A dedicated short code is dedicated to your brand. Choose between a random short code or opt for a vanity short code and choose the number you want to use.
A shared short code is a more cost-effective solution. You'll be assigned a unique SMS keyword, but you will share the short code with other businesses.
Long numbers are cheaper to use than short codes and allow you to receive replies and phone calls from customers from international destinations.
Enabling two-way messaging via short codes and long numbers will allow your business to receive messages and replies from your customers via SMS at a minimum cost.
Communicate your number for customers to reach you on
Enable real-time interaction with your audience
Improve the customer experience and drive conversions
Our two-way text messaging service makes it easy to strike up conversations. Choose the right sender type, send out SMS campaigns, receive reactions and reply to incoming questions.
Send and receive SMS messages worldwide
Choose from local numbers in 37 countries
Use one number for multiple mobile channels
Improve your service or business with surveys
Gather votes for any type of voting campaign
Allow anyone to donate to your charity
Receive instant responses from customers or leads
Let customers cancel or reschedule appointments
Register your business on our platform and request your number directly via the Channels dashboard. Pricing will vary depending on the number and country.Register Now
It was important for us to find an easy way to track engagement with our traditional media and event activations. By using CM.com we’re able to get access to real-time data for our short code, and use it to improve our offline activities.
Jenny Coulsen, Marketing Manager at The Entertainer SA
In previous years, we asked people to send a keyword to a given short code via SMS. This way, people could make a 3 euro donation per SMS. This year, we did things a bit differently.
Stefanie Gordijn, Digital Strategist at Cordaid
Go beyond SMS and reach your customers exactly where they are on the channel they prefer. Easily increase your customer's engagement and connect to all channels like WhatsApp, Apple Messages for Business and Instagram Messaging via one Business Messaging API.Find Out More
Two-Way Messaging is an SMS service that allows businesses to send and receive SMS, to give their customers an easy way to respond. Two-Way SMS can be sent from a short code or long number via a messaging platform with the use of APIs, to communicate with large numbers of customers effectively.
Two-Way SMS massively expands the functionality of text messaging. Instead of treating SMS as an outbound channel, it lets businesses send SMS and receive a reply on the same number at a minimum cost.
A short code is a specialized 5 or 6-digit number ideal for marketing campaigns, lead generation, and promotions where you want people to easily remember your number. Short codes are used for sending and receiving SMS (and MMS) messages to mobile phones. Short codes are leased monthly, their cost varies depending on the type of short code you choose. Short codes are an alternative to long numbers, full-length phone numbers used to send and receive text messages and calls.Learn more
A Long Code or Long Number is a standard-length (10-digits) virtual phone number that can be used by businesses to send and receive SMS and MMS messages, or to make and receive voice calls. They are cheaper to use than short codes.
Unlike Short Codes, the biggest differentiator of a Long Number is the ability to use it for communicating internationally.
Long Numbers are typically 10+ digits long and are much more challenging to memorize/recognize than short codes.
Opt-in for SMS is the process of getting permission from consumers before sending them marketing messages. The GDPR requires that businesses get express written consent before sending telemarketing or SMS marketing messages to consumers.
Express written consent is a written agreement, on paper or electronically, from a consumer that proves they consent to receive SMS from your business. Many companies also use double opt-in, which require consumers to confirm their subscription after signing up.
When choosing between short code or long number, you’d best firstly ask yourself whether you’ll be needing it to communicate across borders. Also, it is important to question whether you will be needing it to build visibility or if your priority is to keep the price low.
Choose a short code for memorable, high-volume marketing campaigns, ensuring compliance and brand recognition. Opt for a long number for cost-effective, two-way communication and local presence.
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