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Articles from Brechtje van Houtum

Jan 28, 2021 • Mobile Service Cloud
Measurable Success: 8 Customer Service KPIs That Matter To Your Business
Making customers happy should be the main goal of the customer service department. We know, customer centricity is nothing new. But do you really put the customer first? To improve your customer service performance, you’ll need to transform data into action. We’ll share 8 KPIs to start using your data and improve your customer service.
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