mobile service cloud icon
Mobile Service Cloud

Maximise Your Agents Productivity

An AI-powered agent inbox to consolidate, manage and elevate customer service interactions across every channel.

msc-productpage-hero-interface-2024-uk

Omnichannel Support

Empower customers to contact agents on their preferred messaging channel

Reduce Waiting Times

Provide customers with quick responses and decrease contact time by 39%

Personalise Conversations

Deliver personalised, relevant and accurate service to each individual customer

The Only Agent Inbox Your Team Needs

Mobile Service Cloud merges your customers’ favourite channels, customer data and service conversations into one easy-to-use inbox accessible to all agents. Enabling your agents to work more efficiently and reduce wait times for your customers.

Mobile service cloud interface agent inbox

Smart Routing

Direct all conversations to the right agent for expert advice and a seamless experience.

Easy Collaboration

Allow agents to collaborate with colleagues or partners without leaving the conversation.

Unified Knowledge Center

Upload internal documents to ensure all agents work from the same information.

msc-productpage-aiassistant-profile-uk

Empower Your Agents With Their Own AI Assistant

Our AI assistant boosts productivity by suggesting answers, enhancing writing quality, providing translations, and summarising conversations all in one single view to elevate customer satisfaction.

Request a demo
Conversational AI Cloud personalise to your needs drag and drop

Answer Suggestions

Reach resolutions faster with accurate AI-generated answer suggestions based on your knowledge centre.

Conversational AI Cloud control your answers

Writing Assistance

Customise your responses instantly with a single click—adjust tone, translate, correct spelling, expand, or rephrase.

test

Summaries

Quickly understand conversations with AI-generated summaries, highlighting key customer questions and essential points.

360° Customer Profiles

Personalise Conversations with 360° Customer Profiles

Present detailed customer profiles directly from any platform right next to the customer conversation. Ensure your agents have all the relevant information at hand to deliver personalised support to each individual customer.

  1. Integrate all customer data from existing platforms

  2. View order history and previous service conversations

  3. Utilise tags to identify customers based on service interactions

Request a demo

Offer Support via All Channels

whatsapp
apple business chat
facebook messenger
sms
viber
instagram messaging
telegram
rcs
voice
e-mail

Goodbye Siloed Solutions.
Hello Engagement Platform.

Mobile Service Cloud seamlessly integrates with our suite of service and marketing tools to create a unified experience for both your customers and agents. It effortlessly works with our Conversational AI Cloud, Mobile Marketing Cloud, Conversational Channels and more.

Here's What Our Customers Have to Say

Recognised Accredited Secured

Gartner
Juniper Research
Frost & Sullivan
Future Digital Awards
IDC
451 Research
GDPR

From Start-ups to Enterprises

✔ Basic

Easily organise customer service for all modern communication channels.

✔ Advanced

Efficiently manage a high volume of customer service conversations with your team.

✔ Pro

Deliver excellent customer service at scale and improve the Customer Experience.

Want to see Mobile Service Cloud in action? Fill out the form for a free demo from our experts.

Find answers to your questions

What is Customer Service Software?

open vertical icon

Customer service software is a platform businesses use to handle customer inquiries and complaints efficiently across various channels like email, phone, chatbots, social media, and self-service options. It centralizes customer interactions, making it easier for service teams to manage, prioritize, and respond to requests from any location at any time.

Learn more

What is a Knowledge Center?

open vertical icon

A Knowledge Center holds an extensive repository of internal company information within a unified platform. This singular source of truth provides your entire organization access to real-time information at a centralized location. This dynamic database ensures that the most accurate and pertinent answers are consistently available.

Learn more

What is WhatsApp for Customer Service?

open vertical icon

WhatsApp for Customer Service enables real-time customer service, providing all necessary information in one place. It offers direct access to consumers, improving overall customer service quality. The aim is to offer clear information through one-on-one app conversations, allowing businesses to send concise questions for easy customer response.

Learn more

What is a Customer Service Chatbot?

open vertical icon

A customer service chatbot efficiently handles various queries, utilizing connected databases for complex questions. With relevant data, the bot provides personalized responses, adapting to the customer, context, and intent. This automation enhances team productivity, ensuring a consistent and improved customer experience by responding to queries, using databases, and making personalized recommendations.

Learn more

Related articles

customer-service-kpis
Aug 22, 2023 • Mobile Service Cloud

Measurable Success: 8 Customer Service KPIs That Matter To Your Business

Great customer service results in a positive customer experience. The impression your customers have, affects how they see you as a brand. Ultimately, this impacts business performance and revenue. No wonder you want to improve your customer service. To make an impact on your business, you need to generate data and insights from your customers and your customer service team. What are the actual customer needs and preferences? And how is the team currently performing?

dutch-grand-prix-service
Jun 30, 2023 • Mobile Service Cloud

Fast Event Visitor Support at Formula 1 Heineken Dutch Grand Prix

When you go to any event, questions might arise. How do you get there? Where can you find your tickets? And where will you stay? For some questions, you prefer instant support from the organization. Swift and smooth. In this article, we’ll show how the Formula 1 Heineken Dutch Grand Prix will always help you in the best way possible.

whatsapp-business-girl-on-phone
Jun 26, 2023 • Mobile Service Cloud

Service Enquiries From WhatsApp Business Made Simple

WhatsApp has experienced over 60% growth year-on-year as a customer service channel. It’s growing fast, but what are the benefits of using WhatsApp Business for customer service? And how can customer service agents manage the increasing inbound enquiries via WhatsApp? In this blog, we'll discuss why WhatsApp Business benefits customer service and how to efficiently handle incoming messages with CM.com's Mobile Service Cloud.

Generative AI chatGPT blog about new updates
Jun 22, 2023 • Mobile Service Cloud

CM.com's Next Steps into Generative AI: Upcoming Releases for 2023

The market for generative AI has experienced significant growth, with over $14.8 billion of venture capital invested in startups building their products on Large Language Models like OpenAI’s ChatGPT and other generative AI tools. The space is witnessing a boom, evident from the high number of website domain registrations in the field every week. The key challenge for most companies is to find out what’s going to propel their businesses.

customerservice-channels-blogimage
May 05, 2023 • Mobile Service Cloud

What are the most effective customer service channels?

Do you recognize the feeling? Imagine you want to change your address, send a message, and await a reply. And you wait. And wait some more. Do you feel annoyed? Or will you try to get the job done via another channel? Now, back to your business. How easily can your customers reach you via their preferred channel?

whatsapp-business-blog_image-tracking-order-updates
Jan 09, 2023 • Mobile Service Cloud

How to Use WhatsApp for Tracking and Order Updates

Even the most easy-going among us can get a bit nervous if we don't know what's going on with our order. We've all been there, combing through our emails from the past month searching for payment confirmation, or fretting about whether our product has accidentally been shipped three-quarters of the way around the world to an unknown location, never to be seen again.

Live 5 ways to optimize customer service in leisure
Oct 31, 2022 • Mobile Service Cloud

5 Ways to Optimize Customer Service in the Leisure Industry

The leisure industry is undergoing a tremendous shift in how service providers – be it sports stadiums, venues, or events organizers - communicate with their visitors, especially regarding customer service and guest interaction.

personalization-ecommerce
Oct 25, 2022 • Mobile Service Cloud

Personalization in eCommerce: there's more than 'Hi John'

Every eCommerce player knows personalization is important. It’s how you build customer trust and comfort, make your messaging meaningful, and keep web shoppers coming back. But fewer realize how deep and broad real personalization goes.

candidate journey touchpoints
Oct 14, 2022 • Mobile Service Cloud

8 Touchpoints to Engage With Candidates During the Candidate Journey

For candidates searching for a new role, it’s easy to feel lost as the hiring process drags on, like just another applicant among many. In this setting, why would top talent choose an organization that doesn’t make them feel wanted?

Is this region a better fit for you?
Go
close icon