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Industries Leisure & Travel

Travel in numbers

148 m

travel bookings are completed online every single year worldwide (Condor Ferries)

60%

of travellers worldwide believe in the importance of technology to minimise human interaction when travelling (Statista)

45%

of UK travellers feel comfortable researching and booking trips to new destinations using only their mobile (Condor Ferries)

51%

of travellers worldwide use the web as a source of inspiration for holidays (Statista)

Are you free to talk?

Your customers want to talk to you on their favorite channel. Make sure they can, by using CM.com's mobile messaging channels.

Speak to an expertOur Solutions

WhatsApp
Facebook
RCS
Viber
SMS
Twitter
Apple Messages for Business

Travel segments CM.com serves

Travel agencies and transportation

Travel agencies and transportation

The main need of this tech-savvy industry is a reliable and future-proof system. CM.com's technology enables it to quickly set up and seamlessly scale up. Our proven infrastructure can handle large amounts of calls, messages, and payment transactions.

Theatres, museums, parks, zoos and more

Theatres, museums, parks, zoos and more

Visitors have a broad range of choices for fun activities. Be unique by engaging current and potential customers in new ways. Go beyond the physical ways of interacting and reach them via different online messaging channels.

Hospitality, restaurants and hotels

Hospitality, restaurants and hotels

The hospitality industry is very guest-oriented. Delivering the best service is a top priority. This goes beyond the hotel lobby, and should also include all online interaction. Provide a seamless mobile customer journey and take the next step in hospitality.

How CM.com can help your business

Easily Accessible

Guests can reach you easily, anytime, anywhere via their favourite channel.

Fast Response Time

Our products allow you to respond quickly, contributing to a carefree vacation.

Personal Messages

Tailor communications to your customer, where they are and what they're doing.

Real-Time Answers

Travellers have many questions, with the right software you can answer them all.

Easily Scaleable

Scale-up in peak season by automating elements of your customer contact.

Mobile Marketing Cloud

Create first-class customer experiences

Guests want to enjoy themselves. From the booking to the journey and the stay at the destination. They need to be able to rely on the service you offer to make their vacation unforgettable.

Empower your marketers to create first-class customer experiences that increase engagement and conversion. Our Mobile Marketing Cloud is the only omnichannel customer engagement solution that includes all mobile messaging channels like SMS and WhatsApp. 

Mobile Marketing Cloud
Staying in touch is important.

Be there for your customers, anytime, anywhere

When can your customers reach you? 9 to 5? 24/7? 365 days a year? Now that your customers can contact you from anywhere in the world, at any time, on any device and on any platform, you need to expand your traditional messaging channels beyond phone or email.

You need WhatsApp, Facebook Messenger, Apple Messages for Business, Viber, and other instant messaging channels. Thankfully, our Mobile Service Cloud can help you implement all of them in one, easy-to-use dashboard.

Mobile Service Cloud
Mini Travel Guide

First-Class Customer Service

Soon, travelling will be possible again, and everyone will book the dream trip. Read this guide to make sure you can talk to your customer throughout their journey and provide the service they expect.

Download the guide

Deliver personalised customer engagements 

We'd love to help your business realise the power of conversational commerce. Click the link below to speak to our sales team and schedule a demo.

Talk to SalesOur customers

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