A dedicated short code is dedicated to your brand. Choose between a random short code or opt for a vanity short code and choose the number you want to use.
A shared short code is a more cost-effective solution. You'll be assigned a unique SMS keyword, but you will share the short code with other businesses.
Long numbers are cheaper to use than short codes and allow you to receive replies and phone calls from customers from international destinations.
Enabling two-way messaging via short codes and long numbers will allow your business to receive messages and replies from your customers via SMS at a minimum cost.
Communicate your number for customers to reach you on
Enable real-time interaction with your audience
Improve the customer experience and drive conversions
Our two-way text messaging service makes it easy to strike up conversations. Choose the right sender type, send out SMS campaigns, receive reactions and reply to incoming questions.
Send and receive SMS messages worldwide
Choose from local numbers in 37 countries
Use one number for multiple mobile channels
Improve your service or business with surveys
Gather votes for any type of voting campaign
Allow anyone to donate to your charity
Receive instant responses from customers or leads
Let customers cancel or reschedule appointments
Register your business on our platform and request your number directly via the Channels dashboard. Pricing will vary depending on the number and country.
It was important for us to find an easy way to track engagement with our traditional media and event activations. By using CM.com we’re able to get access to real-time data for our short code, and use it to improve our offline activities.
Jenny Coulsen, Marketing Manager at The Entertainer SA
In previous years, we asked people to send a keyword to a given short code via SMS. This way, people could make a 3 euro donation per SMS. This year, we did things a bit differently.
Stefanie Gordijn, Digital Strategist at Cordaid
Go beyond SMS and reach your customers exactly where they are on the channel they prefer. Easily increase your customer's engagement and connect to all channels like WhatsApp, Apple Messages for Business and Instagram Messaging via one Business Messaging API.
Find Out MoreRequest your short code or long number and get started straight away with Two-Way SMS Messaging. Contact us for information or pricing to different countries.
Two-Way Messaging is an SMS service that allows businesses to send and receive SMS, to give their customers an easy way to respond. Two-Way SMS can be sent from a short code or long number via a messaging platform with the use of APIs, to communicate with large numbers of customers effectively.
Two-Way SMS massively expands the functionality of text messaging. Instead of treating SMS as an outbound channel, it lets businesses send SMS and receive a reply on the same number at a minimum cost.
A short code is a specialized 5 or 6-digit number ideal for marketing campaigns, lead generation, and promotions where you want people to easily remember your number. Short codes are used for sending and receiving SMS (and MMS) messages to mobile phones. Short codes are leased monthly, their cost varies depending on the type of short code you choose. Short codes are an alternative to long numbers, full-length phone numbers used to send and receive text messages and calls.
Learn moreA Long Code or Long Number is a standard-length (10-digits) virtual phone number that can be used by businesses to send and receive SMS and MMS messages, or to make and receive voice calls. They are cheaper to use than short codes.
Unlike Short Codes, the biggest differentiator of a Long Number is the ability to use it for communicating internationally.
Long Numbers are typically 10+ digits long and are much more challenging to memorize/recognize than short codes.
Opt-in for SMS is the process of getting permission from consumers before sending them marketing messages. The GDPR requires that businesses get express written consent before sending telemarketing or SMS marketing messages to consumers.
Express written consent is a written agreement, on paper or electronically, from a consumer that proves they consent to receive SMS from your business. Many companies also use double opt-in, which require consumers to confirm their subscription after signing up.
When choosing between short code or long number, you’d best firstly ask yourself whether you’ll be needing it to communicate across borders. Also, it is important to question whether you will be needing it to build visibility or if your priority is to keep the price low.
Choose a short code for memorable, high-volume marketing campaigns, ensuring compliance and brand recognition. Opt for a long number for cost-effective, two-way communication and local presence.
Using SMS customer service templates not only saves time but lets your support team create personalized, on-brand communications with just a few clicks. Today we’ll share business text message templates you can use to give your customers the information they need — fast.
In the current digital era, technological and online advances are rapidly growing, creating new ways for businesses to engage their customers. Unfortunately, where there is growth, there will be criminals trying to steal some of the profits. Protecting business data, customer information, and online accounts is a priority for every modern business. SMS security can help protect your business and your customers from online fraud and cyber crime.
Organizations face a significant challenge in effectively managing overdue payments and cash flow in a positive light with customers. To collect payments while keeping relationships intact and increasing engagement, SMS has emerged as a powerful, efficient and convenient tool for both businesses and customers. In this blog, we’ll explore how to effectively use SMS for late payments, highlighting its benefits and best practices.
Add SMS to your contact center and help your agents to connect with your customers on the most reliable channel. Tackle more conversations at a time without losing that important personal touch, and gain valuable insights with streamlined SMS feedback surveys to enhance customer satisfaction rates.
Appointment no-shows, delivery delays, abandoned online shopping carts, late payments - all of the above can be quite the headache for many businesses. SMS notifications offer a solution.
There are many different ways to send text messages, and the various names and acronyms may start to feel daunting. In this blog, we'll tell you everything about SMS and MMS.
Want to grow your business? Then customer contact is key. Now that everybody and everything is connected to each other via those powerful little computers in our hands, the way you communicate with customers is becoming increasingly important for your succes. Read all about how you can use SMS to elevate your customer contact, drive sales and create that loyal customer base.
SMS is one of the oldest text messaging services, and the rise of instant messaging apps definitely made a dent in SMS traffic. Contrary to the newer apps with their rich features, SMS is quite basic in its features- plain text messages, not fluff, and a character limit of 160. Regardless, SMS is still one of the most impactful communication channels today. Read all about SMS statistics and its continued value to modern business communication.
WhatsApp and SMS are both immensely popular messaging channels. Both have their own unique traits, use cases, and added business value. We probably all acknowledge this, but what are the differences between these two exactly? What are the similarities? And more importantly, which one will add the most value to your business? In this blog we'll dive into the world of WhatsApp vs SMS.
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