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RCS Business Messaging

Discover the Next Generation of Text Messaging•

Improve your customer experience and mobile marketing with RCS Business Messaging.

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Create an Account on CM.com

To kickstart the process, register for free on our platform. Existing customers can simply log in to get started.

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Request RCS Access

Once logged in, you will find "Channels" on your dashboard - request access via the RCS icon. We'll keep you informed throughout the on-boarding process.

Enrich Your Communications

Send rich, interactive and personalised experiences right within the #1 most used feature of phones today, the SMS inbox! All you need is your customers’ phone number.

essential-messaging-channels-guide

Essential Messaging Channels Guide

RCS is just 1 of many messaging channels used by more and more brands. Their emergence generates many questions from businesses. Chat With Your Customers on Their Preferred Mobile Channels.

rich communications services RCS

For years, SMS has dominated the way we communicate via mobile. It still is one of the most reliable channels, but new channels with richer features continue to emerge.

RCS is like modern day messaging apps, with a big difference of using the carrier networks instead of the internet. It allows brands to enhance how they engage with customers on many different levels.

Verified Sender: Know who is reaching out to you
Rich Content: Send Images, GIFs, Live Audio and Video
Engagement: Improve your conversion and click rate
Dialogue: Chatbot support, calls and live chats

All Channels

Get access to all messaging channels available through the CM.com platform

One API

Use our Business Messaging API to integrate RCS into your own software

Gain Trust

As an RCS verified sender, your customer always knows it's you.

Built-in Features

Add rich content like pictures, GIFs, audio, and even video to your message.

Channel Fallback

We can guarantee the delivery of your message with a fallback to SMS.

Business Messaging API

Integrate directly with our Business Messaging API and connect to your customers on their preferred channels. Our API combines multiple communication channels into a single platform. Get access to high volume two-way messaging and global reach capabilities.

Mobile Marketing Cloud

Mobile Marketing Cloud unifies existing data points into 360˚ customer profiles. It's the only solution that includes all mobile messaging channels like WhatsApp, empowering you to create personalized omnichannel experiences that increase customer engagement.

Latest Articles

Dec 08, 2021 • Instant Messaging

What is WhatsApp Business? Top benefits of the most popular messaging app

Are you interested in learning about WhatsApp Business and what it can offer as a customer support tool? Introducing a new channel can be time-consuming and tricky – but not to worry. We’ve broken down everything you need to know about WhatsApp Business to prepare you for this new addition to your omnichannel toolkit.

Nov 19, 2021 • Mobile Service Cloud

5 Benefits of Google's Business Messages

Google's Business Messages will allow you to meet your customers where they are in their moment of need. Learn more about this conversational messaging channel and what five benefits it can have for your business.

Sep 01, 2021 • Instant Messaging

Conversational Channels Are No Longer Optional

Setting up a conversational messaging strategy is no longer optional for your business. Customers want to talk - but on their schedule, not yours. Responding in real time, on their preferred conversational channel, used to be a nice-to-have for businesses; now customers expect it.

Jul 20, 2021 • WhatsApp

WhatsApp for Business: The New Way to Engage with Your Customers

The popularity of WhatsApp as a mobile messaging app is steadily growing and with good reason. With 2 billion active daily users sending 65 billion messages every day, in 180 countries and 60 languages, it’s no surprise that Facebook (the developers behind WhatsApp) expanded their platform to include a business application: WhatsApp Business.

Jul 14, 2021 • Instant Messaging

Instagram for Businesses: Connect, Engage and Support Your Customers on Instagram Via API

With Instagram Messaging, brands can manage their presence – making a lot more possible with conversations and be at the forefront of customer experience. The platform’s main features such as shopping, sharing, creating content have made it popular among its users. On the business side of things, it fits squarely into an amazing tool for connecting and resolving customers’ queries. Let's go further and understand what Integrating Instagram Messaging via API means for your business.

Jul 14, 2021 • WhatsApp

WhatsApp Business: More Types of Proactive Messages Now Available

Have you heard? WhatsApp allows more types of proactive messages to its services and that’s awesome news for your business! It means that you will be able to serve your customers more information they choose to receive.

Jun 03, 2021 • Instant Messaging

Everything Businesses Need to Know About Integrating Instagram Messaging via API

During the annual F8 conference, Facebook announced the roll-out of their Messenger API to support Instagram Messaging. In addition to Facebook Messenger, the Facebook Messenger API now also supports Instagram Messaging! The API allows businesses to manage all messages initiated by people at scale. Let’s dive into Instagram Messaging and learn how your business can use this social media platform to improve your customer experience and drive sales.

Jan 13, 2021 • Mobile Service Cloud

17 Ways Business Messaging Enhances Your Customer Satisfaction

The ease of communication between businesses and consumers weighs heavily on customer service. Emerging technologies offer numerous possibilities to start conversations with your customers. Conversational channels such as WhatsApp and Facebook Messenger are increasingly being used by companies to engage with customers. But how can you use these channels? To get you up to speed, we share some proven examples. Get inspired and enhance your customer experience today.

Dec 30, 2020 • Mobile Marketing Cloud

9 Mobile Marketing Mistakes to Avoid in 2022

It’s no secret anymore, consumers expect to be able to engage with brands on their mobile devices. For brands, it is the best channel to reach your customers and to drive sales. While not every business needs a mobile app to meet consumer demand, every business needs a smart mobile marketing strategy. We’ll take you through the mobile marketing errors that shouldn’t be made in 2022.

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