Two-way messaging starts with either a dedicated or shared short code or a long number. Enabling Two-way messaging via short codes and long numbers will allow your business to receive messages and replies from your customers at minimum cost, thereby starting meaningful two-way conversations.
A shared short code is a more cost-effective solution. You'll be assigned a unique SMS keyword, but you will share the shortcode with other businesses.
Long numbers are cheaper to use than shortcodes and allow you to receive replies and phone calls from customers from international destinations.
A dedicated short code is dedicated to your brand. Choose between a random shortcode or opt for a vanity short code and choose the number you want to use.
Enabling two-way messaging using short codes and long numbers allows your business to receive messages and answers from consumers via SMS at a minimum cost.
Communicate your number for customers to reach you on
Enable real-time interaction with your audience
Improve the customer experience and drive conversions
Our two-way text messaging service makes it easy to strike up conversations. Choose the right sender type, send out SMS campaigns, receive reactions and reply to incoming questions.
Send and receive SMS messages worldwide
Choose from local numbers in 37 countries
Use one number for multiple mobile channels
A short code campaign enables a feedback loop to improve your service.
A great way for recipients to receive an instant response from a lead request.
Allow customers to confirm, cancel or reschedule their appointments.
Allow anyone to donate to your charity using a short code or long number.
A long number is a cost effective way to gather votes for any voting campaign.
Register your business on our platform and request your number directly via the Channels dashboard. Pricing will vary depending on the number and country.
Register Now| Shared short code monthly fee | Shared short code set up fee | Dedicated short code monthly fee | Dedicated short code set up fee |
|---|---|---|---|
| Shared short code monthly fee | Shared short code set up fee | Dedicated short code monthly fee | Dedicated short code set up fee |
R 200 (per keyword) |
R 700 (per keyword) |
R 850 |
R 2500 |
In previous years, we asked people to send a keyword to a given short code via SMS. This way, people could make a 3 euro donation per SMS. This year, we did things a bit differently.
Stefanie Gordijn, Digital Strategist at Cordaid
It was important for us to find an easy way to track engagement with our traditional media and event activations. By using CM.com we’re able to get access to real-time data for our short code, and use it to improve our offline activities.
Jenny Coulsen, Marketing Manager at The Entertainer SA
Go beyond SMS and reach your customers exactly where they are on the channel they prefer. Easily increase your customer's engagement and connect to all channels like WhatsApp, Apple Messages for Business and Instagram Messaging via one Business Messaging API.
Find out moreRequest your short code or a long number and get started straight away with Two-Way SMS Messaging. Contact us for information or pricing to different countries.
Register NowTalk to SalesSMS is one of the oldest messaging services, and the rise of instant messaging apps definitely made a dent in SMS traffic. Contrary to the newer apps with their rich features, SMS is quite basic with; plain text messages, no fluff and a character limit of 160. Regardless, SMS is still one of the most impactful communication channels today. Read all about SMS statistics and its continued value for modern business communication.
Amid the thicket of technology TLAs with 2 in them (B2B, P2P, 2FA,...) is one of the simplest A2P messaging, or “Application-to-Person”. You may not be familiar with the acronym, but it’s probably touched your life several times in the last week alone. Let’s see why A2P remains relevant as a messaging technology today.
Want to grow your business? Then customer contact is key. Now that everybody and everything is connected to each other via these powerful little computers in our hands, the way you communicate with customers is becoming increasingly important for your success. Read all about how you can use SMS to elevate your customer contact, drive sales and create a loyal customer base.
WhatsApp and SMS are both immensely popular messaging channels. Both have their own unique traits, use cases, and added business value. We can all acknowledge this, but what exactly are the differences between them? What are the similarities? And more importantly, which one will add the most value to your business? In this blog we'll dive into the world of WhatsApp vs SMS and the benefits of both.
During the Black Friday rush, retailers significantly increase SMS traffic to share exclusive deals, limited-time offers, and early access with customers. In 2022, brands sent 68% more SMS messages on Black Friday. By harnessing the power of this popular communication channel, businesses can reach eager shoppers, boost engagement and drive conversions. Some SMS campaigns have delivered an incredible 2000% return on investment (ROI) during Black Friday. Yet, with increased traffic, retailers must effectively manage and measure SMS campaigns to truly capitalise on the Black Friday weekend.
In recent years, SMS integration has played a pivotal role in transforming the Black Friday shopping experience. Both retailers and consumers have wholeheartedly embraced SMS as a powerful tool for communicating promotions, exclusive offers, and time-sensitive alerts.
In this digital era, providing the optimal customer experience means connecting and engaging with your customers online on their favorite platforms and channels. Online (automated) customer engagement and A2P (application-to-person) messaging is bigger than ever, which unfortunately also means that messaging fraud is on the rise. Artificially Inflated Traffic (AIT) fraud has become an alarming issue in the telecommunications industry, but worry not! CM.com has built the perfect safeguard feature to protect your business endeavors from AIT fraud.
One might assume that SMS has lost relevance in an era dominated by popular messaging channels such as WhatsApp and Instagram. However, when it comes to Black Friday, one of the most anticipated shopping events of the year, SMS remains as important as ever. While consumers are bombarded with emails, push notifications, and social media advertisements, the humble SMS message, with its 98% open rate, often cuts through the noise and connects businesses with eager shoppers.
CM.com continuously innovates its enterprise-ready CPaaS (communications platform as a service) solution. The business messaging platform offers one simple connection for all channels and conversations and allows customers to connect to their end-users via their preferred channel, hassle-free.
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