Education
From student onboarding and notifications to enquiries and timetable changes, we've got the tools to deliver a seamless student experience.
Enable students to onboard themselves via WhatsApp and mobile landing pages.
Enable students and parents to get responses 24/7 via support agent or chatbot.
Securely obtain signed acceptance letters and quotes through WhatsApp and Sign.
Enable staff to manage incoming queries with context through a single dashboard.
Allow learners, employees, and educators to sign application documents securely from anywhere. Add online identification and Two-Factor Authentication through SMS to the enrolling procedure.
Communicate easily across conversational channels in one omnichannel inbox. Enable collaboration between faculties, administrations and safe communication with students. Empower impactful online learning outside the classroom.
Automate and create smart chatbots for learners and parents to communicate about admissions, recruiting, registration FAQs, and daily services using conversational channels that learners frequently use.
The journey of learning and education extends beyond the classroom. Now, you can connect with your students anywhere by enabling teachers and administrators to initiate conversations.
Engage with students through their preferred channels to provide support, notify them about admission and timetable updates, and launch campaigns. Whether it's WhatsApp, Apple Messages for Business, Email or any other daily communication channels that students prefer, you can combine them to facilitate seamless communication. Simply choose the channels that your students use daily, and let the conversations begin.
Conversational ChannelsConnect with your tech-savvy students using mobile landing pages and WhatsApp, meeting them where they are - on their phones. This approach can increase engagement and encourage participation. By creating a mobile landing page with valuable study resources, you can share the link via WhatsApp to help students prepare for exams and assignments
Wave goodbye to outdated student communications with low open rates. Make life easier for you and your students by automating applications, FAQs, and daily services, and enjoy the added benefit of a friendly chatbot available around the clock to assist with any queries.
Scripted ChatbotAI innovations in customer service are emerging more rapidly than ever before, especially with the latest addition of Agentic AI and it’s AI Agents. We spoke with Roel Jansen, our Head of Commerce of our Engagement Platform, on how these AI advancements are transforming customer interactions and enhancing the experience. With Roel's expertise and vision, discover the future of customer service and what it means for businesses today. Whether you're an AI enthusiast or just curious about the future, you won't want to miss these engaging insights!
AI agents are your virtual helpers. Digital employees designed to perform specific tasks within an agentic AI framework. What type of tasks? Pretty much anything you can think of, from analysing data, writing emails, automating cancel or renewal processes, creating tickets, and so on and on and on. But how do you create these AI agents?
Looking for a smart and capable employee that never sleeps? A little helper that can take over all your menial and repetitive tasks to make your life a little easier? One that will continuously learn and improve itself to keep assisting you the best it can? This may sound like a dream (and an unrealistic one at that), but it's much closer to reality than you might realise! Discover agentic AI!
A contemplation on CM.com in the era of AI agents.
As we begin 2025, the customer experience (CX) landscape is moving faster than ever. Significant progress is being made in advancing Generative AI towards Agentic AI, driving efficiencies from service to marketing, Apple has also launched RCS on iOS, leading to new channels to engage customers, and finally, businesses are using automation to meet customers’ demands of personalised interactions and instant responses across every channel.
Your contact page is the ultimate business card for your customer service and provides a direct connection to your customer service team. It's a crucial part of the customer experience where you have the chance to significantly enhance the experience right away! To make this happen, the page needs to be well-designed. In this blog, you'll discover 8 steps you can take to make your contact page irresistible!
The holiday season is right around the corner, and it comes with a golden opportunity to connect with your customers in meaningful and personalised ways. Messaging channels like WhatsApp and SMS can help you create an unforgettable customer experience this Festive Season. Stand out by sending curated offers, support, smart deals and festive cheer directly to the phones of your customers. Learn how to leverage channels will not only enhance customer satisfaction but also drive sales during the busiest time of the year.
Verifying online users and accounts has become indispensable in today's business landscape. You want to know who has access to your (online) services and data, but even if you couldn't care less, rules and regulations will definitely care! Whether it's to protect yourself and your customers from harm, or making sure you abide by the local law - making sure you know who the person on the other end of the internet is, is paramount.
Black Friday is a huge shopping event, drawing crowds of eager shoppers hunting for deals. But after the frenzy fades, the real challenge begins: turning one-time shoppers into loyal, repeat customers. Customer retention is vital for long-term success and post-Black Friday is the perfect time to build lasting relationships. So, how can your business retain customers post-Black Friday? In this blog, we’ll explore how to make it happen.
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