Explore Telegram for Business Messaging to enhance customer engagement, foster loyalty, and streamline interactions for higher revenue and increased sales conversions.
Use conversational messaging to deliver personalised updates, resolve inquiries promptly, provide exceptional customer service, nurture loyalty, and build stronger customer relationships.
Whether facilitating purchases or offering real-time sales and service assistance, optimising your business-to-customer communication drives revenue and sales growth.
Verified Sender information is presented when users interact with a legitimate business, fostering trust for the consumer.
Engage your audience when relevant to them with live chats and calls, ensuring the personal support they need and boosting your conversions.
Telegram offers secure communication through end-to-end encryption, ensuring that messages and media shared are protected from unauthorised access.
Message delivery is guaranteed. If the recipient lacks an internet connection or doesn't have Telegram installed, our system seamlessly switches to SMS as a backup.
Telegram, boasting 100 million active users and facilitating 15 billion daily messages, is a dynamic platform for businesses to connect effectively with customers.
With its secure and user-friendly platform, Telegram empowers businesses to deliver personalised messages, updates, and customer support, all while fostering trust and loyalty.
Telegram features include:
Channels: Broadcast to a wide audience
Groups: Facilitate group discussions easily
Secret Chats: End-to-end encryption secure messaging
Passport: Upload ID documents for KYC compliance
Integrate Telegram directly through our Connectivity platform. Our API combines multiple communication channels into a single platform.
Want to provide customer service via Telegram? With Mobile Service Cloud, you can interact with your customers in one easy-to-use inbox.
Organisations face a significant challenge in effectively managing overdue payments and cash flow in a positive light with customers. To collect payments while keeping relationships intact and increasing engagement, SMS has emerged as a powerful, efficient and convenient tool for both businesses and customers. In this blog, we’ll explore how to effectively use SMS for late payments, highlighting its benefits and best practices.
Every successful eCommerce strategy should aim to optimise customer communication across the entire buying journey. Why? The customer buying journey isn't limited to the point of sale alone. It encompasses everything leading up to purchase and everything afterwards. So, businesses need to engage and assist customers during the pre-sale, purchase and post-purchase stages - via a channel available to all - to create a successful eCommerce strategy.
While SMS is one of the oldest messaging services, the rise of instant messaging channels made a dent in its traffic. Why? Compared to the newer channels with rich features, SMS is relatively basic in its features, with plain text messages and a character limit of 160. Yet in customer communication, basic is often effective. So much so, that SMS is still one of the most impactful communication channels today. But how can it add value to your business? In this blog, we explore the popularity and key use cases of this ever-lasting channel.
WhatsApp and Facebook Messenger are both established messaging channels for customer engagement. But what are the differences? Which advantages does each channel have for what business use case?
With two billion daily active users globally and ten million downloads annually in the UK, WhatsApp is one of the most popular messaging channels. The WhatsApp Business Platform enables businesses to utilise this channel to connect with customers. It offers a variety of powerful engagement tools to enhance customer communication and boost sales. And now, WhatsApp has added another innovative feature: WhatsApp Carousel.
In today's fast-paced world, the need to capture fans' attention and build loyalty remains a key challenge for independent event organisers. Developing campaigns to boost ticket sales and cut through the noise in this increasingly crowded industry can feel challenging.
In the dynamic landscape of retail and eCommerce, staying relevant through social commerce has never been more challenging. Social media platforms have emerged as indispensable allies for businesses, reshaping how brands connect with their audience. Among these platforms, Instagram stands tall, boasting a colossal user base of two billion active users globally, 90% of which follow one or more business accounts. Instagram enables them to interact with brands on a more meaningful level.
During the Black Friday rush, retailers significantly increase SMS traffic to share exclusive deals, limited-time offers, and early access with customers. In 2022, brands sent 68% more SMS messages on Black Friday. By harnessing the power of this popular communication channel, businesses can reach eager shoppers, boost engagement and drive conversions. Some SMS campaigns have delivered an incredible 2000% return on investment (ROI) during Black Friday. Yet, with increased traffic, retailers must effectively manage and measure SMS campaigns to truly capitalise on the Black Friday weekend.
Black Friday stands out as one of the most anticipated shopping events of the year, with half (51%) of UK adults planning to spend during the Black Friday weekend, higher than the 39% planning to spend in 2022. With this, big and small businesses will strive for maximum exposure. Yet, this task is far from straightforward. Retailers must compete to be visible, overcome high advertising costs, and meet escalating customer expectations to cut through the noise and drive conversion. Moreover, every touchpoint in the customer journey represents a make-or-break opportunity to form relationships and drive transactions or risk losing a consumer’s interest and trust.
Select a region to show relevant information. This may change the language.
Conversational Messaging
+44 20 3868 7140
