previous icon Back to press
Jun 14, 2021
4 minutes read

CM.com Awarded by Frost & Sullivan for Delivering Next-level Conversational Experiences

By combining rule-based and AI technologies, Conversational AI Cloud provides highly effective services that enrich both the user and employee experience.

Brechtje van Houtum
Brechtje van Houtum,
Content Marketer

Breda, The Netherlands — 13-07-2021 — Based on its recent analysis of the European conversational AI market, Frost & Sullivan recognises CM.com with the 2021 European Competitive Strategy Leadership Award. CM.com's Communications Platform-as-a-Service (CPaaS) combines messaging and voice channels, chatbots, and innovative payment methods to help end-user organisations enhance their customer services and sales conversions. Our cloud-based conversational AI solution, Conversational AI Cloud (previously known as DigitalCX) enables fully automated, self-learning, and human-like dialogues between organisations and their customers. The strategic acquisition of CX Company helps us to gain advanced customer engagement capabilities and opportunities to cross-sell.

Outstanding Conversational Capability

“CM.com’s focus on practicality and efficiency is evident in its conversational user interface (UI), which is designed with real conversations in mind to enable human-like experiences and execute commands and transactions effectively. The outstanding conversational capability of the solution greatly augments its intelligence and applicability," said Federico Teveles, Research Analyst Frost & Sullivan. "Today, CM.com chatbots can be applied to diverse customer operations, including payments, customer services, sales, supply chain and inventory, notifications, and knowledge management across almost any digital channel and device."

Jeroen van Glabbeek, CEO CM.com: "First of all, this award is a great recognition for our team. With Conversational AI Cloud we are capable of making every conversation more intelligent. In this way, we are improving conversations between businesses and their customers, also by adding the right communication channels. Our technology recognises the customer intent and calculates the best possible answer. Needless to say that this way of automating conversations improves our client’s customer experience, while driving down their costs."

Unified View of the Customer Journey

Conversational AI Cloud provides a unique and intuitive drag and drop platform that enables organisations with no coding experience to create an enterprise-grade chatbot easily. Its practical interface helps train editors in a day and become fully familiarised with the features in a week. It also allows them to handle daily management, reporting, and maintenance tasks, which reduces the total cost of ownership for the business. It supplements this value proposition with end-to-end customer care, including messaging, voice, payments, contract sign, user authentication, number verifier, and ticketing. By combining corporate-grade chatbots with these complementary tools, Conversational AI Cloud provides organisations a unified view of the customer journey and customer data sets that can deliver actionable insights.

Continuous Optimisation

Acknowledging the business value delivered by rich self-service solutions, CM.com adopted an AI-centric strategy to resolve customer queries more effectively. Conversational AI Cloud offers an advanced learning system that uses rules with auto answers, fuzzy engine, and live learning from live chat. These best-in-class learning competencies ensure continuous, automatic platform self-optimisation. Overall, the integration of the payments systems and chatbots gives CM.com a valuable competitive advantage.

Federico Teveles, Research Analyst Frost & Sullivan: “CM.com is becoming a leading force behind the transformation of the global CX ecosystem. DigitalCX helps end-user organisations shift operations to a mobile environment and enables secure online payment transactions. Its innovative chatbot-based payment system generates cost reductions and CX enhancements, enabling organisations to create stronger bonds with their customers and meet the demands of digitally savvy shoppers," noted Teveles. "By placing performance value and creativity at the core of its product development strategy, CM.com has positioned itself as a future-ready technology partner to several industries."

About the Award

Each year, Frost & Sullivan presents this award to the company that has leveraged competitive intelligence to successfully execute a strategy that results in stronger market share, competitive brand positioning, and customer satisfaction. 

Was this article interesting?
Share it!
Brechtje van Houtum
Brechtje van Houtum,
Content Marketer
logo linkedin icon

Whether it’s developing content strategies or creating social media content, Brechtje is eager to contribute. She spreads CM.com’s message far and wide, stays on top of cutting-edge tech developments, and champions a 'customer first' philosophy.

Latest articles

Engagement platform generative ai engine
Sep 19, 2023 • CM.com

CM.com Celebrates Launch of Generative AI Engine: Revolutionizing Customer Engagement

Breda, Netherlands, September 15, 2023 - CM.com, a global leader in conversational commerce solutions, is pleased to announce the successful launch of its innovative Generative AI capabilities. This release represents the latest advancement in CM.com’s ongoing AI investment efforts.

Generative ai press release with conversational ai cloud
Jun 22, 2023 • Conversational AI

CM.com is Launching Advanced Cross-Product Generative AI Capabilities

Breda, Netherlands, June 22, 2023 - CM.com, a global leader in conversational commerce solutions, is excited to kickstart its new cross-product Generative AI platform with a group of 10 of its leading customers.

Juniper recognizes CM.com as leader in CCaaS market
Feb 16, 2023 • Awards

Juniper recognizes CM.com as leader in CCaaS market

Juniper Research ranks CM.com, the market leader in cloud software for conversational commerce, as a leader in the Contact Center-as-a-Service (CCaaS) market.

CM.com selected as Euronext Tech Leader
Jun 07, 2022 • CM.com

CM.com selected as Euronext Tech Leader

CM.com, a global leader in cloud software for conversational commerce, has been selected to participate in Euronext Tech Leaders.

buildingblocks-press-release
Mar 15, 2022 • CM.com

CM.com completes acquisition of Building Blocks

CM.com, a global leader in cloud software for conversational commerce, has completed the acquisition of Consumer AI technology company Building Blocks.

CM.com awarded by Juniper
Feb 01, 2022 • Awards

CM.com Awarded Platinum for Best CCaaS Solution and Best Conversational Commerce Solution in Future Digital Awards of Juniper Research

With the Future Digital Awards for Telco Innovation, Juniper Research recognises the most innovative and impactful telecommunication solutions. Two of our software solutions have been awarded Platinum: Mobile Service Cloud for Best CCaaS Solution, and Mobile Marketing Cloud for Best Conversational Commerce Solution.

CM.com recognized by IDC
Jul 21, 2021 • Awards

CM.com Recognised as a Major Player in the 2021 IDC MarketScape for the Worldwide Communication Platform as a Service (CPaaS) Market

CM.com (AMS: CMCOM), a global leader in cloud software for conversational commerce, has been positioned as a Major Player in the 2021 IDC MarketScape for Worldwide Communication Platform as a Service Vendor Assessment.

Is this region a better fit for you?
Go
close icon