Contact Help
Contact

Mobile Service Cloud.

All-in-one Customer Service Software to deliver superior experiences, engage customers, and increase customer happiness.

Contact usWatch Deep Dive

Discover Mobile Service Cloud

One solution with everything you need to provide a seamless customer experience, anytime, anywhere. Interact with your customers through their preferred channel via one Omnichannel Inbox, or automate your conversations with a chatbot. For a five-star service.

OFFER SUPPORT VIA ALL CHANNELS

sms
whatsapp
apple business chat
viber
facebook messenger
telegram
twitter
email

Outperform Customer Expectations

Increase Customer Satisfaction

Let your customers communicate with you, the same way they do with friends and family, via their preferred channel. 

Boost Efficiency and Productivity

Manage all conversations efficiently. Use a chatbot to automate conversations or work together within the Omnichannel Inbox.

Maximize ROI & Conversions

Happy customers convert more. Use Customer Profiles to personalize the entire customer journey and outperform expectations. 

Watch the video to get a first impression of Mobile Service Cloud. 

#1 Software Solution for Customer Service

  1. Communicate via All Channels

  2. Collaborate With All Teams

  3. Integrate Software and Tools

  4. Automate Conversations

Communicate via All Channels in One Inbox

Interact with your customers through their preferred messaging channels like WhatsApp, Apple Business Chat, Facebook Messenger, Viber, Telegram, Twitter, and SMS. Manage all conversations in one easy-to-use Omnichannel Inbox. 

  1. One Omnichannel Inbox for all conversations

  2. Streamline all conversations to increase quality and efficiency

  3. Provide service everywhere, to be easily accessible for customers

Collaborate With Internal & External Teams

With Mobile Service Cloud, you can easily work together with your colleagues, other teams, and external parties, such as suppliers or couriers. 

The options are endless: leave comments, snooze conversations or assign to the right colleague. 

  1. Communicate with customers, colleagues and partners via one Inbox

  2. Automatically assign conversations with skills-based routing

  3. Share conversations to offer a seamless customer experience

mobile service cloud platform

Integrate Software and Tools of Your Choice

Connect Mobile Service Cloud with the systems of your choice. Integrations help you to deliver faster, more personal service experiences.

Show customer data right next to the customers’ question. No need to search for data in multiple systems. 

  1. Integrate with your CRM, ERP or CDP 

  2. Enrich customer profiles with all available data

  3. Get more insights to measure the impact

Automate Conversations With a Chatbot

Work smarter and automate repetitive tasks. Implement quick replies or automate conversations with your own chatbot. Make service easier and faster for your customers and your Customer Service Team.

More About Our Chatbot

  1. 24/7 Availability: always a quick response

  2. Seamless handover from bot to human

  3. Easy to build and manage, no need to code

chatbot conversation automated service

Want to See What Mobile Service Cloud Can Do for You?

Have a closer look at our software and find out what it can mean for your business. Discuss the possibilities with one of our experts or watch the deep dive video.

Contact usWatch Deep Dive

Powerful Features to Optimize Customer Service

Omnichannel Inbox

Manage all conversations from every channel in one convenient inbox

Communication Stream

Interact via different channels with Communication Streams

Team Collaboration

Skills-based routing helps you to involve the right colleagues and teams easily

Customer Profile

Build customer profiles with your CRM or CDP and other data sources

Statistics

Discover statistics in the reporting, such as 'response time' or 'availability'

Chatbot

Create your own chatbot to automate conversations and answer instantly

How Other Brands Use Mobile Service Cloud

Be inspired by other brands and businesses. Find out how they improve their customer service with Mobile Service Cloud. The most trusted customer service software by companies in retail, service, leisure, travel, B2B, events, and many more.

Revolution Beauty
Developing Products Based on Feedback

Revolution Beauty interacts with hundreds of people each day. To maximize productivity, they use Mobile Service Cloud, consolidating all conversations via all channels into one view.

Read more
CompareGuru
Assisting Customers in Making Informed Decisions

CompareGuru assists consumers in making informed decisions. To have all their communications automated and streamlined, they chose Mobile Service Cloud.
MBOwebshop.nl
Support via the Preferred Channel

Good service means being available where customers are. With young people as customers, the choice for MBOwebshop.nl was easy: support via the preferred channels through one easy Inbox.

Revolution Beauty interacts with hundreds of people each day. To maximize productivity, they use Mobile Service Cloud, consolidating all conversations via all channels into one view.

Read more

CompareGuru assists consumers in making informed decisions. To have all their communications automated and streamlined, they chose Mobile Service Cloud.

Good service means being available where customers are. With young people as customers, the choice for MBOwebshop.nl was easy: support via the preferred channels through one easy Inbox.

Free Paper: 8 Customer Service KPIs You Need to Measure

8 Customer Service KPIs

8 Customer Service KPIs

Setting the right KPIs for your customer service team will give focus and improve performance. In this paper, you will discover 8 measurable KPIs: Customer KPIs & Operational KPIs. By using customer service software, you can measure performance by set KPIs.

Read Paper

Mobile Service Cloud - Pricing

Basic

Per user per month

£19

  • Omnichannel dashboard

  • Quick & automated replies

  • Basic statistics & reports

  • Scripted Chatbot

  • Support via email

Advanced

Per user per month

£49

  • All basic features included

    Min. 5 users

  • Customer profiles (single integration)

  • Communications streams (max 10)

  • Internal & external team collaboration

  • VoIP-integration

  • Multiple brands and languages

  • Support via email, Live Chat, WhatsApp & phone

Pro

Per user per month

£99

  • All advanced features included

    Min. 5 users

  • Customer profiles (multiple integrations)

  • Communications streams (max 50)

  • Advanced statistics and reporting

  • Conversion tracking

  • DigitalCX integration (AI Chatbot)

  • 24/7 support via email, Live Chat, WhatsApp and phone

    99.9% uptime guarantee

Schedule an introduction

Related articles

Customer retention made simple

Apr 14, 2021 • Mobile Service Cloud
Every company needs happy customers for customer retention and long-term survival. Outstanding customer service gives businesses a key competitive advantage which translates to long-term growth. However, the perception of ‘outstanding customer service’ has changed rapidly in the past decade. So how can your company adapt and stay ahead of the game?

Why 2021 Is the Year to Start With a Chatbot

Mar 30, 2021 • Mobile Service Cloud
While chatbots have begun to gain traction in the past few years, they have in fact been around for some time. In 1966, Eliza - the first chatbot - made its debut, but it was only able to answer a few simple questions. Since, thanks to the advancement in technologies such as Artificial Intelligence (AI) and Natural Language Processing (NLP), chatbots are becoming smarter by the day. What's next?

The Role of Chatbots in a post-COVID world

Mar 17, 2021 • Mobile Service Cloud
From single-purpose programmes that respond to common consumer queries, to advanced digital assistants that evolve as they process information, chatbots – or conversational agents – are becoming an increasingly popular way for businesses to deliver proactive and personalised services to their customers.

13 Benefits of Conversational Chatbots

Jan 13, 2021 • Mobile Service Cloud
Communicating with customers efficiently is more important than ever — but doing so isn’t always easy. Chatbots are an increasingly popular form of artificial intelligence in the business world, enabling companies to serve customers’ needs without human intervention. Today, we’ll explain the benefits of chatbots to help you determine if they're the right tool to integrate into your customer service strategy.

Service as You Know It Will Disappear in 5 Years

Nov 02, 2020 • Mobile Service Cloud
Customer service has traditionally relied on channels such as email, phone and face-to-face contact, but the industry is changing rapidly. As people begin to rely on digital support more than ever, service as you know it will be dead in 5 years. In this article you'll learn about the main drivers of changing customer service and how to tackle these challenges.

Better customer service through your customers' favourite channel

Oct 30, 2020 • Mobile Service Cloud
The time of only physical customer service belongs to a faraway past. Since phone calls, emails, web forms and even messaging channels were introduced, it's become easier for customers to connect with businesses. Your customers expect you to be available via their preferred communication channels, regardless of the channel, the time and/or their location. The question is: can your customers already reach you on all these channels?
CM.com
English (GB)
Select your region
+44 20 3868 7140
CM.com is a GSMA Member

Is this region a better fit for you?

Go