Explore Telegram for Business Messaging to enhance customer engagement, foster loyalty, and streamline interactions for higher revenue and increased sales conversions.
Use conversational messaging to deliver personalized updates, resolve inquiries promptly, provide exceptional customer service, nurture loyalty, and build stronger customer relationships.
Whether you're facilitating purchases or offering real-time (sales) assistance, optimizing your business-to-customer communication drives revenue and sales growth.
Verified Sender information is presented when users interact with a legitimate business, fostering trust for the consumer.
Engage your audience when relevant to them with live chats and calls, ensuring the personal support they need and boosting your conversions.
Telegram offers secure communication through end-to-end encryption, ensuring that messages and media shared are protected from unauthorized access.
Message delivery is guaranteed. If the recipient lacks an internet connection or doesn't have Telegram installed, our system seamlessly switches to SMS as a backup.
Telegram, boasting 100 million active users and facilitating 15 billion daily messages, is a dynamic platform for businesses to connect effectively with customers.
With its secure and user-friendly platform, Telegram empowers businesses to deliver personalized messages, updates, and customer support, all while fostering trust and loyalty.
Telegram features include:
Channels: Broadcast to a wide audience
Groups: Facilitate group discussions easily
Secret Chats: End-to-end encryption secure messaging
Passport: Upload ID documents for KYC compliance
Integrate Telegram directly through our Connectivity platform. Our API combines multiple communication channels into a single platform.
Want to provide customer service via Telegram? With Mobile Service Cloud, you can interact with your customers in one easy-to-use inbox.
Customer engagement today happens on a variety of online messaging channels to attract, engage, interact, and convert.
In this guide, you’ll see how using the most relevant messaging channels can do the same for your business.
Download the guideThe holiday season is right around the corner, and it comes with a golden opportunity to connect with your customers in meaningful and personalized ways. Messaging channels like WhatsApp, RCS, and SMS can help you create an unforgettable customer experience this Christmas. Stand out by sending curated offers, support, smart deals and festive cheer directly to the phones of your customers. In this blog, we’ll explore how leveraging these channels can not only enhance customer satisfaction but also drive sales during the busiest time of the year.
Surely, we’ve all heard the terms multichannel and omnichannel before. And sometimes even cross-channel or single channel. It seems like these terms are often used interchangeably, making it hard to understand what’s what. It is, however, very important to know the difference between these terms when talking about customer communication – because it can truly make or break the customer experience.
In an age of mass marketing, as well as constant TV, internet and email advertising, it’s safe to say that peak sales periods like Black Friday and the Holiday Season can be something of an overwhelming experience for consumers around the world. Feeling overwhelmed by irrelevant information from companies that doesn't match their personal needs and desires, it's no surprise people might want to switch off their phones, radios, and televisions, tuning out all forms of marketing until the sales peak season is over. As an eCommerce player, you should always be looking to avoid this by diversifying and personalizing your marketing strategy in a way that suits your customers needs and sensibilities.
RCS is a rising star among the messaging channels. It combines the reliability of the SMS network with the added benefits of rich media and other modern messaging features. Its only hiccup was reach - iOS didn't support RCS. Until now.
Using SMS customer service templates not only saves time but lets your support team create personalized, on-brand communications with just a few clicks. Today we’ll share business text message templates you can use to give your customers the information they need — fast.
Organizations face a significant challenge in effectively managing overdue payments and cash flow in a positive light with customers. To collect payments while keeping relationships intact and increasing engagement, SMS has emerged as a powerful, efficient and convenient tool for both businesses and customers. In this blog, we’ll explore how to effectively use SMS for late payments, highlighting its benefits and best practices.
There are many different ways to send text messages, and the various names and acronyms may start to feel daunting. In this blog, we'll tell you everything about SMS and MMS.
Want to grow your business? Then customer contact is key. Now that everybody and everything is connected to each other via those powerful little computers in our hands, the way you communicate with customers is becoming increasingly important for your succes. Read all about how you can use SMS to elevate your customer contact, drive sales and create that loyal customer base.
SMS is one of the oldest text messaging services, and the rise of instant messaging apps definitely made a dent in SMS traffic. Contrary to the newer apps with their rich features, SMS is quite basic in its features- plain text messages, not fluff, and a character limit of 160. Regardless, SMS is still one of the most impactful communication channels today. Read all about SMS statistics and its continued value to modern business communication.
Select a region to show relevant information. This may change the language.
Conversational Messaging
