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Mobile Service Cloud.

Go all-in on customer support, exceed expectations, and turn one-time shoppers into lifelong customers.

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Discover Mobile Service Cloud

Mobile Service Cloud empowers your staff to deliver exceptional support, on any channel. Interact with your customers through their preferred channel via an omnichannel inbox and choose to automate your conversations with a chatbot.

OFFER SUPPORT VIA ALL CHANNELS

sms
whatsapp
apple business chat
viber
facebook messenger
telegram
twitter
email

Outperform Customer Expectations

Increase Customer Satisfaction

Let your customers communicate with you, the same way they do with friends and family, via their preferred channel. 

Boost Efficiency and Productivity

Manage all conversations efficiently. Use a chatbot to automate conversations or work together within the Omnichannel Inbox.

Maximize ROI & Conversions

Happy customers convert more. Use Customer Profiles to personalize the entire customer journey and outperform expectations. 

Watch the video to get a first impression of Mobile Service Cloud.

#1 Software Solution for Customer Service

  1. Communicate via All Channels

  2. Collaborate With All Teams

  3. Integrate Software and Tools

  4. Automate Conversations

Communicate via All Channels in One Inbox

Interact with your customers through their preferred messaging channels like WhatsApp, Apple Business Chat, Facebook Messenger, Viber, Telegram, Twitter, and SMS. Manage all conversations in one easy-to-use Omnichannel Inbox. 

  1. One Omnichannel Inbox for all conversations

  2. Streamline all conversations to increase quality and efficiency

  3. Provide service everywhere, to be easily accessible for customers

Collaborate With Internal & External Teams

With Mobile Service Cloud, you can easily work together with your colleagues, other teams, and external parties, such as suppliers or couriers. 

The options are endless: leave comments, snooze conversations or assign to the right colleague.

  1. Communicate with customers, colleagues and partners via one Inbox

  2. Automatically assign conversations with skills-based routing

  3. Share conversations to offer a seamless customer experience

mobile service cloud platform

Integrate Software and Tools of Your Choice

Connect Mobile Service Cloud with the systems of your choice. Integrations help you to deliver faster, more personal service experiences.

Show customer data right next to the customers’ question. No need to search for data in multiple systems. 

  1. Integrate with your CRM, ERP or CDP 

  2. Enrich customer profiles with all available data

  3. Get more insights to measure the impact

Automate Conversations With a Chatbot

Work smarter and automate repetitive tasks. Implement quick replies or automate conversations with your own chatbot. Make service easier and faster for your customers and your Customer Service Team.

More About Our Chatbot

  1. 24/7 Availability: always a quick response

  2. Seamless handover from bot to human

  3. Easy to build and manage, no need to code

Chatbot conversation example

"The Mobile Service Cloud is easy and simple to use. Our account manager is the best in our books thanks to wonderful service."

Vanisha Gordhan, Operations Managers, SADAG

"The longer we use WhatsApp Business and Mobile Service Cloud, the greater the uptake by our colleagues continues to be as the results continue to speak for themselves."

Katharine Neill, Marketing Manager, Skin Renewal

"Since we went live with Mobile Service Cloud, we have lowered the barrier for entry, and response rates have improved. CM.com has been invaluable to the way we communicate with our existing and prospective clients, decreasing human error and improving contractibility by 20 and 30% respectively."

Travys Wilkins, Chief Executive Officer, CompareGuru

Want to See What Mobile Service Cloud Can Do for You?

Have a closer look at our software and find out what it can mean for your business. Discuss the possibilities with one of our experts or watch the deep dive video.

Contact usWatch Demo Video

Powerful Features to Optimize Customer Service

Omnichannel Inbox

Manage all conversations from every channel in one convenient inbox

Communication Stream

Interact via different channels with Communication Streams

Team Collaboration

Skills-based routing helps you to involve the right colleagues and teams easily

Customer Profile

Build customer profiles with your CRM or CDP and other data sources

Statistics

Discover statistics in the reporting, such as 'response time' or 'availability'

Chatbot

Create your own chatbot to automate conversations and answer instantly

How Other Brands Use Mobile Service Cloud

Be inspired by other brands and businesses. Find out how they improve their customer service with Mobile Service Cloud. The most trusted customer service software by companies in retail, service, leisure, travel, B2B, events, and many more.

CompareGuru
Assisting Customers in Making Informed Decisions

CompareGuru assists consumers in making informed decisions. To have all their communications automated and streamlined, they chose Mobile Service Cloud.

Read more
Revolution Beauty
Developing Products Based on Feedback

Revolution Beauty interacts with hundreds of people each day. To maximize productivity, they use Mobile Service Cloud, consolidating all conversations via all channels into one view.
MBOwebshop.nl
Support via the Preferred Channel

Good service means being available where customers are. With young people as customers, the choice for MBOwebshop.nl was easy: support via the preferred channels through one easy Inbox.

Read more

CompareGuru assists consumers in making informed decisions. To have all their communications automated and streamlined, they chose Mobile Service Cloud.

Read more

Revolution Beauty interacts with hundreds of people each day. To maximize productivity, they use Mobile Service Cloud, consolidating all conversations via all channels into one view.

Good service means being available where customers are. With young people as customers, the choice for MBOwebshop.nl was easy: support via the preferred channels through one easy Inbox.

Read more

Free Paper: 8 Customer Service KPIs You Need to Measure

8 Customer Service KPIs

8 Customer Service KPIs

Setting the right KPIs for your customer service team will improve performance. In this paper, you will discover 8 measurable KPIs: Customer KPIs & Operational KPIs. By using customer service software, you can measure performance by setting KPIs.

Download Guide

Pricing and packages for Mobile Service Cloud

Price quoted is based on annual billing

Basic

Per user per month

From R 299 / month

  • Omnichannel inbox

  • Predefined responses

  • Basic statistics and reporting

  • Scripted chatbot *additional pricing applicable

  • Support via email

  • 99.9% uptime guarantee

Advanced

Per user per month

From R 749 / month

  • All Basic features included

    Min. 5 users

  • Customer profile (single integration)

  • Communications streams (max 10)

  • Internal and external team collaboration

  • VoIP-integration

  • Multiple brands and languages

  • Support via email, Live Chat, WhatsApp, and phone

  • 99.9% uptime guarantee

Pro

Per user per month

From R 1499 / month

  • All Advanced features included

    Min. 5 users

  • Customer profile (multi integrations)

  • Communications streams (max 50)

  • Advanced statistics and reporting

  • Conversion tracking

  • DigitalCX integration *additional pricing applicable

  • 24/7 support via email, Live Chat, WhatsApp, and phone

  • 99.9% uptime guarantee

Calculate PriceCompare All Features

Latest Articles

Delivering Outstanding Customer Service Using Omnichannel Communication

May 04, 2021 • Mobile Service Cloud
We live in a digital world. As consumers, we've come to expect the ability to contact businesses on various channels and have our questions answered promptly. One way companies are delivering outstanding customer service is by using omnichannel communication tools that allow them to respond to customers seamlessly across any channel they choose.

How to Win with OTT: 8 Real-World Customer Service Uses

Apr 30, 2021 • Mobile Service Cloud
The on-demand economy has created rapid change in the marketplace. Consumer preferences are changing, favoring simplicity, speed, and efficiency. Is your business keeping up? Using OTT apps can help give your business a competitive edge.

5 Myths Busted For Automating The Customer Service

Apr 12, 2021 • Mobile Service Cloud
In a world dominated by an “I need it now” mentality, customers don’t just want their queries solved. They want them solved efficiently and they want them solved now. The days of being put on hold, or scrolling through websites have come to an end and customer service needs to adjust to keep up. Companies need to provide each individual customer with the smart, tailored experience they deserve, that’s why we set out to develop DigitalCX: a platform for automated customer service.

Why 2021 Is the Year to Start With a Chatbot

Mar 24, 2021 • Mobile Service Cloud
While chatbots have begun to gain traction in the past few years, they have in fact been around for some time. In 1966, Eliza - the first chatbot - made its debut, but it was only able to answer a few simple questions. Since, thanks to the advancement in technologies such as Artificial Intelligence (AI) and Natural Language Processing (NLP), chatbots are becoming smarter by the day. What's next?

8 customer service KPIs you need to measure for success

Mar 05, 2021 • Mobile Service Cloud
We know that customer centricity is nothing new. But do you really put your customers first? There is no better way to deliver consistently great customer service and challenge your team members to grow than by setting smart goals. But first, you need to set realistic KPIs in order to achieve your goals.

17 ways business messaging enhances your customer satisfaction

Jan 28, 2021 • Mobile Service Cloud
The ease of communication between businesses and consumers weighs heavily on customer service. Emerging technologies offer numerous possibilities to start conversations with your customers. Conversational channels such as WhatsApp and Facebook Messenger are increasingly being used by companies to engage with customers. But how can you use these channels? To get you up to speed, we share some proven examples. Get inspired and enhance your customer experience today.

9 mobile marketing mistakes to avoid in 2021

Jan 12, 2021 • Mobile Service Cloud
It’s no secret anymore, consumers expect to be able to engage with brands on their mobile devices. For brands, it is the best channel to reach your customers and to drive sales. While not every business needs a mobile app to meet consumer demand, every business needs a smart mobile marketing strategy. We’ll take you through the mobile marketing errors that shouldn’t be made in 2021.

WhatsApp Business Policy update - new opportunities

Jan 12, 2021 • Mobile Service Cloud
WhatsApp Business will be of value for your business if it’s treated as a valuable communication channel. Therefore, you will need to follow the WhatsApp Business Policy, so we ensure that all communication that runs through WhatsApp, is of relevance for the receiver: your customers. Discover what the new policy means for you.

The 10 biggest challenges facing today's customer service manager

Dec 17, 2020 • Mobile Service Cloud
Customer service has changed and improved enormously over the years. Until a few years ago, companies could only be reached by phone, e-mail or face-to-face. Fortunately, the rapid digitization of our society has contributed to better accessibility of both companies and customers. However, customers' expectations have also changed a lot in recent times . Managing these expectations is sometimes challenging and frustrating. We investigated: what are the ten biggest challenges for today's customer service manager?
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