Mobile Service Cloud is the all-in-one CCaaS solution with everything you need as a customer service team.
Interact with your customers via any channel from one inbox, or automate your conversations with a chatbot.
Watch the video to get a first impression of our customer service software.
Mobile Service Cloud, for frictionless service experiences.
Watch the full demoCustomers choose how they interact with companies. All they want is to get their message across; regardless of the channel. Keep up and provide the same level of customer experience across channels. Mobile Service Cloud is channel agnostic: all channels are available in one inbox and can be managed in the same way. The focus is on the conversation: for agents and customers.
New: offer telephone customer support via Mobile Service Cloud
Manage conversations from all channels in one Agent Inbox
Support via email, live chat, phone, and all messaging channels
Insights into all previous conversations; from any channel
Personal customer service can change the way people experience your business. People value conversations more when they feel a connection.
Use the right data to understand the customer and the situation better. This helps to make every conversation personal from the start. In Mobile Service Cloud, you can integrate all data, and show it right next to the conversation.
See all data in the conversation with a 360° customer profile
Invite customers for a co-browsing session in live chat
Help agents easily find all available data - within one view
Customer service = human connections. It's about humans communicating with humans. The best software has a human-first approach, making life easier for employees and customers.
With the right tools, agents can work more efficiently. Customers will be helped by the right expert immediately. No need to wait. No need to repeat your question over and over again.
Smart inbox management: SLA prioritisation & snooze options
Skills-based routing for expert advice
Efficiency enhancers like a chatbot and answer suggestions
By collaborating efficiently, you can give the right answer sooner, enabling you to help the customer in the first conversation. After all, customer service is not a one-man job. Service is intertwined throughout the customer journey; and throughout your business.
With Mobile Service Cloud, you can easily work together with your colleagues, other teams, and external parties, such as suppliers or couriers.
Open collaboration system for full transparency
Ask questions to colleagues or partners via live chat or email
Communicate with customers, colleagues, and partners in one view
Get insights in conversations and performance
We live in a 24/7 world. With a chatbot, you can offer immediate response times.
A seamless handover to Mobile Service Cloud ensures the right help for everyone. Live, human support is always needed.
Chatbot solutionsBe inspired by other brands and businesses. Find out how they improve their customer service with Mobile Service Cloud. The most trusted customer service software by companies in retail, service, leisure, travel, B2B, events, and many more.
Revolution Beauty interacts with hundreds of people each day. To maximise productivity, they use Mobile Service Cloud, consolidating all conversations via all channels into one view.
With Mobile Service Cloud, elho can help its team offer faster service and inspire customers to make their lives greener.
Radius Payment Solutions uses our solutions to provide omni-channel messaging for its huge roster of customers and streamline customer service processes.
Have a closer look at our software and find out what it can mean for your business. Discuss the possibilities with one of our experts or watch the deep dive video.
Contact usWatch the demoIf you want to update your contact details, perhaps your address, at a particular company, you'll often send a message and wait for a reply. And you wait. And wait some more. You may feel annoyed. Or perhaps you'll try to get the job done via another channel. Annoying right? Have you considered your customers may face this situation when contacting your business? Or thought how easy it is for your customers to reach you via their preferred channel?
In the run-up to any event, attendees will have numerous questions, such as "how do I get there," "where can I find my tickets," and "Is there somewhere to stay nearby." F1 fans often ask these types of questions before the Formula 1 Heineken Dutch Grand Prix.
The market for generative AI has experienced significant growth, with over $14.8 billion of venture capital invested in startups building their products on Large Language Models like OpenAI’s ChatGPT and other generative AI tools. The space is booming, evident from the high number of website domain registrations in the field every week. The key challenge for most companies is to find out what will propel their businesses moving forward.
Even the most easy-going among us can get a bit nervous if we need clarification on what's going on with our order. We've all been there, combing through our emails from the past month, searching for payment confirmation, or fretting about whether our product has accidentally been shipped three-quarters of the way around the world to an unknown location, never to be seen again.
WhatsApp has experienced over 60% growth year-on-year as a customer service channel. It’s growing fast, but what are the benefits of using WhatsApp Business for customer service? And how can customer service agents manage the increasing inbound enquiries via WhatsApp? In this blog, we'll discuss why WhatsApp Business benefits customer service and how to efficiently handle incoming messages with CM.com's Mobile Service Cloud.
Great customer service keeps fans wanting more, but how do you deal with the ebb and flow of customer contact in sports organisations?
It’s an accepted truth that converting new customers costs approximately five times as much as retaining existing ones. It’s little wonder, then, that customer experience has become a major focus for companies around the globe.
The travel industry has endured a challenging few years through the COVID pandemic and, most recently, during the well-documented travel chaos of summer 2022. Post-pandemic, the industry has struggled to right itself, with the summer’s turmoil starkly illustrating the issues facing the industry after significant recent disruption.
Every retail and eCommerce player knows personalisation is essential. It’s how you build customer trust, make your messaging meaningful, and keep shoppers coming back. But fewer realise how deep and broad true personalisation goes.
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Revolution Beauty
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