Mobile Service Cloud empowers your staff to deliver exceptional support, on any channel. Interact with your customers through their preferred channel via an omnichannel inbox and choose to automate your conversations with a chatbot.
Interact with your customers through their preferred messaging channels like WhatsApp, Apple Messages for Business, Facebook Messenger, Viber, Telegram, Twitter, and SMS. Manage all conversations in one easy-to-use Omnichannel Inbox.
One Omnichannel Inbox for all conversations
Streamline all conversations to increase quality and efficiency
Provide service everywhere, to be easily accessible for customers
With Mobile Service Cloud, you can easily work together with your colleagues, other teams, and external parties, such as suppliers or couriers.
The options are endless: leave comments, snooze conversations or assign to the right colleague.
Communicate with customers, colleagues and partners via one Inbox
Automatically assign conversations with skills-based routing
Share conversations to offer a seamless customer experience
Connect Mobile Service Cloud with the systems of your choice. Integrations help you to deliver faster, more personal service experiences.
Show customer data right next to the customers’ question. No need to search for data in multiple systems.
Integrate with your CRM, ERP or CDP
Enrich customer profiles with all available data
Get more insights to measure the impact
Work smarter and automate repetitive tasks. Implement quick replies or automate conversations with your own chatbot. Make service easier and faster for your customers and your Customer Service Team.
24/7 Availability: always a quick response
Seamless handover from bot to human
Easy to build and manage, no need to code
In this guide, you will discover 8 measurable KPIs to improve performance within your customer service department: Customer KPIs & Operational KPIs. The right customer service software will help you to effectively measure the performance of these KPIs.
Download guideThe ability to initiate transactions via WhatsApp Business API solves the problem of prohibitive data costs, but also translates into increased accessibility of Hello Paisa’s customer base.
“In conjunction with a scripted chatbot, WhatsApp has given us a powerful solution to support more than 68 000 customers and provide prompt consistent responses."
“Workflows being fired off by the CDP are important for us. By automating as much of our communication as possible, we can effectively scale our business without compromising on experience."
Skin Renewal saw new patient engagement grow significantly with the implementation of the WhatsApp Business Solution through Mobile Service Cloud.
Hollard customers can now submit claims via a centralised WhatsApp Business Platform portal, whether it’s intended to be sent to Hollard directly or one of their partners.
Skills-based routing helps you to involve the right colleagues and teams easily.
Build customer profiles with your CRM or CDP and other data sources.
Based on annual billing (+ 5% monthly)
Per user per month
Omnichannel inbox
Predefined responses
Basic statistics and reporting
Scripted chatbot *additional pricing applicable
Support via email
99.9% uptime guarantee
Per user per month
All Basic features included
Min. 5 users
Customer profile (single integration)
Communications streams (max 10)
Internal and external team collaboration
VoIP-integration
Multiple brands and languages
Support via email, Live Chat, WhatsApp, and phone
99.9% uptime guarantee
Per user per month
All Advanced features included
Min. 5 users
Customer profile (multi integrations)
Communications streams (max 50)
Advanced statistics and reporting
Conversion tracking
Conversational AI Cloud integration *additional pricing applicable
24/7 support via email, Live Chat, WhatsApp, and phone
99.9% uptime guarantee
Register for Mobile Service Cloud today - you'll love working with our team. Our local presence enables you to have everyday conversations with your account and customer success manager.
Try for freeSelect a region to show relevant information. This may change the language.
Is this region a better fit for you?
