Deliver superior experience, engage your customers through mobile and increase customer happiness.
Schedule an IntroductionIncrease your customer satisfaction by exceeding their expectations. Let your customers communicate with you, the same way they do with friends and family.
Reduce pressure on your customer care agents. Manage all conversations from one easy-to-use dashboard. Work efficiently between teams and automate recurring requests.
Have seamless conversations regardless of channel or time. Our smart data tooling generates 360 degree customer profiles so you are relevant at every interaction in their journey.
With the Mobile Service Cloud, you have access to all messaging channels, tools, and features to lift your customer care to the highest level. Our conversation dashboard minimises pressure on your agents and enables you to maximise NPS and ROI.
Communicate with your customers through their preferred messaging channel like, WhatsApp, Apple Business Chat, Facebook Messenger, Viber, Telegram, Twitter, SMS and manage all conversations in one easy to use dashboard.
The Mobile Service Cloud offers all channels, tools, and features you need to provide superior customer experience, reduce pressure on your customer care team, and even improve business results.
Schedule an introductionQuestions are coming in via multiple channels and customers want quick answers. Handling all customer service requests can be overwhelming.
With Customer Contact you can streamline all conversations to increase the quality and efficiency of your customer care agents. Customer Contact makes life easier for every customer care agent.
Create order in the communication channels and save valuable time for your agents.
Use quick replies to reduce response time, continue the conversation across channels and seamlessly transfer chats to other teams to perfect your customer care process.
More on Customer ContactReduce pressure on your customer care team by automating repetitive tasks. Let our chatbots handle the recurring jobs so your agents can focus on the conversations that really matter. Hand over the conversation to a customer care agent if it becomes too complex. That way, you can be of real value to your customers.
Available on any channel and device
Easy to build and manage without programming
Guaranteed results
Regardless of channel, each conversation should be of value to your customer. With the Customer Data Platform of CM.com you can build unique customer profiles.
Based on the customer profiles you are able to take personalised marketing to the next level and be relevant for your customers at the right time.
By orchestrating your data to build rich 360 degree customer profiles, you can anticipate your customer’s needs and offer the level of service to turn them into happy, returning customers.
To Customer Data PlatformThe better your customer experience is, the greater the chance you will get more happy and loyal customers. Those are customers who are more likely to convert to a sale, and buy on a more frequent basis from your brand.
Within the CM.com platform, we enable you to have conversations on your customers' preferred channels, let your manage all conversations in a highly efficient way and even take care of payments.
With our payment links and in-app payment solutions, such as Apple Pay, your customer can make a purchase without ever leaving the conversation.
More about PaymentsPer user per month
Omnichannel dashboard
Quick & automated replies
Basic statistics & reports
Scripted Chatbot
Support via email
Per user per month
All basic features included
Min. 5 users
Customer profiles (single integration)
Communications streams (max 10)
Internal & external team collaboration
VoIP-integration
Multiple brands and languages
Support via email, Live Chat, WhatsApp & phone
Per user per month
All advanced features included
Min. 5 users
Customer profiles (multiple integrations)
Communications streams (max 50)
Advanced statistics and reporting
Conversion tracking
DigitalCX integration (AI Chatbot)
24/7 support via email, Live Chat, WhatsApp and phone
99.9% uptime guarantee
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