Contact Help
Contact

Mobile Service Cloud.

Go all-in on customer support, exceed expectations, and turn one-time shoppers into lifelong customers.

Get StartedWatch Demo Video

Discover Mobile Service Cloud

Mobile Service Cloud empowers your staff to deliver exceptional support, on any channel. Interact with your customers through their preferred channel via an omnichannel inbox and choose to automate your conversations with a chatbot.

Powerful Features to Optimize Customer Service

Omnichannel Inbox

Manage all conversations from every channel in one convenient inbox

Communication Stream

Interact via different channels with Communication Streams

Team Collaboration

Skills-based routing helps you to involve the right colleagues and teams easily

Customer Profile

Build customer profiles with your CRM or CDP and other data sources

Statistics

Discover statistics in the reporting, such as 'response time' or 'availability'

Chatbot

Create your own chatbot to automate conversations and answer instantly

OFFER SUPPORT VIA ALL CHANNELS

sms
whatsapp
apple business chat
viber
facebook messenger
telegram
twitter
email

8 Customer Service KPIs You Need to Measure

8 Customer Service KPIs

Get the Guide

In this guide, you will discover 8 measurable KPIs to improve performance within your customer service department: Customer KPIs & Operational KPIs. The right customer service software will help you to effectively measure the performance of these KPIs.

Download Guide

Outperform Customer Expectations

Increase Customer Satisfaction

Let your customers communicate with you, the same way they do with friends and family, via their preferred channel. 

Boost Efficiency and Productivity

Manage all conversations efficiently. Use a chatbot to automate conversations or work together within the Omnichannel Inbox.

Maximize ROI & Conversions

Happy customers convert more. Use Customer Profiles to personalize the entire customer journey and outperform expectations. 

Watch the video to get a first impression of Mobile Service Cloud.

#1 Software Solution for Customer Service

  1. Communicate via All Channels

  2. Collaborate With All Teams

  3. Integrate Software and Tools

  4. Automate Conversations

Communicate via All Channels in One Inbox

Interact with your customers through their preferred messaging channels like WhatsApp, Apple Business Chat, Facebook Messenger, Viber, Telegram, Twitter, and SMS. Manage all conversations in one easy-to-use Omnichannel Inbox. 

  1. One Omnichannel Inbox for all conversations

  2. Streamline all conversations to increase quality and efficiency

  3. Provide service everywhere, to be easily accessible for customers

mobile service cloud platform

Collaborate With Internal & External Teams

With Mobile Service Cloud, you can easily work together with your colleagues, other teams, and external parties, such as suppliers or couriers. 

The options are endless: leave comments, snooze conversations or assign to the right colleague.

  1. Communicate with customers, colleagues and partners via one Inbox

  2. Automatically assign conversations with skills-based routing

  3. Share conversations to offer a seamless customer experience

Integrate Software and Tools of Your Choice

Connect Mobile Service Cloud with the systems of your choice. Integrations help you to deliver faster, more personal service experiences.

Show customer data right next to the customers’ question. No need to search for data in multiple systems. 

  1. Integrate with your CRM, ERP or CDP 

  2. Enrich customer profiles with all available data

  3. Get more insights to measure the impact

Chatbot conversation example

Automate Conversations With a Chatbot

Work smarter and automate repetitive tasks. Implement quick replies or automate conversations with your own chatbot. Make service easier and faster for your customers and your Customer Service Team.

More About Our Chatbot

  1. 24/7 Availability: always a quick response

  2. Seamless handover from bot to human

  3. Easy to build and manage, no need to code

The Mobile Service Cloud is easy and simple to use. Our account manager is the best in our books thanks to wonderful service.

Vanisha Gordhan, Operations Managers, SADAG

The longer we use WhatsApp Business and Mobile Service Cloud, the greater the uptake by our colleagues continues to be as the results continue to speak for themselves.

Katharine Neill, Marketing Manager, Skin Renewal

Since we went live with Mobile Service Cloud, we have lowered the barrier for entry, and response rates have improved. CM.com has been invaluable to the way we communicate with our existing and prospective clients, decreasing human error and improving contractibility by 20 and 30% respectively.

Travys Wilkins, Chief Executive Officer, CompareGuru

How Other Brands Use Mobile Service Cloud

Be inspired by other brands and businesses. Find out how they improve their customer service with Mobile Service Cloud. The most trusted customer service software by companies in retail, service, leisure, travel, B2B, events, and many more.

CompareGuru
Assisting Customers in Making Informed Decisions

CompareGuru assists consumers in making informed decisions. To have all their communications automated and streamlined, they chose Mobile Service Cloud.

Read more
Revolution Beauty
Developing Products Based on Feedback

Revolution Beauty interacts with hundreds of people each day. To maximize productivity, they use Mobile Service Cloud, consolidating all conversations via all channels into one view.
MBOwebshop.nl
Support via the Preferred Channel

Good service means being available where customers are. With young people as customers, the choice for MBOwebshop.nl was easy: support via the preferred channels through one easy Inbox.

Read more

CompareGuru assists consumers in making informed decisions. To have all their communications automated and streamlined, they chose Mobile Service Cloud.

Read more

Revolution Beauty interacts with hundreds of people each day. To maximize productivity, they use Mobile Service Cloud, consolidating all conversations via all channels into one view.

Good service means being available where customers are. With young people as customers, the choice for MBOwebshop.nl was easy: support via the preferred channels through one easy Inbox.

Read more

Pricing and packages for Mobile Service Cloud

Price quoted is based on annual billing

Basic

Per user per month

From R 299 / month

  • Omnichannel inbox

  • Predefined responses

  • Basic statistics and reporting

  • Scripted chatbot *additional pricing applicable

  • Support via email

  • 99.9% uptime guarantee

Advanced

Per user per month

From R 749 / month

  • All Basic features included

    Min. 5 users

  • Customer profile (single integration)

  • Communications streams (max 10)

  • Internal and external team collaboration

  • VoIP-integration

  • Multiple brands and languages

  • Support via email, Live Chat, WhatsApp, and phone

  • 99.9% uptime guarantee

Pro

Per user per month

From R 1499 / month

  • All Advanced features included

    Min. 5 users

  • Customer profile (multi integrations)

  • Communications streams (max 50)

  • Advanced statistics and reporting

  • Conversion tracking

  • DigitalCX integration *additional pricing applicable

  • 24/7 support via email, Live Chat, WhatsApp, and phone

  • 99.9% uptime guarantee

Contact UsCompare All Features

Get Started with Mobile Service Cloud

Register for Mobile Service Cloud today - you'll love working with our team. Our local presence enables you to have everyday conversations with your account and customer success manager.

Latest Articles

Legal Tech: What does it really mean for your firm?

Jul 23, 2021 • Mobile Service Cloud
At the moment Legal Tech is a relentless topic of conversation for every law firm but what does Legal Tech really mean? Legal Tech is simply the umbrella term for any technology that makes it easier for law firms to deliver their services.  It offers forward looking firms an opportunity to improve their overall efficiency and increase their level of service and the quality of their client experience.  

How can law firms evaluate the right Legal Tech for them?

Jul 23, 2021 • Mobile Service Cloud
In our last blog we looked at what Legal Tech is and how its successful adoption will help law firms increase efficiency, profitability, productivity, appeal and security. Here we’re going to get into the detail. We’ll consider how you can evaluate the right solutions for your firm and which solutions could offer you the best entry point into Legal Tech.

6 Ways to Improve Customer Experience with Mobile Service Cloud

Jul 08, 2021 • Mobile Service Cloud
Service, service, service. That has always been the call for businesses that want to keep their clients happy and turn one-time customers into lifelong fans. The wheel has turned, though, and now the rallying cry centres around customer experience. Is there a difference between the two? And if so, what has changed?

17 SMS Customer Service Templates to Use Today

Jun 21, 2021 • Mobile Service Cloud
Using SMS customer service templates not only saves time but lets your support team create personalised, on-brand communications with just a few clicks. Today we’ll share business text message templates you can use to give your customers the information they need — fast.

Delivering Outstanding Customer Service Using Omnichannel Communication

May 04, 2021 • Mobile Service Cloud
We live in a digital world. As consumers, we've come to expect the ability to contact businesses on various channels and have our questions answered promptly. One way companies are delivering outstanding customer service is by using omnichannel communication tools that allow them to respond to customers seamlessly across any channel they choose.

How to Win with OTT: 8 Real-World Customer Service Uses

Apr 30, 2021 • Mobile Service Cloud
The on-demand economy has created rapid change in the marketplace. Consumer preferences are changing, favoring simplicity, speed, and efficiency. Is your business keeping up? Using OTT apps can help give your business a competitive edge.

5 Myths Busted For Automating The Customer Service

Apr 12, 2021 • Mobile Service Cloud
In a world dominated by an “I need it now” mentality, customers don’t just want their queries solved. They want them solved efficiently and they want them solved now. The days of being put on hold, or scrolling through websites have come to an end and customer service needs to adjust to keep up. Companies need to provide each individual customer with the smart, tailored experience they deserve, that’s why we set out to develop DigitalCX: a platform for automated customer service.

Why 2021 Is the Year to Start With a Chatbot

Mar 24, 2021 • Mobile Service Cloud
While chatbots have begun to gain traction in the past few years, they have in fact been around for some time. In 1966, Eliza - the first chatbot - made its debut, but it was only able to answer a few simple questions. Since, thanks to the advancement in technologies such as Artificial Intelligence (AI) and Natural Language Processing (NLP), chatbots are becoming smarter by the day. What's next?

8 customer service KPIs you need to measure for success

Mar 05, 2021 • Mobile Service Cloud
We know that customer centricity is nothing new. But do you really put your customers first? There is no better way to deliver consistently great customer service and challenge your team members to grow than by setting smart goals. But first, you need to set realistic KPIs in order to achieve your goals.
CM.com
English (SA)
Select your region
+27 (21) 180 2560
CM.com is a GSMA Member CM Is a WASPA Member

Is this region a better fit for you?

Go