Preference for handling everyday transactions digitally is as high as 60-85% across Western Europe (McKinsey)
of UK adults consider the search for a better customer experience in digital interactions the main driver for changing banks (Boomi)
of FS organisations say understanding customer preferences is the number one value of advances in analytics and AI (PWC)
of CFOs say they intend to increase investment in digital capabilities (Gartner)
The banking industry is undergoing a once-in-a-lifetime digital transformation. Increase your domestic and international reach and provide more flexible banking for your customers.
Fast shifts in customer expectations are causing companies to rethink the way they connect with customers. Advisory firms need a new approach to help companies meet rising digital expectations.
Streamline the insurance process and simplify your customer engagement. Digitisation enables the shift from siloed approaches to more relevant and personalised communications.
Let customers decide how, when, and where they contact you with an AI chatbot
Private documents are processed more securely than physical alternatives
Create segments so you can personalise comms based on customers' preferences
Reach your customers on their preferred messaging channels including WhatsApp
Streamline all conversations to increase quality with one omnichannel inbox
New innovations keep disrupting the financial markets; fintech, cryptocurrency, new payment methods, and communication channels.
Offer effortless, secure experiences, while staying compliant.
Keep your business and customers secure. Authenticate, login, and confirm identity safely and easily.
At CM.com, we take security very seriously and are compliant with the highest security standards.
Financial services need to provide a holistic human experience to truly succeed in the digital age. Put the customer first, deliver a personalised experience, and build trust.
Self-service has proven to be successful in banking and the financial sector. Service at your fingertips: fast & safe. Checking your balance, changing a password, or even applying for a loan.
Customers want to reach you via the channel they prefer. Via SMS, WhatsApp, Voice, Apple Messages for Business, or any other channel.
Omnichannel customer engagement solution for companies that want to start conversations with people, not profiles.
All-in-one customer service software that delivers superior experiences for customers, and increases happiness.
Deliver exceptional customer experience and self-service with our Conversational AI Cloud.
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