Meet your customers on their preferred communication channels. With Viber for Business, offer your audience rich, instant, and interactive experiences they desire. Leverage the full power of Viber for Business, enhancing marketing, commerce, customer service, and security.
Leverage Viber for real-time updates, such as package delivery notifications or invoice reminders, seamlessly integrating it into your business ecosystem to elevate your customer service.
Enhance your customer service with interactive messaging, offering prompt assistance for customer questions and concerns to foster stronger relationships.
Guide customers with personal product suggestions, answer questions and provide support for confident purchases. Create a satisfying shopping experience that fosters loyalty and repeat sales.
Ensure customer security by using Viber for secure one-time password messages, bolstering the protection of your business and improving overall security.
Verified Sender information is presented when users interact with a legitimate business, fostering trust for the consumer.
Engage your audience when relevant to them with live chats and calls, ensuring the personal support they need and boosting your conversions.
Viber offers secure communication through end-to-end encryption, ensuring that messages and media shared are protected from unauthorized access.
Message delivery is guaranteed. If the recipient lacks an internet connection or doesn't have Viber installed, our system seamlessly switches to SMS as a backup.
Viber boasts 1 billion users across 193 countries worldwide, with its global community expanding every day, facilitating over 7 million interactions every minute.
With its suite of business communication tools and features, it enables companies to engage with their audience with personalized, highly relevant content.
Its global reach, combined with its trustworthiness, makes it a valuable platform for businesses looking to build and maintain strong customer relationships.
Contact UsIntegrate Viber directly through our Connectivity platform. Our API combines multiple communication channels into a single platform.
Want to provide customer service via Viber? With Mobile Service Cloud, you can interact with your customers in one easy-to-use inbox.
Send Viber marketing campaigns with Mobile Marketing Cloud and create personalized omnichannel experiences that increase customer engagement.
Customer engagement today happens on a variety of online messaging channels to attract, engage, interact, and convert.
In this guide, you’ll see how using the most relevant messaging channels can do the same for your business.
Download the guideIn the real world, people use different environments to achieve different goals. They’ll go to brick-and-mortar shops to compare prices and competitors. Visit a showroom to experience products up close. Or schedule a meeting to see a live demo. But is that how it works in the digital world? Yes, it is. The digital world has various environments, too, from websites to messaging channels, social platforms and more.
Every channel where customers interact with a brand offers a different experience. Among the most distinctive is Instagram. Unlike other social media apps, Instagram users scrolling through posts often feel a deeply personal connection with the sources they follow: celebrities, favorite products, and subjects they’re passionate about. It’s a community built on trusting influential people.
Safeguarding company data against security threats should be on the top of the priorities list for every modern company. Especially since A2P, or application-to-person messaging fraud is on the rise. Read all about the different types of A2P fraud and what steps you can take to avoid being the next victim.
Social media plays a central role in modern-day customer engagement. Personalized messages on the favorite messaging platforms of your customers will skyrocket the customer experience and grow brand loyalty. Meta now introduced a new way to market to your audience: via Facebook Messenger.
Everybody has probably used (or at the very least heard of) Facebook and its communication channel Facebook Messenger. But did you know that Facebook Messenger can be of great added value for your business? Use this versatile channel to reach your audience!
Today, more and more customer engagement happens on social media. And with good reason. Personalized messages on the favorite messaging apps of your customers can truly benefit your brand awareness. Instagram's new Marketing Messages feature offers a great marketing tool to be visible where your customers are and re-engage them to boost those conversion rates.
WhatsApp has a number of policies in place to help them improve the overall customer experience and build a more positive relationship between consumers and online businesses. One such policy specifies that, before sending any messages to your customer through WhatsApp Business, businesses must first receive consent to do so.
Happy birthday, SMS! This famous channel celebrates its 30th birthday on December 3rd, 2022. From messages between individuals to SMS Marketing, the channel reigns supreme in the world of telecommunications. Let's look at some fun statistics and details you might not know about; 30 years of SMS history, the channel that pioneered mobile messaging as we know it today.
With millions of packages being delivered worldwide on a daily basis, communications have become an integral part of the world of logistics. If there is one thing that customers want, it's helpful information about their packages. Did the order succeed? When will it arrive? How can it be returned? If you’re not engaging them on the right channels—the ones they want to use—you’ll see customer dissatisfaction skyrocket at critical moments. So how do you prevent that? Let's take a look at the many different touchpoints and interactions within the delivery journey.
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Timely Notifications and Reminders
