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Telegram

Telegram for Business Messaging•

Add Telegram to your digital communication strategy and connect with your customers.

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Start Your Telegram Conversations Today

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Telegram Channels

Telegram Channels are an easy way to broadcast information to a very large audience inside a messaging app. Channels are easy to set up and can be public or private. 

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Telegram Groups

Telegram Groups work almost exactly like channels but everyone in the group is able to participate in the conversation. Just like channels, groups are easy to set up. 

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Telegram Secret Chats

Telegram Secret Chats is a client to client encrypted conversation mode.  This means that your chats are stored in the cloud but in an encrypted format. 

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Telegram Passport

With Telegram Passport users can upload personal identifications documents that can be used at institutions which require Know Your Customer (KYC) procedures.

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Advantages of Telegram Business

Telegram has 100 million active users and is used to send 15 billion messages daily. The server-client encryption is used for cloud chats and the secret chats have an addition client-client layer.

Telegram for Business Messaging offers several unique characteristics. It is well known for being highly secure, but also has the flexibility to share a diversity of rich content.

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    Support private and public chats with your customers

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    Send rich content like, photos, videos, and more

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    Create large groups to share your messages with

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Use CM.com as Your Telegram Business Provider

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Access All Channels

Get access to all messaging channels available through the CM.com platform

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One Dashboard

Connect them all in one interface and deliver superior experiences

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Built-in Features

Benefit from built-in features like quick replies, chatbots, and send rich media

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Channel Fallback

We can guarantee the delivery of your message with a fallback to SMS

Get Access to Telegram Business via our Software

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Mobile Service Cloud

One solution with everything you need to provide a seamless customer experience, anytime, anywhere. Interact with your customers through their preferred channel via one Omnichannel Inbox, or automate your conversations with a chatbot. For a five-star service.

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Get Started With Telegram Business

By creating a presence with a Telegram account, brands worldwide can connect and build personal relationships with their customers.

By connecting to the CM.com platform you can get access to Telegram and all our other messaging channels to make sure you're not missing out in any way.

Get Inspired

May 19, 2023 • Instant Messaging

Introducing Instagram Marketing Messages

Today, more and more customer engagement happens on social media. And with good reason. Personalized messages on the favorite messaging apps of your customers can truly benefit your brand awareness. Instagram's new Marketing Messages feature offers a great marketing tool to be visible where your customers are and re-engage them to boost those conversion rates.
Dec 02, 2022 • Instant Messaging

SMS is 30 years old! 30 facts about SMS through the ages

Happy birthday, SMS! This famous channel celebrates its 30th birthday on December 3rd, 2022. From messages between individuals to SMS Marketing, the channel reigns supreme in the world of telecommunications. Let's look at some fun statistics and details you might not know about; 30 years of SMS history, the channel that pioneered mobile messaging as we know it today.
Sep 27, 2022 • Instant Messaging

Valuable Customer Engagement for Effective Logistics and Durable Customer Relations

With millions of packages being delivered worldwide on a daily basis, communications have become an integral part of the world of logistics. If there is one thing that customers want, it's helpful information about their packages. Did the order succeed? When will it arrive? How can it be returned? If you’re not engaging them on the right channels—the ones they want to use—you’ll see customer dissatisfaction skyrocket at critical moments. So how do you prevent that? Let's take a look at the many different touchpoints and interactions within the delivery journey.
Aug 24, 2022 • Instant Messaging

Why Do I Need a Google’s Business Messages Partner?

Google is making companies even more accessible through the launch of Google’s Business Messages, allowing customers to reach you in their moment of need. While the messaging service is available as an app, larger businesses are better suited to engage with customers through Google's Business Messages API, which requires partner support. Let's have a look at how this messaging channel is ideal for growing businesses looking to stay ahead of the competition.
Jun 19, 2022 • Instant Messaging

What Is Google’s Business Messages, Google's Mobile Conversational Channel?

Google’s Business Messages launched in 2017 and has been gaining traction over the past couple of years. With desktop emerging in 2021, it's a great solution for businesses and customers to interact directly from their Google My Business listing. We’ve broken down everything you need to know about Google's Business Messages to prepare you for this new addition to your omnichannel toolkit.
Jun 09, 2022 • Instant Messaging

Scale Your Business Communications With an SMS API Integration

When it comes to business messaging and message delivery - SMS works brilliantly. It’s the most accessible channel people still use every day, and it’s unlikely to go away any time soon. And that’s why SMS is used by most businesses, big and small, to communicate with their customers whenever they want and wherever they are. 
Jun 07, 2022 • Instant Messaging

How to Improve Customer Service With Google’s Business Messages

“How easy is it to do business with us?” If this is a question that you’ve asked your customers at any point in the last two years then you’re acutely aware of the importance of keeping your customers happy. If you haven’t asked this question, then you may find some valuable nuggets of information in this article.
Jun 02, 2022 • Instant Messaging

Why SMS Is Just as Relevant as Ever

When the first text was sent in December 1992, no-one would have predicted how popular SMS would become. In 1993, Nokia introduced its first mobile phone with an SMS feature, but owning a mobile phone was still relatively unusual. Fast forward through the next decade and SMS’s popularity exploded, with the lack of full keyboards on the handsets of the time being overcome with linguistic innovations such as ‘textspeak’.
Jun 01, 2022 • Instant Messaging

How to Choose Between Different Messaging Channels?

There’s a plethora of messaging apps and mobile communication channels available worldwide. Various apps exist, native applications are growing and also standard SMS text messages are still widely in use. In what channel should you invest your resources?
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