Guests can reach you easily, anytime, anywhere via their favourite channel.
Our products allow you to respond quickly, contributing to a carefree vacation.
Tailor communications to your customer, where they are and what they're doing.
Travellers have many questions, with the right software you can answer them all.
Scale-up in peak season by automating elements of your customer contact.
The main need of this tech-savvy industry is a reliable and future-proof system. CM.com's technology enables it to quickly set up and seamlessly scale up. Our proven infrastructure can handle large amounts of calls, messages, and payment transactions.
Visitors have a broad range of choices for fun activities. Be unique by engaging current and potential customers in new ways. Go beyond the physical ways of interacting and reach them via different online messaging channels.
The hospitality industry is very guest-oriented. Delivering the best service is a top priority. This goes beyond the hotel lobby, and should also include all online interaction. Provide a seamless mobile customer journey and take the next step in hospitality.
Guests want to enjoy themselves. From the booking to the journey and the stay at the destination. They need to be able to rely on the service you offer to make their vacation unforgettable.
Empower your marketers to create first-class customer experiences that increase engagement and conversion. Our Mobile Marketing Cloud is the only omnichannel customer engagement solution that includes all mobile messaging channels like SMS and WhatsApp.
Mobile Marketing CloudWhen can your customers reach you? 9 to 5? 24/7? 365 days a year? Now that your customers can contact you from anywhere in the world, at any time, on any device and on any platform, you need to expand your traditional messaging channels beyond phone or email.
You need WhatsApp, Facebook Messenger, Apple Messages for Business, Viber, and other instant messaging channels. Thankfully, our Mobile Service Cloud can help you implement all of them in one, easy-to-use dashboard.
Mobile Service CloudOmnichannel customer engagement solution for businesses that want to start conversations with people, not profiles.
All-in-one customer service software to deliver superior experiences, engage customers, and increase customer happiness.
Deliver exceptional customer experience and self-service with our Conversational AI Cloud.
We'd love to help your business realise the power of conversational commerce. Click the link below to speak to our sales team and schedule a demo.
Talk to SalesOur customersEvery successful eCommerce strategy should aim to optimise customer communication across the entire buying journey. Why? The customer buying journey isn't limited to the point of sale alone. It encompasses everything leading up to purchase and everything afterwards. So, businesses need to engage and assist customers during the pre-sale, purchase and post-purchase stages - via a channel available to all - to create a successful eCommerce strategy.
While SMS is one of the oldest messaging services, the rise of instant messaging channels made a dent in its traffic. Why? Compared to the newer channels with rich features, SMS is relatively basic in its features, with plain text messages and a character limit of 160. Yet in customer communication, basic is often effective. So much so, that SMS is still one of the most impactful communication channels today. But how can it add value to your business? In this blog, we explore the popularity and key use cases of this ever-lasting channel.
WhatsApp dominates the messaging landscape in the United Kingdom, securing its position as the top messaging channel. According to Statista, WhatsApp stood out as the most used messaging channel in the UK in 2023.
Egg LDN have been a popular name on the London nightclub scene for over a decade. But with a client base that engaged predominantly via their mobile device, they needed more than just an email platform to drive ticket sales. Read how we helped the team get started with SMS and drive ticket sales.
WhatsApp and Facebook Messenger are both established messaging channels for customer engagement. But what are the differences? Which advantages does each channel have for what business use case?
With two billion daily active users globally and ten million downloads annually in the UK, WhatsApp is one of the most popular messaging channels. The WhatsApp Business Platform enables businesses to utilise this channel to connect with customers. It offers a variety of powerful engagement tools to enhance customer communication and boost sales. And now, WhatsApp has added another innovative feature: WhatsApp Carousel.
Effective marketing means creating personal and conversational experiences for your customers. And what better place to meaningfully connect to your customers than on their favourite social media platforms and channels such as WhatsApp, Facebook and Instagram? With click-to-chat WhatsApp ads, which direct users on Facebook and Instagram to a WhatsApp chat when clicked, you can offer customers direct and personal engagement and make a seamless entry point to your business's WhatsApp channel.
WhatsApp Business Platform is adding another new and innovative feature to its repertoire: WhatsApp Flows. But what are WhatsApp Flows? And what can they do for businesses?
Data security is an integral part of any organisation. Yet, how can businesses protect sensitive information in a world where employees and customers access online accounts from multiple devices and channels? Two-Factor Authentication (2FA) is the answer.
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