Looking for customer support software that eliminates the hassle of juggling between platforms and losing track of customer interactions? One that maintains a consistent and exceptional customer experience across various channels, with the conversation at the forefront?
With Mobile Service Cloud, you can seamlessly integrate customer data into a single platform, allowing you to access and utilise it alongside ongoing conversations. This holistic view empowers your agents to provide a truly personalised experience that addresses customer needs effectively.
Say goodbye to fragmented communication complexities.
Embrace the simplicity and efficiency of a centralised inbox.
Access insights from past conversations, regardless of channel.
Personal customer service has the power to revolutionise how people perceive and interact with your brand. When customers feel a genuine connection, they value the conversations and experiences they have with your business even more.
To deliver exceptional service, it's essential to harness the power of data. By leveraging the right customer insights, you can better understand their needs, preferences, and the context of their interactions. This enables you to create meaningful and personalised conversations right from the start.
Access 360° customer profiles directly within the conversation.
Invite customers for a co-browsing session in live chat.
Help agents easily find all available data - within one view.
By eliminating the need to juggle multiple tabs and systems to find customer data, you can effortlessly meet their expectations.
Simplify and expedite the service process which ultimately benefits both your customers and your customer service team. Reduce wait times and avoid unnecessary repetition.
Above all, create an environment that fosters improved experiences and meaningful connections.
Smart inbox management for SLA prioritisation and snooze options.
Get skills-based routing for expert advice.
Enable efficiency enhancers like a chatbot.
Collaborate seamlessly with other departments to provide faster and more efficient resolution to customer queries. Whether you need to consult with colleagues, engage with other teams, or involve external parties like suppliers or couriers, the possibilities are endless.
Leave insightful comments, strategically snooze conversations, and effortlessly assign tasks to the right colleagues, all within a single platform. Unlock the true potential of collaborative customer support with Mobile Service Cloud.
Open collaboration system for full transparency.
Ask questions to colleagues or partners via live chat or email.
Communicate with customers, colleagues, and partners in one view.
Prevent agent fatigue and user dissatisfaction. Use chatbots to handle repetitive queries.
Seamlessly handover to an agent via Mobile Service Cloud for more complex issues.Chatbot solutions
By combining the power of a seamless customer journey through a WhatsApp chatbot with the capabilities of Mobile Service Cloud, Hellopaisa effectively resolves incoming support queries.
The sales and communication processes, all integrated with Aynjil's ability to gather data efficiently, mean that Aynjil can provide service with context throughout every conversation.
Hollard wanted their customer service to operate on an omnichannel basis. COVID-19 accelerated that strategy, and it was during that time of crisis that their journey with CM.com started.
Discover how other brands use Mobile Service Cloud to optimise their customer service.
Get insights in conversations and performance
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