Customer Stories
We've teamed up with some of our amazing customers to share their stories and show how CM.com is part of their day-to-day. Learn how our platform enables companies of all sizes to attract, engage and retain their customers using mobile technology.
As an Event Supporter of the Formula 1 Heineken Dutch Grand Prix, CM.com teamed up with the Dutch Grand Prix to provide the best fan experience from start to finish.
Read moreMissguided launched a chatbot as the first step in its journey to customer service automation, decreasing live contacts and costs by 14%.
Coca-Cola took customer experience to the next level with a WhatsApp Chatbot for its Euro 2020 Football Cup campaign.
DFS enhanced its customer experience, providing an improved and more innovative service via the AI chatbot ‘Sofia’.
NI Water’s partner, IPI, approached CM.com to help create the ‘Ask NI’ chatbot for the NI Water website and get customers faster answers.
Orbit put chatbots at the heart of its customer service offering to free up its customer service team to deliver real value.
DHL Parcel Benelux implemented a chatbot to improve the transport and delivery process and the communication around it.
VIVID launched its omnichannel chatbot and voicebot to fast-track queries and automatically share knowledge with its customers.
Takeaway.com informs millions of consumers that their food orders have been received via SMS, using the CM.com SMS Gateway.
BMW Group uses CM.com SMS gateway solution for their ConnectedDrive services, keeping drivers always connected.
Domino’s uses WhatsApp to recruit and connect with candidates; applying for a job is as easy as texting family and friends.
KFC implemented its WhatsApp chat ordering channel via CM.com, allowing customers to place orders via WhatsApp and collect food in-store easily.
Radius Payment Solutions uses CM.com's communication solutions to streamline customer service processes and cross-sell its vast product range.
Crises Control uses CM.com's SMS messaging solution to keep its customers in the loop in emergency situations.
Czech & Speake used CM.com's communication solution to stay in touch with customers during the COVID-19 pandemic.
Superprof connects teachers and students in the UK and worldwide thanks to SMS and WhatsApp Business via CM.com.
Revolution Beauty uses CM.com's Mobile Service Cloud to streamline and improve customer service, increasing productivity by 50%.
Winparts implemented Mobile Service Cloud to quickly and effectively handle all contact, including phone, email, and live chat.
elho helps its customer care team offer faster service and inspire customers to make their lives greener with Mobile Service Cloud.
Chartwell Mortgage Services uses Mobile Service Cloud to respond to customer queries and book appointments for their advisers.
Vacansoleil streamlines customer service and centralised multiple systems to one omnichannel platform with Mobile Service Cloud.
My Jewellery uses Mobile Service Cloud with the ambition to make the online and offline shopping experience feel exactly the same.
YourSurprise uses Mobile Service Cloud to communicate with customers across all channels from a single platform. From live chat to social media and WhatsApp.
Weekender and Out-There Festival Director Tim Bartlett worked with CM.com to overcome the challenges of live music and COVID.
Absa Cape Epic launched a virtual race office via WhatsApp chatbot to elevate the experience with CM.com, the Official Communications Software Partner.
Invictus Games implemented CM.com's ticketing, mobile app and mobile marketing to support its 100,000 international visitors.
KLM Open golf tournament, 100th edition, worked with CM.com to ensure smooth ticket sales and entrance control for its 45,000 expected visitors.
Lowlands, organiser Mojo Concerts B.V. and CM.com, introduced a new way of paying for festival visitors during the 27th edition.
Heineken Experience implemented Global Ticket (part of CM.com) to improve the setup of its online ticketing and customer experience.
NAC Breda uses CM.com's solutions to interact with supporters, business relations and improve the overall experience.
Brussels Philharmonic used Appmiral (part of CM.com) to enable a digital-focused experience for concert attendees and reach a wider audience.
Our platform provides a smart combination of communication, messaging channels, payments and platform features. Start-ups and enterprise businesses alike rely on our platform for better marketing, sales and service.
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