Back to press

CM.com Supports Communication in the Connected Vehicle

CM.com, a leading conversational commerce provider headquartered in the Netherlands, today announced its collaboration with the BMW Group. The company will provide the infrastructure for sending automated SMS messages as part of the car manufacturer's ConnectedDrive services globally.
CM.com
Dec 20, 2019
3 minutes read
Updated Nov 03, 2020

CM.com connects numerous companies and brands worldwide to the smartphones of billions of consumers. In cooperation with the BMW Group, CM.com takes care of sending SMS to the respective partner carriers of the ConnectedDrive services and monitors the functionality of the data transmission around the clock.

For the customer, ConnectedDrive services mean greater convenience and easier operation: for example, before the journey begins, the route can be conveniently planned with the smartphone and then transferred to the navigation device in the vehicle. SMS is an important factor in the operation of such connectivity services. Automated SMS messages are now used almost everywhere in the world in a wide range of applications around the connected vehicle. According to CM.com's expertise, the technology is extremely well suited for this purpose, as the SIM cards integrated in the vehicles do not require a connection to the mobile Internet to send SMS messages. Moreover, it is a reliable global standard that has long been accepted by all mobile phone operators. SMS is therefore the only communication channel that practically always works regardless of the mobile phone standard available (such as GPRS, 3G or LTE). 

Several Hundred Million Sms Messages per Year

The use of CM.com’s technology will take on the following task at the BMW Group in the future: as part of a managed connectivity service, CM.com guarantees two-way message handling and monitors the transfer of SMS messages to the SIM cards installed in the vehicle via the respective partner carriers. This should ensure that the data transmission of expected several hundred million SMS messages per year is guaranteed around the clock without interruption.

The technology of CM.com will be made available to the BMW Group in a scalable manner without significant integration.

In the future, it will be possible to send automated SMS messages for numerous services of the automobile manufacturer - for example, to their own employees, but also to partners or customers in the form of registration confirmations.

"We are very pleased to welcome the BMW Group as a customer. The ConnectedDrive services offer drivers maximum connectivity, personalisation and entertainment, as well as everything that makes travel planning more convenient and easier. Our solution fits the bill because it is extremely flexible and agile" said Jeroen van Glabbeek, CEO of CM.com. "With this use case and service we show that we are ready to handle international IoT/M2M SMS traffic, which will be a fast growing market in the future alongside standard A2P services, and we expect to attract more companies in the IoT industry".

Was this article interesting?
Share it!

Related articles

unveils-groundbreaking-safeguard-feature-to-combat-artificially-inflated-traffic-ait-fraud CM.com

CM.com unveils 'Safeguard' feature to combat Artificially Inflated Traffic (AIT) fraud

CM.com is proud to announce the launch of its cutting-edge feature, 'Safeguard: Destination Management.' This innovative addition to the company's robust platform empowers customers to protect themselves against artificially inflated traffic (AIT) fraud by managing messaging traffic to specific destinations.

3 minutes read Sep 26, 2023
Engagement platform generative ai engine CM.com

CM.com celebrates launch of Generative AI Engine: revolutionising customer engagement

CM.com is pleased to announce the successful launch of its innovative Generative AI capabilities. This release represents the latest advancement in CM.com’s ongoing AI investment efforts.

4 minutes read Sep 15, 2023
OpenAI LLMs release now implemented CM.com

CM.com integrates Generative AI into its platform to increase efficiency for business users

CM.com introduces major updates to its conversational AI platform, Conversational AI Cloud, and its CCaaS solution, Mobile Service Cloud. The new features include Generative AI for generating conversational content, a completely overhauled intent classification recognition engine, and conversation summaries from bot to human.

2 minutes read Apr 12, 2023
Juniper Research CDP report Customer Data Platform

CM.com named an ‘Established Leader’ in Juniper Research's CDP Vendor Competitor Leaderboard

Juniper Research’s Competitor Leaderboard: CDP Vendors places CM.com as one of 14 leaders in the market.

3 minutes read Oct 18, 2022
Juniper recognizes CM.com as leader in CCaaS market Awards

Juniper recognises CM.com as leader in CCaaS market

Juniper Research ranks CM.com, a global leader in cloud software for conversational commerce, as a leader in the Contact Center-as-a-Service (CCaaS) market.

2 minutes read Aug 17, 2022
CM.com selected as Euronext Tech Leader CM.com

CM.com selected as Euronext Tech Leader

CM.com, a global leader in cloud software for conversational commerce, has been selected to participate in Euronext Tech Leaders.

2 minutes read Jun 07, 2022
juniper-press-release-image Awards

CM.com named ‘Leading Challenger’ in Mobile Voice by Juniper Research

New report, Mobile Voice Strategies: Future Monetisation Opportunities & Market Forecasts 2022-2026, places CM.com amongst top ten global market leaders.

3 minutes read May 19, 2022
buildingblocks-press-release CM.com

CM.com completes acquisition of Building Blocks

CM.com, a global leader in cloud software for conversational commerce, has completed the acquisition of Consumer AI technology company Building Blocks.

3 minutes read Mar 15, 2022
award juniper CM.com

Juniper Research recognised CM.com as “Established Leader” in three categories: Conversational Commerce, CPaaS Vendors and Messaging Platforms

CM.com, a global leader in cloud software for conversational commerce, is ranked by Juniper Research as “Established Leader" in Conversational Commerce, as a CPaaS vendor and as a Messaging Platform.

3 minutes read Dec 22, 2021
Is this region a better fit for you?
Go
close icon