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Tag "Conversational AI"

Nov 15, 2021 • Conversational AI

Chatbot vs. Live Chat: which is right for you?

Chat is quickly becoming many customers’ favourite way to communicate with brands. From getting their problems solved quickly to finding out more information about a company’s products or services, chat is fast, efficient, and doesn’t involve the long-wait times typically associated with phone calls or rounds of back-and-forth emails.

Sep 20, 2021 • Conversational AI

All you need to know about voicebots

Today’s customers are demanding more autonomy. They don’t want to call you to answer simple questions, to change their account details, or to follow up on an order. In fact, most customers don’t want to call at all. Business Insider confirms that 73% of consumers want to be able to solve product/service issues on their own.

Aug 23, 2021 • Conversational AI

5 tips to build the best chatbot

A growing number of companies are discovering the benefits of chatbots. Unfortunately, there are also a number of pitfalls which may prevent your chatbot from providing an optimal experience. The tips in this article will help you create a successful chatbot.

Aug 02, 2021 • Conversational AI

Beyond the hype: use voicebots for your customer service

Are voicebots the future of customer service? Many believe so. At the very least, you should consider it. We believe in an omnichannel future of customer service. Make sure you are reachable; on the channels your customers' prefer. In this article, we'll show you why a voicebot can improve your customer service.

May 13, 2021 • Conversational AI

RPA, IPA and AI: what does it all mean for you?

There’s probably not a single one of us who hasn’t, at one point or other, done the kind of mind-numbing, mundane task that’s made them think, “I wish there was a robot that could do this for me.” Which is where RPA and IPA come in, freeing us from the drudgery of repetitive jobs to focus on the things that humans are really good at, such as empathy, creativity and ingenuity.

Mar 17, 2021 • Conversational AI

The role of chatbots in a post-COVID world

From single-purpose programmes that respond to common consumer queries, to advanced digital assistants that evolve as they process information, chatbots – or conversational agents – are becoming an increasingly popular way for businesses to deliver proactive and personalised services to their customers.

Oct 29, 2020 • Conversational AI

Podcast Interview: The importance of chatbots and AI in an uncertain future

Chatbots, or conversational agents, are becoming increasingly popular the world over; largely due to advancements in AI, machine learning, and natural language processing. Today’s chatbots are smarter, more responsive, and undeniably critical to industries such as eCommerce, Insurance, and Banking.

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