Øg kundetilfredsheden og salget, og få flere loyale kunder gennem effektiv kundeservice.
Mød kunderne i det øjeblik, de har brug for hjælp, direkte fra Google Search, Maps eller på tværs af dine egne kanaler.
Skab en unik kundeoplevelse. Sæt standarden for din branche, og sæt din virksomhed på landkortet.
Mød dine kunder i det øjeblik, de har brug for det. Når dine kunder søger efter produkter, leder efter en lokal virksomhed, vil foretage et køb eller har brug for hjælp.
Googles Business Messages gør det muligt for dig at blive opdaget uden problemer på flere forskellige indgangspunkter!
Google Search & Google Maps
Dine egne kanaler, som f.eks. dit websted
Flere steder på Android, f.eks. i apps
På Googles Business Messages kan kunderne indlede samtalen, når det passer dem. Samtalerne foregår på en Google-beskedflade, der er tilgængelig på iOS og Android.
Skab og tilføj værdi under hele kunderejsen med rige funktioner, fra opdagelse til købsmomentet. Brug karruseller og kort til et rigere engagement, smarte svarchips til hurtigere svar eller chatbot-funktioner og smart automatisering til at give personlig on demand-support.
Googles Business Messages er implementeret i vores løsninger. Vi hjælper dig med nemt at integrere Googles Business Messages i dit workflow.
Book et mødeIntegrer direkte med vores Business Messaging API, og opret forbindelse til dine kunder via deres foretrukne kanaler. Vores API kombinerer flere kommunikationskanaler i en enkelt platform. Få adgang til tovejsbeskeder med høj volumen og global rækkevidde.
Læs mereÉn løsning med alt det, du har brug for til at give en problemfri kundeoplevelse, når som helst, hvor som helst. Interager med dine kunder via deres foretrukne kanal via én Omnichannel Inbox, eller automatiser dine samtaler med en chatbot.
Læs merepr. måned
Tæller unikke brugere, som du har engageret med beskeder i en kalendermåned.
Den bedste løsning til flere meddelelser til et begrænset antal brugere
Anvendelsesområder: nyhedsbreve, daglige opdateringer
pr. måned
Tæller antallet af 24-timers vinduesbeskeder til en unik bruger
Den bedste løsning til chats med kunder med et klart start- og slutpunkt
Anvendelsesområder: kundesupport, spørgsmål og svar, bots til samtaler
pr. måned
Tæller alle indgående og udgående beskeder til de relevante kanaler
Den bedste løsning til enkeltstående meddelelser med begrænsede svar
Anvendelsesområder: notifikationer, påmindelser, marketing
Organizations face a significant challenge in effectively managing overdue payments and cash flow in a positive light with customers. To collect payments while keeping relationships intact and increasing engagement, SMS has emerged as a powerful, efficient and convenient tool for both businesses and customers. In this blog, we’ll explore how to effectively use SMS for late payments, highlighting its benefits and best practices.
WhatsApp and Facebook Messenger are both established messaging channels for customer engagement. But what are the differences? Which advantages does each channel have for what business use case? Let's dive into the details
In the real world, people use different environments to achieve different goals. They’ll go to brick-and-mortar shops to compare prices and competitors. Visit a showroom to experience products up close. Or schedule a meeting to see a live demo. But is that how it works in the digital world? Yes, it is. The digital world has various environments, too, from websites to messaging channels, social platforms and more.
Every channel where customers interact with a brand offers a different experience. Among the most distinctive is Instagram. Unlike other social media apps, Instagram users scrolling through posts often feel a deeply personal connection with the sources they follow: celebrities, favorite products, and subjects they’re passionate about. It’s a community built on trusting influential people.
Safeguarding company data against security threats should be on the top of the priorities list for every modern company. Especially since A2P, or application-to-person messaging fraud is on the rise. Read all about the different types of A2P fraud and what steps you can take to avoid being the next victim.
Social media plays a central role in modern-day customer engagement. Personalized messages on the favorite messaging platforms of your customers will skyrocket the customer experience and grow brand loyalty. Meta now introduced a new way to market to your audience: via Facebook Messenger.
Everybody has probably used (or at the very least heard of) Facebook and its communication channel Facebook Messenger. But did you know that Facebook Messenger can be of great added value for your business? Use this versatile channel to reach your audience!
Today, more and more customer engagement happens on social media. And with good reason. Personalized messages on the favorite messaging apps of your customers can truly benefit your brand awareness. Instagram's new Marketing Messages feature offers a great marketing tool to be visible where your customers are and re-engage them to boost those conversion rates.
WhatsApp has a number of policies in place to help them improve the overall customer experience and build a more positive relationship between consumers and online businesses. One such policy specifies that, before sending any messages to your customer through WhatsApp Business, businesses must first receive consent to do so.
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