Mobile Service Cloud.

Go all-in on customer support, exceed expectations, and turn one-time shoppers into lifelong customers.

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Discover Mobile Service Cloud

Mobile Service Cloud empowers your staff to deliver exceptional support, on any channel. Interact with your customers through their preferred channel via an omnichannel inbox and choose to automate your conversations with a chatbot.

Powerful Features to Optimise Customer Service

Team Collaboration

Skills-based routing helps you to involve the right colleagues and teams easily.

Customer Profile

Build customer profiles with your CRM or CDP and other data sources.

Statistics

Discover statistics in the reporting, such as 'response time' or 'availability'.

OFFER SUPPORT VIA ALL CHANNELS

sms
whatsapp
apple business chat
viber
facebook messenger
telegram
twitter
email

8 Customer Service KPIs You Need to Measure

8 Customer Service KPIs

Get the Guide

In this guide, you will discover 8 measurable KPIs to improve performance within your customer service department: Customer KPIs & Operational KPIs. The right customer service software will help you to effectively measure the performance of these KPIs.

Download Guide

Outperform Customer Expectations

Increase Customer Satisfaction

Let your customers communicate with you, the same way they do with friends and family, via their preferred channel. 

Boost Efficiency and Productivity

Manage all conversations efficiently. Use a chatbot to automate conversations or work together within the Omnichannel Inbox.

Maximize ROI & Conversions

Happy customers convert more. Use Customer Profiles to personalize the entire customer journey and outperform expectations. 

Watch the video to get a first impression of Mobile Service Cloud.

Communicate via All Channels in One Inbox

Interact with your customers through their preferred messaging channels like WhatsApp, Apple Business Chat, Facebook Messenger, Viber, Telegram, Twitter, and SMS. Manage all conversations in one easy-to-use Omnichannel Inbox. 

  1. One Omnichannel Inbox for all conversations

  2. Streamline all conversations to increase quality and efficiency

  3. Provide service everywhere, to be easily accessible for customers

mobile service cloud platform

Collaborate With Internal & External Teams

With Mobile Service Cloud, you can easily work together with your colleagues, other teams, and external parties, such as suppliers or couriers. 

The options are endless: leave comments, snooze conversations or assign to the right colleague.

  1. Communicate with customers, colleagues and partners via one Inbox

  2. Automatically assign conversations with skills-based routing

  3. Share conversations to offer a seamless customer experience

Integrate Software and Tools of Your Choice

Connect Mobile Service Cloud with the systems of your choice. Integrations help you to deliver faster, more personal service experiences.

Show customer data right next to the customers’ question. No need to search for data in multiple systems. 

  1. Integrate with your CRM, ERP or CDP 

  2. Enrich customer profiles with all available data

  3. Get more insights to measure the impact

Chatbot conversation example

Automate Conversations With a Chatbot

Work smarter and automate repetitive tasks. Implement quick replies or automate conversations with your own chatbot. Make service easier and faster for your customers and your Customer Service Team.

More About Our Chatbot

  1. 24/7 Availability: always a quick response

  2. Seamless handover from bot to human

  3. Easy to build and manage, no need to code

The Mobile Service Cloud is easy and simple to use. Our account manager is the best in our books thanks to wonderful service.

Vanisha Gordhan, Operations Managers, SADAG

The longer we use WhatsApp Business and Mobile Service Cloud, the greater the uptake by our colleagues continues to be as the results continue to speak for themselves.

Katharine Neill, Marketing Manager, Skin Renewal

Since we went live with Mobile Service Cloud, we have lowered the barrier for entry, and response rates have improved. CM.com has been invaluable to the way we communicate with our existing and prospective clients, decreasing human error and improving contractibility by 20 and 30% respectively.

Travys Wilkins, Chief Executive Officer, CompareGuru

How Other Brands Use Mobile Service Cloud

Be inspired by other brands and businesses. Find out how they improve their customer service with Mobile Service Cloud. The most trusted customer service software by companies in retail, service, leisure, travel, B2B, events, and many more.

CompareGuru assists consumers in making informed decisions. To have all their communications automated and streamlined, they chose Mobile Service Cloud.

Read more

Revolution Beauty interacts with hundreds of people each day. To maximise productivity, they use Mobile Service Cloud, consolidating all conversations via all channels into one view.

My Jewellery seamlessly aligns the online and offline shopping experience with Mobile Service Cloud and increases customer experience.

Read more

Pricing and packages for Mobile Service Cloud

Price quoted is based on annual billing

Basic

Per user per month

From R 299 / month
  • Omnichannel inbox

  • Predefined responses

  • Basic statistics and reporting

  • Scripted chatbot *additional pricing applicable

  • Support via email

  • 99.9% uptime guarantee

Advanced

Per user per month

From R 749 / month
  • All Basic features included

    Min. 5 users

  • Customer profile (single integration)

  • Communications streams (max 10)

  • Internal and external team collaboration

  • VoIP-integration

  • Multiple brands and languages

  • Support via email, Live Chat, WhatsApp, and phone

  • 99.9% uptime guarantee

Pro

Per user per month

From R 1499 / month
  • All Advanced features included

    Min. 5 users

  • Customer profile (multi integrations)

  • Communications streams (max 50)

  • Advanced statistics and reporting

  • Conversion tracking

  • Conversational AI Cloud integration *additional pricing applicable

  • 24/7 support via email, Live Chat, WhatsApp, and phone

  • 99.9% uptime guarantee

Get Started with Mobile Service Cloud

Register for Mobile Service Cloud today - you'll love working with our team. Our local presence enables you to have everyday conversations with your account and customer success manager.

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