Live Chat.

Chat with your website visitors in real-time with Live Chat, part of Mobile Service Cloud, the #1 customer service solution.

live chat web

Customer Expectations Have Shifted To Real-Time

Help them when they ask for it. Because your customers expect a response - instantly.

With Live Chat you can create personal connections: after all, a quick one-on-one chat can mean the world.

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Enable Fast, Personal Customer Service

Agent Inbox

Manage all Live Chats from all channels in one user-friendly Agent Inbox.

Team Collaboration

Easily share information with colleagues all in one conversational view.

Proactive Service

Invite customers to chat, send them relevant offers or products they might like.

Co-browsing

Guide visitors through your website. Help them while co-browsing.

Predefined Responses

Recurring questions can be answered even faster with Predefined Responses.

Customisable Widget

Enhance customer experience with a chat widget - adapted to your brand.

live chat widget

Customisable Chat Widget

With the customisable frontend widget, your customers can start chatting directly on your website. As an agent, you can switch your status to offline or online. If there is no one available, the widget switches from live chat to e-mail. Add service hours to let customers know when they can reach you.

Customise the widget to match your brand and website style.

  1. Show availability and service hours

  2. Custom branding possibilities

  3. E-mail fallback

live chat

Manage All Live Chats In One Inbox

Engage every customer via Live Chat, part of our Mobile Service Cloud. The conversation view is enriched with customer data, offering all the context you could need, such as previous conversations from any channel.

In the same view, you can ask a colleague a question, or forward the conversation to an external supplier. All within Mobile Service Cloud.

  1. Consolidated view of all support channels per customer

  2. 360° customer profile, right next to the customer’s question

  3. Collaborate easily with internal and external parties

Boost Service, Increase Sales

Real-time pre-sales conversations help customers convert. With Mobile Service Cloud, you can see what the user is doing, and assist them on your website. Based on behavior, such as visited pages, you can send proactive messages via Live Chat.

Inspire your team to generate more sales with sales tracking and 'win messages'.

  1. Send proactive messages based on customer data and behavior

  2. Measure your teams' sales contribution for each channel

  3. Help customers navigate your site with co-browsing

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