Nov 29, 2021 •
Mobile Service Cloud
Level up your live chat: four tips to keep your customers happy and increase conversion
Customers love live chat, with 46% preferring it over all other forms of digital communication. Instead of having to sit through cheesy tunes as they wait to speak to a customer service rep over the phone, live chat gives customers the convenience of short wait times – while still being able to talk through their issues with a real advisor.