and make responsible gaming easy.
The way people buy, sell and rent is changing. Automate your business for the housing revolution.
It’s clear where transport is going: towards an always-on, data-intensive, and service-driven future.
Modern consumers expect instant responses. Our technology lets you be on any channel, at any time.
Be there at the precise moment your customers are ready to convert with our cutting-edge solutions.
Ticketing is one element of what we do. We create experiences that keep fans coming back for more.
Adapt to customer demands, quickly and efficiently deal with service issues, and reduce customer churn.
Take the next step in hospitality by extending the guest experience via mobile communication.
See how utility and telco companies can explore a path forward with conversational commerce.
We help any business grow and improve its interaction with customers. Talk to one of our experts for more information.
Talk to an ExpertDiscover our ProductsEnsuring secure and convenient online interactions is more important than ever. Every business has unique needs when it comes to protecting its digital space and customer interactions, and different needs require different solutions. That's why CM.com has introduced its "Build Your Own Verification", a flexible and customisable verification tailored to each business's specific needs.
As we begin 2025, the customer experience (CX) landscape is moving faster than ever. Significant progress is being made in advancing Generative AI towards Agentic AI, driving efficiencies from service to marketing, Apple has also launched RCS on iOS, leading to new channels to engage customers, and finally, businesses are using automation to meet customers’ demands of personalised interactions and instant responses across every channel.
The event organisers that are killing it share a common quality: they understand their core audience inside-out. Developing Buyer Personas – essentially, detailed profiles of your target audience – is a smart step towards this. The process of putting them together makes you think critically about your audience, while the personas themselves can be used to guide everything from curation to promo. Let’s break down what goes into a winning Buyer Persona and explore how you can use them to fuel ticket sales and grow your events business.
The holiday season is here, bringing a valuable opportunity to connect with customers in a more meaningful and personalised way. By using messaging channels like WhatsApp, RCS and SMS, your business can stand out by delivering curated offers, support, smart deals and festive cheer directly to your customers' phones. These interactions can create a memorable customer experience. In this blog, we’ll explore how leveraging these channels can not only enhance customer satisfaction but drive sales during the busiest time of the year.
With cybercrime on the rise and rules and regulations rightfully getting stricter each year, you as a business must keep up with the pace of online security. Traditionally, a lot of organisations apply Multi- or Two-Factor Authentication (MFA or 2FA) to secure accounts and protect sensitive data. And for a lot of cases, it works well. But, to truly know your customers, Mobile Identity Services can help.
Surely, we’ve all heard the terms multichannel and omnichannel before. And sometimes even cross-channel or single-channel. It seems like these terms are often used interchangeably, making it hard to understand what’s what. It is, however, very important to know the difference between these terms when talking about customer communication, because it can truly make or break the customer experience.
Let’s be real, no-one gets into organising events because they’re passionate about data. But the reality is if you don’t take proper care of your attendee data, or even worse give it away to third-party ticketing platforms, you’re undermining all of your efforts. Attendee data provides a treasure trove of insights to draw upon, but only when it’s well-maintained, easy to access and working for you rather than against you. Frustratingly, depending on which ticketing platform you use, that’s not always the case. Not sold that first-party data is the way to go? Let’s explore how having full control of your attendee data can fuel growth and transform your event strategy.
Over the past five years, we’ve made it our mission to stay ahead by adapting quickly to change and seizing new opportunities. Despite the challenges—like the global pandemic—we kept growing by staying flexible and making smart decisions. In this final blog celebrating 25 years of CM.com, we look back at a time when we showed, again and again, how we could offer innovative solutions and strengthen our organisation.
Black Friday is a huge shopping event, drawing crowds of eager shoppers hunting for deals. But after the frenzy fades, the real challenge begins: turning one-time shoppers into loyal, repeat customers. Customer retention is vital for long-term success and post-Black Friday is the perfect time to build lasting relationships. So, how can your business retain customers post-Black Friday? In this blog, we’ll explore how to make it happen.
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