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Industries Leisure & Travel

How CM.com can help your business

Easily Accessible

Guests can reach you easily, anytime, anywhere via their favourite channel.

Fast Response Time

Our products allow you to respond quickly, contributing to a carefree vacation.

Personal Messages

Tailor communications to your customer, where they are and what they're doing.

Real-Time Answers

Travellers have many questions, with the right software you can answer them all.

Easily Scaleable

Scale-up in peak season by automating elements of your customer contact.

TRUSTED BY BRANDS WORLDWIDE

Travel & Leisure segments CM.com serves

Travel agencies and transportation

Travel agencies and transportation

The main need of this tech-savvy industry is a reliable and future-proof system. CM.com's technology enables it to quickly set up and seamlessly scale up. Our proven infrastructure can handle large amounts of calls, messages, and payment transactions.

Theatres, museums, parks, zoos and more

Theatres, museums, parks, zoos and more

Visitors have a broad range of choices for fun activities. Be unique by engaging current and potential customers in new ways. Go beyond the physical ways of interacting and reach them via different online messaging channels.

Hospitality, restaurants and hotels

Hospitality, restaurants and hotels

The hospitality industry is very guest-oriented. Delivering the best service is a top priority. This goes beyond the hotel lobby, and should also include all online interaction. Provide a seamless mobile customer journey and take the next step in hospitality.

Mobile Marketing Cloud

Create first-class customer experiences

Guests want to enjoy themselves. From the booking to the journey and the stay at the destination. They need to be able to rely on the service you offer to make their vacation unforgettable.

Empower your marketers to create first-class customer experiences that increase engagement and conversion. Our Mobile Marketing Cloud is the only omnichannel customer engagement solution that includes all mobile messaging channels like SMS and WhatsApp. 

Mobile Marketing Cloud
Staying in touch is important.

Be there for your customers, anytime, anywhere

When can your customers reach you? 9 to 5? 24/7? 365 days a year? Now that your customers can contact you from anywhere in the world, at any time, on any device and on any platform, you need to expand your traditional messaging channels beyond phone or email.

You need WhatsApp, Facebook Messenger, Apple Messages for Business, Viber, and other instant messaging channels. Thankfully, our Mobile Service Cloud can help you implement all of them in one, easy-to-use dashboard.

Mobile Service Cloud
The Convers-AI-tional Nation Travel Report

The Convers-AI-tional Nation Travel Report

Customer service has a pivotal role in overall customer spending. But how are travel brands really performing? To delve deeper, we reviewed the UK’s top 25 travel brands when it comes to engagement.

Download the report
Travel checklist

Checklist for the travel and leisure industry

Discover how tech-driven your experience is and receive advice on the next steps in your digital transformation.

Download the checklist

Deliver personalised customer engagements 

We'd love to help your business realise the power of conversational commerce. Click the link below to speak to our sales team and schedule a demo.

Talk to SalesOur customers

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