Tag "WhatsApp"

Apr 24, 2019 • WhatsApp
How to build an audience on WhatsApp: 8 tips
WhatsApp has an engagement rate of over 70%. This makes WhatsApp an exceptionally valuable channel to build a relationship with your customers. But how do you make sure people know you’re available on this popular messaging channel? In this article, we’re sharing some tips on how to generate an audience on WhatsApp and optimise the customer experience.
Apr 10, 2019 • WhatsApp
Request your WhatsApp Business account on CM.com
CM.com is a solution provider for the WhatsApp Business API around the globe. This means we are now connecting brands to the WhatsApp Business API. Are you ready to enrich your customer care with this popular messaging channel?
Apr 10, 2019 • WhatsApp
WhatsApp Business API: What is a Customer Care Window?
With the WhatsApp Business solution, there are two ways to chat with your customer. Once a customer opts-in to receiving messages from your business, you can initiate a conversation by sending notifications via so-called Messages Templates, or the customer can initiate a conversation with your business. Whenever your customer contacts or replies to you, a customer care window is opened. This customer care window creates more opportunities for you to benefit from the WhatsApp Business solution.
Apr 02, 2019 • WhatsApp
How to: Receive Opt-in from your customers for WhatsApp Business
If you want to reach out to your customers with outbound messaging via the WhatsApp Business solution, you need an active opt-in from that customer. Find out just how to get a valid WhatsApp Business solution opt-in here.
Apr 01, 2019 • WhatsApp
Reach out to customers via WhatsApp Business with Message Templates
There are several ways to use the WhatsApp Business solution in communication with your customers. One way is via the customer care window, in which case the conversation is initiated by the customer. If you want to reach out to your customer first – once you have received an opt-in from them to do so - you can make use of the so-called Message Templates.
Feb 07, 2019 • WhatsApp
Chat apps: Choosing between channels
There’s a plethora of messaging apps and mobile communication channels available worldwide. Various apps exist, native applications are growing and also standard SMS text messages are still widely in use. In what channel should you invest your resources?
Dec 01, 2018 • WhatsApp
Looking back on 2018
Slowly but surely, we are approaching the end of 2018. Traditionally, this is the moment to look back at the highlights of another eventful year. We took a dive into the CM news archive and would like to share the highlights of 2018.
Nov 06, 2018 • WhatsApp
WhatsApp Business? Get in line
WhatsApp has finally opened the doors for business usage. How can I use it to the advantage of my business? What does it take for me to get on board? After reading this article, you will have no further questions and be able to start using WhatsApp Business right away!
Aug 16, 2018 • WhatsApp
WhatsApp Business is now available: start in 3 easy steps
Big news: WhatsApp is available for companies. That means that you can now add WhatsApp Business to your communication channels via our API. But what possibilities does this chat app offer to get in touch with your customers?
Aug 15, 2018 • WhatsApp
WhatsApp Business available for companies worldwide
The moment that many companies have been waiting for has arrived. WhatsApp has opened an API so companies can now chat with consumers via WhatsApp worldwide. But what exactly can you do as a company with WhatsApp? And what do you have to take into account?
Feb 05, 2018 • WhatsApp
WhatsApp Business now available for companies
The moment many companies have been waiting for has arrived: WhatsApp Business is officially being rolled out in several countries throughout Europe. Companies can now communicate directly with their customers via this chat service. The free business application is now available to download in the Google Play Store. But what exactly can you do with this first basic version?
Dec 06, 2017 • WhatsApp
Mobile trends for 2018: What can we expect?
Where there was some speculation about the end of the smartphone era last year, it is now clear that the importance of the mobile phone will continue to. And because mobile technology continues to evolve at such a rapid pace, the expectations of mobile users also rise quickly. This is why successful companies embrace the possibilities of mobile and are familiar with the trends for 2018.
Aug 10, 2017 • WhatsApp
WhatsApp Business updates: Newsfeed with latest developments
Many rumours are spread about WhatsApp Business. What do we know up untill now? Read all about it here.
Jul 07, 2015 • WhatsApp
The ‘what’ and ‘why’ of WhatsApp customer care
WhatsApp Customer Care enables companies and organisations to take and answer questions from customers through the chat app WhatsApp. The use of it is free of charge, the Customer Care part usually requires a fee from the providing organisation.
May 18, 2015 • WhatsApp
News television program Nieuwsuur chooses CM for WhatsApp communication
The leading Dutch news television program Nieuwsuur introduces a WhatsApp channel through which it informs people about the program content. CM provides the technology to send mobile messages using WhatsApp.

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