Tag "WhatsApp"

When it comes to connecting, customers look to businesses who can meet their needs quickly, conveniently and easily. The WhatsApp Business solution empowers businesses to do exactly that while simultaneously improving customers’ experience.

In this series of sector-related tips for the WhatsApp Business API, we’re diving into the possibilities of WhatsApp for the hotel industry. How can hotels, hostels and B&Bs use the WhatsApp Business solution to enhance the customer experience?

In this series of sector related tips for the WhatsApp Business API, we’re diving into the possibilities of WhatsApp for the Logistics sector. How can you benefit from the WhatsApp Business solution in terms of reducing pressure on customer care while optimising the customer journey?

Most recruiters are aware of WhatsApp’s potential to interact with job seekers. But WhatsApp is more than just a popular messaging channel amongst your target audience. The WhatsApp Business API also offers great ways to take away some pressure on your staff. Better service and smooth processes. Sounds good? Read how in this short article.

In this series of sector related tips for the WhatsApp Business API, we’re diving into the possibilities of WhatsApp for the Telecoms sector. How can you benefit from the WhatsApp Business solution in terms of reducing pressure on customer care while optimising the customer journey?

There’s no denying the popularity of WhatsApp as a communication channel for consumers. But just how can you put WhatsApp to use to engage with them? Check out these creative campaigns that Hellmann’s, X-Travel and Absolut launched. This will surely help tap into your creativity for an engaging campaign with your own WhatsApp Business account.

In this series of sector related tips for the WhatsApp Business API, we’re diving into the possibilities of WhatsApp for the Travel & Hospitality sector. How can you benefit from the WhatsApp Business solution in terms of reducing pressure on customer care while optimizing the customer journey?

Many companies know the success of their business depends on the integration of mobile and - more specifically - on the integration of Conversational Commerce. Conversational Commerce promises to close the gap between customer and company using messaging apps. But just what is this Conversational Commerce business all about and why should you care?

The WhatsApp Business solution promises to make it easier for customers to contact your company which is great news for companies looking to optimise their customer experience. But won’t growing reach by creating a presence on WhatsApp put greater pressure on customer care? Take out 3 minutes of your time to find out how WhatsApp will actually save you time!

When talking about the WhatsApp Business solution for companies, we’re talking about 3 main benefits: Reach, engagement and preference. In this short article, we’ll explain what these mean for your business, and how you can make the most of it.

In this series of sector-related tips for the WhatsApp Business API, we’re diving into the possibilities of WhatsApp for the Retail and eCommerce sector. Whether it be brick and mortar and online retail stores, or online food and gift delivery services, we explore how these businesses can benefit from the WhatsApp Business solution in terms of reducing pressure on customer care while optimizing the customer experience?

WhatsApp has an engagement rate of over 70%. This makes WhatsApp an exceptionally valuable channel to build a relationship with your customers or clients. But how do you ensure people know you’re available on this popular messaging channel? In this article, we’re sharing some tips on how to generate an audience on WhatsApp and optimise the customer experience.

CM.com is a solution provider for the WhatsApp Business API around the globe. This means we are now connecting brands to the WhatsApp Business API. Are you ready to enrich your customer care with this popular messaging channel?

With the WhatsApp Business solution, there are two ways to chat with your customer. Once a customer opts-in to receiving messages from your business, you can initiate a conversation by sending notifications via so-called Messages Templates, or the customer can initiate a conversation with your business. Whenever your customer contacts or replies to you, a customer care window is opened. This customer care window creates more opportunities for you to benefit from the WhatsApp Business solution.

If you want to reach out to your customers with outbound messaging via the WhatsApp Business solution, you'll need an active opt-in. We'll share exactly how you can get valid opt-ins for WhatsApp Business here.