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Tag "Chatbots"

Jul 09, 2020 • Chatbots

How to improve customer communication with omnichannel conversations

Effective communication fosters trust and builds relationships, playing an essential role in both personal and professional life. By offering helpful feedback and encouraging open-mindedness, effective communication contributes to the success of any business, regardless of sector and size.

Jun 11, 2020 • Chatbots

A Key Driver of Customer Satisfaction, One-Platform for Multi-Channel Messaging

The way today’s customers interact with brands is fundamentally shifting. We are moving from the digital era to the conversational era. Customers find, compare, and buy on their mobile phones. This is exactly why instant-messaging apps have become so natural for both personal and professional communication.

May 27, 2020 • Chatbots

Turn Conversations to Conversions: Integrate Apple Pay with Apple Business Chat

Familiar, safe, instant, personal. Just some of the reasons consumers prefer mobile messaging over calling and emailing to communicate with brands. With an added benefit: companies can now transform mobile chat to a sales channel. Apple Pay increases sales revenue and customer satisfaction rates. The Formula 1 Heineken Dutch Grand Prix shows how!