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Communications Platform

Communications Platform for Mobile Messaging•

Connect once, communicate forever. CM.com's business messaging solutions help you reach your audience on their favorite apps.

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SMS Marketing

Send and receive business text messages globally using our SMS API or send personalized marketing messages from our platform.

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Conversational Channels

Provide your customers with on-the-go access to your business via all their favorite conversational channels like WhatsApp and Apple Messages for Business.

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Scale Mobile Messaging Fast With CM.com’s CPaaS

Connect with customers anywhere in the world in one powerful platform. Our unified Communications Platform-as-a-Service (CPaas) provides access to text messaging and more than 10+ Over-The-Top (OTT) channels via our Business Messaging API.

All Available Channels

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Send and Receive SMS Messages Worldwide

Our SMS Gateway makes it easy to send bulk text messages across the globe. Build communication flows for every interaction, from notifications and two-factor authentication to promotions and marketing messages.

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    Connect your application and website to our API

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    Use our georedundant Cloud Platform for reliable global messaging

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    Get your brand officially verified by Google

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    Keep control of your traffic via our Apps and API

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Chat With Customers on 10+ Conversational Channels

Use our platform to engage your customers via their preferred channels for support, campaigns, transactional notifications, and more. Combine WhatsApp, Apple Messages for Business, Twitter, RCS, and more, or select the channels your customers prefer most.

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    Get access to all your customer's preferred channels in one API

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    Add new channels with only a few lines of code

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    Rely on a strong platform to engage with your customers

Learn More About Channels

TRUSTED BY COMPANIES WORLDWIDE

Conversational messaging is the future

The Guide to Conversational Messaging

The Guide to Conversational Messaging

2.8 billion people use mobile messaging apps and tools. How can you choose the best Conversational Channels for you and your customers? Download our guide to discover the pros, cons and best approaches for each channel today.

Download the Guide

Scalability, Quality and Cost Savings in One Platform

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Scale Up Quickly

Our privately-owned cloud platform is geo-redundant and directly connected to multiple carriers and operators worldwide. Scale up your traffic with no hassle.

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Analytics and Logging

We provide clear and detailed Analytics and Logging Apps as well as the possibility to get all your insights and information via our APIs.

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Unique API for All Messaging Channels

We provide all our messaging channels within one Business Messaging API. Easily integrate, scale-up or add extra channels such as SMS, WhatsApp, Apple Messages for Business, Viber and more.

Ready to Get Started?

Are you ready to see what benefits a CPaaS provider can offer your business? Engage and delight your customers with delivery notifications, booking confirmations, appointment reminders, and more. Discover all the possibilities of our CM.com’s CPaaS offerings today.

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Get Inspired

Jul 26, 2021 • Instant Messaging

How SMS API Integration Helps You Scale Your Business Communications

When it comes to business messaging and message delivery - SMS works brilliantly. It’s the most accessible channel people still use every day, and it’s unlikely to go away any time soon. And that’s why SMS is used by most businesses, big and small, to communicate with their customers whenever they want and wherever they are.
Jun 03, 2021 • Instant Messaging

Everything Businesses Need to Know About Integrating Instagram Messaging via API

During the annual F8 conference, Facebook announced the roll-out of their Messenger API to support Instagram Messaging. In addition to Facebook Messenger, the Facebook Messenger API now also supports Instagram Messaging! The API allows businesses to manage all messages initiated by people at scale. Let’s dive into Instagram Messaging and learn how your business can use this social media platform to improve your customer experience and drive sales.
Apr 23, 2021 • Instant Messaging

How to Win with OTT: 8 Real-World Customer Service Uses

The on-demand economy has created rapid change in the marketplace. Consumer preferences are changing, favoring simplicity, speed, and efficiency. Is your business keeping up? Using OTT apps can help give your business a competitive edge.
Jan 13, 2021 • Instant Messaging

17 Ways Business Messaging Enhances Your Customer Satisfaction

The ease of communication between businesses and consumers weighs heavily on customer service. Emerging technologies offer numerous possibilities to start conversations with your customers. Conversational channels such as WhatsApp and Facebook Messenger are increasingly being used by companies to engage with customers. But how can you use these channels? To get you up to speed, we share some proven examples. Get inspired and enhance your customer experience today.
Nov 24, 2020 • Instant Messaging

The Most Popular Chat Apps in the U.S. (2023 Update)

U.S. consumers use chat apps like Facebook Messenger and WhatsApp to keep in touch with friends, family, and their favorite brands and businesses. The demand for over-the-top chat apps grows every year. Which chat apps do consumers prefer today? And most importantly, which makes sense for your business? Today, we’ll compare the most popular chat apps in the U.S.
Sep 22, 2020 • Instant Messaging

13 Benefits of Conversational Chatbots

Communicating with customers efficiently is more important than ever — but doing so isn’t always easy. Chatbots, an increasingly popular form of artificial intelligence in the business world, enable companies to serve customers’ needs without human interventions. Today, we’ll explain the benefits of chatbots to help you determine if it’s the right tool to integrate into your customer service strategy.
Sep 15, 2020 • Instant Messaging

What Is WhatsApp Business? Top Benefits of the Most Popular Messaging App

Are you interested in learning about WhatsApp Business and what it can offer as a customer support tool? Introducing a new channel can be time-consuming and tricky – but not to worry. We’ve broken down everything you need to know about WhatsApp Business to prepare you for this new addition to your omnichannel toolkit.
Sep 02, 2020 • Instant Messaging

How to Use Twitter for Business to Engage With Customers

Many businesses use Twitter to keep customers informed on trending events, news, and new products or services. But you might not be familiar with one of Twitter's lesser-known features: The ability to chat with customers via Twitter Direct Messages. Today, we'll share our top tips and use cases for leveraging Twitter Direct Messages to reach highly engaged customers and boost your brand image.
Aug 31, 2020 • Instant Messaging

How to Use Facebook Messenger for Business

Adding a new communication channel to your existing marketing stack can feel like a daunting undertaking. But have no fear. We’ve unpacked everything you need to use Messenger for business — and get the most out of the platform.
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