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Viber for Business.

Activate your audience through Viber for Business, enhance your mobile customer experience and improve your business results.

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Worldwide Reach

Viber has 1 billion users in 193 countries worldwide. The global use is growing every day and has more dan 7M interactions every 60 seconds.

Engage Your Audience

Viber enables you to engage your audience with personalized and high relevant content. Provide superior customer care and convert your audience to customers.

Automatic Channel Fallback

Delivery of your message is guaranteed. When the recipient has no internet connection or doesn’t have Viber installed, we can automatically fall back to SMS.

Viber is rapidly expanding its user base on a global scale by building a robust, engaging and secure platform. Viber for Business provides many possibilities to have valuable and rich conversations with your customers.

As Viber grows in popularity, this is where your customers will be. Adopt Viber for Business as complementary messaging channel and improve your customer experience.

Secure communication via end-to-end encryption
Trusted by your clients, verified by Viber
Simple integration with an existing API
Combine all channels in one dashboard

Viber for business

Access All Channels

Get access to all messaging channels available through the CM.com platform

One Dashboard

Connect them all in one interface and deliver superior experiences

One API

Use our Business Messaging API to integrate Viber into your own software

Built-in Features

Benefit from built-in features like quick replies, chatbots, and send rich media

Channel Fallback

We can guarantee the delivery of your message with a fallback to SMS

Business Messaging API

Integrate directly with our Business Messaging API and connect to your customers on their preferred channels. Our API combines multiple communication channels into a single platform. Get access to high volume two-way messaging and global reach capabilities.

Mobile Service Cloud

One solution with everything you need to provide a seamless customer experience, anytime, anywhere. Interact with your customers through their preferred channel via one Omnichannel Inbox, or automate your conversations with a chatbot. For a five-star service.

Latest Articles

17 Ways Business Messaging Enhances Your Customer Satisfaction

Jan 13, 2021 • Messaging Channels

The ease of communication between businesses and consumers weighs heavily on customer service. Emerging technologies offer numerous possibilities to start conversations with your customers. Conversational channels such as WhatsApp and Facebook Messenger are increasingly being used by companies to engage with customers. But how can you use these channels? To get you up to speed, we share some proven examples. Get inspired and enhance your customer experience today.

9 Mobile Marketing Mistakes to Avoid in 2021

Dec 30, 2020 • Messaging Channels

It’s no secret anymore, consumers expect to be able to engage with brands on their mobile devices. For brands, it is the best channel to reach your customers and to drive sales. While not every business needs a mobile app to meet consumer demand, every business needs a smart mobile marketing strategy. We’ll take you through the mobile marketing errors that shouldn’t be made in 2021.

Platform Updates: December 2020

Dec 23, 2020 • Messaging Channels

Every day, over a hundred developers are working on improving the CM.com platform. In this update, we want to inform you about the latest changes made to improve your platform experience.

The 5 Best Mobile Marketing Christmas Tips

Nov 06, 2020 • Messaging Channels

With the days getting shorter and colder, Christmas shopping fun has kicked off. Consumers are searching for the best Christmas gifts at the best price, so competition between retailers at this time of the year can be fierce. How do you ensure it’s your product range that ends up underneath the Christmas tree? If you want to reach consumers before your competitors do, mobile marketing is the way to go. We’ll tell you why and share our 5 best mobile marketing tips for this Christmas!

How to Start With WhatsApp Business Interactive Buttons

Nov 04, 2020 • Messaging Channels

We have been waiting for the button feature since the launch of the WhatsApp Business API and this is the first step to start using them! WhatsApp released the Interactive Button Templates which provides you as a company with the opportunity to add buttons for quick replies or call to actions. Buttons are key to create a frictionless customer journey and we will explain to you why they are so important and how you can use this new feature.

Service as You Know It Will Disappear in 5 Years

Sep 24, 2020 • Messaging Channels

Customer service has traditionally relied on channels such as email, phone and face-to-face contact, but the industry is changing rapidly. As people begin to rely on digital support more than ever, service as you know it will be dead in 5 years. In this article you'll learn about the main drivers of changing customer service and how to tackle these challenges.

Superior Customer Service Through Your Customer's Favorite Channel

Sep 23, 2020 • Messaging Channels

The times of only a physical customer service desk belongs to a faraway past. Since phone calls, emails, web forms and even messaging channels were introduced, it became easier for customers to connect with businesses. Your customers expect you to be available via their preferred communication channels, regardless of the channel, the time and/or their location. The question is: can your customers already reach you on all these channels?

Successful Starting Points for WhatsApp

Aug 24, 2020 • Messaging Channels

Great, you are going to start with WhatsApp for Business! Now, you have access to the enormous pool of more than 2 billion users. But, how will you reach and engage your audience on WhatsApp. You will need to create a starting point for your (potential) customers to start reaching out to you on WhatsApp. This Blog will explain multiple clever options you have and which starting points can be used for which scenario.

Introducing Whatsapp Sandbox: 3 Easy Ways to Start Testing and Developing Right Away!

Aug 21, 2020 • Messaging Channels

Do you want to start testing and developing your WhatsApp Business solution and flow without waiting for your WhatsApp Business Account to be approved? This is now possible with our WhatsApp sandbox testing environment.

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