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Mobile Service Cloud.

All-in-one Customer Service Software to deliver superior experiences, engage customers, and increase customer happiness.

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Discover Mobile Service Cloud

One solution with everything you need to provide a seamless customer experience, anytime, anywhere. Interact with your customers through their preferred channel via one Omnichannel Inbox, or automate your conversations with a chatbot. For a five-star service.

OFFER SUPPORT VIA ALL CHANNELS

sms
whatsapp
apple business chat
viber
facebook messenger
telegram
twitter
email

Outperform Customer Expectations

Increase Customer Satisfaction

Let your customers communicate with you, the same way they do with friends and family, via their preferred channel. 

Boost Efficiency and Productivity

Manage all conversations efficiently. Use a chatbot to automate conversations or work together within the Omnichannel Inbox.

Maximise ROI & Conversions

Happy customers convert more. Use Customer Profiles to personalise the entire customer journey and outperform expectations. 

Watch the video to get a first impression of Mobile Service Cloud. 

#1 Software Solution for Customer Service

  1. Communicate via All Channels

  2. Collaborate With All Teams

  3. Integrate Software and Tools

  4. Automate Conversations

Communicate via All Channels in One Inbox

Interact with your customers through their preferred messaging channels like WhatsApp, Apple Business Chat, Facebook Messenger, Viber, Telegram, Twitter, and SMS. Manage all conversations in one easy-to-use Omnichannel Inbox. 

  1. One Omnichannel Inbox for all conversations

  2. Streamline all conversations to increase quality and efficiency

  3. Provide service everywhere, to be easily accessible for customers

mobile service cloud platform

Collaborate With Internal & External Teams

With Mobile Service Cloud, you can easily work together with your colleagues, other teams, and external parties, such as suppliers or couriers. 

The options are endless: leave comments, snooze conversations or assign to the right colleague. 

  1. Communicate with customers, colleagues and partners via one Inbox

  2. Automatically assign conversations with skills-based routing

  3. Share conversations to offer a seamless customer experience

Integrate Software and Tools of Your Choice

Connect Mobile Service Cloud with the systems of your choice. Integrations help you to deliver faster, more personal service experiences.

Show customer data right next to the customers’ question. No need to search for data in multiple systems. 

  1. Integrate with your CRM, ERP or CDP 

  2. Enrich customer profiles with all available data

  3. Get more insights to measure the impact

chatbot conversation automated service

Automate Conversations With a Chatbot

Work smarter and automate repetitive tasks. Implement quick replies or automate conversations with your own chatbot. Make service easier and faster for your customers and your Customer Service Team.

More About Our Chatbot

  1. 24/7 Availability: always a quick response

  2. Seamless handover from bot to human

  3. Easy to build and manage, no need to code

Want to See What Mobile Service Cloud Can Do for You?

Have a closer look at our software and find out what it can mean for your business. Discuss the possibilities with one of our experts or watch the deep dive video.

Contact usWatch Deep Dive

Powerful Features to Optimise Customer Service

Agent Inbox

Manage all conversations from every channel in one convenient inbox

Live Chat

Chat in real-time with your visitors via a customisable live chat widget

Scripted Chatbot

Create your own chatbot to automate conversations and answer instantly

Team Collaboration

Skills-based routing helps you to involve the right colleagues and teams easily

Customer Profile

Build customer profiles with your CRM or CDP and other data sources

Statistics

Discover statistics in the reporting, such as 'response time' or 'availability'

How Other Brands Use Mobile Service Cloud

Be inspired by other brands and businesses. Find out how they improve their customer service with Mobile Service Cloud. The most trusted customer service software by companies in retail, service, leisure, travel, B2B, events, and many more.

Revolution Beauty interacts with hundreds of people each day. To maximise productivity, they use Mobile Service Cloud, consolidating all conversations via all channels into one view.

Read more

CompareGuru assists consumers in making informed decisions. To have all their communications automated and streamlined, they chose Mobile Service Cloud.

Good service means being available where customers are. With young people as customers, the choice for MBOwebshop.nl was easy: support via the preferred channels through one easy Inbox.

Free Paper: 8 Customer Service KPIs You Need to Measure

8 Customer Service KPIs

8 Customer Service KPIs

Setting the right KPIs for your customer service team will give focus and improve performance. In this paper, you will discover 8 measurable KPIs: Customer KPIs & Operational KPIs. By using customer service software, you can measure performance by set KPIs.

Read Paper

Mobile Service Cloud - Pricing

Basic

Per user per month
£19

  • Omnichannel dashboard

  • Quick & automated replies

  • Basic statistics & reports

  • Scripted Chatbot

  • Support via email

Advanced

Per user per month
£49

  • All basic features included

    Min. 5 users

  • Customer profiles (single integration)

  • Communications streams (max 10)

  • Internal & external team collaboration

  • VoIP-integration

  • Multiple brands and languages

  • Support via email, Live Chat, WhatsApp & phone

Pro

Per user per month
£99

  • All advanced features included

    Min. 5 users

  • Customer profiles (multiple integrations)

  • Communications streams (max 50)

  • Advanced statistics and reporting

  • Conversion tracking

  • DigitalCX integration (AI Chatbot)

  • 24/7 support via email, Live Chat, WhatsApp and phone

    99.9% uptime guarantee

Schedule an introduction

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How to optimise your customer service for Black Friday

Oct 07, 2021 • Mobile Service Cloud
COVID-19 had a positive impact with many online retailers, Black Friday included. In 2020, Black Friday drove a 38% surge in sales for UK online retailers on the day itself (November 27th). Pre-pandemic, 2019 saw total retail spending hit £8.6bn – higher than any other European country. With those kinds of revenue increases up for grabs, it’s easy to focus on getting your marketing messages out there without considering how customer experience can affect the success of your Black Friday campaigns. 

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Aug 23, 2021 • Mobile Service Cloud
A growing number of companies are discovering the benefits of chatbots. Unfortunately, there are also a number of pitfalls which may prevent your chatbot from providing an optimal experience. The tips in this article will help you create a successful chatbot.

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6 ways to improve customer experience with Mobile Service Cloud

Aug 09, 2021 • Mobile Service Cloud
Service, service, service. That has always been the call for businesses that want to keep their clients happy and turn one-time customers into lifelong fans. The wheel has turned, though, and now businesses' priorities centre around customer experience. Is there a difference between the two? And if so, what has changed?

7 tips for eCommerce customer service success [including checklist]

Jul 08, 2021 • Mobile Service Cloud
The eCommerce industry thrives on instant gratification and convenience. Customers expect a matching experience: see a product, check-out within seconds, at your doorstep the next day. Your service should also be fast, easy, and satisfying. If you cannot live up to the ever-rising customer expectations, they will look elsewhere. With our 7 tips, you can see where you stand and what you can improve. Use the checklist to define your service strategy.

How can law firms evaluate the right Legal Tech for them?

Jun 09, 2021 • Mobile Service Cloud
In our last blog we looked at what Legal Tech is and how its successful adoption will help law firms increase efficiency, profitability, productivity, appeal and security. Here we’re going to get into the detail. We’ll consider how you can evaluate the right solutions for your firm and which solutions could offer you the best entry point into Legal Tech.

Are you making these mobile marketing mistakes?

Jun 07, 2021 • Mobile Service Cloud
It’s no secret anymore, consumers expect to be able to engage with brands on their mobile devices. For brands, it is the best channel to reach your customers and to drive sales. While not every business needs a mobile app to meet consumer demand, every business needs a smart mobile marketing strategy. But are you making these mobile marketing errors?
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