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Articles from Brechtje van Houtum

Aug 23, 2021 • Chatbots

5 tips to build the best chatbot

A growing number of companies are discovering the benefits of chatbots. Unfortunately, there are also a number of pitfalls which may prevent your chatbot from providing an optimal experience. The tips in this article will help you create a successful chatbot.

Aug 02, 2021 • Chatbots

Beyond the hype: use voicebots for your customer service

Are voicebots the future of customer service? Many believe so. At the very least, you should consider it. We believe in an omnichannel future of customer service. Make sure you are reachable; on the channels your customers' prefer. In this article, we'll show you why a voicebot can improve your customer service.

Jul 28, 2021 • Platform Features

Platform Updates: July 2021

Every day, over a hundred developers work hard to improve the CM.com platform. In this update, you can read everything about the latest changes.

Jul 08, 2021 • Mobile Service Cloud

7 tips for eCommerce customer service success [including checklist]

The eCommerce industry thrives on instant gratification and convenience. Customers expect a matching experience: see a product, check-out within seconds, at your doorstep the next day. Your service should also be fast, easy, and satisfying. If you cannot live up to the ever-rising customer expectations, they will look elsewhere. With our 7 tips, you can see where you stand and what you can improve. Use the checklist to define your service strategy.

Jun 23, 2021 • Platform Features

Platform Updates: June 2021

Every day, over a hundred developers are improving the CM.com platform. In this update, you can read everything about the latest changes made to improve your platform experience.

May 26, 2021 • Platform Features

Platform Updates: May 2021

Every day, over a hundred developers are improving the CM.com platform. In this update, you can read everything about the latest changes made to improve your platform experience.

Apr 26, 2021 • Platform Features

Platform Updates: April 2021

Every day, over a hundred developers are working on improving the CM.com platform. In this update, we want to inform you about the latest changes made to improve your platform experience.

Mar 30, 2021 • Chatbots

Why 2021 is the year to start with a chatbot

While chatbots have begun to gain traction in the past few years, they have in fact been around for some time. In 1966, Eliza - the first chatbot - made its debut, but it was only able to answer a few simple questions. Since, thanks to the advancement in technologies such as Artificial Intelligence (AI) and Natural Language Processing (NLP), chatbots are becoming smarter by the day. What's next?

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