Engage in conversations anywhere in the world, in any timezone, and in the way that works best for your customer.
Leisure & Travel
Guests can reach you easily, anytime, anywhere via their favourite channel.
Our products allow you to respond quickly, contributing to a carefree vacation.
Tailor communications to your customer, where they are and what they're doing.
Travellers have many questions, with the right software you can answer them all.
Scale-up in peak season by automating elements of your customer contact.
The main need of this tech-savvy industry is a reliable and future-proof system. CM.com's technology enables it to quickly set up and seamlessly scale up. Our proven infrastructure can handle large amounts of calls, messages, and payment transactions.
Visitors have a broad range of choices for fun activities. Be unique by engaging current and potential customers in new ways. Go beyond the physical ways of interacting and reach them via different online messaging channels.
The hospitality industry is very guest-oriented. Delivering the best service is a top priority. This goes beyond the hotel lobby, and should also include all online interaction. Provide a seamless mobile customer journey and take the next step in hospitality.
Guests want to enjoy themselves. From the booking to the journey and the stay at the destination. They need to be able to rely on the service you offer to make their vacation unforgettable.
Empower your marketers to create first-class customer experiences that increase engagement and conversion. Our Mobile Marketing Cloud is the only omnichannel customer engagement solution that includes all mobile messaging channels like SMS and WhatsApp.
Mobile Marketing CloudWhen can your customers reach you? 9 to 5? 24/7? 365 days a year? Now that your customers can contact you from anywhere in the world, at any time, on any device and on any platform, you need to expand your traditional messaging channels beyond phone or email.
You need WhatsApp, Facebook Messenger, Apple Messages for Business, Viber, and other instant messaging channels. Thankfully, our Mobile Service Cloud can help you implement all of them in one, easy-to-use dashboard.
Mobile Service CloudOmnichannel customer engagement solution for businesses that want to start conversations with people, not profiles.
All-in-one customer service software to deliver superior experiences, engage customers, and increase customer happiness.
Deliver exceptional customer experience and self-service with our Conversational AI Cloud.
We'd love to help your business realise the power of conversational commerce. Click the link below to speak to our sales team and schedule a demo.
You've been sending SMS messages to your customers for years. Delivery rates are high, they work on every phone, and your customers are familiar with the channel. SMS does exactly what it's supposed to do. But that's also the problem: SMS delivers messages, it doesn't start conversations.
Does your business depend on high-volume email communication? Then you want that infrastructure to be reliable and fast. When it comes to sending millions of messages, you need performance, uptime, and control at scale. And of course, you don't want to break the bank either. We have just the thing for you: the Email Gateway API.
Customer service teams are used to precise analytics. Average handle time, first contact resolution, CSAT scores, numbers that are clean, comparable, and easy to report on. AI agents change that dynamic in a fundamental way.
The customers who call are not a random sample of your customer base. They tried the FAQs. They sent a message. They waited, or they did not bother, because what they need to say is too complicated, too urgent, or too important to type. By the time they pick up the phone, they are already a little frustrated and already invested in getting an answer. The next three minutes will shape how they feel about your business more than any chat ever could. That is who voice AI is talking to. And most voice AI is not built with that person in mind.
WhatsApp is rolling out one of its most-requested privacy features: usernames. Starting June 2026, your customers will be able to hide their phone number when messaging your business, and that change has real implications for how you identify customers, run campaigns, and structure your data.
A contemplation on CM.com in the era of AI agents.
Just when you think you’ve cracked it, the world of events spins on its axis again. Algorithms change, marketing tactics become overused so as to lose their effectiveness, and new tech comes to the market bringing with it a glut of opportunities. The choice is clear: adapt or fall behind. Instead of doing the obligatory five event trends to look out for in 2025 yawn-fest, we’re giving you 25 of-the-moment tactics for growing your event. Each has been crowd-sourced from the CM Live team, who spend their days talking to promoters and making sense of the new trends and technology that emerge. Keep an eye on 3, 7 and 15 in particular.
AI agents are your virtual helpers. Digital employees designed to perform specific tasks within an Agentic AI framework. What type of tasks? Pretty much anything you can think of: Analysing data, writing emails, automating cancel or renewal processes, creating tickets, and so on and on and on. But how do you create these AI agents? Let us show you how.
Your contact page is the ultimate business card for your customer service team, providing a direct connection to agents when needed. It plays a crucial part in the customer experience and offers your business a chance to enhance the user journey from the start or to resolve any issues that may occur. But how? These pages need to be well-designed, easy to use and informative. In this blog, Customer Success Manager Simone Dierdorp explores eight steps to improve your customer service contact page.
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