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Viber for Business.

Activate your audience through Viber for Business, enhance your mobile customer experience and improve your business results.

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Worldwide Reach

Viber has 1 billion users in 193 countries worldwide. The global use is growing every day and has more dan 7M interactions every 60 seconds.

Engage Your Audience

Viber enables you to engage your audience with personalized and high relevant content. Provide superior customer care and convert your audience to customers.

Automatic Channel Fallback

Delivery of your message is guaranteed. When the recipient has no internet connection or doesn’t have Viber installed, we can automatically fall back to SMS.

Viber for business

Viber is rapidly expanding its user base on a global scale by building a robust, engaging and secure platform. Viber for Business provides many possibilities to have valuable and rich conversations with your customers.

As Viber grows in popularity, this is where your customers will be. Adopt Viber for Business as complementary messaging channel and improve your customer experience.

Secure communication via end-to-end encryption
Trusted by your clients, verified by Viber
Simple integration with an existing API
Combine all channels in one dashboard

Access All Channels

Get access to all messaging channels available through the CM.com platform

One Dashboard

Connect them all in one interface and deliver superior experiences

One API

Use our Business Messaging API to integrate Viber into your own software

Built-in Features

Benefit from built-in features like quick replies, chatbots, and send rich media

Channel Fallback

We can guarantee the delivery of your message with a fallback to SMS

essential-messaging-channels-guide

Essential Messaging Channels Guide

Viber is just 1 of many messaging channels used by more and more brands. Their emergence generates many questions from businesses. Chat With Your Customers on Their Preferred Mobile Channels.

Business Messaging API

Integrate directly with our Business Messaging API and connect to your customers on their preferred channels. Our API combines multiple communication channels into a single platform. Get access to high volume two-way messaging and global reach capabilities.

Mobile Service Cloud

One solution with everything you need to provide a seamless customer experience, anytime, anywhere. Interact with your customers through their preferred channel via one Omnichannel Inbox, or automate your conversations with a chatbot. For a five-star service.

Latest Articles

Conversational Channels are no longer optional

Sep 01, 2021 • Messaging Channels

Setting up a conversational messaging strategy is no longer optional for your business. Customers want to talk - but on their schedule, not yours. Responding in real time, on their preferred conversational channel, used to be a nice-to-have for businesses; now customers expect it.

WhatsApp for Business: The New Way to Engage with Your Customers

Jul 20, 2021 • Messaging Channels

The popularity of WhatsApp as a mobile messaging app is steadily growing and with good reason. With 2 billion active daily users sending 65 billion messages every day, in 180 countries and 60 languages, it’s no surprise that Facebook (the developers behind WhatsApp) expanded their platform to include a business application: WhatsApp Business.

Instagram for Businesses: Connect, Engage and Support Your Customers on Instagram Via API

Jul 14, 2021 • Messaging Channels

With Instagram Messaging, brands can manage their presence – making a lot more possible with conversations and be at the forefront of customer experience. The platform’s main features such as shopping, sharing, creating content have made it popular among its users. On the business side of things, it fits squarely into an amazing tool for connecting and resolving customers’ queries. Let's go further and understand what Integrating Instagram Messaging via API means for your business.

WhatsApp Business: More Types of Proactive Messages Now Available

Jul 14, 2021 • Messaging Channels

Have you heard? WhatsApp allows more types of proactive messages to its services and that’s awesome news for your business! It means that you will be able to serve your customers more information they choose to receive.

Everything Businesses Need to Know About Integrating Instagram Messaging via API

Jun 03, 2021 • Messaging Channels

During the annual F8 conference, Facebook announced the roll-out of their Messenger API to support Instagram Messaging. In addition to Facebook Messenger, the Facebook Messenger API now also supports Instagram Messaging! The API allows businesses to manage all messages initiated by people at scale. Let’s dive into Instagram Messaging and learn how your business can use this social media platform to improve your customer experience and drive sales.

17 Ways Business Messaging Enhances Your Customer Satisfaction

Jan 13, 2021 • Messaging Channels

The ease of communication between businesses and consumers weighs heavily on customer service. Emerging technologies offer numerous possibilities to start conversations with your customers. Conversational channels such as WhatsApp and Facebook Messenger are increasingly being used by companies to engage with customers. But how can you use these channels? To get you up to speed, we share some proven examples. Get inspired and enhance your customer experience today.

9 Mobile Marketing Mistakes to Avoid in 2021

Dec 30, 2020 • Messaging Channels

It’s no secret anymore, consumers expect to be able to engage with brands on their mobile devices. For brands, it is the best channel to reach your customers and to drive sales. While not every business needs a mobile app to meet consumer demand, every business needs a smart mobile marketing strategy. We’ll take you through the mobile marketing errors that shouldn’t be made in 2021.

Platform Updates: December 2020

Dec 23, 2020 • Messaging Channels

Every day, over a hundred developers are working on improving the CM.com platform. In this update, we want to inform you about the latest changes made to improve your platform experience.

The 5 Best Mobile Marketing Christmas Tips

Nov 06, 2020 • Messaging Channels

With the days getting shorter and colder, Christmas shopping fun has kicked off. Consumers are searching for the best Christmas gifts at the best price, so competition between retailers at this time of the year can be fierce. How do you ensure it’s your product range that ends up underneath the Christmas tree? If you want to reach consumers before your competitors do, mobile marketing is the way to go. We’ll tell you why and share our 5 best mobile marketing tips for this Christmas!

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