Send personalised offers, confirmations and notifications to your customers with SMS. Its cost-effectiveness, ease of personalisation and precise targeting makes SMS an efficient channel for swift, attention-grabbing communication.
Send out compelling promotional messages at strategic moments throughout the year to keep your customers engaged and boost sales through SMS.
Send personalised shopping experiences and product recommendations through SMS, tailoring offers to individual customer preferences and interests.
In the event of important updates or disturbances, an SMS is sent to directly inform your customers, keeping them up to date with relevant information on time.
Provide peace of mind to your customers by sending a detailed SMS with a confirmed date, time, and location after scheduling.
Add SMS to your contact centre and help your agents to connect with your customers. Tackle more conversations at a time without losing personal customer support.
Enable customers to request and receive personal status tracking updates through SMS. Keep them informed with timely SMS notifications providing updates on their orders.
Implement direct live customer support chat through SMS, providing an accessible and quick channel for customers to connect with support representatives.
Gather valuable insights and enhance customer satisfaction by soliciting feedback through streamlined SMS surveys.
Send SMS reminders before scheduled appointments, helping reduce no-shows by keeping the appointment top-of-mind for your customers.
Use SMS One Time Passwords (OTP) to enhance the customer experience and increase the security of your (and your customers') online data.
Verify the identity of your customers with Two Factor Authentication. Send Verification codes and One Time Passwords over this encrypted channel for added security.
Strengthen security by verifying login attempts from unrecognised devices or locations through SMS, leveraging a known phone number as an additional layer of authentication.
Simplify the account validation process for users by using SMS to send verification codes (OTP), streamlining the validation and verification steps during account creation or updates.
Get SMS real-time alerts on transactions and fraud, enabling swift responses to unauthorised access and suspicious activities.
Use SMS as a way to increase customer engagement, improve account security and increase customer satisfaction with a platform built for scale, speed and deliverability.
Watch the video to get a first impression of our SMS messaging platform.
Use our SMS API code and your API key to start sending and receiving messages in minutes. Our SMS Gateway is supported with full developer codes and detailed documentation.
Be ahead of your customers' questions and queries, and send timely notifications. Easily reply to all questions with SMS and manage all conversations in one dashboard.
With a 98% open rate, SMS messages get read more than email. Our SMS Gateway makes it easy to send bulk text messages across the globe and can be used in many different ways.
Connect your website or application to our API or use our Cloud Software for reliable global messaging – and benefit from 60+ direct carrier connections to deliver your SMS.
Worldwide delivery under 10 seconds
Direct mobile operator connections
Highly secure and certified platform
Get your long number or short code and assign keywords to pre-determined numbers for conversational-style SMS message campaigns
Enabling two-way messaging will allow your business to receive messages and replies from your customers at a minimum cost.
Choose between a short code or long number
Initiate conversations by using "opt-in" keywords
Connect to other Conversational Channels via one API
Benefit from our Bulk SMS solutions with all the tools and features to enrich your message. Make your customers happy, send them delivery notifications, booking confirmations, appointment reminders, and more, at the moment it matters. Discover all the possibilities.
Start Messaging TrialTalk to an expertUsing SMS to send reminders to customers with returned Direct Debits, Radius has seen 48% of customers clicking on the link make payment. The result is saving an equivalent of two full-time members of staff in the credit control team.
We inform millions of consumers effectively about their food order via SMS, using the SMS Gateway of CM.com. An easy choice to inform our consumers proactively and to avoid the need to contact us and worry about their order.
SMS plays a crucial role in BMW’s ConnectedDrive services. CM.com’s global reach means we don’t have to worry about which routing or mobile network to use; CM.com takes care of it with the SMS Gateway.
Easily integrate our SMS Gateway API into your system. In the Messaging Gateway app, you can find our SMS API code and your API key to start sending and receiving SMS messages in minutes.
Get detailed insights into your traffic. Messaging Log provides you with detailed information on the status, content, and cost of all your sent and received messages, so you can stay in full control of your SMS traffic.
Messaging Analytics offers aggregated and detailed insights into SMS communications and real-time trends, so you can adapt your mobile strategy directly. It provides views into the status and performance of your electronic communications.
Mail SMS is an email-to-SMS app that converts standard emails into text messages. By using your own email client, turning email into SMS is as easy as sending an email. You can use every email program to send SMS messages from your Online SMS Gateway account.
Volume Discount from 50,000 Messages
SMS is useful in a variety of business situations. Anywhere you need to message customers with reliable delivery, and high readability, and where information is time-sensitive, SMS is an option. Examples of SMS use cases:
- SMS as an appointment reminder
- SMS as a planning tool
- SMS as an internal communication and notification tool
- SMS as an external marketing channel
- SMS for server notifications
- SMS as login code
- SMS for voting
- SMS for applications and requests
- SMS for donations
An SMS API is a type of API that allows your business to integrate SMS (Short Message Service) messaging into your existing software platforms. SMS APIs enable you to send or receive SMS messages quickly and easily through any website or application.
An SMS API makes it possible for your business to operate 24/7, providing customer notifications and information even outside business hours.
As a long-established technology with settled billing processes, SMS isn’t just effective – it’s low cost. While the cost per SMS varies by country, providers like CM.com enjoy global arrangements with network providers in all markets. This enables Worldwide SMS Pricing – one price per country, for all operators, with no extra fees.
An SMS Service Provider (SSP) is a company or organisation that offers SMS (Short Message Service) messaging services to businesses, individuals, and other entities. These providers operate SMS gateways, which are responsible for sending and receiving text messages between mobile devices and various applications. SMS Service Providers play a crucial role in enabling businesses to send bulk SMS messages, notifications, alerts, and other types of information to their customers or target audience.
The greatest open rates are not always reached through the latest in messaging innovations. Despite all technological possibilities, good old SMS remains the channel with the highest open rates. In 2023, SMS boasts a staggering open rate of 98%. For comparison’s sake, email marketing campaigns receive a 20% open rate.
Every successful eCommerce strategy should aim to optimise customer communication across the entire buying journey. Why? The customer buying journey isn't limited to the point of sale alone. It encompasses everything leading up to purchase and everything afterwards. So, businesses need to engage and assist customers during the pre-sale, purchase and post-purchase stages - via a channel available to all - to create a successful eCommerce strategy.
While SMS is one of the oldest messaging services, the rise of instant messaging channels made a dent in its traffic. Why? Compared to the newer channels with rich features, SMS is relatively basic in its features, with plain text messages and a character limit of 160. Yet in customer communication, basic is often effective. So much so, that SMS is still one of the most impactful communication channels today. But how can it add value to your business? In this blog, we explore the popularity and key use cases of this ever-lasting channel.
Data security is an integral part of any organisation. Yet, how can businesses protect sensitive information in a world where employees and customers access online accounts from multiple devices and channels? Two-Factor Authentication (2FA) is the answer.
WhatsApp and SMS are widely used messaging channels, boasting incredible user numbers. In the UK alone, WhatsApp has over 30 million users, and 111.8 million consumers have mobile devices with SMS built-in, making both powerful channels to reach customers. But what are the differences between these two exactly? What are the similarities? And more importantly, which one will add the most value to your audience and business?
During the Black Friday rush, retailers significantly increase SMS traffic to share exclusive deals, limited-time offers, and early access with customers. In 2022, brands sent 68% more SMS messages on Black Friday. By harnessing the power of this popular communication channel, businesses can reach eager shoppers, boost engagement and drive conversions. Some SMS campaigns have delivered an incredible 2000% return on investment (ROI) during Black Friday. Yet, with increased traffic, retailers must effectively manage and measure SMS campaigns to truly capitalise on the Black Friday weekend.
In recent years, the integration of SMS has played a pivotal role in transforming the Black Friday shopping experience. Retailers and consumers alike have embraced SMS as a powerful tool for communicating promotions, exclusive offers, and time-sensitive alerts.
One might assume that SMS has lost relevance in an era dominated by popular messaging channels such as WhatsApp and Instagram. However, when it comes to Black Friday, one of the most anticipated shopping events of the year, SMS remains as important as ever. While consumers are bombarded with emails, push notifications, and social media advertisements, the humble SMS message, with its 98% open rate, often cuts through the noise and connects businesses with eager shoppers.
Happy birthday, SMS! This famous channel celebrated its 30th birthday on December 3rd, 2022. From messages between individuals to SMS Marketing, the channel reigns supreme in the world of telecommunications. Let's look at some fun statistics and details you might not know about; 30 years of SMS history, the channel that pioneered mobile messaging as we know it today.
In today's transport and delivery industry, businesses face new challenges to keep their customers happy daily. Customers expect fast, flexible, and sometimes even same-day delivery, and demand to be kept up-to-date promptly. Yet, time is money, and costs need to be cut. Regaining control of the delivery process will significantly benefit your business. SMS can make a difference.
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