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Mobile Service Cloud - Improve Your Customer Care.

Deliver superior experience, engage your customers through mobile and increase customer happiness.

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Exceed Your Customer's Needs and Expectations

Customer Satisfaction

Increase your customer satisfaction by exceeding their expectations. Let your customers communicate with you, the same way they do with friends and family.

Full-Service Cloud

Reduce pressure on your customer care agents. Manage all conversations from one easy-to-use dashboard. Work efficiently between teams and automate recurring requests.

Seamless Conversations

Have seamless conversations regardless of channel or time. Our smart data tooling generates 360 degree customer profiles so you are relevant at every interaction in their journey.

All-In-One Mobile Service Cloud

With the Mobile Service Cloud, you have access to all messaging channels, tools, and features to lift your customer care to the highest level. Our conversation dashboard minimises pressure on your agents and enables you to maximise NPS and ROI.

Communicate with your customers through their preferred messaging channel like, WhatsApp, Apple Business Chat, Facebook Messenger, Viber, Telegram, Twitter, SMS and manage all conversations in one easy to use dashboard.

One Cloud Including All Channels, Tools and Features

The Mobile Service Cloud offers all channels, tools, and features you need to provide superior customer experience, reduce pressure on your customer care team, and even improve business results.

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One Dashboard for All Channels

Questions are coming in via multiple channels and customers want quick answers. Handling all customer service requests can be overwhelming.

With Customer Contact you can streamline all conversations to increase the quality and efficiency of your customer care agents. Customer Contact makes life easier for every customer care agent.

Create order in the communication channels and save valuable time for your agents.

Use quick replies to reduce response time, continue the conversation across channels and seamlessly transfer chats to other teams to perfect your customer care process.

More on Customer Contact

All Available Channels

sms
whatsapp
apple business chat
viber
rcs
facebook messenger
telegram
twitter

Use a Chatbot to Automate Your Conversations

Reduce pressure on your customer care team by automating repetitive tasks. Let our chatbots handle the recurring jobs so your agents can focus on the conversations that really matter. Hand over the conversation to a customer care agent if it becomes too complex. That way, you can be of real value to your customers. 

  1. Available on any channel and device

  2. Easy to build and manage without programming

  3. Guaranteed results

chatbot conversation automated service

Build Unique Customer Profiles

Regardless of channel, each conversation should be of value to your customer. With the Customer Data Platform of CM.com you can build unique customer profiles.

Based on the customer profiles you are able to take personalised marketing to the next level and be relevant for your customers at the right time.

By orchestrating your data to build rich 360 degree customer profiles, you can anticipate your customer’s needs and offer the level of service to turn them into happy, returning customers.

To Customer Data Platform
CM Data

From Conversation to Conversion

The better your customer experience is, the greater the chance you will get more happy and loyal customers. Those are customers who are more likely to convert to a sale, and buy on a more frequent basis from your brand.

Within the CM.com platform, we enable you to have conversations on your customers' preferred channels, let your manage all conversations in a highly efficient way and even take care of payments.

With our payment links and in-app payment solutions, such as Apple Pay, your customer can make a purchase without ever leaving the conversation.

More about Payments
In-app payments

Mobile Service Cloud - Pricing

Basic

Per user per month

£19

  • Omnichannel dashboard

  • Quick & automated replies

  • Basic statistics & reports

  • Scripted Chatbot

  • Support via email

Advanced

Per user per month

£49

  • All basic features included

    Min. 5 users

  • Customer profiles (single integration)

  • Communications streams (max 10)

  • Internal & external team collaboration

  • VoIP-integration

  • Multiple brands and languages

  • Support via email, Live Chat, WhatsApp & phone

Pro

Per user per month

£99

  • All advanced features included

    Min. 5 users

  • Customer profiles (multiple integrations)

  • Communications streams (max 50)

  • Advanced statistics and reporting

  • Conversion tracking

  • DigitalCX integration (AI Chatbot)

  • 24/7 support via email, Live Chat, WhatsApp and phone

    99.9% uptime guarantee

Schedule an introduction

Related articles

Measurable Success: 8 Customer Service KPIs That Matter To Your Business

Jan 28, 2021 • Mobile Service Cloud
Making customers happy should be the main goal of the customer service department. We know, customer centricity is nothing new. But do you really put the customer first? To improve your customer service performance, you’ll need to transform data into action. We’ll share 8 KPIs to start using your data and improve your customer service.

17 Ways Business Messaging Enhances Your Customer Satisfaction

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WhatsApp Business Policy Update - New Opportunities

Jan 04, 2021 • Mobile Service Cloud
WhatsApp Business will be of value for your business if it’s treated as a valuable communication channel. Ensure that all communication that runs through WhatsApp, is of relevance for the receiver: your customers. Make sure to follow the WhatsApp Business Policy to stay compliant. Discover what the new policy means for you.

9 Mobile Marketing Mistakes to Avoid in 2021

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It’s no secret anymore, consumers expect to be able to engage with brands on their mobile devices. For brands, it is the best channel to reach your customers and to drive sales. While not every business needs a mobile app to meet consumer demand, every business needs a smart mobile marketing strategy. We’ll take you through the mobile marketing errors that shouldn’t be made in 2021.

The 10 biggest challenges facing today's customer service manager

Dec 17, 2020 • Mobile Service Cloud
Customer service has changed and improved enormously over the years. Until a few years ago, companies could only be reached by phone, e-mail or face-to-face. Fortunately, the rapid digitization of our society has contributed to better accessibility of both companies and customers. However, customers' expectations have also changed a lot in recent times . Managing these expectations is sometimes challenging and frustrating. We investigated: what are the ten biggest challenges for today's customer service manager?

The Key to Winning Customers for Life

Dec 15, 2020 • Mobile Service Cloud
Every company needs happy customers to survive in the long term. It’s proven that providing outstanding customer service gives businesses a key competitive advantage which translates to long-term growth. However, the perception of ‘outstanding customer service’ has changed rapidly in the past decade. What has changed and how can companies adapt? Let’s find out.

5 Myths Busted For Automating The Customer Service

Nov 20, 2020 • Mobile Service Cloud
In a world dominated by an “I need it now” mentality, customers don’t just want their queries solved. They want them solved efficiently and they want them solved now. The days of being put on hold, or scrolling through websites have come to an end and customer service needs to adjust to keep up. Companies need to provide each individual customer with the smart, tailored experience they deserve, that’s why we set out to develop DigitalCX: a platform for automated customer service.

Smart and Relevant Mcommerce Opportunities for Black Friday and Beyond

Oct 20, 2020 • Mobile Service Cloud
Arguably the world’s biggest sales day of the year, Black Friday presents a prime opportunity to attract existing and new customers to your physical or digital store. It’s also a fantastic time to capture valuable customer data, helping you better understand who your customers are, what makes them tick, and what they’re after.

Service as You Know It Will Disappear in 5 Years

Sep 24, 2020 • Mobile Service Cloud
Customer service has traditionally relied on channels such as email, phone and face-to-face contact, but the industry is changing rapidly. As people begin to rely on digital support more than ever, service as you know it will be dead in 5 years. In this article you'll learn about the main drivers of changing customer service and how to tackle these challenges.
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