Use Two-Way SMS for Better Customer Communications.

Get long numbers or short codes & assign keywords to pre-determined numbers for conversational-style SMS message campaigns

Get 2-Way SMS Messaging
SMS Two-Way SMS Messaging

Choose Between a Short Code or Long Number

Expand your reach at minimal cost

Dedicated Short Codes

A dedicated short code is a 5-6 digit phone number designated to your brand. Pick a random or vanity short code and choose whether you'd like to assign them to unique keywords.

Shared Short Codes

A shared short codes are the more cost-effective type of short code. While you can still assign a unique keyword to a shared short code, the short code will be used with other businesses.

Long Number "Long Codes"

Long numbers are lower in cost than short codes and allow you to deliver conversation-style messaging and phone calls from customers. Assign unique keywords and route them to your long codes.

two-way messagin with short code and keyword

Start Global Two-Way Conversations

Enabling two-way messaging via short codes and long numbers will allow your business to receive messages and replies from your customers via SMS at a minimum cost.

  1. Communicate your number for customers to reach you on

  2. Enable real-time interaction with your audience

  3. Improve the customer experience and drive conversions

channels two way messaging

Receive and Reply to Text Messages

Our two-way text messaging service makes it easy to strike up conversations. Choose the right sender type, send out SMS campaigns, receive reactions and reply to incoming questions.

  1. Send and receive SMS messages worldwide

  2. Choose from local numbers in 37 countries

  3. Use one number for multiple mobile channels

How Two-Way SMS Can Improve Your Messaging Strategy

Voting

Gather votes for any type of voting campaign

Donations

Allow anyone to donate to your charity

Surveys

Improve your service or business with surveys

Lead Generation

Receive instant responses from customers or leads

Appointments

Let customers cancel or reschedule appointments

Competitions

Invite recipients to enter and build up your database

shortcode keyword number channels dashboard

How to Apply for a Short Code or Long Number?

Register your business on our platform and request your number directly via the Channels dashboard. Pricing will vary depending on the number and country.

Register Now

How Other Brands Use Two-Way SMS

It was important for us to find an easy way to track engagement with our traditional media and event activations. By using CM.com we’re able to get access to real-time data for our short code, and use it to improve our offline activities.

Jenny Coulsen, Marketing Manager at The Entertainer SA

In previous years, we asked people to send a keyword to a given short code via SMS. This way, people could make a 3 euro donation per SMS. This year, we did things a bit differently.

Stefanie Gordijn, Digital Strategist at Cordaid

Simplified Multi-Channel Messaging Through a Single API

Connect to All Conversational Channels

Connect to All Conversational Channels

Go beyond SMS and reach your customers exactly where they are on the channel they prefer. Easily increase your customer's engagement and connect to all channels like WhatsApp, Apple Business Chat and Instagram Messaging via one Business Messaging API.

Find Out More

Grow Your Business With Two-Way Messaging

Request your short code or long number and get started straight away with Two-Way SMS Messaging. Contact us for information or pricing to different countries.

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