Tag "Customer Experience"

Jul 09, 2020 • Customer Experience

How Pargo’s use of SMS technology have enhanced their customer experience

Customers have come to expect businesses to communicate with them via the channels most convenient for them. This is especially true when it comes to delivering time-sensitive notifications regarding highly anticipated products.

Jun 25, 2020 • Customer Experience

Five Customer Experience Predictions for Africa

Customer experience (CX) has always been a critical component of a business. For decades, we’ve wondered about what makes our consumers tick and how to connect with them on a deeper level to keep them coming back for more. With so many brands to choose from, delivering reliable, high-quality and seamless customer experiences is an important differentiator in today’s marketplace – even more so in a fast-changing world.

Jun 17, 2020 • Customer Experience

What is a short code and what are the benefits?

A shortcode is a memorable 5 or 6 digit number ideal for SMS marketing campaigns, lead generation, and promotions where you want people to easily remember your number. In this blog post, we provide you with a detailed definition of shortcodes, the different and most common ways they are used, and benefits for your business.

May 28, 2020 • Customer Experience

Setting up a multichannel retail strategy: 5 tips

When doing business online, just having a well-designed webshop with nice products isn’t enough. If you want consumers to select your shop over the competitors, a smart multichannel retail strategy is key. Here, we’re sharing 5 tips on how to get your customers flocking to your retail store.

Mar 24, 2020 • Customer Experience

A key driver of customer satisfaction, one platform for multi-channel messaging

The way today’s customers interact with brands is fundamentally shifting. We are moving from the digital era to the conversational era. Customers find, compare, and buy on their mobile phones. This is exactly why instant-messaging apps have become so natural for both personal and professional communication.

Mar 05, 2020 • Customer Experience

Your business needs live chat, just not the way you think

Webchat has been around almost as long as websites. For years, customer care teams used live chat on their websites to offer low-threshold conversations with their customers. However, traditional HTML based live-chat no longer properly serves the needs of your customers. Or your own, for that matter. These are the 3 reasons why.

Jan 08, 2020 • Customer Experience

How to use the WhatsApp Business solution in: The sports, fitness and wellbeing sector

In this series of sector-related tips for the WhatsApp Business API, we’re diving into the possibilities of WhatsApp for the Sports and Fitness sector. How can you benefit from the WhatsApp Business solution in terms of reducing pressure on customer care while optimizing the customer journey of athletes?

Jan 07, 2020 • Customer Experience

How to attract customers to your WhatsApp Business channel for customer care with 6 touch points?

The answer to this question strongly depends on what goals you have in mind for your customer care. So, what is your WhatsApp Business use case? Throughout the customer journey, WhatsApp can be used to increase conversion rates and improve customer satisfaction. This means WhatsApp isn’t just here to help you solve incoming questions. Actively promoting the use of WhatsApp will help you promote sales. And because there are so many ways to promote WhatsApp as your communication channel, we’ll list the most important ones here.

Nov 05, 2019 • Customer Experience

How to promote WhatsApp as your customer support channel

The WhatsApp Business solution promises to make the life of your customer service agents a little easier. Its features will lower the workload while offering a richer customer experience. However, you need to ensure that there are numerous ways in which your customers can easily find your WhatsApp number. With this piece of code, it's easy as can be.

Oct 28, 2019 • Customer Experience

How the WhatsApp Business API has improved customer support for Travelstart Middle East

To survive at the pace of innovation, businesses today are compelled to create extraordinary value for customers, keeping them content and engaged. This is because the world is becoming mobile-first, and people who consider time their most precious resource find the asynchronous nature of mobile messaging more appealing.

Oct 24, 2019 • Customer Experience

This holiday season: the season of giving the best customer experience

The days become longer, and the night's shorter - that means summer and the holiday season is upon us. It also means Black Friday, Cyber Monday, Christmas and all the fun festivities surrounding it is just about here. For businesses in for example the retail or leisure and hospitality sector, this is one of the busiest times of the year. Have you prepared your business to give your customers the best customer experience possible during this festive season? In this blog post, you'll find relevant tips on how to do so.

Oct 14, 2019 • Customer Experience

CM.com and GotBot partner to improve customer experience

The channels that businesses use to engage with customers substantially impact the way their brand is viewed, and according to conversational commerce platform CM.com, nothing delivers customer satisfaction quite like excellent communication.

Sep 16, 2019 • Customer Experience

Hello Paisa steps into conversational commerce with the WhatsApp Business solution

When it comes to connecting, customers look to businesses who can meet their needs quickly, conveniently and easily. The WhatsApp Business solution empowers businesses to do exactly that while simultaneously improving customers’ experience.

Aug 23, 2019 • Customer Experience

Time for something new, transforming the traditional contact center

Consider for a minute the last business you had to call for support. Did you have to jump through multiple IVR hoops to get to the right department, only having to repeat yourself before you finally got to the answer you were looking for?

Aug 20, 2019 • Customer Experience

How the hotel industry can benefit from the WhatsApp Business solution

In this series of sector-related tips for the WhatsApp Business API, we’re diving into the possibilities of WhatsApp for the hotel industry. How can hotels, hostels and B&Bs use the WhatsApp Business solution to enhance the customer experience?

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