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Mobile Service Cloud - deliver a superior experience, and engage your customers through their preferred mobile channel.

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Mobile Service Cloud

Exceed your customer's needs and expectations

Customer Satisfaction

Increase your customer satisfaction by exceeding their expectations. Let your customers communicate with you, the same way they do with friends and family.

Full-Service Cloud

Reduce pressure on your customer care agents. Handle all conversations from one dashboard. Work efficiently between teams and automate recurring requests.

Seamless Conversations

Have seamless conversations regardless channel or time. Our smart data tooling generates 360 degree customer profiles so you are relevant at every interaction.

All-In-One Mobile Service Cloud

With the Mobile Service Cloud, you have access to all messaging channels, tools, and features to lift your customer care to the highest level. Our conversation dashboard minimizes pressure on your agents and enables you to maximize NPS and ROI.

Communicate with your customers through their preferred messaging channel like, WhatsApp, Apple Business Chat, Facebook Messenger, Viber, Telegram, Twitter, SMS and manage all conversations in one easy to use dashboard.

One Cloud, All Channels, Tools, and Features

The Mobile Service Cloud offers all the channels, tools, and features you need to provide superior customer experience, reduce pressure on your customer care team, and improve business results.

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One Dashboard for All Channels

Questions are coming in via many channels and customers want answers quickly. Wouldn’t it be easy if all conversations could be handled from the same dashboard?

Our Customer Contact application offers an intuitive dashboard you can start with right away. No development skills needed. Customer Contact is specifically designed to make life of the customer care agent easier.

Create order in the overload of communication channels and save valuable time for your agents. Use quick replies to reduce response time, continue the conversation across channels and seamlessly transfer chats to other teams.

More on Customer Contact
Customer Contact dashboard

Available Messaging Channels

sms
whatsapp
apple business chat
viber
rcs
facebook messenger
telegram
twitter

Use a Chatbot to Automate your Conversations

Create a bot that fully automates conversations at every stage of your funnel and speed up customer resolutions. Leave repetitive questions to chatbots and hand over the conversation to a customer support agent when necessary This way, you can still be of real value to your customers whilst offering 24/7 support.

  1. Available on WhatsApp and any other channel and device.

  2. Available on WhatsApp and any other channel and device.

  3. Guaranteed results.


More about our Chatbot
Chatbot conversation example

Build Unique Segments With the Customer Data Platform

Regardless of channels, each interaction should hold value to your customer. That means anticipating their needs, and definitely not asking them to repeat themselves over and over. Customers can now continue their conversations whenever they want, as if a chat never ended.

This means you need clear insight in previous conversations. Has the customer complained before? What does he usually buy? How long has he been a customer for? By orchestrating your data to build rich 360 degree customer profiles, you can anticipate on your customer’s needs and offer them the service to turn them into happy, returning customers. 

More About CM Data
CM Data

Turn Each Conversation Into a Sales Opportunity

Customer satisfaction and issue resolution are highly important. But so is profit. So what if we told you that such conversations allow for a whole new way of selling your products?

Is a customer asking to return a product? Why not offer an alternative he can pay for right in the chat? Or how about consumers looking for product recommendations?

With links to alternative payment options, like mobile payments, your customers can make a purchase without ever leaving the conversation.

In-app payments

Mobile Service Cloud - Pricing

Get Started With the Mobile Service Cloud

Offer better customer service via our communication platform, with a wide range of messaging channels to connect to all your customers. Contact one of our experts or schedule a date for a demo to get all the information you need.

Schedule a demo

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How cloud technology can transform your brand and customer service

Sep 21, 2020 • Mobile Service Cloud
The recent spike in cloud adoption has changed the way many businesses operate. Although forced by global lockdowns, companies have started to reap benefits, including reduced costs and increased productivity – further accelerating digital transformation. With compelling business benefits, innovative cloud-based solutions empower organisations across industries to embrace change. Most of us are familiar with cloud-based platforms that are helping teams access documents, collaborate, and work remotely, but the cloud can offer so much more than that. From a customer communication and service angle, cloud platforms offer a real competitive advantage for companies looking to stand out and win brand loyalty.

The Experience Starts at Home

Aug 18, 2020 • Mobile Service Cloud
The bar that represents the acceptable level of customer experience is continuously being raised. What was good enough for your audience last year, won’t cut it this year. Especially in a competitive industry like leisure. Think of a day out at the museum, theme park or a zoo. Leisure functions on great customers experience, so that’s what needs to be done.

Send Rich WhatsApp Message Templates with Campaigns

Jul 24, 2020 • Mobile Service Cloud
Now, you can easily send out Rich WhatsApp notifications with our Campaigns tool. We empower you to send out WhatsApp Message Templates within a few clicks in bulk. Campaigns is the easiest way to push highly relevant and personalised messages quickly and easily to your audience.

Five Customer Experience Predictions for Africa

Jun 25, 2020 • Mobile Service Cloud
Customer experience (CX) has always been a critical component of a business. For decades, we’ve wondered about what makes our consumers tick and how to connect with them on a deeper level to keep them coming back for more. With so many brands to choose from, delivering reliable, high-quality and seamless customer experiences is an important differentiator in today’s marketplace – even more so in a fast-changing world.

The Role of Chatbots in an Uncertain Society

Jun 19, 2020 • Mobile Service Cloud
From single-purpose programmes that respond to common consumer queries to advanced digital assistants that evolve as they process information, chatbots – or conversational agents – are becoming increasingly popular and utilised by businesses to deliver proactive and personalised services to their customers.
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