LINE offers more than just messaging – it's a versatile business solution that can revolutionise your customer engagement. Dive into various use cases to see how LINE for Business can work wonders for your specific needs and goals.
Take advantage of the impressive 98% open rate for mobile messages. Run campaigns, share coupons, and send product updates using rich media broadcast messages.
Increase sales and loyalty with discounts, codes, and exclusive offers. LINE's messages have a 70% read rate, and 52% of customers are likelier to repeat purchases with live chat support.
Send timely, valuable notifications straight to your customer's phone. Automate the process to lighten your team's load.
Elevate customer satisfaction with LINE and extend a helping hand. Introduce personalised assistance with a 24/7 chatbot or direct contact with an agent.
With access to LINE's large user base of over 230 million monthly active users, you can connect with a broad audience, expanding your reach and potential customer base.
Use LINE's interactive features, including chatbots, stickers, and multimedia messaging, to drive personalised and engaging interactions, nurturing stronger customer relationships.
Enhance customer satisfaction through efficient, round-the-clock support through personalised assistance, whether it's via a 24/7 chatbot or direct contact with an agent.
LINE is immensely popular in Japan, Taiwan, and Thailand, and is rapidly growing in Indonesia. If your customers are in these regions, using LINE is essential.
Why LINE for Business?
24/7 Availability: Consumers expect instant responses. Use chatbots and live agents to provide real-time support for an exceptional customer experience.
Meaningful Journey: With inbound and outbound messaging for marketing, notifications, and live chat, LINE enriches every customer phase.
Creative Engagement: Embrace rich messaging formats like images and videos to make your brand stand out.
Speak to an expertIntegrate LINE directly through our Connectivity platform. Our API combines multiple communication channels into a single platform.
Want to provide customer service via LINE? With Mobile Service Cloud, you can interact with your customers in one easy-to-use inbox.
In the real world, people use different environments to achieve different goals. They’ll go to brick-and-mortar shops to compare prices and competitors. Visit a showroom to experience products up close. Or schedule a meeting to see a live demo. But is that how it works in the digital world? Yes, it is. The digital world has various environments, too, from websites to messaging channels, social platforms and more.
Every channel where customers interact with a brand offers a different experience. Among the most distinctive is Instagram. Unlike other social media apps, Instagram users scrolling through posts often feel a deeply personal connection with the sources they follow: celebrities, favorite products, and subjects they’re passionate about. It’s a community built on trusting influential people.
Safeguarding company data against security threats should be on the top of the priorities list for every modern company. Especially since A2P, or application-to-person messaging fraud is on the rise. Read all about the different types of A2P fraud and what steps you can take to avoid being the next victim.
Social media plays a central role in modern-day customer engagement. Personalized messages on the favorite messaging platforms of your customers will skyrocket the customer experience and grow brand loyalty. Meta now introduced a new way to market to your audience: via Facebook Messenger.
Everybody has probably used (or at the very least heard of) Facebook and its communication channel Facebook Messenger. But did you know that Facebook Messenger can be of great added value for your business? Use this versatile channel to reach your audience!
Today, more and more customer engagement happens on social media. And with good reason. Personalized messages on the favorite messaging apps of your customers can truly benefit your brand awareness. Instagram's new Marketing Messages feature offers a great marketing tool to be visible where your customers are and re-engage them to boost those conversion rates.
WhatsApp has a number of policies in place to help them improve the overall customer experience and build a more positive relationship between consumers and online businesses. One such policy specifies that, before sending any messages to your customer through WhatsApp Business, businesses must first receive consent to do so.
Happy birthday, SMS! This famous channel celebrates its 30th birthday on December 3rd, 2022. From messages between individuals to SMS Marketing, the channel reigns supreme in the world of telecommunications. Let's look at some fun statistics and details you might not know about; 30 years of SMS history, the channel that pioneered mobile messaging as we know it today.
With millions of packages being delivered worldwide on a daily basis, communications have become an integral part of the world of logistics. If there is one thing that customers want, it's helpful information about their packages. Did the order succeed? When will it arrive? How can it be returned? If you’re not engaging them on the right channels—the ones they want to use—you’ll see customer dissatisfaction skyrocket at critical moments. So how do you prevent that? Let's take a look at the many different touchpoints and interactions within the delivery journey.
Select a region to show relevant information. This may change the language.
Product Launches
+44 20 3868 7140
