Unlock Data With Our Customer Data Platform.

Eliminate data silos and create 360° customer profiles by unifying data from all your online and offline sources.

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Centralise and Unify Your Customer Data

Change the way you approach marketing and centralise your customer data within our Customer Data Platform. Connect multiple data sources into one unified customer profile giving you real-time insights into your customer's behaviour.

Why You Need a Customer Data Platform

Many of our users have large amounts of data, but their core business is not digital. Their customer data is generated across multiple systems that have no marketing & communication capabilities.

Our Customer Data Platform (CDP) connects to those systems and creates unified customer profiles. Ready to use for marketers. Enabling them to provide richer customer experiences and improve customer engagement.

Mobile Marketing Cloud

CRM vs. CDP

You’ve undoubtedly heard of a CRM, but what are the main differences between a CRM and CDP and do you need both? CRM’s and CDP’s are not mutually exclusive and are often used in tandem with one another to provide rich, personalised customer experiences. 

There are several limitations to a CRM:

  1. CRM's do not deliver a complete 360 degree view of the customer.

  2. CRM data is gathered manually and is often hard to automate.

  3. CRM’s cannot understand your customers and their behaviour.

Discover the differences

Download the Guide: Customer Data Platforms

Customer Data Platform

An Introductory Guide for Marketers

Is your customer data sitting untapped across multiple systems? You may only have a fraction of the insights you could have. In this guide you can read everything you need to know about Customer Data Platforms.

Download the guide
Build 360° Customer Profiles

Build 360° Customer Profiles

Customer Data is often fragmented and siloed in different software systems. As a result, you cannot exploit the data to its full potential. Our CDP unlocks your data and solves this problem.

We unify your customer data into 360˚ customer profiles, regardless of how or where your data is stored.

  1. Benefit from the power of unlimited data sources

  2. Integrate data via Webhooks, API integrations, or CSV imports

  3. Unify your customer data into 360˚ customer profiles

AVAILABLE INTEGRATIONS

zapier
salesforce
shopify
chatfuel
lightspeed
webhooks
Segment Based on Customer Behavior

Segment Based on Customer Behaviour

Once your customer data is fully integrated in the Mobile Marketing Cloud, you can create segments. These segments can be based on any rules and criteria you like. 

The segments can include channel engagement, user location, birthdays, purchase history, web behavior or any other events you can think of.

  1. Segment based on behavior targeting

  2. Segment based on events or demographics

  3. Filter segments by permissions to ensure GDPR compliancy

Achieve 1:1 Personalization

Achieve 1:1 Personalisation

One size does not fit all. Customers expect personalised offerings catered to their preferences. You can do this by collecting data events of their interactions.

And by personalising your messaging based on their behavior. These processes can be automated and scaled by using real-time smart segments.

  1. Know what your customer wants

  2. Personalise customer experiences

  3. Use real-time smart segments

Automate With Workflows

Once you know what your customer wants, you now need to reach them at the right moment and place.

The Mobile Marketing Cloud enables you with all the campaign management tools to create omnichannel customer journeys.

  1. Start omnichannel conversations via Email, SMS, or WhatsApp

  2. Automate with personal workflows

  3. Use advanced campaign management

How to Use the Customer Data Platform

Seamless Customer Onboarding

Create automated sign-up journeys that give your customers a wow feeling from the first point of contact.

Turn Anonymous Customers Into Profiles

Know who your customers are and what they want by collecting their data through giveaways, QR codes and registration forms.

Engage at the Most Special Moments

Create personalised offers for special moments such as birthdays and anniversaries, that customers will never forget.

Re-Engage and Increase Retention

Know why your customers are inactive and reactivate them with personalised messages through their preferred channel.

Unlock Your Data Today!

Integrate the CM.com Mobile Marketing Cloud in your organisation and use it with success. Watch our demo video to see our platform in action.

Schedule demoTo Mobile Marketing Cloud

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