Mobile Service Cloud is the all-in-one CCaaS solution with everything you need as a customer service team.
Interact with your customers via any channel from one inbox, or automate your conversations with a chatbot.
Watch the video to get a first impression of our customer service software.
Mobile Service Cloud, for frictionless service experiences.Watch the full demo
Customers choose how they interact with companies. All they want is to get their message across; regardless of the channel. Keep up and provide the same level of customer experience across channels. Mobile Service Cloud is channel agnostic: all channels are available in one inbox and can be managed in the same way. The focus is on the conversation: for agents and customers.
New: offer telephone customer support via Mobile Service Cloud
Manage conversations from all channels in one Agent Inbox
Support via email, live chat, phone, and all messaging channels
Insights into all previous conversations; from any channel
Personal customer service can change the way people experience your business. People value conversations more when they feel a connection.
Use the right data to understand the customer and the situation better. This helps to make every conversation personal from the start. In Mobile Service Cloud, you can integrate all data, and show it right next to the conversation.
See all data in the conversation with a 360° customer profile
Invite customers for a co-browsing session in live chat
Help agents easily find all available data - within one view
Customer service = human connections. It's about humans communicating with humans. The best software has a human-first approach, making life easier for employees and customers.
With the right tools, agents can work more efficiently. Customers will be helped by the right expert immediately. No need to wait. No need to repeat your question over and over again.
Smart inbox management: SLA prioritisation & snooze options
Skills-based routing for expert advice
Efficiency enhancers like a chatbot and answer suggestions
By collaborating efficiently, you can give the right answer sooner, enabling you to help the customer in the first conversation. After all, customer service is not a one-man job. Service is intertwined throughout the customer journey; and throughout your business.
With Mobile Service Cloud, you can easily work together with your colleagues, other teams, and external parties, such as suppliers or couriers.
Open collaboration system for full transparency
Ask questions to colleagues or partners via live chat or email
Communicate with customers, colleagues, and partners in one view
Get insights in conversations and performance
We live in a 24/7 world. With a chatbot, you can offer immediate response times.
A seamless handover to Mobile Service Cloud ensures the right help for everyone. Live, human support is always needed.Chatbot solutions
Be inspired by other brands and businesses. Find out how they improve their customer service with Mobile Service Cloud. The most trusted customer service software by companies in retail, service, leisure, travel, B2B, events, and many more.
Revolution Beauty interacts with hundreds of people each day. To maximise productivity, they use Mobile Service Cloud, consolidating all conversations via all channels into one view.
With Mobile Service Cloud, elho can help its team offer faster service and inspire customers to make their lives greener.
Radius Payment Solutions uses our solutions to provide omni-channel messaging for its huge roster of customers and streamline customer service processes.
Revolution Beauty interacts with hundreds of people each day. To maximise productivity, they use Mobile Service Cloud, consolidating all conversations via all channels into one view.Read more
With Mobile Service Cloud, elho can help its team offer faster service and inspire customers to make their lives greener.Read more
Radius Payment Solutions uses our solutions to provide omni-channel messaging for its huge roster of customers and streamline customer service processes.Read more
Setting the right KPIs for your customer service team will give focus and improve performance. In this paper you can discover 8 measurable KPIs: Customer KPIs & Operational KPIs.Download the guide
Want to find out more in-depth information about our Mobile Service Cloud? Download our brochure and learn more about seamless customer experiences with our all-in-one customer service solution.Download the brochure
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