Telegram Channels are an easy way to broadcast information to a very large audience inside a messaging app. Channels are easy to set up and can be public or private.
Telegram Groups work almost exactly like channels but everyone in the group is able to participate in the conversation. Just like channels, groups are easy to set up.
With Telegram Passport users can upload personal identifications documents that can be used at institutions which require Know Your Customer (KYC) procedures.
Telegram Secret Chats is a client to client encrypted conversation mode. This means that your chats are stored in the cloud but in an encrypted format.
Telegram has 100 million active users and is used to send 15 billion messages daily. The server-client encryption is used for cloud chats and the secret chats have an addition client-client layer.
Telegram for Business Messaging offers several unique characteristics. It is well known for being highly secure, but also has the flexibility to share a diversity of rich content.
Support private and public chats with your customers
Send rich content like, photos, videos, and more
Create large groups to share your messages with
Get access to all messaging channels available through the CM.com platform
Connect them all in one interface and deliver superior experiences
Benefit from built-in features like quick replies, chatbots, and send rich media
We can guarantee the delivery of your message with a fallback to SMS
One solution with everything you need to provide a seamless customer experience, anytime, anywhere. Interact with your customers through their preferred channel via one Omnichannel Inbox, or automate your conversations with a chatbot. For a five-star service.
Read moreBy creating a presence with a Telegram account, brands worldwide can connect and build personal relationships with their customers.
By connecting to the CM.com platform you can get access to Telegram and all our other messaging channels to make sure you're not missing out in any way.
Request Telegram Now' Tis the season for conversational commerce - and CM.com can deliver the whole customer journey in one package! From getting your promotional material seen to facilitating payments within the conversation, and some post-purchase customer care to turn holiday shoppers into loyal fans of your brand.
The holiday season is right around the corner, and it comes with a golden opportunity to connect with your customers in meaningful and personalized ways. Messaging channels like WhatsApp, RCS, and SMS can help you create an unforgettable customer experience this Christmas. Stand out by sending curated offers, support, smart deals and festive cheer directly to the phones of your customers. In this blog, we’ll explore how leveraging these channels can not only enhance customer satisfaction but also drive sales during the busiest time of the year.
Using SMS customer service templates not only saves time but lets your support team create personalized, on-brand communications with just a few clicks. Today we’ll share business text message templates you can use to give your customers the information they need — fast.
Organizations face a significant challenge in effectively managing overdue payments and cash flow in a positive light with customers. To collect payments while keeping relationships intact and increasing engagement, SMS has emerged as a powerful, efficient and convenient tool for both businesses and customers. In this blog, we’ll explore how to effectively use SMS for late payments, highlighting its benefits and best practices.
WhatsApp and Facebook Messenger are both established messaging channels for customer engagement. But what are the differences? Which advantages does each channel have for what business use case? Let's dive into the details
If you're active in today's transport and/or delivery business, you'll face new challenges to keep your customers happy on a daily basis. Customers expect fast and flexible, and sometimes even same-day, delivery. Time is money, costs need to be cut, and regaining control of the delivery process will significantly benefit your business. SMS can make a difference!
Want to grow your business? Then customer contact is key. Now that everybody and everything is connected to each other via those powerful little computers in our hands, the way you communicate with customers is becoming increasingly important for your succes. Read all about how you can use SMS to elevate your customer contact, drive sales and create that loyal customer base.
SMS is one of the oldest text messaging services, and the rise of instant messaging apps definitely made a dent in SMS traffic. Contrary to the newer apps with their rich features, SMS is quite basic in its features- plain text messages, not fluff, and a character limit of 160. Regardless, SMS is still one of the most impactful communication channels today. Read all about SMS statistics and its continued value to modern business communication.
Amid the thicket of technology TLAs with 2 in them (B2B, P2P, 2FA,...) is one of the simplest A2P messaging, or “Application-to-Person”. You may not be familiar with the acronym, but it’s probably touched your life several times in the last week alone. Let’s see why A2P remains relevant as a messaging technology today.
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