Start your journey to first-class customer service•

Engage in conversations anywhere in the world, in any timezone, and in the way that works best for your customer.

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Easily Accessible

Guests can reach you easily, anytime, anywhere via their favourite channel.

Fast Response Time

Our products allow you to respond quickly, contributing to a carefree vacation.

Personal Messages

Tailor communications to your customer, where they are and what they're doing.

Real-Time Answers

Travellers have many questions, with the right software you can answer them all.

Easily Scaleable

Scale-up in peak season by automating elements of your customer contact.

Travel agencies and transportation

The main need of this tech-savvy industry is a reliable and future-proof system. CM.com's technology enables it to quickly set up and seamlessly scale up. Our proven infrastructure can handle large amounts of calls, messages, and payment transactions.

Theatres, museums, parks, zoos and more

Visitors have a broad range of choices for fun activities. Be unique by engaging current and potential customers in new ways. Go beyond the physical ways of interacting and reach them via different online messaging channels.

Hospitality, restaurants and hotels

The hospitality industry is very guest-oriented. Delivering the best service is a top priority. This goes beyond the hotel lobby, and should also include all online interaction. Provide a seamless mobile customer journey and take the next step in hospitality.

Guests want to enjoy themselves. From the booking to the journey and the stay at the destination. They need to be able to rely on the service you offer to make their vacation unforgettable.

Empower your marketers to create first-class customer experiences that increase engagement and conversion. Our Mobile Marketing Cloud is the only omnichannel customer engagement solution that includes all mobile messaging channels like SMS and WhatsApp.

Mobile Marketing Cloud

When can your customers reach you? 9 to 5? 24/7? 365 days a year? Now that your customers can contact you from anywhere in the world, at any time, on any device and on any platform, you need to expand your traditional messaging channels beyond phone or email.

You need WhatsApp, Facebook Messenger, Apple Messages for Business, Viber, and other instant messaging channels. Thankfully, our Mobile Service Cloud can help you implement all of them in one, easy-to-use dashboard.

Mobile Service Cloud

The Convers-AI-tional Nation Travel Report

Customer service has a pivotal role in overall customer spending. But how are travel brands really performing? To delve deeper, we reviewed the UK’s top 25 travel brands when it comes to engagement.

Download the report

Checklist for the travel and leisure industry

Discover how tech-driven your experience is and receive advice on the next steps in your digital transformation.

Download the checklist

Omnichannel customer engagement solution for businesses that want to start conversations with people, not profiles.

All-in-one customer service software to deliver superior experiences, engage customers, and increase customer happiness.

Deliver exceptional customer experience and self-service with our Conversational AI Cloud.

May 29, 2023 • Mobile Service Cloud

Service enquiries from WhatsApp Business made simple

WhatsApp has experienced over 60% growth year-on-year as a customer service channel. It’s growing fast, but what are the benefits of using WhatsApp Business for customer service? And how can customer service agents manage the increasing inbound enquiries via WhatsApp? In this blog, we'll discuss why WhatsApp Business benefits customer service and how to efficiently handle incoming messages with CM.com's Mobile Service Cloud.

May 22, 2023 • Conversational Commerce

Introducing Instagram Marketing Messages

Today, more and more customer engagement happens on social media. And with good reason. Personalised messages on consumers' favourite messaging apps can truly benefit your brand awareness. Instagram's new Marketing Messages feature offers a great marketing tool to be visible where your customers are and re-engage them to boost those conversion rates.

May 22, 2023 • Mobile Service Cloud

A question of sport: delivering better customer experiences

Great customer service keeps fans wanting more, but how do you deal with the ebb and flow of customer contact in sports organisations?

May 15, 2023 • Customer Experience

Peak moments in eCommerce: how to keep your customer service on point

Customer service is essential year-round, but the pressure increases during the retail and eCommerce holiday season: sharply rising from November to December. More orders come in, which means more customer interactions.

May 08, 2023 • WhatsApp

Showcase your products with WhatsApp Business Product Messages

You might already be using WhatsApp Business as a communications channel for things like customer service, customer feedback, and marketing. However, what many people have yet to discover is the power of WhatsApp Product Messages as a highly innovative and effective way to boost your sales potential on one of the world's most popular online messaging channels.

May 03, 2023 • WhatsApp

How to make the most of WhatsApp Business Search

WhatsApp Business has continued its support for businesses with the introduction of its search functionality, WhatsApp Business Search. WhatsApp users can now easily find businesses to interact with, meaning customers can get answers faster whenever they want. But what is WhatsApp Business Search? And how can your business engage customers via the search functionality?

May 01, 2023 • Customer Experience

Hyper-personalisation made simple: scalable, self-learning and fully automated

Retail and eCommerce businesses are adopting hyper-personalisation at an increasing rate. And they have good reason to do so. Hyper-personalisation moves the consumer towards actual 1-2-1 experiences. Experiences that increase engagement and, ultimately, purchases. But how can your business implement true hyper-personalisation? Given the potential of artificial intelligence (AI), getting started is simpler than you would imagine.

Apr 24, 2023 • Marketing

Peak moments in eCommerce: how to prepare with data

The retail and eCommerce holiday season, or the Q4 high season, may seem far away, but now is the time to explore how to prepare to make the most out of it and garner the best results. This article will explore the essential data to analyse and prepare your business for busier times.

Apr 20, 2023 • Chatbots

Six chatbot examples for great customer experiences

Companies use chatbots for various reasons, “productivity” can be a key motivational factor, for example. But chatbots come in many forms and sizes. To have a successful chatbot, you need to think about what you want to achieve, what kind of bot you need to do so, where to apply a bot, and which type of bot. In this blog, we’ll walk you through some of the most successful chatbot examples of our global customers and show you how you can use them to improve customer experience.