Mobile Service Cloud - Improve Your Customer Care.

Deliver superior experience, engage your customers through mobile and increase customer happiness.

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Free WhatsApp Business Starter Pack

Everything your team needs to start conversations with customers.

  1. Try 90 days for free

  2. Official WhatsApp Business account

  3. Customer Communication Management software 

  4. Chatbot

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whatsapp

Exceed Your Customer's Needs and Expectations

Customer Satisfaction

Increase your customer satisfaction by exceeding their expectations. Let your customers communicate with you, the same way they do with friends and family.

Full-Service Cloud

Reduce pressure on your customer care agents. Manage all conversations from one easy-to-use dashboard. Work efficiently between teams and automate recurring requests.

Seamless Conversations

Have seamless conversations regardless of channel or time. Our smart data tooling generates 360 degree customer profiles so you are relevant at every interaction in their journey.

All-In-One Mobile Service Cloud

With the Mobile Service Cloud, you have access to all messaging channels, tools, and features to lift your customer care to the highest level. Our conversation dashboard minimises pressure on your agents and enables you to maximise NPS and ROI.

Communicate with your customers through their preferred messaging channel like, WhatsApp, Apple Business Chat, Facebook Messenger, Viber, Telegram, Twitter, SMS and manage all conversations in one easy to use dashboard.

One Cloud Including All Channels, Tools and Features

The Mobile Service Cloud offers all channels, tools, and features you need to provide superior customer experience, reduce pressure on your customer care team, and even improve business results.

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One Dashboard for All Channels

Questions are coming in via multiple channels and customers want quick answers. Handling all customer service requests can be overwhelming.

With Customer Contact you can streamline all conversations to increase the quality and efficiency of your customer care agents. Customer Contact makes life easier for every customer care agent.

Create order in the communication channels and save valuable time for your agents.

Use quick replies to reduce response time, continue the conversation across channels and seamlessly transfer chats to other teams to perfect your customer care process.

More on Customer Contact

All Available Channels

sms
whatsapp
apple business chat
viber
rcs
facebook messenger
telegram
twitter

Use a Chatbot to Automate Your Conversations

Reduce pressure on your customer care team by automating repetitive tasks. Let our chatbots handle the recurring jobs so your agents can focus on the conversations that really matter. Hand over the conversation to a customer care agent if it becomes too complex. That way, you can be of real value to your customers. 

  1. Available on any channel and device

  2. Easy to build and manage without programming

  3. Guaranteed results

chatbot conversation automated service

Build Unique Customer Profiles

Regardless of channel, each conversation should be of value to your customer. With the Customer Data Platform of CM.com you can build unique customer profiles.

Based on the customer profiles you are able to take personalised marketing to the next level and be relevant for your customers at the right time.

By orchestrating your data to build rich 360 degree customer profiles, you can anticipate your customer’s needs and offer the level of service to turn them into happy, returning customers.

To Customer Data Platform
CM Data

From Conversation to Conversion

The better your customer experience is, the greater the chance you will get more happy and loyal customers. Those are customers who are more likely to convert to a sale, and buy on a more frequent basis from your brand.

Within the CM.com platform, we enable you to have conversations on your customers' preferred channels, let your manage all conversations in a highly efficient way and even take care of payments.

With our payment links and in-app payment solutions, such as Apple Pay, your customer can make a purchase without ever leaving the conversation.

More about Payments
In-app payments

Mobile Service Cloud - Pricing

Basic

From £16 / month

  • Omnichannel dashboard

  • Quick & automated replies

  • Basic statistics & reports

  • Support: Email ticket support - business hours

  • Channels: Access to all channels

Advanced

From £35 / month

  • All basic features

  • + Skills-based routing

  • + Advanced statistics & reports

  • + Software integrations

  • Support: Email / chat / phone - business hours

  • Channels: Access to all channels

Pro

Price on request

  • All advanced features

  • + 360 customer profiles

  • + Customer branding & style

  • + Customer Satisfaction Measurement

  • + Screen sharing

  • Support: Email / chat / phone - 24/7

    99.95% Uptime Guarantee

  • Channels: Access to all channels

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