LINE offers more than just messaging – it's a versatile business solution that can revolutionise your customer engagement. Dive into various use cases to see how LINE for Business can work wonders for your specific needs and goals.
Take advantage of the impressive 98% open rate for mobile messages. Run campaigns, share coupons, and send product updates using rich media broadcast messages.
Increase sales and loyalty with discounts, codes, and exclusive offers. LINE's messages have a 70% read rate, and 52% of customers are likelier to repeat purchases with live chat support.
Send timely, valuable notifications straight to your customer's phone. Automate the process to lighten your team's load.
Elevate customer satisfaction with LINE and extend a helping hand. Introduce personalised assistance with a 24/7 chatbot or direct contact with an agent.
With access to LINE's large user base of over 230 million monthly active users, you can connect with a broad audience, expanding your reach and potential customer base.
Use LINE's interactive features, including chatbots, stickers, and multimedia messaging, to drive personalised and engaging interactions, nurturing stronger customer relationships.
Enhance customer satisfaction through efficient, round-the-clock support through personalised assistance, whether it's via a 24/7 chatbot or direct contact with an agent.
LINE is immensely popular in Japan, Taiwan, and Thailand, and is rapidly growing in Indonesia. If your customers are in these regions, using LINE is essential.
Why LINE for Business?
24/7 Availability: Consumers expect instant responses. Use chatbots and live agents to provide real-time support for an exceptional customer experience.
Meaningful Journey: With inbound and outbound messaging for marketing, notifications, and live chat, LINE enriches every customer phase.
Creative Engagement: Embrace rich messaging formats like images and videos to make your brand stand out.
Speak to an expertIntegrate LINE directly through our Connectivity platform. Our API combines multiple communication channels into a single platform.
Want to provide customer service via LINE? With Mobile Service Cloud, you can interact with your customers in one easy-to-use inbox.
A contemplation on CM.com in the era of AI agents.
Just when you think you’ve cracked it, the world of events spins on its axis again. Algorithms change, marketing tactics become overused so as to lose their effectiveness, and new tech comes to the market bringing with it a glut of opportunities. The choice is clear: adapt or fall behind. Instead of doing the obligatory five event trends to look out for in 2025 yawn-fest, we’re giving you 25 of-the-moment tactics for growing your event. Each has been crowd-sourced from the CM Live team, who spend their days talking to promoters and making sense of the new trends and technology that emerge. Keep an eye on 3, 7 and 15 in particular.
AI agents are your virtual helpers. Digital employees designed to perform specific tasks within an Agentic AI framework. What type of tasks? Pretty much anything you can think of: Analysing data, writing emails, automating cancel or renewal processes, creating tickets, and so on and on and on. But how do you create these AI agents? Let us show you how.
Your contact page is the ultimate business card for your customer service team, providing a direct connection to agents when needed. It plays a crucial part in the customer experience and offers your business a chance to enhance the user journey from the start or to resolve any issues that may occur. But how? These pages need to be well-designed, easy to use and informative. In this blog, Customer Success Manager Simone Dierdorp explores eight steps to improve your customer service contact page.
Ensuring secure and convenient online interactions is more important than ever. Every business has unique needs when it comes to protecting its digital space and customer interactions, and different needs require different solutions. That's why CM.com has introduced its "Build Your Own Verification", a flexible and customisable verification tailored to each business's specific needs.
As we begin 2025, the customer experience (CX) landscape is moving faster than ever. Significant progress is being made in advancing Generative AI towards Agentic AI, driving efficiencies from service to marketing, Apple has also launched RCS on iOS, leading to new channels to engage customers, and finally, businesses are using automation to meet customers’ demands of personalised interactions and instant responses across every channel.
The event organisers that are killing it share a common quality: they understand their core audience inside-out. Developing Buyer Personas – essentially, detailed profiles of your target audience – is a smart step towards this. The process of putting them together makes you think critically about your audience, while the personas themselves can be used to guide everything from curation to promo. Let’s break down what goes into a winning Buyer Persona and explore how you can use them to fuel ticket sales and grow your events business.
The holiday season is here, bringing a valuable opportunity to connect with customers in a more meaningful and personalised way. By using messaging channels like WhatsApp, RCS and SMS, your business can stand out by delivering curated offers, support, smart deals and festive cheer directly to your customers' phones. These interactions can create a memorable customer experience. In this blog, we’ll explore how leveraging these channels can not only enhance customer satisfaction but drive sales during the busiest time of the year.
With cybercrime on the rise and rules and regulations rightfully getting stricter each year, you as a business must keep up with the pace of online security. Traditionally, a lot of organisations apply Multi- or Two-Factor Authentication (MFA or 2FA) to secure accounts and protect sensitive data. And for a lot of cases, it works well. But, to truly know your customers, Mobile Identity Services can help.
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