Contact Help
Contact

Mobile Service Cloud.

Go all-in on customer support, exceed expectations, and turn one-time shoppers into lifelong customers.

Get StartedWatch Demo Video

Discover Mobile Service Cloud

Mobile Service Cloud empowers your staff to deliver exceptional support, on any channel. Interact with your customers through their preferred channel via an omnichannel inbox and choose to automate your conversations with a chatbot.

Powerful Features to Optimise Customer Service

Agent Inbox

Manage all conversations from every channel in one convenient inbox.

Live Chat

Chat real-time with your visitors via a customisable live chat widget.

Chatbot

Create your own chatbot to automate conversations and answer instantly.

Team Collaboration

Skills-based routing helps you to involve the right colleagues and teams easily.

Customer Profile

Build customer profiles with your CRM or CDP and other data sources.

Statistics

Discover statistics in the reporting, such as 'response time' or 'availability'.

OFFER SUPPORT VIA ALL CHANNELS

sms
whatsapp
apple business chat
viber
facebook messenger
telegram
twitter
email

8 Customer Service KPIs You Need to Measure

8 Customer Service KPIs

Get the Guide

In this guide, you will discover 8 measurable KPIs to improve performance within your customer service department: Customer KPIs & Operational KPIs. The right customer service software will help you to effectively measure the performance of these KPIs.

Download Guide

Outperform Customer Expectations

Increase Customer Satisfaction

Let your customers communicate with you, the same way they do with friends and family, via their preferred channel. 

Boost Efficiency and Productivity

Manage all conversations efficiently. Use a chatbot to automate conversations or work together within the Omnichannel Inbox.

Maximize ROI & Conversions

Happy customers convert more. Use Customer Profiles to personalize the entire customer journey and outperform expectations. 

Watch the video to get a first impression of Mobile Service Cloud.

#1 Software Solution for Customer Service

  1. Communicate via All Channels

  2. Collaborate With All Teams

  3. Integrate Software and Tools

  4. Automate Conversations

Communicate via All Channels in One Inbox

Interact with your customers through their preferred messaging channels like WhatsApp, Apple Business Chat, Facebook Messenger, Viber, Telegram, Twitter, and SMS. Manage all conversations in one easy-to-use Omnichannel Inbox. 

  1. One Omnichannel Inbox for all conversations

  2. Streamline all conversations to increase quality and efficiency

  3. Provide service everywhere, to be easily accessible for customers

mobile service cloud platform

Collaborate With Internal & External Teams

With Mobile Service Cloud, you can easily work together with your colleagues, other teams, and external parties, such as suppliers or couriers. 

The options are endless: leave comments, snooze conversations or assign to the right colleague.

  1. Communicate with customers, colleagues and partners via one Inbox

  2. Automatically assign conversations with skills-based routing

  3. Share conversations to offer a seamless customer experience

Integrate Software and Tools of Your Choice

Connect Mobile Service Cloud with the systems of your choice. Integrations help you to deliver faster, more personal service experiences.

Show customer data right next to the customers’ question. No need to search for data in multiple systems. 

  1. Integrate with your CRM, ERP or CDP 

  2. Enrich customer profiles with all available data

  3. Get more insights to measure the impact

Chatbot conversation example

Automate Conversations With a Chatbot

Work smarter and automate repetitive tasks. Implement quick replies or automate conversations with your own chatbot. Make service easier and faster for your customers and your Customer Service Team.

More About Our Chatbot

  1. 24/7 Availability: always a quick response

  2. Seamless handover from bot to human

  3. Easy to build and manage, no need to code

The Mobile Service Cloud is easy and simple to use. Our account manager is the best in our books thanks to wonderful service.

Vanisha Gordhan, Operations Managers, SADAG

The longer we use WhatsApp Business and Mobile Service Cloud, the greater the uptake by our colleagues continues to be as the results continue to speak for themselves.

Katharine Neill, Marketing Manager, Skin Renewal

Since we went live with Mobile Service Cloud, we have lowered the barrier for entry, and response rates have improved. CM.com has been invaluable to the way we communicate with our existing and prospective clients, decreasing human error and improving contractibility by 20 and 30% respectively.

Travys Wilkins, Chief Executive Officer, CompareGuru

How Other Brands Use Mobile Service Cloud

Be inspired by other brands and businesses. Find out how they improve their customer service with Mobile Service Cloud. The most trusted customer service software by companies in retail, service, leisure, travel, B2B, events, and many more.

CompareGuru assists consumers in making informed decisions. To have all their communications automated and streamlined, they chose Mobile Service Cloud.

Read more

Revolution Beauty interacts with hundreds of people each day. To maximise productivity, they use Mobile Service Cloud, consolidating all conversations via all channels into one view.

My Jewellery seamlessly aligns the online and offline shopping experience with Mobile Service Cloud and increases customer experience.

Read more

Pricing and packages for Mobile Service Cloud

Price quoted is based on annual billing

Basic

Per user per month
From R 299 / month

  • Omnichannel inbox

  • Predefined responses

  • Basic statistics and reporting

  • Scripted chatbot *additional pricing applicable

  • Support via email

  • 99.9% uptime guarantee

Advanced

Per user per month
From R 749 / month

  • All Basic features included

    Min. 5 users

  • Customer profile (single integration)

  • Communications streams (max 10)

  • Internal and external team collaboration

  • VoIP-integration

  • Multiple brands and languages

  • Support via email, Live Chat, WhatsApp, and phone

  • 99.9% uptime guarantee

Pro

Per user per month
From R 1499 / month

  • All Advanced features included

    Min. 5 users

  • Customer profile (multi integrations)

  • Communications streams (max 50)

  • Advanced statistics and reporting

  • Conversion tracking

  • Conversational AI Cloud integration *additional pricing applicable

  • 24/7 support via email, Live Chat, WhatsApp, and phone

  • 99.9% uptime guarantee

Contact UsCompare All Features

Get Started with Mobile Service Cloud

Register for Mobile Service Cloud today - you'll love working with our team. Our local presence enables you to have everyday conversations with your account and customer success manager.

Latest Articles

Level Up Your Live Chat: Four Tips for Keeping Customers Happy and Increasing Conversion

Oct 12, 2021 • Mobile Service Cloud
Customers love live chat, with 46% preferring it over all other forms of digital communication. Instead of having to sit through cheesy tunes as they wait to speak to a customer service rep over the phone, live chat gives customers the convenience of short wait times – while still being able to talk through their issues with a real advisor. 

Chatbot vs. Live Chat: Which is Right for Your Business?

Oct 12, 2021 • Mobile Service Cloud
Chat is quickly becoming many customers’ favourite way to communicate with brands. From getting their problems solved quickly to finding more information about a company’s products or services - chat is fast, efficient, and doesn’t involve the long-wait times typically associated with phone calls or rounds of back-and-forth emails.

How to Make Flexibility the Key to Every Successful Marketing Strategy

Sep 22, 2021 • Mobile Service Cloud
It’s widely accepted that change is the only constant in the modern business environment (Forbes, 2017). If businesses don't build marketing strategies with built-in flexibility, they won’t be able to adapt to and respond to this change. You can have the best marketing strategy in the world, but if it doesn’t allow you to take advantage of an opportunity in almost real-time, or change your messaging based on fluctuating market conditions, it won’t be successful for long. Changes in consumer behaviour or new competitive offerings can make any good marketing strategy obsolete, but the ability to adapt allows businesses to respond to problems and seize new opportunities the moment they arise. Here is how modern communications platforms help businesses identify opportunities and respond with flexibility to give them a competitive advantage.

8 Tips to Improve Your eCommerce Customer Support Experience

Sep 02, 2021 • Mobile Service Cloud
The rise of eCommerce has transformed customer expectations: Today’s consumers want a convenient shopping experience with the ability to quickly and easily resolve issues — the faster, the better. In this blog, we share 8 ways to modernise and scale your customer service experience and retain more buyers.

8 Hot Topics in Hospitality

Aug 13, 2021 • Mobile Service Cloud
The hospitality industry is different from other industries because the customer experience is the product. Delivering an outstanding client experience consistently is the key to success. This can be challenging as the wishes of your guests are ever-changing. What is considered an excellent experience today may be different in a year or two. New trends are developing at a rapid pace and are also influenced by other industries. These days, digital and physical services are intertwined, with fast and intelligent (self) service at its core. In this blog, we share the 8 trendiest topics in the hospitality industry. Some of them are accelerated due to the COVID-19 pandemic but they're all just as relevant.

How to Choose the Right Customer Service Software

Aug 11, 2021 • Mobile Service Cloud
Your customer service approach can be a serious competitive advantage. Gartner claims that 80% of companies mainly compete on their customer experience. While Microsoft reports that 96% of consumers say that customer service is a huge factor in how loyal they are to a brand. How can you boost your customer satisfaction and retention rates with superior customer service? With the help of the right customer service software. Encompassing a huge variety of tech — customer service software refers to any tool used to monitor, organize, and address customer service inquiries. In this blog, we walk you through the benefits of customer service software and the factors to consider when choosing a tool for your team.

5 Tips to Build the Best Chatbot

Aug 05, 2021 • Mobile Service Cloud
A growing number of businesses are taking full advantage of chatbots. Unfortunately, there are a lot of problems that may hinder your chatbot from giving the best experience possible. There are five tips in this article will assist you in creating a successful chatbot.

Legal Tech: What does it really mean for your firm?

Jul 23, 2021 • Mobile Service Cloud
At the moment Legal Tech is a relentless topic of conversation for every law firm but what does Legal Tech really mean? Legal Tech is simply the umbrella term for any technology that makes it easier for law firms to deliver their services.  It offers forward looking firms an opportunity to improve their overall efficiency and increase their level of service and the quality of their client experience.  

How can law firms evaluate the right Legal Tech for them?

Jul 23, 2021 • Mobile Service Cloud
In our last blog we looked at what Legal Tech is and how its successful adoption will help law firms increase efficiency, profitability, productivity, appeal and security. Here we’re going to get into the detail. We’ll consider how you can evaluate the right solutions for your firm and which solutions could offer you the best entry point into Legal Tech.
South Africa
CM.com logo +27 (21) 180 2560

Is this region a better fit for you?

Go