Improve learning
beyond the classroom

Enhance every interaction with students, from personalised support and notifications to improved verification processes.

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Industries next icon Education

You deliver the experience,
we deliver the tools

From student onboarding and notifications to enquiries and timetable changes, we've got the tools to deliver a seamless student experience.

How CM.com can help your business

Enable students to onboard themselves via WhatsApp and mobile landing pages.

Enable students and parents to get responses 24/7 via support agent or chatbot.

Securely obtain signed acceptance letters and quotes through WhatsApp and Sign.

Enable staff to manage incoming queries with context through a single dashboard.

Engage students by meeting their needs for convenience

Early Childhood Education

Preschools and Crèche

Allow learners, employees, and educators to sign application documents securely from anywhere. Add online identification and Two-Factor Authentication through SMS to the enrolling procedure. 

Tertiary Education

Universities and Colleges

Communicate easily across conversational channels in one omnichannel inbox. Enable collaboration between faculties, administrations and safe communication with students. Empower impactful online learning outside the classroom.

Schools

Schools

Automate and create smart chatbots for learners and parents to communicate about admissions, recruiting, registration FAQs, and daily services using conversational channels that learners frequently use.

Conversational Channels

Engage students on the channels they use daily

The journey of learning and education extends beyond the classroom. Now, you can connect with your students anywhere by enabling teachers and administrators to initiate conversations.

Engage with students through their preferred channels to provide support, notify them about admission and timetable updates, and launch campaigns. Whether it's WhatsApp, Apple Messages for Business, Email or any other daily communication channels that students prefer, you can combine them to facilitate seamless communication. Simply choose the channels that your students use daily, and let the conversations begin.

Conversational Channels
mobile service cloud

Encourage student participation

Connect with your tech-savvy students using mobile landing pages and WhatsApp, meeting them where they are - on their phones. This approach can increase engagement and encourage participation. By creating a mobile landing page with valuable study resources, you can share the link via WhatsApp to help students prepare for exams and assignments

mobile service cloud

Automate student support

Wave goodbye to outdated student communications with low open rates. Make life easier for you and your students by automating applications, FAQs, and daily services, and enjoy the added benefit of a friendly chatbot available around the clock to assist with any queries.

Scripted Chatbot

Latest articles

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Mar 19, 2025 • Chatbots

Chatting with the near future: AI's new role in the customer experience

AI innovations in customer service are emerging more rapidly than ever before, especially with the latest addition of Agentic AI and it’s AI Agents. We spoke with Roel Jansen, our Head of Commerce of our Engagement Platform, on how these AI advancements are transforming customer interactions and enhancing the experience. With Roel's expertise and vision, discover the future of customer service and what it means for businesses today. Whether you're an AI enthusiast or just curious about the future, you won't want to miss these engaging insights!

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Mar 07, 2025 • AI

How to create AI agents in 5 easy steps

AI agents are your virtual helpers. Digital employees designed to perform specific tasks within an agentic AI framework. What type of tasks? Pretty much anything you can think of, from analysing data, writing emails, automating cancel or renewal processes, creating tickets, and so on and on and on. But how do you create these AI agents?

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Feb 06, 2025 • CM.com

Agentic AI Agents: Helping you get things done

Looking for a smart and capable employee that never sleeps? A little helper that can take over all your menial and repetitive tasks to make your life a little easier? One that will continuously learn and improve itself to keep assisting you the best it can? This may sound like a dream (and an unrealistic one at that), but it's much closer to reality than you might realise! Discover agentic AI!

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Feb 05, 2025 • CM.com

Agents of change

A contemplation on CM.com in the era of AI agents.

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Jan 08, 2025 • Customer Experience

Customer engagement technology trends 2025

As we begin 2025, the customer experience (CX) landscape is moving faster than ever. Significant progress is being made in advancing Generative AI towards Agentic AI, driving efficiencies from service to marketing, Apple has also launched RCS on iOS, leading to new channels to engage customers, and finally, businesses are using automation to meet customers’ demands of personalised interactions and instant responses across every channel.

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Jan 08, 2025 • Customer Experience

Make your contact page irresistible: 8 essential tips for improved customer service

Your contact page is the ultimate business card for your customer service and provides a direct connection to your customer service team. It's a crucial part of the customer experience where you have the chance to significantly enhance the experience right away! To make this happen, the page needs to be well-designed. In this blog, you'll discover 8 steps you can take to make your contact page irresistible!

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Dec 11, 2024 • Messaging

Convert customer conversations this Festive Season: 5 insightful use cases

The holiday season is right around the corner, and it comes with a golden opportunity to connect with your customers in meaningful and personalised ways. Messaging channels like WhatsApp and SMS can help you create an unforgettable customer experience this Festive Season. Stand out by sending curated offers, support, smart deals and festive cheer directly to the phones of your customers. Learn how to leverage channels will not only enhance customer satisfaction but also drive sales during the busiest time of the year.

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Dec 05, 2024 • Authentication

Mobile Identity Services: Know your users

Verifying online users and accounts has become indispensable in today's business landscape. You want to know who has access to your (online) services and data, but even if you couldn't care less, rules and regulations will definitely care! Whether it's to protect yourself and your customers from harm, or making sure you abide by the local law - making sure you know who the person on the other end of the internet is, is paramount.

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Nov 11, 2024 • AI

Turning shoppers into loyal fans: How to retain customers post-Black Friday

Black Friday is a huge shopping event, drawing crowds of eager shoppers hunting for deals. But after the frenzy fades, the real challenge begins: turning one-time shoppers into loyal, repeat customers. Customer retention is vital for long-term success and post-Black Friday is the perfect time to build lasting relationships. So, how can your business retain customers post-Black Friday? In this blog, we’ll explore how to make it happen.

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