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Tag "Conversational AI"

Apr 25, 2022 • Conversational AI

The Differences Between Chatbots and Conversational AI

Although chatbots and conversational AI are sometimes used interchangeably, they aren’t the same thing. Today we’ll review the difference between chatbots and conversational AI and which option is better for your business.

Jan 31, 2022 • Conversational AI

4 Types of Chatbots to Consider When Building a Customer Service Chatbot

The future has arrived! Chatbot technology has transcended simple commands to evolve into a powerful customer service tool. Learn about 4 types of chatbots and provide your customers with a unique automated experience.

Jun 11, 2020 • Conversational AI

A Key Driver of Customer Satisfaction, One-Platform for Multi-Channel Messaging

The way today’s customers interact with brands is fundamentally shifting. We are moving from the digital era to the conversational era. Customers find, compare, and buy on their mobile phones. This is exactly why instant-messaging apps have become so natural for both personal and professional communication.